I drove there three times for nothing thinking I was gonna have my car serviced my service guy was very rude I hate when my car needs tone serviced because I have to deal with the rudeness

This is the 3rd time I've been to BMW for service. The 1st and 2nd times were not great. Each time the service advisor deflected my concern and kicked the can down the road. I was provided false information each time. The 3rd time my warranty had just expired and the honored the warranty anyway. This was definitely the. Eat experience and the service advisor was very attentive and knowledgeable. Hopefully the service center is headed in the right direction. My only negative takeaway from the 3rd visit is that the "car wash" attempt was very poorly done.

Second time here and both times they took care of my service efficiently. Shaun went above and beyond again to look into any concerns I had with my car. Only one thing though, I don't know if they topped off my washer fluid and forgot to turn off the low fluid level light...not really a big deal

Scheduling system is terrible. It took 5 hours to get a simple 1 hour service project completed! Why have an appointment system if you still have to wait for hours for them to service your vehicle? When I called to find out how much longer I needed to wait, the service rep said it was done, they were just waiting for it to be washed. I opted to wash my vehicle myself instead of staying longer and having to drive back to Placerville in commute traffic! Lucky for me most of my BMW service needs are taken care of by my local German Vehicle Mechanic since my car is no longer under BMW's warranty and I don't have to drive over an hour to get to Roseville BMW.

I could not be more satisfied with my experience buying a new X3 at BMW of Roseville! From the minute Cameron greeted me at the door until Mark Holland sent me off in my car it was the best car buying experience I've ever had...really! No pressure, no hassle, great trade in value on my old car, streamlined financing, overall positive outcome. I went back a few days later and Mitchell patiently showed me all the features of my new SUV. They now have a customer for life. That would be me. I would highly recommend that you ask for Mark to help you buy your Beamer. He is the best.

I have challenged credit and my trade in was in the negative. I was treated rudely at Concord Lexus and a few other places. I didn't want to attempt to go into another dealership, because it was embarrassing. I decided to try BMW Of Roseville. I sent everything over the internet and Maureen was so nice and helpful. I was told what was needed to get approved. Maureen found me the car that worked for me and the staff I worked with when I arrived at the dealership was awesome. I am now driving a 2017 BMW and couldn't be happier!!!!!

I've been owning 328i for almost 5 years. BMW service department has always been there for my concerns, questions, and provided timely support as requested. Patrick, thank you for your professionalism and for being there for me. 👍🙏🏻

The people here are very nice and helpful. Plus they cleaned the car. You can't get better than that. Thank you Roseville BMW

First and most important, they always have cold bottled water and snacks! Beyond that, I just leased an i3 there. The service up to this point has been both efficient and friendly. Maureen has been easy to work with and responsive. They also offered a very good price. Because we ordered our car from Germany, Maureen kept us informed about it's arrival date, which was helpful. One problem is that I live in downtown Sacramento, so Roseville is a half hour drive. Not a big deal for the original transaction, but I'll see about how that will feel when I need to come out for service. The lease agreement doesn't allow for a loaner unless I leave the car overnight, and the Roseville Auto Mall is no place to be stuck without...wait for it...an auto.

My service advisor is profession and knowledge, I am always treated with respect and feel valued as a customer.

Great experience and customer service. The salesperson, Azz waited for me at the airport and answered all my questions related to the car even on his days off.

The absolute best customer service ever received by a car sales business. Shannon, Wayne, and everyone including the finance person treated my family royally. Thanks

Great Buying Experience! I have been a customer with BMW of Roseville going on 9 years now, and have always been very happy with both the Sales and Service Departments. I prefer to deal with the Internet Sales side and recommend "Peter" highly. As for Finance, I truly enjoyed working with "Tony", his honesty says volumes about the type of dealership you're involved with. On the Service end, I can't think of two guys whom have ever been more helpful than "Alan and Shaun". I feel that all of these fine individuals have treated me with the Utmost in Customer Service. I Appreciate and Highly Recommend "BMW of Roseville" for your Ultimate Driving Experience!

Great experience working with service rep Chris Cubberly!

Sara was really helpful, Thank you so much for all her help.

Brought my BMW in on a Saturday, I knew I needed rear brakes and was quoted $600.00, plus I need regular service which I authorized. They were nice and gave me a loaner for the day. I received a call and was told I needed a new alternator which I approved, price quoted was $600+. On Monday I called and told them I found a receipt for the power steering fluids and that it did not need to be done, my service advisor was off that day and so was her team and there was no one else who could help, I sent an email to her so she would get the message on Tuesday. When she called me Tuesday she advised that the work for the steering fluids was already done on Saturday, strange that was the only work done that day. Was advised the price for the alternator was quoted wrong, it was $1300.00 not $600.00. I did receive a small discount but I think I shouldn't have had to pay anything for the steering fluid. I was disappointed with the communication from the service department. I just moved from Texas and had a great service from the dealership there, maybe I was spoiled?

I was a first time customer. I brought my vehicle in to get an oil change, have a recall done on the airbags and have the car inspected because I just recently purchased it. Sarah was my service adviser and she let me know that they will check everything out and take care of the airbags. I do like that you used uber to take me to where I needed to be and pick me up as well, that is very useful. However, when I went to pick the vehicle up I asked Sarah what did they see on the vehicle and she really did not have a good answer for me other than I needed new tires and that they could not do the airbags because of a prior issue with the car which is fine. They did not tell me what was leaking, how the brakes looked and if there was any other issues that needed to be addressed. I wanted to know the problems that it had so that I could plan my next services. After that Sarah sent me to the cashier which was a male, I did not see his name. He was not very polite or welcoming and he was extremely slow. I paid did not get a thanks for coming in or anything. I walked out to the service drive to get into my vehicle there was still the seat cover and window tag in the car so I had to go throw those away. Then after driving home I noticed that my steering wheel airbag was not all the way on and I had no time to take it back and get it fixed properly that day, this is a MAJOR safety issue (How do I know the airbag is hooked up properly). I also noticed that Sarah entered my mileage wrong on the paperwork, so I thought to myself; I am going to check Carfax. Sure enough it said on my Carfax that I had mileage inconstancy. This has made me extremely irritated because this car has a clean Carfax, but not anymore. Next I called the dealership which is today 8/30/2017 to express my issues with a service advisor. I spoke with some guy and he said Sarah was on lunch and would call me back. I never received a call the rest of the day! I cannot believe the service I received my very first visit to Roseville BMW. If my problems are fixed I will give you guys another chance, however, it is not likely that I will recommend anyone to Roseville BMW unless I have a different experience.

My last experience with BMW of Roseville is awful. Absolutely not professional. Three days instead of one, additional charges not included initially and not willing to work with an insurance company - that's what you should expect there. Please, avoid them if you can.

My last experience with BMW of Roseville is awful. Absolutely not professional. Three days instead of one, additional charges not included initially and not willing to work with an insurance company - that's what you should expect there. Please, avoid them if you can.

I had a wonderful experience purchasing my vehicle. Farid the sales person was professional, knowledgeable and attentive. The finance manager, Greg Sagely exceeded my expectations and made the process effortless and pleasant. Gregg was outstanding! I left the dealership feeling completely taken care of as a customer. I had a horrible experience purchasing a vehicle in the past at a different dealership, so I was nervous going in. Farid and Gregg completely change how I felt about purchasing a vehicle and how you are treated. I will definitely tell my friends and family about the excellent customer service I experienced at Roseville BMW! Thank you for a wonderful experience! P.S. Nick & Manny were extremely helpful. (Genius)

Great service.

Always service my car here. Prompt service. Love the shuttle service.

Excellent customer service! I will return to purchase my next BMW from this dealership!

Friendly staff and the grounds are kept clean. The representative that help me wasn't very knowledgeable.

Appreciated the service and willingness to work through the issues and stand behind the quoted price for the repair.

Good facilities .. professional staff. Good loaner cars. service experience only so far. I'm sure the dealership staff is also well trained and professional.

Very well done

Great customer service and sales! I will only buy from them from now on and I live 1 1/2 hours away, so that's saying something....

good service, sad it took two days, I had to add a third for logistics, massive change with software updates, you should do these over the 4G network like Tesla, could have use some of the fix's earlier. Tires are overpriced......

Hello to who this may concern we experience the best car experience since 2002 tau cai is the best we love in Reno NV and couldn't anybody to taker a chance with us we have the AWD ford fusion we wanted and were happy very happy we want thank BMW of Roseville automall we felt like family so thank you were still on cloud 9

We shipped our 2015 BMW X1 from Hawaii to the mainland to use traveling throughout the summer. The vehicle now has 14,600 miles on it and I wanted an oil change which I thought was covered under the maintenance warranty plus a list of small repair items such as fixing a leaky tire, possible front end alignment, rear window washer blade replaced from cracking and install an unusual item called a "com module" so the car safety mechanism (like GM On Star) can communicate in case of an accident. The young lady turned me down on virtually every item on the list saying it is not covered under warranty or they require me to go online to customer service to request special service etc. I was actually shocked at her response. Then she got the service manager to come and talk to me and he had a totally different attitude and took the bull by the horns and went to bat for me. A couple of hours later, the technician came out and spent 20 minutes talking with me and explained what he had done followed by the service manager once again coming out to see me and explaining that he called the BMW rep and got approval to install the new version "com module" at no cost. I was thrilled. The front end alignment made the car drive significantly better and we will return in a month to have the module installed. Bottom line my initial totally dissatisfied reaction to being told "no can do", turned around to be one of being a happy camper.

Very disappointing. I purchased my second BMW for a few reasons. One of the reasons is because I love the customer service and attention to detail. I took my car in for a break issue, that was installed by someone else, not BMW, that needed to be repaired. My issue is not the price. My issue is that the Technician stated "did NOT replace sensor" "NOT" being the key word. I was charged for "parts" I asked what parts were replaced. No one at the check out counter could figure that out. He said it was the "oil change charge" I replied with, my oil change was $119 (ish) so they charged me $103 for parts and my oil change was $16 for labor? He couldn't answer that. As I looked over my invoice I noticed they charged me for a sensor. That would be fine. Except the technicians notes state "did NOT replace sensor". So I was charged for a part that was not installed or was it installed and the technician noted it wrong? Was I charged for a part that is not on my car? (I did have an oil change too). My car was supposed to get a car wash. I know it's a small detail but it is one of the reasons I love BMW. No car wash. After that I had to pick up my daughter's car from VW for an oil change. Her car was washed and returned perfect. VW went above what I expected. I was very disappointed with my customer service at the counter and the attention to detail. I will add that my advisor was in a meeting. He's always spot on. No complaints with him. I'm sure if he was available he would have either explained it to me and resolved any question. And made sure my car was clean.

Took my car in for service (have a maintenance contract), at first they weren't sure if oil change would be included (brake fluids and some other stuff was to be done per contract). The rep (Wendy) spoke with manager and oil change was included at no charge. I also mentioned the car next service alert came-up as 1/2000 (car is a 2013). Was told this might entail doing a software update which would not be covered. I agreed for I want all alerts to be working and correct. Later they found the issue and didn't need software update but and they re-set the system. Was going to be charged but when I asked why since there wasn't a software change they waived the cost. Car couldn't be washed, they were having issues with the car wash machine. They said I could come back for it, nice offer. Overall, the service performed was good but I had to ask about these other things (oil change, software charge). Felt if I hadn't I would have been charged extra. I appreciate the costs were waived and I will return to get my next maintenance done there since they seemed to value customer's returning and longer term relationship vs. making a quick buck. This is a correct approach to creating customer loyalty.

Eric was my liaison. I had a great experience with him and the rest of the service team! All the major work performed on the car was top notch (to be expected), and they communicated very effectively with me. Their time estimates were a little off, but they ultimately did an exceptional job. I will continue to return to them for service even after the warranty expires!

It's been 1 year since I bought my ride from Shannon at Roseville BMW and now he has brought me back for my first service. He introduced me to Service Advisor Sarah Lubniewski who was very polite and helpful and understanding. She was able to get me in and out in less than 10 minuets when I dropped off my car. After the service was completed I got a call that the car was ready however I didn't have time to pick it up that day. Not a problem next day pick up is ok. Awesome job thanks a bunch Sarah. Jb

The Service Department is a Class Act. It is easy to sell cars; however it is difficult to have loyal repeat customers in the Service department. In this regard The Roseville BMW is the total exception as they have an exceptional Service Team . I met Mr Patrick Mcgarrity last week when I sought his advice, counsel and help in getting my car serviced. He has Service in his genes. He is helpful, and patiently explained the work required and provided a loaner BMW while my car was fixed. I would recommend him to all the customers. Patrick is my friend now. Aloha to the native of Hawaii.

Gross incompetence does not fully describe the service screw up at Roseville BMW. When I picked up my Z4 two hours after it had been promised I noticed the front window and dash board were not cleaned. The service adviser was to busy to speak with me when I picked up the car. After arriving home and looking at the repair order for my oil change I noticed a comment "rear tire very unsafe has cords showing and tire splitting. Then attached to the repair order was an analysis of various things on my car. Brake fluid needs immediate attention was checked. Both of these items should of been discussed prior to my driving away. Two hours later the service advisor called and couldn't understand why I was unhappy about my experience. I will NEVER use these incompetent clowns again.

If -100 was on the list, these people would get it!!! BEYOND UNETHICAL, UNPROFESSIONAL, UNTRUSTWORTHY!!! I will NEVER BE GOING HERE FOR SERVICE after what they did to my new five series!! I dropped it off for service, aside from having it in the shop for one week, I went to pick it up today, and I see that BECAUSE OF THEIR NEGLIGENCE AND RECKLESS CARE OF MY VEHICLE, my car was DAMAGED AND HIT BY THEIR EMPLOYEES. I get their to pick up my vehicle, not only is the front bumper hit and scratched, but the bottom of the doors on all 4 doors are scratched and hit, the exhaust pipe was also hanging from below the back of the vehicle! I INFORMED THE SERVICE DEPARTMENT, all they could say was "SORRY, WE ARE SO SORRY!!" ARE YOU KIDDING ME, SORRRYYYYY??? That's all you can say??? My reaction was beyond anything words can explain! I trusted these people with my vehicle! I come to find out that not only were they CONCEALING THE DAMAGES FROM ME, By not informing me, but I literally had to check my own car and tell them! IT SHOULD NOT BE THE DUTY OF THE CUSTOMER TO CHECK IF THE DEALER DID THEIR DUE DILIGENCE AND PERFORMED TO THEIR STANDARD OF CARE AND DUTY! However, for them to CONCEAL such information from me, and to tell me that "Everything in my vehicle is ok" is not only a misrepresentation, but fraud, negligence, and concealment!! SHAME ON THESE PEOPLE!! I WILL DEFINITELY BE REPORTING THIS TO CORPORATE AND BBB. I am extremely unhappy and disappointed with BMW right now!!!

Had to come in very late as I was in Lotus with an issue. Bmw Roseville was only place who said they'd try to squeeze me in end of day. Thanks to Damon for helping on the phone, and Leo (service manager) helped get my convertible top working again. It saved me from having to drive back to San Francisco in 100 degree weather with the windows down bc the top wouldn't close, plus my belongings were in my trunk (which you can't access unless the top is closed). Thanks Leo for getting it fixed on the spot and Damon! Great service!

The service folks are always helpful and eager to please. My concern is with the management. The system they use to dole out loan cars is not based on need, but based upon customer service performance. So if I am a customer who needs a loaner, but the customer service representative I have been assigned to is not at the top of his game, for whatever reason, I lose by not getting a loaner! Dumb system! My other objection to management is that I get the feeling that the managers are asking their employees to meet almost impossible goals. I base this on the fact that the turnover rate of customer service employees is pretty high from what I can see. I have tried to contact managers to discuss this observation, but so far, I have not received a return phone call from any manager. Not happy with BMWRoseville. Will find another place to get my car repaired.

Beautiful cars, like my M235. But this dealer is not too willing to make deals. Shop around.

The people I worked with were great. They had a large inventory and offered me a great deal. Will go back to them for my next car. Aaz was a great team member to work with.

Chris Cubbely was awesome as always. He is always so helpful!

Very nice bunch of guys.

We love our X3. My husband took the car in for regular service. They did let him know that the car would be in the shop for a while because they were backed up from yesterday. When he picked it up, the windows weren't very clean, he stopped at the gas station and cleaned them again. There was a water bottle left in it also.

Always helpful, Shawn Ivers in service is the best employee there.

Good overall experience. When car was done, it was not brought out front. Maybe too busy?

Phone calls are not returned, emails are not acknowledged. These folks could take some customer service tips from Lexus of Roseville (my other car). Maybe I just need a new service advisor.

Something was hanging underneath my car, made an appointment and had a service just to make sure everything wa fine....waited for 2 hours.... late for my other appointment...simple check up takes too long.... service turn around time needs improvement especially with appt customer.

Great service!

My service consultant was Sean, BMW of Roseville. I dropped of my car Monday evening with an agreement it will be serviced 1-st thing next morning, and the job will take no more, then 3 hours. Instead it took 3 days. During these three days, he never called me as he promised. I had to chase him down every time. Hi lied about waiting for a part, hi lied about mechanic getting sick. In the end no part was installed. He promised that new key was ordered and it will arrived in the next to 2-3 days. In the next 2 weeks he never called at all. Finally I called the Parts department and they told me that they have the key and it was waiting for me for a while. After three days Sean said that the car is washed and ready for pickup. When I came to pick up my car I realized it was never washed and he lied to me again.

This company is fair, though more expensive than the run of the mill repair facility. Their service is top notch, never a problem with the repair work done. Which is why I return to BMW Roseville for needed work. By the way, they do not do unnecessary repairs, and always discuss them when needed. My service adviser Shaun Overs has always responded in a Professional manner. He has accommodated my every need from repairs to a loaner vehicle when needed. Polite and outgoing Shaun represents BMW Roseville, and what all BMW employees should behave like. Again, I have many choices, but BMW Roseville is my choice. So, if you want to save time and get the repair done right see Shaun at Roseville BMW. One thing though, the Cashier's station needs improving. They need to be a bit more professional and grateful in a real way. We lay down good money for repairs, don't be pushy. Greet every customer with a smile, look into their eyes, don't eat food in front of a customer when checking them out. Keep your work station clean of all personal items. Know your job, and remember to thank the customer on behalf of BMW for bringing their vehicle in for repairs. Shaun is the reason I bring my car in, the fine repairs keep me coming back. I hope this helps everyone else. Thanks

First time taking my BMW to get looked at, oil leak and maintenance. Different dealership I bought it from put wrong o ring on, oil leaked all over hoses and belt. BMW Of Roseville called dealership they wanted to fix it. BMW Of Roseville fixed it anyway no charge to me. Now that's what I call EXCELLENT customer service. Thank you Eric for making my day.

Great experience, Mark Holland and team got me exactly what I was looking for with no surprises. Exceptional attention to detail and focus on the buying experience.

You must be here because you're considering picking up a BMW. Not a bad call; they make some vehicles that are simply sublime to drive. But looking to pick it up from Roseville BMW is a horrendous call. Please, save yourselves, and head down to Niello in Elk Grove, or even to Weatherford in Berkeley. Seriously: don't walk away from Roseville BMW - RUN!! The customer service here makes United Airlines look like Tiffany. No communication, openly contemptuous of your needs and your time, and completely numb to any notion of customer focus. I've been trying to work with these folks for over 10 years. They have all of the hang-ups a poorly run corporate franchise, and absolutely none of the perks (better pricing, etc). As someone who's purchased through 5 different BMW dealers in my life: This is as bad as it gets. The poor Yelp rating here is the reality. So is their perfect "zero" score at the Better Business Bureau (go on, Google it!). Expecting the folks who work here to do the right thing would a fantasy. You can do better; drive a little further, and save yourself some time, money and frustration!

Eric was great but the price for the repairs was crazy. Service was great

I have a comment about the prior service a year ago due to recent experience of my partner, Robert Reeder. Service guy took my cell phone # and off I went on BMW shuttle to shopping mall with the understanding he would call me when my car was ready. I never got a call so I eventually called for the shuttle and returned to the shop to find out he had lost my #! and then to find out there was a nail in my left back tire in the sidewall and they needed my permission to replace that tire that couldn't be fixed. Having no choice, I gave my approval to the tune of $400!...and had to then wait for it to be taken care of. Our car & tire was 1 year old. My partner and co-owner of the BMW, Robert, recently had a tire replacement on his Honda CRV due to a nail and American Tire only charged him a pro-rated amount because the tire was fairly new......altho more than one year old. Why would BMW not have given us a pro-rated rate for our replacement?? Susan Santini

I'm not one to write reviews but the customer service at BMW Roseville was the best experience my husband and I have ever had purchasing a vehicle. Freddie Aridano took excellent care of us, no pressure sales and was completely honest and incredibly genuine. They won us over and we will be customers for life. I recommend anyone to go see Freddie because they will not be disappointed. Anthony Kailany, Nasser Subeh, Freddie Aridano, Farid Afidah and the whole team worked so hard to get us exactly what we wanted for the price we were looking for. We couldn't be happier. Thank you for everything you did for us! A+ rating!!!!

I am quite frustrated with Roseville BMW. I took my car in for a service, I asked for a loaner car and they said that unless I was under warranty they would not provide on for me. I have never had that experience before. They diagnosed my car and fixed my issue. The following week the same error came up but this time for some reason my car is now destroyed (according to them). They said that my Catalytic Converter had disintegrated and the pieces were sucked into my engine scoring all of the cylinders. I have asked to talk to the Service Manager several times, I showed up in person to talk to him as well, and have been assured that he would call me back. To date I have never heard back from the Service Manager about this issue and I am sitting with an unusable car. I am not sure why they refuse to talk to me about my car but it is unreasonable for them to just blow me off. My advice to anyone with a BMW that is not under warranty would be to take your car to any other dealer for service since this dealership is clearly only interested in servicing customers with active warranties.

Maureen is an awesome sales advisor. Very knowledgeable, friendly, and professional. Other staff members are also great to work with - completing all the paperwork was made painless by how efficient they were.

I recently purchased a BMW X5 from AutoNation's BMW of Roseville and had an awesome experience, while buying the care of my dreams at a great price! General Manager Tom Hood and Sales Representative John Moise were professional and a delight to work with. And, financing was seamless with Darren Macias. Overall, this was the best experience I have ever had in purchasing a vehicle! I highly recommend AutoNation and BMW of Roseville!

Going on 3 1/2 hours and still waiting. For an airbag recall chec only. Sara, the service advisor was late 15 min for my 8am appointment Mechanic said he took longer because I was ""late for my appointment " and he saw other clients!!! During my wait, she failed to call the independent contractors for dent and scratch repair.. for a look and estimate. And I had to remind her. 😩 Very disorganized agency and 1/2 a work day of nothing done. (I have been to Encino and Beverly Hills BMW agencies, and Honda in Roseville and Walnut Creek East Bay, and Roseville.... all of them were professional and organized, good experience.)

I brought my car in for servicing and was immediately greeted by friendly people, willing to help and answer any questions I had.

My appointment was 3 weeks ago. They needed more parts. Still no call. Called manager and two days later I have still not been contacted.

Damon did a great job. Took X5 in for noise by catalytic converter and he also took care of a recall for vehicle...

Great experience with BMW Roseville. I decided to bring my car here (even though it's further from my house) after a few bad experiences from the other dealership were I used to have my car maintained. My advisor Eric was honest and upfront on what we need done and even found out that our car was part of the low emission vehicles that covers some of our repairs. Scheduling an appointment was a breeze and took advantage of their shuttle service with friendly drivers.

I experienced excellent customer service from Patrick at Autonation Roseville BMW during routine maintenance visit.

Freddie took care of us and we are very happy with our purchase! This was my first automobile purchasing experience and this dealership made the entire process low-stress and I will be coming back for my automobile needs in the future. Thank you BMW of Roseville!

Excellent Service, timely and comfortable wait.

We went in to refinance our BMW. We were lucky to have Carla Jackson helping us that day. She was able to answer all of my questions and provide a personalized experience. Even after the visit she still remembered personal details about our transaction. Highly recommended

5.0 star rating 5/19/2017 I just leased my third BMW from Maureen Rielli at BMW of Roseville. All three times she has been wonderful to work with. She does extensive research to find the car I want, she goes the extra mile to get me all of the possible incentives. She provides updates. The car I want is the one I get and the numbers are exactly what she quotes me -- No surprises. This time, the car I wanted could not be found in local inventory so she had one built for me at no additional charge. The manufacturing time exceeded my lease-end date and Maureen handled my lease extension -- I only had to sign and send the doc in. I highly recommend her. She made the lease experience pleasant and seamless.

Just bought a new BMW X3 from Roseville BMW. What a great experience. Our sales person, Tai, was very professional and helped us through the sales process - in and out in under 2 hours. Even the required meeting with the "finance guy" was pleasant and professional. No hard sell on 20 different optional additions to the contract, just a few that he wanted to highlight - and no pressure! We expect to buy another BMW in the next year or so, and we will be giving Tai a call to help us again.

Maureen Rielli, BMW of Roseville helped me to purchase BMW 330i. She was honest and responsive on my questions. Overall, it was a great service.

Contacted Maureen at BMW of Roseville to discuss pricing. Very timely and professional responses as we discussed pricing and options. Met with Maureen at dealership for test-drives and again professional, courteous and friendly service. Came up with a very good price on the car, the rest of the buying process was smooth and no complications or hassles. They even held the car for me for a number of days as I was going away and did not want to leave new car on street. I have been a loyal COSTCO auto program buyer for the past 15 years because I wanted the best price with the least amount of hassle/haggling. Maureen and BMW of Roseville exceeded COSTCO's program in both. I really appreciate the service I received and highly recommend.

Met on the lot and shown exactly what we were looking for with no pressure to buy. Mark helped show us key features on the x3 that ultimately led us to buy the car. Everyone was fantastic.

Very helpful and friendly staff and a beautiful showroom. Maureen Rielli was a pleasure to work with and made the car buying experience stress free.

Terrible the worst ever, will never buy or lease a car from this place I bought many cars in the past, some dealers not the best and I'm ok with that, but this experience the worst. not professional, they do not explain anything to you, they do not go over any of the details , starting since the minute you walk in all the way to the financial service. They make you wait all day 6 plus hours wow. and no one knows whats going on they keep sending you to the next person and so on. Very disappointed.

Just want to take this opportunity to give John Moise two 👍🏽 Thumbs up for excellent customer service. I told him my budget and he took it from there. The entire process took less than two hours. He listened to me and explained everything with great detail. I recommend this dealership because the prices are great and they have outstanding warranty.

I bought my car three days ago from BMW Encinitas, that's about 500 miles from Roseville. On my trip home, they steering wheel became stuck in the up position. I brought my car to BMW of Roseville for repair on Monday. They would not provide me a loaner. This just make me second guess buying a BMW. Now its day 2 I still don't have a car to drive. I'm super frustrated with this and with the service department. I hear they give out loaners all the time and even provide rentals when they don't have any loaners. Maybe some discrimination because I'm gay or something the feel I'm a push over. IDK. I might have to bring my to Sacramento for repairs in the future.

Upon arriving at the dealership to pick up our X5 after an extensive amount of repairs and one of the outstanding recall campaigns, we were unable to get questions answered. I was shocked at the part and replacement cost of a small plastic interior piece! After driving away, the engine oil light went on. We then had to return to the dealership and have oil added which was quite inconvenient! The vehicle was quite dirty, not having been washed as it typically is. Normally these service visits are a much better experience!

Just like home), great team. Special thanks to Dave!

An amazing crew who went out of their way to get us all that we wanted. Excellent service!

Excellent sales and service departments. Highly recommended!

Review for Ethian Tippins : Freddie made the experience exceptional, easy and comfortable!

Called for Service this morning at 8am. I was told that all service advisors were busy, and that Id be called back as soon as one was available. 6hours and no call back. I wouldnt complain, but this isnt the first or even 3rd time this dealership has pulled this, in fact its been an on going issue since 2009. There is a reason I continue to service both my BMWs at Stevens Creek all 150 miles away in Santa Clara(Neilo BMW in Elk Grove damaged one of my BMWs and waited for me to mention it so I dont go there either)... Absolutely ridiculous, I guess there are a lot of locals that are easily parted with their hard earned cash to keep this dealerships service department afloat.

Shaun's service Exceeded our expectations, as always!

The quality of work and customer service at this location is beyond frustrating and disappointing. Although, Roseville BMW is convenient to my work, I now arrange appointments at the Sacramento Location. For a high end car establishment their attention to detail is sub-par. Almost every time I have taken my car in for something to be fixed or serviced, I have had to come back because it was not done correctly or something else needed to be fixed as a result of their service. Very disappointed!

Bought 3 cars from Roseville BMW and have had great service. Love my 2016 M sport 4 hard top convertible. I was teamed with a BMW genius who answered all my questions. I wasn't ready to commit yet he spent more time with me. When I finally said yes. I called. He met with me the next day. Spent 4 hours going over all the options. And!! I'll drive the 100 miles any time I need something for or about my BMW.

Loved working with Damon in Roseville. He was courteous, kind, and answered all of my questions. He is friendly and service oriented.

Vehicle had squeaky noises coming from the drivers seat. Repair was made

It was a the best experience I have had buying a car in many years . I knew the car I was buying , the client advisor , Arthur O. was there to greed me , very nice and knowledgeable . After the test drive and coming to an agreement , where both parties were satisfied , did the application , ten minutes later I was ready to go home ....leaving the car behind because , as promised , they wanted to make the X3 look like new . And they did ! The third time I am at Roseville BMW buying a car and maybe not the last. Keeping an eye on the BMW electric car .

Loved our sales representative -- Wayne Donahue. Also, special thanks to Tom and David for making the purchase quick an easy!

Just bought a 2017 330i Sedan......great experience - totally awesome salesman John Moise and easy financing......couldn't ask for more. Thanks BMW of Roseville!

2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started to crank low , went back and asked to have the battery voltage checked , came back fine but they still charged me $129 diagnostic fee , which by the way a new battery alone is $146 from them . and i still have the same problem . any way total rip off for a repeat customer . it take them 5 minutes to check voltage on battery and alternator . The battery was purchased and installed by them 2 months ago and the funny thing they say life time warranty but to check it $129.This would never happen at Nieoll BMW in Sacramento.

I bought my car last saturday from this dealership and had a great experience. First of, i'd like to give props to Maureen. She provided an exceptional service and i never felt i was sales talked to buying my car. There was no pressure at all on me, and normally my experience when buying a car is stressful. But this one is different. There was no pressure, and i felt that all the focus was just to fulfill all my needs and not what they can get out of me. Overall, the dealership has great vibes and good inventory. My expectations were exceeded and i get to leave with the car i really want. And im so glad to be driving this car around! Good job.

They were very welcoming and very quick! In and out of there super fast on a late Friday night! Definitely recommend going out here. Azz was a huge help and made everything easy and expedited!

I had a great experience with BMW of Roseville. The dealer I worked with and the financing department did everything they could to get me in the car I purchased. Not to mention they gave me an awesome deal on the vehicle.No complaints. I would definitely buy another vehicle from them.

It was nice to have a loaner car but they had my i3 for a week, didn't even charge the battery or detail the car when finished. They really couldn't even tell me what the problem was that they fixed.

New sales guy, so we can cut him some slack. But it was shameful how little support he got from his colleagues. We were there nearly 5 hours just to lease a BMW i3 (and there were only a few customers in and out that whole time). We had done all our research but really needed some questions answered and we couldn't get clear answers from anyone. Only one "genius" onsite on a Saturday...really??? Ended up driving away in our new electric vehicle without a formal walk through. The new sales guy tried, but there was a lot of "I don't know". We'll figure it out on our own, but this not the BMW experience I'm used to. We walked in ready to buy a BMW. We also drove in, in a Ford pickup in our work clothes - which included cowboy hat. We could see the sales team disappear, and finally the new guy came out. I know what these guys say when you leave the dealership, but when they make snarky comments while you're in the dealership and you can hear them, that knocks the place down several notches. If another dealer would have had the vehicle I wanted, I probably would have moved on. The message I'd like to get across is no matter what a person looks like walking into a "high-ish end" car dealership, treat everyone with respect and dignity. Oh, yes, they were nice, but not professional.

New sales guy, we can cut him some slack. Although it was a bit shameful seeing how little support he got from his colleagues. We were there nearly 7 hours just to lease a BMW i3. Only one "genius" on the premises on a Saturday? We couldn't get his time to even do the intro in the car. Ended up driving a way with our new electric vehicle to learn everything ourselves. Not the BMW experience we expect to have.

Got the car we wanted and ready to get another, hopefully the new M3!

was very courteous and helpful when need service Damon Kent is a GREAT service advisor

Excellent and fast service in purchasing our 2017 BMW via the internet and AutoNation from BMW of Roseville, CA. Sales manager Maureen Rielli made the process easy and painless. It was especially nice to have the car delivered to our home in Marina, CA by a very professional and courteous "BMW genius" who answered all our questions.

Great Experience

Took my car in... they noticed water collected in the under carriage... charged an exorbitant amount of money... said they removed the water and had fans on the carpet overnight... when I get the car back, the carpet is flooded and a sloshing sound is apparent. Called to ask what they did and they claim they worked on a different area.

Great staff and service, definitely recommend

Great service and buying experience. I'm loving the new 4 series

Had a great experience with my sales rep Wayne! No pressure, very straightforward about the purchase of the car and lived up to my expectations!!

Shannon Babby is the guy to see if your interested in a new car!! This is my third purchase from him at Roseville BMW!! Loving my new car!! Thank you Shannon!!

I always enjoy coming here. They always take care of me. Xo

We had a wonderful experience. Everyone was helpful and knowledgeable in all departments. There was no pressure and plenty of time was taken to explain operation of auto, financing, etc. Great place to purchase a car.

I had the pleasure of buying my car from Azz Sanif. He was so professional and laid back. There was no pressure and he made sure I got into the car that I wanted. He even got the car ready ahead of time as it was a lease return so that I could purchase it on my day off. Definitely the best experience I have ever had purchasing a vehicle. Thanks Azz and Roseville BMW!

Shannon and the rest of the team at BMW of Roseville made my wife and I feel comfortable and confident in our purchase of our new 5 series. They were very knowledgeable about the vehicle, and all of our questions were answered. Our overall experience has been excellent!

Excellent experience. Smooth process I worked with Azz. I would highly recommend him to anyone looking to buy a BMW.

What a great experience! Everyone was SO nice and helpful, it made for an enjoyable car buying experience. Oh, and the cars great too!

Great customer service !!! Love it here ! You all do such a wonderful job ! Keep up all of the hard work & sell those beautiful cars !! �

Wayne was very helpful in helping us to purchase the car we wanted. He never applied pressure and was considerate of our buying guidelines. I would recommend him to anyone!

Buying process was quick and painless. Freddie took care of us throughout the sales process. We never felt pressured or like he was trying to trick us. This is our first bmw and after the experience, we'll be back. Thank you Freddie. Kaley and Tyler

Damon is always very professional and takes great care of me.

I recently bought a 2016 X1 at Roseville BMW. This is my third purchase with them. Mark Holland was excellent in finding the best car for my needs and budget. He took his time to make sure I was nothing but ecstatic in my purchase and I am!!! All of my experiences there have been pleasant. Staff is excellent across the board. If you are looking for a BMW, I highly recommend Roseville BMW! Thank you to Jon and Peter in sales and finance for also taking such great care of us!

Service for my BMW was excellent - they provided me a loaner. I requested an SUV to see how they drive and Patrick was able to locate one for us to drive while they were servicing my car. Everything went exactly as promised - timing, cost - very professional and courteous.

Roseville BMW is the Best at Customer Service and they know how to take care of you. The process from start to finish is always seamless and they go the extra mile to make sure you are getting the car you want.

Great buying experience. Maureen Rielli exceeded my expectations in the sales process and Chris Cubberley in Service has also been fantastic.

They confused me with another customer and ignored requests to stop spamming me.

Our 2017 BMW X5 xDrive40e is the second BMW we bought at this dealership. Couldn't be happier with the service we received, from initial contact through test drives, financing, and periodic maintenance. We've been to other dealers before and by far this one is the best we've come across!

I was looking for a Certified Pre-Owned BMW and found one that I liked through Cars.com. I spoke with Mark at the dealership; we had a straightforward discussion about pricing and he invited me to see the car. I drove almost 2 hours to see the car, liked it, and bought it. The process was simple, clear, and honest. I would work with them again and only wish their dealership was closer.

The entire Team are just outstanding. They were very knowledge and they were able to answer all my questions accordingly. The facilities is nice and neat, organized and functional. I really enjoyed the experience!....congrats to the Team

We've always wanted a BMW and am so happy to finally have one. Ours is 2012 but you'd think it was brand new! Handles amazing and I love driving it!

Great car, great price, great dealership. Our 2017 X 3 is terrific and so was the purchasing experience. Got a very good no hassle price right from the start, did not have to haggle their offer was so generous. After being shown the features of the car in a pouring down rain a staff member transferred all of our personal belongings from our previous automobile into the new one. Good customer service no pressure, I recommend.

This was my first experience at an BMW dealership, and I was a little surprised to see they didn't have salesmen out hunting for customers... unlike Toyota, who keeps a "pack of wolves" in a tent outside, ready to "attack" the first chance they get?sorry for the terrible analogy, but that's how I often feel going to ANY dealership. BMW was nothing like that. I took my time to get familiar with the cars in the lot, and when I was ready, I walked inside and then I was approached by Artur, whom I was very fortunate to meet. He had exceptional experience and care throughout the whole process. I mean it. I had no intention of actually purchasing anything that day, let alone from BMW (with the expectation that it'll be expensive), but Artur changed that smoothly. He genuinely did everything he could to ensure we were happy... even after the sale. In the end, I was offered a much better deal than Ford, Honda, Toyota, or other local Roseville dealerships that I inquired for a small or mid-sized SUV.

Shannon Babby is an outstanding sales professional - he provided regular updates during the sale process on a CPO 535i xDrive and went 'above and beyond' to answer my questions and get the information I requested. In addition, I requested the front bumper license plate holder be removed and refinished. He worked with the body shop to get this done - It looks like new! Outstanding professionals & dealership!

Straight forward purchase with no hassle or pressure. Everybody that worked with me was very friendly and helpful. By far my best experience while purchasing from a dealer.

Gerardo Lugo made the buying process enjoyable. I definitely recommend going to him for your next BMW purchase.

I bought used MB from Roseville BMW. So far it is a great car and the buying experience was great.

I love my 2015 Lexus RX350 AWD! It's beautiful, in perfect condition and is so fun to drive- even in blizzard conditions! Thanks Farnoush Vahedi for making the purchase so pleasant and streamlined. Thanks financing dept for working so hard to get me a great rate!

Great experience. Dealership was pretty busy on NYE day so waiting for paperwork was only negative.

Service sucks

I totally love my 2016 black 328i with oyster interior. It's absolutely gorgeous and drives like a dream. I've been wanting a car like this for some time now. The process was really easy with Shannon Babby who was low-key and very knowledgeable. He let the car sell itself. I was also assisted by some other employees, Kevin and Nick who is my favorite BMW Guru. Nick made the navigation and media learning experience really fun, he has a happy, positive energy. The service so far has been great and the shopping experience felt like I was at Nordstrom. The only part that was confusing to me was speaking to the finance guy who tried to explain additional maintenance packages, we had a little language barrier but because I had previously decided not to spend anymore money it didn't affect me that much but there might have been a benefit to purchase one if I had understood what he was offering. Overall, I'm very happy.

I bought a 2009 328i from another dealer, the car has been great. At about 102K it went in for an oil service, still under warrantee but soon to end, so I explained this to the service adviser to check everything out before it ended. Oil was changed, car checked out OK. In October / November' ish (No Oil Leaks) I went in for another oil service and it was nice of the service adviser to schedule me first thing in the morning. I must of waited about three hours when I finally got my car back all washed and clean. The service advisor told me that my valve cover gasket needed to be replaced. (Replacement $1100.00) 4 weeks later I started noticing oil spots in my driveway that weren't there before. Coincidence...! The service tech didn't work on my car so it's not his fault therefore that would make it someone else right...? I don't know if the oil level being too high would cause this or something else but now I have at least a $1100.00 bill for Christmas, Ho Ho Ho, I'm not a happy camper. This whole situation just seems odd...

Great price, knowledgeable and helpful salesman, quick and easy process. Mr. Velikov our Sales person even called days later to make sure we were happy. The 3 day return policy made it easier knowing that we had options.

Farid Aridah was very nice and professional towards us when we came in to check out a used BMW. This was our first time buying a car from a dealership and he walked us through each step and was very patient and helpful. I would highly recommend going to see Farid Aridah if you are looking to buy a car from Roseville BMW.

Good customer service. Everyone is friendly and made the whole buying process extremely smooth. I was surprised that they didn't fill up my tank though.

My purchase has been a 4 month process. Arthur was genuine and sincere about helping me find my perfect car. David, the manager, made the deal and Tony, in finance, made the numbers happen. Can't say enough good things about this team of professionals. I am a client for life!

Best car buying experience I have ever had hands down. No pressure, very accommodating and genuinely nice sales people. Maureen Reilli was our salesperson, ask for her!!

Super easy to talk to and made the experience very easy and understandable.

Wayne is a straight shooter and knows his product.

Maureen was very knowledgeable and professional in helping me to get the car I want. I am glad I chose Roseville BMW.

I purchased a new set of Pirelli tires from the Service Department last month. They sold me on the $70 rebate. I just received an email that my rebate was not accepted because the BMW Invoice does not have the Make or Model information on it, just a part #. Very disappointed.

No pressure at all. Wayne was amazing to work with and the price was unbeatable!

Great team here. Really worked hard to get me exactly what I wanted and make sure I left there happy. Positive experience.

Pretty much the same experience that I've had at any other dealership. Guess I was expecting more because it was BMW. Car selling and car buying is a process...one that all dealerships seem to follow. By the end, one feels worn down, and just want to get it over with. I did like my salesman Boris. He was a no-nonsense guy that knows BMW's. He wasn't into the hard sell. Also, had to back to the Dealership because my spare key wasn't working. Got terrible support from the service guy, but went back again on Saturday, and Boris (my salesman) was able to circumvent the process and get a service guy to come out and fix the problem in about two minutes. Bottom line, everything worked out ok, and I do love the car I purchase.

Not much selection in used cars

I purchased a vpc plan for my 07 328i. I brought my vehicle in for my 2nd oil change since my purchase. When it was done, i was seen out by the service writer and i began to drive home, it wasnt until halfway home on the freeway, my oil level light turned on and it registered as 1 qt low. I had to bring it back to have it topped off. Ultimately, making me late for other appointments that day. I expect that service from a jiffy lube or a pepboys. Not a bmw dealer. I hope this kind of service is not a daily occurence. Really wish I couldve wrote a better review.

I hated car shopping, and recently got dragged into the BMW dealership in the automall in Roseville by my dad. We walked in around 3, and and I ended up driving out at 7, with an amazing lease deal! Arthur made the whole car shopping experience painless, and was great. He was extremely knowledgeable about the history and car specs, and gave his honest opinion based on facts. I highly recommend going into the Roseville Automall location, and seeing Arthur!

Bought new X1 in 2015. In the summer of 2016 constantly start to use second key for my weekends. Noticed that my mirrors changed viewing positions by self during driving. Bring my car to this dealer for advising. They did not found any problem. After my request to describe my problem to technician directly I get answer that this may be key problem because every key need to be set separately. After I set every key where is no more problems with mirror settings. Very weird is that during purchase of this vehicle I did not get this I information during my training. Also I did not found this info in this car manual. During my first settings of mirrors and seats by followinf car manual I was sure I set the car, but it appears we set the key only for this car. Glad to know this after couple months of the stress and frustrations during driving.

I have leased at least eight cars through Maureen Rielli. At first I would compare her deals with those of other dealers but after awhile, I stopped making those comparisons. I always have assumed that she was been after my own interests so that I would simply sign And go. My faith has not been misplaced. Every experience with Maureen has been a pleasure. She always remembers the members of my family and inquires after them. I cannot imagine working with anyone but Maureen. Roseville BMW has a treasure in Maureen. Curt Schroeder

Everyone at the dealership was helpful. I dealt primarily with Boris and Shannon and they got me into the car I wanted. Eric in service was great and resolved my issue with tiny flaws in the windshield I was worried about. They replaced the whole thing and I am super happy! I loved the car they gave me as a rental while mine was fixed and will definitely return for a BMW in the future.

A big thank you to Gregg, Shannon, Nasser, Toni, and Gerry for making this the most pleasant experience I've ever had. Roseville has a wonderful staff and great prices. We will definitely be back here for our next car!

The Service Manager was friendly, professional and thorough as was the genius who helped me.

Prompt, and within the time estimate. In addition, a complimentary car wash.

Recently had routine maintenance done on wife's 2016 BMW X5 via Service Manager Patrick McGarrity. Patrick handled everything quickly and efficiently. He was friendly and helpful and streamlined the process. I was able to bypass the cashier (4 year "No Fee" maintenance pak). Patrick brought the car to me -- Done! See you in a year! It was a very nice way to handle these transactions.

Had excellent service this week. Had my first oil change. Only waited 1 hour. When I picked up my car, it was sparkling clean!

Shaun the service rep at Roseville BMW values customer service. The work done was transparent and seamless! I recommend anyone who wants to get their BMW service to give them a try!

My experience with BMW was really good in general, especially Maureen Rielli. She was very patient and helped me with different options. She was not too pushy which made me feel at ease. The only reason I'm not giving five stars is because the financial guy pushed me to purchase additional insurance coverage for the tires. He told me and my husband that the leased car must be returned with brand new tires. I'm not sure if it's true. We purchased the insurance just in case if he's correct. But my husband and I felt he might had tricked us.

Excellent work, knowledgeable, friendly customer orientated staff. Much better than Niello BMW, facilities and workmanship are what you should expect from a BMW dealership.

Chris the service writer was very professional. Did keep me posted as far as what was going on.

The recall and warranty work was completed as planned and the car was cleaned when returned to us - we have had great service from Roseville BMW since we bought the X3. We had a puzzling email about missing our appointment after we left the car for service from Friday until the following Wednesday so there must have been a glitch in the software program. Thank you!

Purchased a 2011 328i and we love it. Shannon Babby made the experience excellent. I was surprised to find a great used BMW at a BWM dealership. Shannon explained everything in great detail and best of all - he was not pushy! Thus we got the same attention and respect as a person buying a new BMW. After sales support has been excellent to honor sales agreement. I would definitely look to Roseville BMW for future BMW purchases.

Purchased my X1 at another dealer and have returned there for service. The Roseville BMW dealer is closer to home so I wanted to try their service department. Great experience. Patrick was great to work with.

I had punctured my flat tire and I took it to BMW roseville. They not only changed the tire but also did service of my car/change oil and everything. It was awesome job:)

I received excellent customer service for the Safety Recall of Driver's Air Bag.

prompt, courteous and on time readiness of car. Love that they wash it too!

I have been a customer of BMW Roseville for the past 7 yrs having taken 3 of my vehicles there for maintenance and service. Each and every experience I have had thus far has been nothing short of excellent. Highly recommend this dealership to anyone looking for top notch service and care for their vehicle.

Salesman worked diligently to arrive at an acceptable price for the car and reasonable trade in offer.

Great experience the sales staff and finance people could not have done a better job. The show room and lot were immaculate. We felt very comfortable through out the entire buying process.

Damon leads the way in customer service. He has helped us keep our BMWs in top shape, has worked with outside companies for minor body repairs and detailing.

Thank you Patrick for your exceptional professionalism and customer service.

Had an excellent experience with the salesmen, the managers, the finance twins, the Genius, and the internet sales manager. Everyone at this dealership has been super-friendly and has delivered an excellent car. I am more than happy with my rocket! I purchased a limited sporty edition sight unseen and it is better than I imagined.

very nice dealership. this is the second time I had my bmw 3 series serviced, service rep was very nice and explained why the service was needed and what the repercussions would be if not repaired. I only wish it did not cost so much!

If you like paying to much in the first place,waiting without your car for weeks for work as simple as an oil change bringing your car home still broken and repair bills playing the tune of 10k plus this is the place to be.

They allow you to drop your car off at 7am, although the service department doesn't open until 8am. It's a great service, if you still need to get to work early in the morning. But I felt that 4 hours was a bit much for an oil change.

I always have a great experience here. Patrick is great!

Always do a great job and take good care of my X5 while in their hands.

John and the entire staff at BMW Roseville made my buying experience completely seemless. A joy to work with...

I recommend John Moise BMW Roseville Sales. He cares in general for people and cares that you are getting the best care as soon as you walk in the door.

Had to wait 12days for a appointment and still didn't have a loaner car and my wife had to wait 2/3 hours to get out of there.

Came in for post labor day finance specials, but it was implied that my business wasn't needed and then the salesman walked away.

Just a great experience from top to bottom. Got a great lease on a 535 from nice people who treated us great.

Eric Triebull is the best service advisor they have. He is professional. nice manner and the most important at all he gets the job done on a timely manner.

I had a great experience at BMW of Roseville. Was looking for cpo sedan mercedes or bmw. Went to few dealerships. Couldn't find a car of my choice and the cars I liked were way overpriced for their model and mileage. I searched on google and read some good reviews about bmw of Roseville. Inquired about a car online, received a call and an email within next few minutes from Mark Holland. Scheduled appointment, went there looking for 3 series but came home on 5 series. Mark Holland did an exceptional job. He found me a car that met all the specifications I was looking for. He is a true professional who takes clients seriously with utmost respect and I must say that he is the kind of guy at dealership who will do whatever it takes to make sure you go home on a car of your choice. I will highly recommend BMW Roseville. I look forward with a long term relation with dealership. ***** 5 Stars dealership, 5 star employees*****

MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TIMES FOR MY BROTHER WHOM IS OVERSEAS & IS A DISABLED VETERAN OF OUR U.S. AIR FORCE, MY BROTHERS INITIAL SERVICE IN AUG 2014. MAKING GRAND TOTAL OF 8 TIMES. THE SAME PROBLEM HAS BEEN THERE EVERY TIME! "HIGH BATTERY DRAINAGE'" AKA "INCREASED BATTERY DISCHARGE". THE G,M, TOM KLEIN, WONT RETURN MY CALLS. SRVC. MGR. ALAN, HAS BEEN PATRONIZING THE SITUATION SRVC. ADVISORS: ERIC TRIEBULL AND PATRICK McGARRITY HAVE TOLD SO MANY LIES THEIR NOSES SHOULD BE A MILE LONG. MY BROTHER SPENT $$$ FOR A NEW BATTERY IN 8/2014 BUT THE PREVIOUS OWNER HAD REPLACED THE BATTERY IN 11/2013 (STILL UNDER WARRANTY) $700 THEN OCT-NOV-DEC 2015 SAID TO REPLACE SUNROOF, MODULES, BATTERY+ (5 TIMES IN SHOP) $5900. APR-JUNE 2016 (IN SHOP 10 WKS) RADIO HEAD $1580 AND AUG 2016, ALTERNATOR $1750 & TOLD ME BATTERY CHECKED OUT FINE BUT PAPERWORK SAYS A DIFFERENT STORY!! CAR STILL NOT REPAIRED CORRECTLY AND THIS SHOP IS JUST CHARGING WHAT THEY CAN BECAUSE THEY THINK IM A DUMB FEMALE!!! WRONG MY DAD WAS A MECHANIC AND I BUILT MY OWN ENGINE IN MY 1ST CAR!!

Experience with purchasing my BMW 328i was extremely pleasureful indeed with atmosphere of fellowship. Mr John Moise approached me with integrity pleasing eyes. Purchasing was in very relaxed atmosphere with a few Úp and Downs, to be resolved in positive future visit. I'm totally satisfied with my BMW Machine driving home was my tremedous world and that new car aroma, W0w. Thanks to a great TEAM of satisfaction....

With Farid, I have a wonderful car buying experience

I'm very happy with the 328i that I purchased. John Moise was very helpful and made the car buying experience as relaxing as it could be. We did hit a few unexpected hurdles, but John went out of his way to work with the management team and get everything taken care of to our satisfaction. It couldn't have worked out better! I'd definitely buy another car from John and BMW of Roseville.

Shaun Ivers is truly the best service advisor. Always extremely professional, available, courteous, and ensures the work is done correctly!

One of the best car purchasing experiences I have ever had, from first contact with Peter Alexan to him handing over the keys he made it as easy as possible with a courteous and knowledgeable manner, highly recommended

Great dealership. No pressure. Nice finance guy. Pretty easy process. Car was well below blue book to start so less haggling. Would buy from again.

Negotiated the lease price via email, they were able to match a competitor offer. Car was clean and parked in the show room when I arrived to do the paper work!

I scheduled my appointment online and when arrived at dealership Shaun greeted me and had read my vehicle concern. When my car was ready Shaun provided me a complete detailed description of what was done. I always bring my 2010 128i to BMW of Roseville because I've always received great service.

Fast and easy process. I was happy with the services.

Wonderful experience purchasing our car from BMW of Roseville. Serg, Tony and Sean were great to work with!

My Sales Representative Arthur did a great job putting me in the car I wanted, and kept me posted as vehicles came in. He was very personable to my wife and I, and the purchase process was fun and hassle-free, as Roseville BMW worked with me to get to a price that worked for both of us. A true professional. BMW Genius Nick went through the many features and systems in the 528i with great skill-kid knows his stuff. Sales Manager David did a great job.

I contacted Tony Alexan via email. I asked him not to waste my time. He delivered. It was one of the best deals I have experienced.

We love our brand new X6 from Roseville BMW! Thanks!!

Excellent on time service. Service rep was helpful and courteous.

service was excellent as usual. Car was returned at specific time needed, as well.

We are a used car dealer in Orangevale, and we get all our BMWs inspected and serviced at Roseville BMW. We also refer all our customers to them. Our contact at Roseville BMW is Shaun and he is the most dependable, trustworthy, and knowledgeable service adviser we ever worked with, and we are very happy with him. We definitely recommend Roseville BMW.

Damon did a good job communicating service progress with me but did not expect a routine service to keep the car overnight. Otherwise, everything was 5 star.

Damon did a great job communicating service progress with me but did not expect a rutine service to keep the car overnight.

Shaun Ivers has been my service professional for a few years now. He is always welcoming, helpful and friendly. He never fails to get my car in for service and completed in a timely manner. I greatly appreciate his excellent customer service and support. Thank you!

Hi guys I've been taking my car to this dealer ship for repair since 4 years and they are always taking care of me specially daymen as a service advisor Stop by there if u guys have any problem with service for your car

Well, you know these are all car dealers which works the same. However, they've treated me way better than Niello BMW. I'd rather go back to Roseville BMW again for next BMW purchase.

The best service and sales crew first class! I will buy or lease from here again

Professional and knowledgable staff, quick in and out

Nannie, us great , always takes makes every attempt together me in and out for scheduled service while u wait.

Great v

We had a great experience at Roseville BMW! Amazing customer service!

excellent service and communication. appreciate auto being washed and cleaned

Chris, in the service department, orovided excellent and very professional.

I just bought my lease from BMW of Roseville. I had the best service from everyone. Especially John Moise in sales. He went above and beyond to get things done.

Peter Alexan made it happen! I was talking to Mercedes in Fresno, and BMW Modesto, and getting crickets. Not only did they have the X5 I wanted, but they gave me a deal that didn't do any damage to my bank account! It was well worth the two hour drive because I got to drive "The Ultimate Driving Machine" home!

Would have been nice if we had been told in advance that repairs would take two days. Very inconvenient to find we couldn't have car same day. A little before the fact advice a good idea. Am/Fm modulator working fine. Probably someone tightened a loose nut/bolt. More range than ever. Glad I didn't buy a new one at $800.

Staff and environment is professional and friendly. Definitely First Class. You just have to be prepared to pay First Class pricing.

Three days ago I purchased a BMW 535 from AutoNation BMW of Roseville, The Best People Ever!!! Been to so many dealerships and they gave me the best customer service, unbeatable deal in town & a magnificant car too!!! Next Car will definitely be from AutoNation BMW of Roseville! God Bless you guys & Keep up the great work! Thanks goes to; sales representative Serhei Rybakov, sales managers Stewart & Cameron, finance manager Darryn. Amazing team just like BMWs cars.

Peter was our first contact. He sent me several links to cars that were similar to look at. Most communication was done by email, which I preferred. Spur of the moment we decided to take a second look at a car. Peter came in on his day off and helped us through the entire transaction.

Purchased my BMW X3 one year ago. Everyone one from the sales manager down was great. This is by far the best car I have ever had. Thank you BMW

Two part repair: 1) Alarm sensor apparently set a code, and hood switch/sensor was replaced on 1st day. 2)Loose driver side window; door panel was removed, but window clip in stock was apparently for a newer model Z4, so another clip was ordered. Several days later car was back for another 1 1/2 hour repair, this time successfully.

My service engine soon late came on and took vehicle in for inspection. I purchased a MaxCare extended warranty and was concerned about coverage based on multiple Yelp reviews that weren't favorable towards the warranty company. Emmanuel was my service advisor and kept me updated on the progress of repairs as well as communication with the warranty company. The dealership had my car for 5 days, thankfully the warranty covered a rental car as the dealership did not. The overall experience was good, Emmanuel kept me informed, including when he would be unavailable and connected me with another advisor during his absence.

THANKS

Put my BMW to the test on the freeway, drove like a dream.

Excellent service department. Always kind and professional. They take the time to listen and to explain so that you can understand. I have had exceptional service from Patrick and Emmanuel at Roseville BMW!

I purchased a new car from Roseville BMW. There was a glitch in the sale which they acknowledged, apologized for, corrected immediately and compensated me well for my minor inconvenience. I would recommend the dealership and salesman Shannon Babby.

I purchased a new key for my 2011 BMW 335d. The cost of the key was approx. $400. I was told the key is specific to my car and was ordered by inputting my VIN. At no time was I told by the initial service rep that 1. the key would need to be programmed. 2. I would need to spend an additional $130 per key to have it programmed. When I picked up the key, all I was told was "here you go". Again, I was not told that it would need to be programmed. When I went to use the key - nothing. I brought the key in to be programmed and was told it was defective. So back to square 1. I will need to take more time off work to try this again. And not only will I have to spend $130 to program the new key, but I will also have to spend an additional $130 to have my already functioning key re-programmed. All of this could have been avoided if the service reps (the one I purchased the key from and the 1 I picked up the key from) would have told me that in addition to the outrageous cost of the useless key, there is also an additional cost for the key to actually work. (By no means is this a reflection of the service rep (Shaun). He was very helpful and courteous).

I took our X5 for oil change today and it took three (3) hours to change the oil. they washed it but it was more dirty then I took in. it was all wet inside and outside it has all the water spots on it. we will not take our cars to this BMW dealer and tried to ripoff in selling other services.

Very good service from sales people, and Finance Department, they were actually listening to what we wanted. very happy with our purchase! But the Manager can be a bit more friendly.

I have purchased three vehicles from this dealership. I had previously purchased BMWs from a different dealership in Sacramento. What a difference a short drive made! Every area in this organization is outstanding!

My airbag light came on again, so I have to go back. Grrr..... Went back and they told me I would have to pay $130 inspection fee to find out why the light is on! My anti-lock brake light is on also, and he (Shawn) told me that would be an additional $130 inspection fee! He said that the airbag light would not be on because they just changed the airbag. Huh? It wasn't on when I left it with you. So I will find a mechanic who does not charge all of these fees.Very, very disappointing. I feel ripped off.

I went in the attitude of being fair and not playing games to try to grind down to a lowball price. I was fine with the price and trade in value so not getting frustrated with typical dealership practices is what I don't look for and both buying experiences a few years ago and this time have been a pleasure.

I was very please with the service that Tony and Anthony provided to me. They went out of their way to make sure that I was taking care of by answering all my question and working with me though the process. I know I would go back and do business with them again. Thanks FYI Mo and Nasarr ( I know I am probally spelling his name wrong sorry) are great to work with as well...

I was waiting 6 hours just for reprogramming a GPS unit. I had an appointment and they told me it takes 2 hours and after 2 hours I stayed 4 more hours. I almost lost my job for that because I asked my boss to let me go for couple hours. Very bad experience with bmw Roseville.

Several years back, I purchased my bmw from Neillo. I happend to follow my sales person who used to work for Roseville BMW down to Neillo. After taking my car into service, I was repeatedly told there was nothing wrong with my car. Fast forward, I decided to get a second opinion, and took my car to Roseville BMW. I was shocked however, delighted to hear they found multiple issues that Neillo didn't recognize. I needed new break pads and roters and they also found a recall on my car and replaced the item. Lastly, I had no trouble getting a rental vehicle. it was an easy and simple process. With my profession, I travel to the bay area on business each week, Patrick was very lenient about when I could bring the loaner vehicle back, so as not to disrupt my work schedule. I will definitely never take my car to Neillo again. They preach "mom and pop" service however, Roseville BMW Service was organized, articulate and provided some of the best customer service I've ever had. Thank you Patrick! Heather Peters

Very unprofessional ..we spent 4 hrs buying BMW X5. The car we liked had a power steering problem and they sales person wanted us to get tat car....then we went and test drove another BMW X5. And we really liked it..we're were still working on beating the offer the sales person went to sales manager and said that he just sold the vehicle to someone else....how is this possible. ...the manager or the sales dep..very rude with no smile.. I would not recommend any one in there...

Took my car in for 30,000 mile service. Manny, my service advisor, was great, got me right in, offered me a loaner car instead of the shuttle to the mall when service time might exceed 3 hours. Everything came back good and car was washed and shiny.

Excellent experience in purchasing our first BMW. Salesman was knowledgeable and expedited the sale within 1 hr.

I had a great experience and staff was great. Customer service was excellent. Process was easy and I would recommend folks to visit.

Emmanuel Cisneros was my service agent at Roseville BMW and he was very pleasant to work with. I was in and out quickly and He was able to get me a rental quickly. Very good experience overall.

I was up in the high Sierra on vacation miles from home and hit a rock rounding a corner on a mountain road damaging two of my tires. this dealer had the only source of tires for my vehicle with a couple of different brands to chose from, no other tire dealer in the surrounding area had any in stock, or available for me on the same day... all the others needed to order them and then have them shipped. thankfully after driving almost 100 miles on the damaged tires the service department took me immediately and installed my tires right away and did a service oil change at the same time, saving my vacation. thank you, Clark

One of the reasons we purchased our BMW from Roseville BMW is their service department.

Boris was friendly and helpful. He showed me the cars I asked to see, and he answered questions thoroughly . There were no pressure sales tactics. The transaction went quickly and smoothly.

The people here were FAR nicer and helpful than those at Niello BMW. I will purchase a BMW here...Will not step onto ANY of Niello's lots!

BMW makes amazing cars. My Sales Advisor, Tony greeted us right away as we walked through the door. He was very knowledgeable about each car. He was also really good about listening to what I was looking for. He showed me multiple options and offered a test drive in each. Finally i bought a 2016 dark gray X5 series on 6/12/16. Arthur, Tony and Finance team was really helpful and was honest. After driving a car i find out wheezing noise coming out from windshield. Next day 6/13/16 i informed them about this issue. Service Center gave me appointment on 6/17/16. On 6/17, level I technician drove our car and requested to schedule an appointment to drop off our car on 6/22/16. So, FINALLY 7/1/16 i got my car back. I was really DISAPPOINTED with BMW that they didn't throughly inspect car before delivery.

Emanuel in Roseville was awesome! He was very prompt, professional and demonstrated great customer service. As a first time Bmw owner, I will definitely refer my friends and family to Bmw Roseville. I took my new 2016 x5 to be serviced and have the back seat belt buckle repaired and him and his manager did not hesitate to accommodate my needs. Thank you for making my first experience hassle free and pleasant!

Ordered my vehicle specific, arrived in an acceptable amount of time. Maureen was especially helpful throughout the entire process. A++ would buy again.

Facility is nice and good Feedback and recommendations while waiting

Manny did a great job for us. We highly recommend him and Roseville BMW.

Maureen at the dealership was as helpful and friendly salesperson we have met. If you want a BMW go to her and you will be very pleased with the service she provides

By far the best experience I have had at a dealership. We weren't pushed by sales people when we first arrived, unlike other dealers....cough cough Toyota Chevy Honda....... We were allowed to roam the lot looking for the model we wanted. When it was time for a test drive the staff couldn't have been more helpful. Cammie was quick to inform us on the differences between the models. When it came time to purchase the car it was much quicker then other dealers. It didn't feel drawn out like they were trying to make me wait on them. They were very respectful of our time. I would recommend BMW of Roseville to anyone wanting a great experience. Maybe the rest of the Automall should take some notes.

So easy to make appointment for service and have your car back at the promised time.

AC broke down in 100+ degrees. Eric fixed it perfectly and was patient as I drove it around "just to make sure it works." He also kept me informed throughout the troubleshooting process and even did a complimentary check on another dashboard alert (broken sensor). Would visit again! Thanks Eric.

Purchased a 328i with helpful and quick service. A welcoming environment inside dealership, with friendly staff and offered many refreshments due to hot weather outside.

Thanks Damon who is a great service advisor. That BMW Roseville.

I appreciated the warm and friendly atmosphere, the clarity of information, and the way I was made to feel important. This is my third car at BMW of Roseville.

My friend dropped of he's 135 for a recall and the worker was caught on the dash camera flooring the the car and driving around like a maniac. He could not even shift correctly. I would think twice before dropping of your car with this shady dealer. Install a dash camera and see what happens behind the seend.

Went in guarded expexting typical aggressive sales tactics and rhetoric but was quickly and pleasantly surprised by Tony's genuine professionalism and helpfulness. The car sells itself really, but Tony gave us a really great deal without haggle. He made it easy for us to make the purchase and feel good about it.

We've been there twice and couldn't be happier with the customer service. Alan Carr recently helped us with a warranty issue. They have a can do attitude in the service department. Kudos.

I like BMW dealership! Emmanuel Cisneros is very proffecional guy. I would always buy BMW car because of the quality service and customer service as well!

My experience was pleasant, efficient, and professional. I was waited on immediately and continually updated as my car was being serviced. It was a recall.

I waited a while to write this review, because I wanted to see if my sales people, and the dealer would be consistent with good service after the sale. I purchased a used 2016 428i coupe a month ago. My original intent was not to buy just look. Peter, my sales person was knowledgeable, and did not put any pressure on me what so ever. He presented all options including 0 percent financing, and showed me a vehicle that was my dream car. I live in Vegas, and I already had my company car, so I couldn't take my newly purchased car home for a month, because I had to go to Canada. Peter checked and had a parking spot reserved for me in the secured lot until I came to pick it up last week. The car was clean, and full of gas. I've never had a better car buying experience! Thank you guys!

Very happy with the buying process, they found my car in Fremont and brought it to 'Roseville. The whole process was very pleasant.

I had a very good service advisor, Garret Blank' Just over all great dealership.

I found the service advisor that helped me was friendly and pleasant to deal with. My car was evaluated and then worked on. It was ready at the time specified.

Great service. Service advisor helpful and knows his job.

I had a pleasant visit and the customer service and repair work was exceptional.

im really glad that I purchased this car, and don't regret it. thank you for helping me out with all my needs, and finding the car that fit my needs. thanks!

Was met by Boris when we arrived at lot, showed us a couple 4s test drove a couple decided to order a car to our specs, I was called when it arrived car is exactly what I wanted. The dealer got as even better loan deal than our credit union. Easy, low key just the way I prefer it.

Great customer Service and friendly Staff.Fast buying process.

Great service... Would recommend you guys ... And will come back again

Fast and easy , great job to your staff and most importantly to Chris my service advisor. Thank Juan Estrada

I have had my car serviced in this dealership. Cannot thank enough the service advisor for the excellentt care he had given in regard to my car's issue and concerns. Excellent service. Kudos!

They are willing to work with you to give you a good deal, which suits your requirement and expectations. Overall experience was excellent. John and Paul are awesome and very helpful, ask for them.

I have been taking my 2008 335i coupe, to BMW of Roseville, for servicing and repairs, since I purchased the car there 8 years ago.It has been worthwhile for me to drive 30 minutes to take it there, past other dealerships, because of the excellent personalized service and work on my car that I have received there.Shaun Ivers has been my Service Consultant all these years, and has delivered exemplary service consistently. I think BMW should clone him!

The best buying experience ever!!! Boris was patient with us and made sure he helped us through the entire process!!!

Eric was terrific and they were able to diagnose and solve an intermittent problem in addition to standing behind their previous work!

I pull into BMW and no one comes out to greet you or direct you. The young man that helped us was already overwhelmed at 9:30 s.m. so I waited 20 minutes for anyone to take in my car. Most of the service writers and the "geniuses" are in their young 20s and talk so fast you Can't understand them. They are always rushing you through. This is the first BMW I have owned and so far I preferred Nissan by far.

Patrick our service representive was great. He covered everything.

Patrick was very nice and attentive, there were no problems with my service everything went well. The only thing was that I was expecting a little nicer rental car - but I'm not complaining the one I got was alright. I am just a car person so :)

I've owned luxury cars for the past 6 years and I must say it's rather disappointing that BMW does not offer a car for the customer to drive when repairs take more than a day. In addition, no car wash! My car had been sitting on the lot outside and was covered with pollen and bird feces, upsetting as my car was clean when I dropped it off. I'm not expecting red carpet treatment however when you pay close to $80K for a vehicle I definitely expected more. In comparison Mercedes has offered this to their customers for years as I've been a prior customer with no questions asked and always returned my car to me freshly washed and vacuumed. On this visit I had to purchase a new tire and residual lubricant, (obviously to get the tire on the rim) was surrounding the wheel, really? We couldn't have dressed the tires and cleaned it after paying $500 to replace it? I must say I love my BMW but when you spend this much you also purchase an experience and a level of customer loyalty that should be expected at that price tag. Upon calling the dealership to check on the status of my vehicle I was immediately met with the reception desk stating how they were overbooked and all techs were too busy to speak with me. I explained that my vehicle was already in the shop and notably so the tech needed my verbal approval to conduct the work to replace the tire. Again she reiterated that they were overbooked and would likely not be able to complete the required work. I concluded this conversation letting her know my car had been in their possession for 4 days now, let's fix the tire so I can have a vehicle to drive!!! As many of us are, I'm a professional that travels quite a bit and have zero time for these kinds of things, much like the rest of the population. Hoping you find this helpful and make some necessary adjustments, after all BMW's are not cheap cars. Everyone has a choice, my lease is up in December make me choose you vs the competitor.

This was the most pleasant, smooth buying experience ever. No haggling or game playing...just in and out. Very pleasant.

It was very good. I have been going to Roseville BMW for the last four years. Chris has been my service advisor and has done an outstanding job.

Shaun Ivers and his staff of experts is a pleasure to deal with.

Top attention given to me and my car by the BMW rep at Roseville,ca dealership! Service done fast,always checked with me on details. Nice guy.

BUYER BEWARE!!!! Came in to fulfill a dream came out living a nightmare. Bought a CPO vehicle that was put in the shop 4 out of the five days my wife and I owned it. The service department, shop foreman, and BMW specialist couldn't figure out the problem. How does a dealership certify a vehicle then say that it has a problem with the electrical system and doesn't know how to fix it. Additionally be ready to be given the run around by the management as they do not know what's happening in their dealership and only provide lies and lip service. Never again will I suggest bmw, roseville bmw, or any individuals at this dealership.

The people over at BMW Roseville always find a way to take care of there customers!! Great expereince, found what I was looking for, and very friendly staff, Thank You BMW of Rosevill!!

First service for my X3 and no surprises :) Shuttle driver was very nice.

Great service department that actually does follow up!

i worked with eric and he was very fast and friendly this was my first time having service as i had not had my bmw long the shuttle was very nice and prompt. one thing though i wish they would have washed my car as at toyota they did it with out asking.[my last car ] over all nice service and friendly people.

Very good!!! Very helpful. Beautiful loaner car!! Thank you for the quick service!

Great customer service, amenities all while performing the service maintenance in less than 2 hours.

We had top notch personal service when leasing our 535i 2016 BMW. As always, the process was easy and we always feel the sales team has our best interest in mind. Could not have been a better experience--this is our 4th BMW from Roseville BMW.

My service representative, Emmanuel Cisneros, was very helpful.

Just had second service done. Great experience. Eric T was patient and helpful.

I recently purchased a 2013 BMW 328i at BMW of Roseville. Mark Holland is an amazing sales representative and very knowledgeable about the BMW products. Mark truly went above and beyond to ensure my complete satisfaction. The entire team made the process seamless, painless and delightful. Thanks to the entire BMW of Roseville team!

Had complete rear brake job done. Rate quoted on the phone and in person about 2 months back by another associate was $250 less. When I reported that to the current associate he dismissed it and went on to patronize by saying he'll see what he can do. At the time of payment, he said it was actually the rear brakes (instead of the front that the car's record indicated), which was cheaper than the front, so it worked out well for me in the end! Bmw had already sent an email with a coupon for brakes. He pointed out that he had been able to apply that as well! I brought up the issue of the original quote again even explaining that I had got quotes from 3 different places and since the dealership quote was close to the others, I decided to bring the car to them. He just shrugged and walked away. I have to admit, I have had a poor experience with the service reps every time I come to this place and sincerely hope they can improve as this is really the only bmw dealership in the area. Completely the opposite experience of MB and Lexus service staff

My car was taken in for service immediately on arrival. All service was completed as stated on time. All of my questions were answered. I am very pleased with the way my service was handled.

Front Passenger Airbag replacement went well in the estimated time. The waiting area was very nice with a Keurig coffee brewer, water bottles, and vending machines for sodas and snacks. Eric Triebull was very professional and seemed knowledgeable about my BMW's air bag recall. My only issue is the control panel for the stereo and air conditioner/heater controls is now loose along the bottom edge.

Regular service appointment. All requests met. Recommended dealer and service department.

Great experience working with Tony Alexan. Superior Customer Service over the phone as we negotiated the deal; followed up by an efficient and customer-focused at the dealership for finalizing the paperwork. I felt valued as a customer!

as always great service for my 335i, leo the manager and shaun the advisor gave me the best personalize service and all the information i needed to get my car serviced and fixed,very knowledgeable guys with great customer service,thank u

I took my BMW in for routine first service. After I came home I noticed a puddle of oil on my garage floor. The service rep was very responsive and sent a technician to my home. He cleaned up the mess and said some residual oil had drained on the skid plate. I later found more oil. I had to take the car back to the dealer, who found the oil filter o-ring was leaking. I was pleased with the customer service response to the problem, but should not have had to experience the servicing error in the first place.

I'm a first time used BMW buyer. Boris was very patient and accommodating in finding the right car for me. He found it, and I love it ! :) Overall it was a great experience. The only part that dragged, was the financing. I wish there was a faster system. I still would recommend them to my family and friends. I give you~ ?????

Peter Alexan at Roseville BMW was extremely professional, knowledgeable and patient during the 10 day process of helping us buy our new BMW X3. We could not be more pleased.

We went in and leased a BMW X5 from Paul Soto, absolutely loved him. Awesome customer service, he went above and beyond for us. Not only him but the whole staff, finance and floor manager. Will continue service for sure with them

I was sold on a Mercedes, but once I drove the car and talked to the rep, I had to buy a BMW. The Mercedes dealership treated me horribly and my whole experience at BMW was superb. 10/10 would buy again! I LOVE my car.

My most recent experience at Roseville BMW was great! Mark Holland was stellar. All of the Roseville BMW employees that helped me from the sales manager to the credit manager made my experience quick and easy. Thanks!

Mark and Cammie did an exceptional job with the whole sales process. Don from finance was also exceptional. The whole experience was exceptional throughout the whole buying process.

I purchased a certified pre-owned 2012 535. Within the first couple of days I noticed a significant vibration in the steering that was especially bad when braking from high speeds. I brought the car in and they replaced the front rotors stating that they were warped and aligned the car stating it was out of alignment. This experience alone tells me that the CPO inspection was done poorly in that something as simple as warped rotors and alignment were missed. After this service, the vibration was significantly reduced, but not completely gone. I returned the vehicle to service and was told that the front 2 wheels were bent. I was told that they check for bent wheels during their CPO inspection so I must have bent them. Since they do not repair wheels, they will only replace them (@ $600+ each), I took the car back and planned to take care of it myself. A few days later, I began getting a recurring annunciation from the vehicle stating "drive train malfunction." I made an appointment to have this looked at, but in the meantime, before the appointment, the front right tire essentially blew out while driving. I had the car towed to them and was told I must have had another impact and that's what caused the tire blowout. All of this has happened in the 4 months since I bought the car. I definitely will not be purchasing again from Roseville BMW.

Cammie, Maureen, Nasser and Don are FANTASTIC . This is my 2nd BMW from that core team and they continue to impress. Highly recommend

The car buying process is always painful... Trade in values are never what you think they are, there's no room to budge on a vehicles sale price.... Mark and Don at Roseville BMW helped make buying our 4th BMW in nine years less painful than normal. Everyone was very nice and helpful.

I recently purchased a BMW X5 from AutoNation's BMW of Roseville and had an awesome experience, while buying the care of my dreams at a great price! General Manager Tom Hood and Sales Representative John Moise were professional and a delight to work with. And, financing was seamless with Darren Macias. Overall, this was the best experience I have ever had in purchasing a vehicle! I highly recommend AutoNation and BMW of Roseville!

I recently purchased a BMW X5 from AutoNation's BMW of Roseville and had an awesome experience, while buying the care of my dreams at a great price! General Manager Tom Hood and Sales Representative John Moise were professional and a delight to work with. And, financing was seamless with Darren Macias. Overall, this was the best experience I have ever had in purchasing a vehicle! I highly recommend AutoNation and BMW of Roseville!

I recently purchased a BMW X5 from AutoNation's BMW of Roseville and had an awesome experience, while buying the care of my dreams at a great price! General Manager Tom Hood and Sales Representative John Moise were professional and a delight to work with. And, financing was seamless with Darren Macias. Overall, this was the best experience I have ever had in purchasing a vehicle! I highly recommend AutoNation and BMW of Roseville!

Cammie met me at the door. Vehicle was out front ready to go. Service visited to describe what I should expect. Product specialist walked me through every aspect of the technology. Got the deal I was looking for. Great experience.

My husband contacted over the phone Maureen and she was able to help us get a great deal on a new BMW X5. We told Maureen what we were looking for and she emailed us several options. She was never pushy and let us decide on our own time. When it came time to purchase she was even able to reduce the purchase price by a little more. Maureen and Roseville BMW made the daunting task of purchasing a new car seamless.

Arthur and David at BMW were not only incredibly helpful and knowledgeable but they were both empathetic to my current situation and helped make everything work out to get me into the car of my dreams. I would highly recommend them and the entire team at BMW of Roseville! Great experience.

Patrick my service advisor was extremely helpful in facilitating a speedy repair There is not much more to add but I am very happy with the service I received

Salesman was really great. No pressure and a outstanding knowledge of the vehicle

I had been to Audi, Lexus, Mercedes, Porshe, Tesla, and BMW. Customer service and sales were great at BMW. They helped me test drive the cars, and I found one I liked. They didn't discriminate against my husband and I for our young age like Lexus, and the X3 was the best for me out of all of the cars we were looking at. The salesperson that I was working with wasn't available at the time I was going to be there, so he made an appointment with another sales rep. I wasn't waiting, and I appreciated the attention. The negotiations were easy. I checked a couple of other BMW dealerships and this dealership easily had the best out the door price of all other BMW dealerships including overall cost and APR financing. Mark helped me get everything ready, and it took very little time to get the paperwork done. I dinged it a star because I bought in December 2015 a new 2016 X3 that needed to be built. They assured me it would be ready about the end of the year, maybe the first week of January. It wasn't ready until the 3rd week of January. I was upset that the vehicle was late because I needed it for work by week 2 of January, but Mark did stay in contact with me to let me know where the vehicle was at. They gave me a gift when I picked up my car which was nice. I love my X3.

Just leased a new M3 and the experience with Aaron, John, and Tom were extremely user friendly. Started out with a walk on the lot, no pressure sales, just me and the M of my dreams. Started the conversation with Aaron which was very informative. Aaron began guiding me along the process as I bombarded him with questions, he patiently explained what BMW of Roseville could do to get me in the car of my dreams. Went home that afternoon with some encouraging information, next thing I knew, I received an email from Tom asking if I was satisfied with my experience, so I decided to lay my plans out to him. Price per month, cash down and trade in, everything I was hoping to provide to take that car home. Before long the email got serious as I intended, and long story short, there was a deal in writing that was going to work for me to own an M3. John was the closer, he took care of myself and my girlfriend through the process to handing me the key and every single one of the guys was not only professional, but they truly went the extra distance knowing that this was a dream come true! In all accounts throughout the entire process management, sales, finance, and the genius made my purchasing experience smooth and pain free. I highly recommend shopping at BMW of Roseville for your next "ultimate driving machine"!

This is a great dealership, very professional, courteous, helpful and knowledgeable. This is the second BMW we have purchased from this dealership. We have always been treated very well at this dealership.

This appears to be a low-integrity dealership that is also not concerned about customer satisfaction. I'm unfortunately a customer of theirs and that is certainly my experience. I bought a CPO 535i from them last month and my sales representative was Wayne Donahue. I would suggest avoiding both this dealership and Wayne. During the pre-purchase test drive, I noticed that several of the control buttons, such as the ones for the parking brake, iDrive and window controllers, were scratched/de-laminating. Wayne assured me that these items would be replaced under the new car warranty that this car still has. He also took me back to the service department, where the service manager said the same thing. Since this dealership is 2+ hours from my home, we all agreed that I would get this work done at a local dealership's service center. Satisfied with this knowledge, I went ahead with the purchase. About two weeks later, I went to a local BMW service center and they said that these damaged buttons would NOT be covered under warranty. I explained the story, so they put a quote together and communicated it to Wayne, with the expectation that he'd make it right. That's when the low-integrity and poor customer service orientation of Wayne (and apparently this dealership) came to the forefront. Wayne became difficult to reach and unhelpful. He said he would work something out and call me back and didn't. He has now entirely stopped replying to my voicemails and texts. I even offered to discuss a compromise, where they would only pay for one button's replacement (just 10% of the total quote) to make me happy, but he hasn't responded. That's why I find it necessary to post this. Anybody can be nice when they're selling. It takes integrity and genuine concern for customers to be nice when there's an issue. This dealership has demonstrated what they're about.

This appears to be a low-integrity dealership that is also not concerned about customer satisfaction. I'm unfortunately a customer of theirs and that is certainly my experience. I bought a CPO 535i from them last month and my sales representative was Wayne Donahue. I would suggest avoiding both this dealership and Wayne. During the pre-purchase test drive, I noticed that several of the control buttons, such as the ones for the parking brake, iDrive and window controllers, were scratched/de-laminating. Wayne assured me that these items would be replaced under the new car warranty that this car still has. He also took me back to the service department, where the service manager said the same thing. Since this dealership is 2+ hours from my home, we all agreed that I would get this work done at a local dealership's service center. Satisfied with this knowledge, I went ahead with the purchase. About two weeks later, I went to a local BMW service center and they said that these damaged buttons would NOT be covered under warranty. I explained the story, so they put a quote together and communicated it to Wayne, with the expectation that he'd make it right. That's when the low-integrity and poor customer service orientation of Wayne (and apparently this dealership) came to the forefront. Wayne became difficult to reach and unhelpful. He said he would work something out and call me back and didn't. He has now entirely stopped replying to my voicemails and texts. I even offered to discuss a compromise, where they would only pay for one button's replacement (just 10% of the total quote) to make me happy, but he hasn't responded. That's why I find it necessary to post this. Anybody can be nice when they're selling. It takes integrity and genuine concern for customers to be nice when there's an issue. This dealership has demonstrated what they're about.

I purchased a CPO 2012 BWM 328i from the dealership and worked with Tony Alexan. He was very kind and accommodating, forgoing personal plans to see our purchase through. He was very forthright in explaining the details of the deal and did his best to meet our price points (which he did). Great experience all around!

My wife and I purchased our first BMW from Scott Vanderbeek in June 1981 before the Roseville Auto mall existed. Our most recent experience was on January 5th 2016. We were looking for a specific model and color. with no luck we expanded our search and found a car that my wife fell in love with at Niello BMW Sacramento. After what we thought was a done deal and arranging a mutual agreed upon date to evaluate our trade in finalize the details of financing, the application was approved at 1% higher financing and the trade offer was $1,500 under market value, and we were told that the end of the year holiday offers were no longer available. I went to Roseville BMW and met a very professional and courteous staff Maureen Rielli, John Moise, Tom Hood worked to search the western states to find the perfect car for us, they knew the inventory and used the resources of autonation to search their 70,000 car national inventory of over 300 dealership. We were happy with their no hassle approach and are the proud owners of a new 2016 535i Xdrive If you want an honest, professional experience go see Maureen Rielli Internet Sales Manager at Roseville BMW riellim@autonation.com 916-420-7114 Roseville BMW 500 Automall Drive Roseville, CA 95661 roseville.bmwofroseville?

I walked in with a car model and purchase price in mind and, working with Peter, I left a very happy customer. Professional all the way. Great follow-up also. Thanks to Peter and his manager for making this a very fair transaction.

My wife and I were in the market for a used BMW 328i convertible. We located one on the BMW of Roseville lot which we liked. We were met by the salesman "John Moise". We were very impressed by his knowledge and obvious experience with the BMW line. I have purchased many cars in the past decade and truly believe John was by far the best salesman I have had the pleasure to deal with. I would certainly seek him out for our next purchase if it happens to be another BMW. Its been two weeks since the purchase and absolutely love the car. I can see why buys are hooked on the BMW machine. If you are in the market for such a car I would strongly recommend dealing with John. BMW of Roseville should feel lucky to have him representing their business.

Nicest experience buying a car in 50 years We bought two from Tony

Trying to schedule an appt to have my car service and failed. I called 4 times and was looped into a series of automated msgs. When I pushed the appropriate number (#1) for service it would ring with no answer and then looped back into the automated msgs. Here I am trying to give them money to service my call and they can't get their phone system right. Makes me wonder about the quality of service my car would get if I ever got it scheduled.....

Bought a CPO 535i. Good experience at this dealership.

I need a used car at a good price do to the fact the I was working with a budget. Mark Holland made that happen!! Thank you!!

Reading the posts below, I am finding out there is a waiting list for the Takata air bags recall. Can someone at BMW of Roseville tell me what number I am on the waiting list. Thanks!

The sales team made this vehicle purchase actually enjoyable. We never felt pressured or uncomfortable. Our sales rep.thoroughly went over details of the vehicle. We would highly recommend this dealership.

This is the first purchase from Roseville BMW and I couldn't be happier! Applying online, test driving the vehicle I was interested in, and driving home in it was the most efficient I have ever experienced in the car buying process.

First time I bring my car here. I had an appointment for service. Got 3 calls asking if I will be on time and reminding me of my appointment. I'm on time and the receptionist says I need to wait because there are2 more people ahead of me on the line!!! And it will take some time.

I?ve dreamt of driving a BMW since my early child hood. My Sales Women made my dreams materialize. It was an awesome experience from start to finish. A Big ?Thank you!? to Maureen Rielli at Roseville BMW, located in California.

Went to this dealer after our research online and the price listed on their website. The representative was good , explained a lot about the cars options we were looking for and made us feel comfortable. We were initially looking for certified cars and he explained to us about leasing 2015 options .He said they were offering very good deals on their 2015 models , we got more inclined towards them . He also told the price is what is on their(dealer website) website. We narrowed down one of the cars which was on sale ( on their website ) , Went for a test drive, we liked the car and sat down to talk numbers. The rep goes to his manager and comes with a hiked up price by $4000 to what is on their website and tells us it's a mistake on their website. Reason they gave: $8000 discount is for 328i and not for 320i it's a mistake by the system that it took $8000 off of all 3 series. If it's a mistake then it should be $8000 off for both the models. But not $8000 off for 328i and $7570 off for 320i. It's clearly not a mistake. And they don't agree to this and literally sent us out of the dealership saying we will let you know if we have anything in your price range. First thing I do after coming out is, I went online and requested the quote for the same vehicle online with the same dealership and they send me a quote for the price listed on the website.Are they playing with the customers ? I was so annoyed to have wasted my entire day at this dealership. This not how they treat a customer,I could not believe it more than experience it . Was very disappointed with BMW.

Went to this dealer after our research online and the price listed on their website. The representative was good , explained a lot about the cars options we were looking for and made us feel comfortable. We were initially looking for certified cars and he explained to us about leasing 2015 options .He said they were offering very good deals on their 2015 models , we got more inclined towards them . He also told the price is what is on their(dealer website) website. We narrowed down one of the cars which was on sale ( on their website ) , Went for a test drive, we liked the car and sat down to talk numbers. The rep goes to his manager and comes with a hiked up price by $4000 to what is on their website and tells us it's a mistake on their website. Reason they gave: $8000 discount is for 328i and not for 320i it's a mistake by the system that it took $8000 off of all 3 series. If it's a mistake then it should be $8000 off for both the models. But not $8000 off for 328i and $7570 off for 320i. It's clearly not a mistake. And they don't agree to this and literally sent us out of the dealership saying we will let you know if we have anything in your price range. First thing I do after coming out is, I went online and requested the quote for the same vehicle online with the same dealership and they send me a quote for the price listed on the website.Are they playing with the customers ? I was so annoyed to have wasted my entire day at this dealership. This not how they treat a customer,I could not believe it more than experience it . Was very disappointed with BMW. #BMW #BMWStories

Just picked up my BMW from them. They have great deals and incredible service

My Fiance and I were in the market for a new(er) luxury vehicle. When we stopped by this dealership the gentleman asked us if we were buying new or used. We stated we were looking at both used and new. The worker then turned around, pulled out phone, and walked away. We are young professionals, so I am not sure if because of our appearance being so young is why we were stereotyped, but it was a very negative experience. Less than a week later bought a new LExus GS350 F Sport, this purchase was positive in every-way. We are happy we didn't give this BMW dealership our business.

They had the SUV I've been looking for, in great condition and at an unbeatable price! The buying process was pretty smooth and I felt I received a "sweet deal".

Our experience at the Rosevillle automall was great. Tony Alexan in particular made our shopping experince wonderful, he was very personable as well as proffesional and helped us find what we were looking for, Thank you

Emmanuel cisneros has a very good personality and very professional

I would highly recommend Maureen to anyone shopping for a car. Before I went to the dealership, Maureen and I exchanged several emails and telephone calls. She never used high pressure tactics, she is totally knowledgeable about the vehicles, and actually helped get the best deal possible. After the purchase of my 2016 X1, Maureen has followed up with me to see if I have any questions regarding my new car and how I like it.

I enjoyed the entire process; from my first visit, about two months prior to the purchase, to the drive home from the dealer. It is strange to give five stars in all areas, but anything less would not be accurate.

We've bought alot of vehicles and this was by far the best experience we've had. Thank you so much for the great experience.

What a great experience, buying my first BMW, at BMW of Roseville – AutoNation. I was welcomed promptly by Jim Wheeler, who stayed with me during the entire process. Jim took the time to understand how I would use my new car, and what level of luxury and performance I desired. Years or experience enabled Jim to focus in on a selection of cars that fit my needs. It was not long before I was test driving the car of my dreams, finalizing the paperwork, and ready to drive off. Before leaving the showroom, Jim made sure I spent time with his Product Specialist, Mitchell Weitzman. Mitchell’s understanding of the features that make BMW the ‘Ultimate Driving Machine’ was outstanding. By the time we finished, I had the confidence to take complete command of my new BMW and head back to Sacramento.

What a great experience, buying my first BMW, at BMW of Roseville ? AutoNation. I was welcomed promptly by Jim Wheeler, who stayed with me during the entire process. Jim took the time to understand how I would use my new car, and what level of luxury and performance I desired. Years or experience enabled Jim to focus in on a selection of cars that fit my needs. It was not long before I was test driving the car of my dreams, finalizing the paperwork, and ready to drive off. Before leaving the showroom, Jim made sure I spent time with his Product Specialist, Mitchell Weitzman. Mitchell?s understanding of the features that make BMW the ?Ultimate Driving Machine? was outstanding. By the time we finished, I had the confidence to take complete command of my new BMW and head back to Sacramento.

Salesman was very helpful. Customer service was excellent

I thought the whole process was great up until it was time to finalize the finances. Too many choices on the warranties and after further investigation, I could of purchased some of the warranties from an outside source for less money. I don't think the finance person was listening to my initial wishes of how I wanted to purchase the warranties. The sales staff of Mark and Paul were great. I appreciate the fact that they were not pushy and were helpful in getting us the exact vehicle that we wanted.

The treatment I received was so refreshing and polar opposite from the neighboring dealership. What was more surprising was the treatment from finance. Absolutely great. No stress pressure for additional services that would increase the payment we had already come to terms with. Lastly, the follow up customer care after you drive off makes you feel like they really did care about your business.

Good service, very helpful with the choices of car. Would have liked more info on all the cars available in the series even if not available at the dealer; explanations on pros and cons of the cars; questions to tailor the best car to the individual's need.

On my 4th BMW & every time I go back it's the same great customer service! From the sales agents to management to the service department

Damon has been consistently a great service advisor! Thanks for the excellent customer service!

Beautiful dealership. Went there to look at the new BMW i3. Got a great test drive in one, but wanted to take advantage of BMW's extended test drive (2-3 days). Roseville BMW said they don't do that so I went over to another BMW dealer in Sacramento who did. Needless to say, the extended test drive sold the car. When I returned from the extended test drive, I bought a BMW i3 from the other dealer. Why Roseville BMW doesn't allow for something that is promoted by BMW I don't know, but in this case, it loss them an easy sale.

No hassle! Mark Holland was great -- got quickly to a very fair deal. The geniuses really knew their stuff and were very patient.

We recently purchased a used BMW X5 from BMW of Roseville, and the total sales experience was completely professional and very pleasant. We outlined our car criteria and our sales manager, Mark Holland, never once tried to sell us a car that did not meet our needs. This professionalism was mirrored by Tyrone Richardson our technical advisor and Nasser Subeh, the financial manager. This is not my first BMW purchase; however, it was my best experience. I will purchase again at BMW of Roseville.

We live out of the county and were able to negotiate our purchase through email and phone calls. Maureen was expedient and meet our needs. Customer service was great and we would come again to purchase here.

We were treated great. Will recommend family and friends. Facility clean and promises kept.

Don't ever expect a call back to resolve a problem. Their phone system also likes to route you in circles and then hang up on you. I've been trying to get my warranty paperwork for almost a year and all I have received are unfulfilled promises.

Dealing with Tom, Aaron, and Nasser to purchase our car was an easy and wonderful experience! We didn't go into the dealership with plans of purchasing a new vehicle that same evening, but they worked with us and made us an offer we couldn't refuse. Great team, and we love our car!

My wife and I recommend asking for John Moise when buying a car from Roseville BMW. He applies no pressure and just gives you the facts which was a great deal on a new BMW . His personality helps you relax and actually enjoy the car buying experience. Thanks again John!

Awesome customer service and great people. When we buy our next BMW we will go back to Roseville BMW.

Emmanuel was very kind and discuss the issues I was having with the tire pressure on the rear right side. He also, explained that I needed to replace the back tires and an a ailment was needed.I was giving a courtesy car during the time my vehicle was being repaired. Very pleasant and nice. Thanks

I recently purchased a 2011 Acura from Roseville . The salesmen Aaron Shadowens was very helpful, answered all my questions and was not pushy about the sale. During the process of the sale the sales manager Rob Laird chimed in, he was pushing the deal by telling me they spent $1700 on servicing and detailing the car. When I got home I noticed the oil life was at 50% so I checked the oil and found the motor and trans fluid were dirty and engine was filthy. I also inquired about a second key fob as the one that came with the car was very worn and the key is loose. I called in and talked to Aaron who told me he would straighten this out and talk to the manager Rob. It took over two weeks for Rob to respond and he basically said he was not going to get me a key fob or own up to the service. What kind of place puts a clown like this in charge? I would never purchase anything at this dealer again and I will be glade to pass it on. I finally tracked down Rod Laird today, after he has been dodging me for over a month now. He was unhappy that I had finally caught him on the phone then told me he would handle everything but I had to take down my review first. Being that I had already been scammed then dodged by this guy I told him I would only remove it after he owned up to what he told me when I bought the car. He set a date to come in and that was that. 10 min later he called me back with a completely different attitude. He was talking to me like a complete thug, telling me I was a hater and he didn't care what I thought, he was fixing nothing, ext. I called back to talk to Tom Klein ( his manager ) and he d coded he would take my call instead. This place is a joke and a rip off.

Just before being handed the bill I had pulled up their website on my phone to check closing time (it was getting late), and I saw several significant discounts on the Roseville BMS website. My service representative was not aware of them and had to recalculate the bill, but it saved me $200-300. Disappointed I had to bring it to his attention. Otherwise I was very happy with my entire servcie and experience.

I just got financed for a 2009 c class benz when no one wanted to work with me or just ignore me when I say things to them these guys at bmw of Roseville got me into the car I wanted and didn't try to get me in something else that I didn't want and I have really bad credit like low 400 with a recent repo on there love this shop and will definitely be going there again

Working with Tony Alexan and team at Roseville BMW, was hands down the most professional and customer service-oriented experience. I felt confident in Tony's knowledge, and knew that I was going to leave in a safe, beautiful, fairly priced car. Thank you to the team at Roseville BMW who made this a smooth and manageable purchase.

People at BMW of Roseville are very honest , they are really trying to help me get the cars of my dreams and in my budget, they have really great deals on all BMW models too

I bought my 1st brand new BMW @ BMW of Roseville. The group there made the whole experience great. I had such a fun time and loved the test drives with Boris!!! I absolutely love my new car!!

I had a wonderful time here. Everyone was friendly and accomodating and made the whole buying process extremely smooth.

I was approached by a sales person asking if there was a certain vehicle I was looking for. I said yeah. So we got in the vehicle. Before I test drove the car I explained my current situation. He honestly said they wont approve me for this car. But they will approve me with a car 75k miles or under. I said well I have more options to choose from then. I narrowed my options between 2 cars. G37 or the TSX. Same price. I decided to go with the Acura TSX. Better on gas. They didnt want me to leave that dealership without that car. Also they were able to work with me on the down payment. Very friendly and helpful staff.

great job of service. Great experience and price on the oil change more reasonable that the independents and I didn't have to bring my own filter.

I was looking all over the internet for a certain used truck and found it at Roseville BMW. Great sales team of Tony and Brent. Tony did everything needed in order for the purchase to happen.Very professional and down to earth. Saved a bit of money by buying from Roseville BMW. The service was outstanding and everything went smooth even though I was buying from Utah. All and all a 10 experience.

Peter was very helpful and attentive, as were all the people we interacted with. Loved having the Genius help us figure out everything we were unfamiliar with and also available by phone when we had problems later.

Extremely impressed with the personnel, service and maintenance.

I usually purchase vehicles using a family member who brokers the deal for me to get around spending a whole day at a showroom when I know what I want and am willing to pay. The folks at Roseville BMW were so helpful and professional that they saved me the hassle of needing a broker and got me in an out in less than an hour on a new 535i lease. I would highly recommend Roseville BMW to anyone looking to get into a new or used BMW.

Shannon was great. Took his time and made the experience for my first BMW phrnomenal.

Wayne was awesome to deal with. He made the process comfortable and fun and I could trust him. I would definitely go back if I need another car!

I am so happy I bought my BMW here. They have a wonderful costumer service. John Moise is the best guy. He was so friendly and helpful in finding the best car for me. He is so patient and very accomudating. Awesome service. Thank you John.

I am so happy I bought my BMW in there. They have a wonderful costumer service. John Moise is the best guy. He was so friendly and helpful in finding the best car for me. He is so patient and very accomudating. Awesome service..

Borislav was extremely helpful and did everything he could to make sure I was satisfied. If I know of anyone looking for a BMW, I will recommend Borislav. Keep up the good work and talk to you soon!

I bought a few months ago a new BMW from Rosseville.A much better experience than Bill Pearce BMW from Reno, and a better deal for me! Also,they discounted me a lot of parts for winter and car maintenance. Bill Pearce did not even mention the existence of the discounts! Their financial guy is kind of nasty though ,he is charging big amounts on GAP insurance. I called many times in order to recover the money because I refinanced with another bank, but he never called back. I never get back the refund from that company: $800! You do not want to buy that insurance from them! Even so they are far better than Bill Pearce BMW from Reno,NV! I would try in the future a deal with Niello from Sacramento. I would like to see the differences.

I recently bought a 328i and I was very happy with everyone at the facility from the sales guy to the service department. Everyone was great. I will by another car from them for my daughter as soon as she turns 16.

My decision to buy my BMW at the end-of-lease date was supported with clear explanations and a very good financing proposal. When I went in to complete the sale the process went smoothly through the paperwork and took less than two hours

Eric our service adviser was excellent. The check in process was fast and he was able to do what he promised.

Excellent customer service and repair work and facilities

Maureen Rielli is a wonderful sales person 30 + Ys with BMW Leased a i3 love the new electric experience Went to service for a navigation repair and they showed me how I messed things up by playing with the settings without reading the Manual or attending their introduction presentation!!!?

I started out at Niello Acura ready to buy the RDX but after an awful experience we went to BMW . The people were attentive, professional and caring. Will be a BMW owner from now on. Thank you BMW and everyone that helped us.

John Moise was a pleasure to work with! His no pressure, knowledgeable approach was a welcome experience. We would recommend the Roseville Auto Mall and John to anyone looking for a vehicle. Thank you.

I purchased a used BMW via an internet sales contact. After speaking with the sales contact on the phone, I was just as interested in meeting Maureen as I was in seeing the car. I drove from the Los Angeles area and was happy to find the car was ready for my test drive. Maureen was great, and after getting a price for my trade in and working out a deal, things were handled quickly and expertly by the finance guy, Brent. I was not pressured at any time and really felt comfortable with the people working with me. The transaction was professional and managed in a timely manner. The car met all the criteria as outlined in the internet advertisement and was clean and fueled prior to my departure. The dealership was clean and well maintained and there was easy access parking to the showroom. I have never had a more pleasant buying experience.

I just bought my 2nd 3 series BMW 8 years from Mark Holland at Roseville BMW and what an easy, no pressure experience it was. I will continue to purchase/service my current and future BMW's through this dealership and highly recommend Mark to help you through the sales process!

I was searching for a used 2012 BMW 640i and found one at Roseville, CA. I worked with a sale manager named Maureen Rielli and found her to be very professional. At first there was some issue with the car detailing, but Maureen was able to help me resolve the issue to my satisfaction. Overall my car buying experience at Roseville BMW was a pleasant one. I recommend highly for anyone who is interested in buying a BMW at Roseville due to great service and reasonable price.

I thoroughly enjoyed buying my 435i Gran Coupe at Roseville BMW. The sales team was professional, knowledgeable, and patient. The staff was quick to follow up with me making sure I knew how to operate all of the new features in my vehicle. Based on my experience with Roseville BMW, I would highly recommend it to anyone.

Just purchased our 535M Sport and I'm in love!! The proceeds was amazing. We never felt pressured and our salesman Brent Jeske was pleasant, professional, and knowledgeable.

John gave me a fantastic deal the car fits exactly what I was looking for and the services that came with the car will save thousands in maintenance costs

UPDATE: I received tags and registration finally and can drive the car. But, guess what! their DMV clerk handling the DMV stuff managed to misspell my name even though all the sales papers were correct, so I now pay for a car that is not even on my name. I cannot get them fix it either as it is impossible to get a hold on anybody at the dealer, they simply ignore and don't return calls or follow up... this is like a bad joke that never ends... ORIGINAL REVIEW: BMW should simply cancel their dealership agreement. I bought a CPO 535 GT from them in February. The buying experience was far from enjoyable but they had the car I wanted so I drove there from Bay area and tolerated their rude sales manager trying to give me lessons on living in America. That was clearly a mistake, as I should have left without buying the car as soon as I realized the disrespect to customers and non-profesionalizm I endured. Now I am dealing with the consequences: After 3 months, I still haven't received my registration and driving with expired tags (already got a warning from an officer for expired tags) because they never correctly filed the paperwork with DMV. Only after 3 months and numerous phone calls to them, they realized they should have smogged the car before selling... After 2 weeks since the smog that I had to go to the dealer for, still no registration and I suspect they still haven't even started the paperwork for the title transfer. The next thing I expect is my bank calling me to say that they are canceling the loan because they haven't received the title. I bought the car in a rush thinking that it is a CPO with only 30K miles, so it should be fine (I bought many CPO bmw before without any problems). The car was missing few plastic covers here and there and was making a loud rattling noise on driver door lock when I was driving home. I said OK, it is inconvenient, but I will fix them with the CPO warranty, although I ended up paying for the missing covers out of pocket as they were not covered by CPO warranty. However, the biggest surprise during the visit for the warranty fix was to find out that the car was due for a major maintenance (~$1.5K) service that BMW Roseville didn't perform before selling it as CPO. All this combined only tells me that they actually did not check or do anything on the car before certifying it and there are probably other problems waiting for me in the future. Stay away if you can, there are other more professional and trustworthy bmw dealers around.

UPDATE: Thanks to the sales manager called David that initially helped, I received tags and registration finally and can drive the car. But, guess what! their DMV clerk handling the DMV stuff managed to misspell my name in her computer even though all the sales papers were correct, so I now pay for a car that is not even on my name. I cannot get them fix it either as it is impossible to get a hold on anybody at the dealer, they simply ignore and don't return calls... this is like a bad joke that will never end... ORIGINAL REVIEW: BMW should simply cancel their dealership agreement. I bought a CPO 535 GT from them in February. The buying experience was far from enjoyable but they had the car I wanted so I drove there from Bay area and tolerated their rude sales manager trying to give me lessons on living in America (I am a corp executive that lived in the U.S. for ages....). That was clearly a mistake, as I should have left without buying the car as soon as I realized the disrespect to customers and non-profesionalizm that I endured. Now I am dealing with the consequences: After 3 months, I still haven't received my registration and driving with expired tags (already got a warning from an officer for expired tags) because they never correctly filed the paperwork with DMV. Only after 3 months and numerous phone calls to them, they realized they should have smogged the car before selling... After 2 weeks since the smog that I had to go to the dealer for, still no registration and I suspect they still haven't even started the paperwork for the title transfer. The next thing I expect is my bank calling me to say that they are canceling the loan because they haven't received the title. I bought the car in a rush thinking that it is a CPO with only 30K miles, so it should be fine (I bought many CPO bmw before without any problems). The car was missing few plastic covers here and there and was making a loud rattling noise on driver door lock when I was driving home. I said OK, it is inconvenient, but I will fix them with the CPO warranty, although I ended up paying for the missing covers out of pocket as they were not covered by CPO warranty. However, the biggest surprise during the visit for the warranty fix was to find out that the car was due for a major maintenance (~$1.5K) service that BMW Roseville didn't perform before selling it as CPO. All this combined only tells me that they actually did not check or do anything on the car before certifying it and there are probably other problems waiting for me in the future. Stay away if you can, there are other more professional and trustworthy bmw dealers around.

Great experience. Knowledgeable and friendly staff. I would highly recommend this dealership to friends and family.

UPDATE: Thanks to the sales manager called David, I finally received tags and registration today to be able to drive the car again. But, guess what! their DMV clerk handling the DMV stuff managed to misspell my name even though all the sales papers were correct, so I now pay for a car that is not even on my name. I cannot get them fixIt is impossible to get a hold on anybody at the dealer, they simply ignore and don't return calls... this is like a bad joke that will never end... ORIGINAL REVIEW: BMW should simply cancel their dealership agreement. I bought a CPO 535 GT from them in February. The buying experience was far from enjoyable but they had the car I wanted so I drove there from Bay area and tolerated their rude sales manager trying to give me lessons on living in America (I am a corp executive that lived in the U.S. for ages....). That was clearly a mistake, as I should have left without buying the car as soon as I realized the disrespect to customers and non-profesionalizm that I endured. Now I am dealing with the consequences: After 3 months, I still haven't received my registration and driving with expired tags (already got a warning from an officer for expired tags) because they never correctly filed the paperwork with DMV. Only after 3 months and numerous phone calls to them, they realized they should have smogged the car before selling... After 2 weeks since the smog that I had to go to the dealer for, still no registration and I suspect they still haven't even started the paperwork for the title transfer. The next thing I expect is my bank calling me to say that they are canceling the loan because they haven't received the title. I bought the car in a rush thinking that it is a CPO with only 30K miles, so it should be fine (I bought many CPO bmw before without any problems). The car was missing few plastic covers here and there and was making a loud rattling noise on driver door lock when I was driving home. I said OK, it is inconvenient, but I will fix them with the CPO warranty, although I ended up paying for the missing covers out of pocket as they were not covered by CPO warranty. However, the biggest surprise during the visit for the warranty fix was to find out that the car was due for a major maintenance (~$1.5K) service that BMW Roseville didn't perform before selling it as CPO. All this combined only tells me that they actually did not check or do anything on the car before certifying it and there are probably other problems waiting for me in the future. Stay away if you can, there are other more professional and trustworthy bmw dealers around.

Here for a scheduled maintenance. Manny is awesome! From checking in to picking up car, Manny kept us on the loop. He also provided us with newer and nicer loaner vehicle! :)

We keep coming back to BMW of Roseville. The customer service is always excellent. This time ii was even better than excellent. Our sales person, John Moise, was knowledgeable, friendly, and efficient. No pressure to buy, but once we decided to do so, the exact car was was found in a couple of days. The technology instruction given to us before we drove off the lot was not rushed and we had ample time to ask questions. I am looking forward to the free class in 30 days to answer any questions we have about the car.

I was in the market for a BMW 535i xdrive and found exactly what I was looking for at Roseville BMW. Maureen helped me through the entire process and made me feel very comfortable and well taken care of. I am more than satisfied with my purchase.

Recently leased a new X6. Wonderful buying experience. Treated like one of the family.

Great service. Switched from Niello a few years ago after some service issues. Alan is incredible and has gone above and beyond for my service needs. Recommend bringing your BMW here for any service needs.

I dealt with Brent and John. They were both pleasant and patient with me in explaining the workings of the car.

As we all know, going to most New Car Dealers to check out vehicles is an ordeal. Not at Roseville BMW. When we arrived on the lot, we did not get "pounced on" by the sales staff, which allowed me to look around awhile and check things out. Once I did have questions, the sales staff was right there. For a car buying experience, and I have had a few of them, this was the easiest and most enjoyable one that we have had. They were very friendly, helpful an great to work with.

I like Me. Ivers, he is honest& accommodating always. I will always recommendating him to other people.

Peter Alexan and finance Naser were amazing. I couldn't have asked for a more perfect transaction. They both went above and beyond to give us the best deal possible and made sure we were happy as we drove off. If anyone wants to buy a car, definitely go visit them you won't be disappointed!!

The salesman were great and straight to the point. I have been to a few dealerships in the area and these guys have been, by far, the best!

Tony and the rest of the staff are incredibly professional and personable. They made our purchase of a VW CC such an enjoyable process. My wife and I had a great time. Thanks guys!

The staff was friendly and knowledgeable a very relaxing experience. I love my new 328D perfect fit for my family

Mark Holland is one of the best that we have had the pleasure of dealing with and we shopped around to a lot of dealers before deciding to buy. also Tony K is awesome as well he treats you like family and they are really interested in making you happy not just making a sell.

I was looking for a used 5 series BMW, the staff is amazing very friendly and helpful. I will recommend BMW of Roseville to anyone. They have a customer for life.

The entire experience from the time we walked on the lot was FANTASTIC!!!

The BMW i3 REX is not a "normal" car. Loaded with new tech, new options and therefore I had lots of questions. Brent (my customer rep) was very knowledgeable and most importantly he know when to say, "I don't know" and go get an answer from one of the BMW Genius'. Yes, BMW has Genius' on staff and they are true auto/electronic/internet geeks (in a good way). A great team that made the experience pleasurable. What more could you want? Now, if they only had baristas.

Our experience at BMW of Roseville was the best! Our salesman, Peter was very knowledgeable and a joy to do business with.

Had a 3 year lease, wound up in the shop 4 times, 3 times for the same "starter" issue. FYI in fine print they make you pay a 350$ return fee for your leased car which our financial advisor said would be "waived" if we continued leasing. Umm, yeah so you can take more of our money? No thank you.

If i could give them 0's I would. My husband and I have been leasing a BRAND NEW car with BMW for the last 3 years, in that time he has had to take it into service 4 times with specific issues. The service advisers were great, but the financial adviser and the overall experience was horrible. The starter on this brand new car went out 3 times! all within a month! So each time we had to wait for a tow, sign the paper work, and each time we had to drive up and pick up the damn car which is a 30 min drive each way from where we live. Even after all the difficulties they STILL have the nerve to tell us we need to replace the back two tires and pay a 350$ "return" fee for a leased car that has 22,000 miles on it (8,000 under the allotted probably due to the fact it was in the shop half the time!) I can not wait to give it back and NEVER do business with BMW EVER again.

Shannon, Dave and Brent made this purchase a breeze. Shannon's follow thru is exceptional, knowledge of the car and help with questions and patience are great. David made sure everything went smoothly, and Brent was low pressure on the paper work. I been driving beamers for +25 years, the X3 is an awesome car, love driving it!

After much review and talking to owner's of BMW's, We made our first purchase from BMW Roseville because they were there after the sale. The support is outstanding and always there when needed.

Wanna say everything was great Love nd enjoying my car Special wanna say Thx to Tony Alexan for a great service He was Awsome

My Service Rep, Mr. Cubberley, was outstanding. After purchasing our car at a competitive dealership, he welcomed us with open arms and worked tirelessly to solve our service questions and problems. It was by far one of the best service experiences we've ever had. Thanks Christopher!

Last Sunday I purchased my 4th BMW from Roseville BMW. Mark and David have been a pleasure to work with over the years.

The folks at BMW of Roseville went above and beyond to find me the vehicle that suited me perfectly. Leland and Tony were fantastic to work with...friendly and professional. OUTSTANDING!!!

Shannon was awesome....made an experience I wasn't looking forward to enjoyable.

John Moise was very pleasant to work with, he made our experience wonderful. We would recommend him to everyone. He is very professional and kind and we loved working with him, he made our experience unforgettable. Thank you again BMW of Roseville and especially to John Moise Sincerely Antonia's and Mary Maragakis

BMW of Roseville needs a new phone system, either that or no one works there !!!!!!!

The process of purchasing my vehicle was amazing! From sales to financing, I never felt pressured and everyone was a delight to work with. They were all very helpful and knowledgable. Made it very easy to decide on the right vehicle that fit my needs and lifestyle.

I really appreciated the great customer service I received at Roseville BMW when I brought in my X1. Michele Coston made sure everything was looked after in a timely, friendly, and professional manner

I just purchased an X6, and am loving it. Comfort and luxury.