Recent Reviews from BMW of Roseville

We visited the BMW dealership after they arranged to have a 2017 BMW I3 with less than 14,000 miles transported 85 miles from another dealer. We made it clear that there should not be any expectation that we would purchase the vehicle and Gina, the salesperson, assured us it would be okay. What we didn't know then is that Gina would drive an Audi to deliver to the other dealer to then drive back in the I3. By late afternoon the next day, we arrived at the dealership, asked for Gina, took a test drive, and after speaking to a BMW "Genius" that had the technical background with the I3, committed to the purchase after assurances that a full detailing would be completed. This was necessary because the car did not seem prepped for sale. That could have been a matter of the effect of the 85 mile drive, but we were concerned by the seeming lack of care for the car. The other assurance we sought, this time in writing, is that the chips, gashes and scratches on the car would be addressed by the dealer at their cost. The request was honored in the final purchase documents. We liked the purchase experience. It was not a high pressure sales job. The attitude was one of confidence by the dealer's staff that they had a superior product at a fair price. Gina was pleasant, professional, respectful and responsive. Andrew was as much an enthusiast as he was a technical resource. The I3 is a vehicle that I plan to drive at least 140 miles per day on single charges. It was important for me to understand how the vehicle could be managed to provide the greatest battery life and, therefore, range. Andrew was a wealth of information there. In addition, learning about the safety features was important to me. Between Gina and Andrew, I felt comfortable purchasing the car. Nonetheless, the final steps of drawing up the paperwork was miserable. High pressure tactics were used to try to convince me that I should purchase additional warranties. The person handling this used scare tactics that suggested that the BMW i3 is an unreliable vehicle that could not be trusted. When Gina and Andrew stopped in briefly while I was going through this stage, I told them bluntly that I was either going to walk out if the high pressure nonsense didn't stop, or I was going to buy the car because that the only thing I signed up to buy. Fortunately the dealership staff saw they were about to lose a sale and quit the harassment and scare tactics. The sales staff apologized, but the sense I had is that they were powerless to influence this and were anticipating my reaction and the possible loss of a sale. My advice to potential buyers is that, whether buying new or used, be very clear with the sales staff about your patience with high pressure warranty tactics and be prepared to walk out the moment they start peddling fear. The vehicles, new and certified used, come with very good warranties so, unless you are extremely risk averse, don't fall for the high pressure tactics. The only way this will stop will be when customers force the issue. After a week of driving my i3 between Stockton and Sacramento, I'm very happy with the purchase.

Hynrgee Jun 3, 2019

Do NOT buy from this dealer! I had a pre-approved loan and the car in mind, an easy buying experience one would think. I purchased a 428i with XDrive and love it, its been my favorite vehicle. I only wish I could say the same about the service received in Roseville. The buying process took over 5 months to finalize. The first application was misfiled and not received within the 30 days after I left the lot with the car. Therefore the loan was no longer active. Chuck, the accountant, was very apologetic and asked if I would apply for another loan, as it would be faster than him "contacting the capital one rep. about the dealer error." Wanting to keep the car with no issues, I applied for another loan with Capital One. After I was approved they sent a Salesman up to Tahoe for a new signature on the second application. 3 weeks later I call Capital One to arrange a car payment, only to find out they still have not received an application. I immediately reach out to Chuck, to find out he's on vacation and the only one in finance who could help. Once he returned, a 3rd application was asked to be signed. After 5 months and 3 applications, the car was mine. The loan was pre-approved and needed only one hard inquiry on my credit from the dealer. However, due to a misfiling of their paperwork, 4 hard inquiries were made. One for each of their applications they misfiled and one to check my credit for other loans when I specified not to. I only wish the buying experience was the end of my issues with this location. I was overcharged on my sales tax and issued a check Jun 2018 that expired 90 days after the issue date. The check was dated and sent in December 2018, 90 days after it expired. Needless to say, no one would respond to me via email and every time you try by phone, only sales answers. So please, save yourself the headache from their poor filling system and keep your credit score from obtaining unauthorized hard inquiries. One would presume when paying for a premium car you could expect the same for service, that they would fix their mistakes if any, and in a reasonable time. Unfortunately, that is the least of what you will receive at BMW of Roseville. I was very understanding and flexible the whole process, never asking for a discount or extra services in return. What I could not find forgiving and the final straw is their response time. I purchased my car in June 2018, just recently received my over payment check, the appropriate email response time is between 2-3 weeks, and the same goes for phone calls. Just a horrible representation of BMW, I've never experienced worse. Brandon

Brandon Cambron Mar 25, 2019

Do NOT buy from this dealer! I had a pre-approved loan and the car in mind, an easy buying experience one would think. I purchased a 428i with XDrive and love it, its been my favorite vehicle. I only wish I could say the same about the service received in Roseville. The buying process took over 5 months to finalize. The first application was misfiled and not received within the 30 days after I left the lot with the car. The loan then became expired. Chuck, the accountant, was very apologetic and asked if I would apply for another loan, as it would be faster than him "contacting the capital one rep. about the dealer error." Wanting to keep the car with no issues, I applied for another loan with Capital One. After I was approved they sent a Salesman up to Tahoe for a new signature on the second application. 3 weeks later I call Capital One to arrange a car payment, only to find out they still have not received an application. I immediately reach out to Chuck, to find out he's on vacation and the only one in finance who could help. Once he returned, a 3rd application was asked to be signed. After 5 months and 3 applications, the car was mine. The loan was pre-approved and needed only one hard inquiry on my credit from the dealer. However, due to a misfiling of their paperwork, 4 hard inquiries were made. One for each of their applications they misfiled and one to check my credit for other loans when I specified not to. I only wish the buying experience was the end of my issues with this location. I was overcharged on my sales tax and issued a check Jun 2018 that expired 90 days after the issue date. The check was dated and sent in December 2018, 90 days after it expired. Needless to say, no one would respond to me via email and any time you call, you can only reach the sales department. So please, save yourself the headache from their poor filling system and keep your credit score from obtaining unauthorized hard inquiries. One would presume when paying for a premium car you could expect the same for service, that they would fix their mistakes if any and in a reasonable time. Unfortunately, that is the least of what you will receive at BMW of Roseville. I was very understanding and flexible the whole process, never asking for a discount or extra services in return. What I could not find forgiving and the final straw is their response time. I purchased my car in June 2018, just recently received my overpayment check, the appropriate email response time is between 2-3 weeks, and the same goes for phone calls. Just a horrible representation of BMW, I've never experienced worse.

Brandon Cambron Mar 25, 2019

On September 3rd, we went to the BMW dealership to buy an X5, the sales person who attended us was Caitlyn Kennedy. We did the test driving and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, and we shouldn't have to worry We trusted her word, I sign the documents and we happily took the X5 to our house. September 4th, I talk with BMW customer service in Roseville to solve the car problems, a person asked for my phone and email and told me that during the day someone would call me, nobody called me. September 5th, I spoke again with customer service and again they asked me for my contact information and nobody called me. around 6:30pm after my work, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6th, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to left the X5 and they would fix my vehicle and they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18th, almost 2 weeks after I left my car at the dealership, Chris from the parts department calls me and tells me that I can go get my car, the warranty does not cover the problem of the rear camera. I though that's was a joke I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy sold me a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, I sign a car loan that impact my credit and now I even received the bill for a car that I could only drove for 3 days. I left my car before the fifth day at the dealership and before 250 miles, at this time I do not want to know anything else about BMW in Roseville and I just want my money back, I am very upset and disappointed, the only person who showed interest in helping me was Jonathan Demchuk nobody else.

Pablo P Sep 21, 2018

On September 3rd, we went to the BMW dealership to buy an X5, the sales person who attended us was Caitlyn Kennedy. We did the test driving and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, and we shouldn't have to worry We trusted her word, I sign the documents and we happily took the X5 to our house. September 4th, I talk with BMW customer service in Roseville to solve the car problems, a person asked for my phone and email and told me that during the day someone would call me, nobody called me. September 5th, I spoke again with customer service and again they asked me for my contact information and nobody called me. around 6:30pm after my work, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6th, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to left the X5 and they would fix my vehicle and they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18th, almost 2 weeks after I left my car at the dealership, Chris from the parts department calls me and tells me that I can go get my car, the warranty does not cover the problem of the rear camera. I though that's was a joke I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy sold me a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, I sign a car loan that impact my credit and now I even received the bill for a car that I could only drove for 3 days. I am very upset and disappointed, the only person who showed interest in helping me was Jonathan Demchuk nobody else.

Pablo Parra Sep 21, 2018

On September 3, I went to the BMW dealership with my wife and 3-year-old son. We were going to see an X5 that I had seen on the internet. The saleswoman who attended us was Caitlyn Kennedy. We did the driving test and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, because when backing up, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, so we did not have to worry that BMW was going to repair that and any other damage that It is presented, as well as the fracture in the front right bumper and the overheating after turning off the A / C. We trusted her word and proceeded to sign the purchase documents and we happily took the X5 to our house in Grass Valley (1 hour from Roseville). September 4th, talk by chat with the customer service of BMW in Roseville to solve the problems of the car, a person asked for my phone and email and told me that during the day someone would call me, nobody called me all day . September 5th, speak again by chat, again they asked me for my information and nobody called me. At the end of my work day at around 6pm, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to leave the X5 and I was calm because they would fix my vehicle, at the moment they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18, 2 weeks after leaving my car at the dealer Chris, the parts department calls me and tells me that I can go get my car, which unfortunately the warranty does not cover the problem of the rear camera. I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy came to me with a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, sign a car loan, impact my credit to buy this car and now I even received the bill for a car that I could only drive for 3 days. I leave my car before the fifth day at the dealership and before 250 miles, at this time I do not want to know anything else about BMW in Roseville and I just want my money back, unfortunately the loan it affects my credit and it will be more hard to buy another vehicle. I am very upset and disappointed, the only person who showed interest in helping me really and willingly was Jonathan Demchuk nobody else.

Pablo Parra Sep 21, 2018

I've owned luxury cars for the past 6 years and I must say it's rather disappointing that BMW does not offer a car for the customer to drive when repairs take more than a day. In addition, no car wash! My car had been sitting on the lot outside and was covered with pollen and bird feces, upsetting as my car was clean when I dropped it off. I'm not expecting red carpet treatment however when you pay close to $80K for a vehicle I definitely expected more. In comparison Mercedes has offered this to their customers for years as I've been a prior customer with no questions asked and always returned my car to me freshly washed and vacuumed. On this visit I had to purchase a new tire and residual lubricant, (obviously to get the tire on the rim) was surrounding the wheel, really? We couldn't have dressed the tires and cleaned it after paying $500 to replace it? I must say I love my BMW but when you spend this much you also purchase an experience and a level of customer loyalty that should be expected at that price tag. Upon calling the dealership to check on the status of my vehicle I was immediately met with the reception desk stating how they were overbooked and all techs were too busy to speak with me. I explained that my vehicle was already in the shop and notably so the tech needed my verbal approval to conduct the work to replace the tire. Again she reiterated that they were overbooked and would likely not be able to complete the required work. I concluded this conversation letting her know my car had been in their possession for 4 days now, let's fix the tire so I can have a vehicle to drive!!! As many of us are, I'm a professional that travels quite a bit and have zero time for these kinds of things, much like the rest of the population. Hoping you find this helpful and make some necessary adjustments, after all BMW's are not cheap cars. Everyone has a choice, my lease is up in December make me choose you vs the competitor.

Tbev77icloud May 31, 2016

UPDATE: Thanks to the sales manager called David that initially helped, I received tags and registration finally and can drive the car. But, guess what! their DMV clerk handling the DMV stuff managed to misspell my name in her computer even though all the sales papers were correct, so I now pay for a car that is not even on my name. I cannot get them fix it either as it is impossible to get a hold on anybody at the dealer, they simply ignore and don't return calls... this is like a bad joke that will never end... ORIGINAL REVIEW: BMW should simply cancel their dealership agreement. I bought a CPO 535 GT from them in February. The buying experience was far from enjoyable but they had the car I wanted so I drove there from Bay area and tolerated their rude sales manager trying to give me lessons on living in America (I am a corp executive that lived in the U.S. for ages....). That was clearly a mistake, as I should have left without buying the car as soon as I realized the disrespect to customers and non-profesionalizm that I endured. Now I am dealing with the consequences: After 3 months, I still haven't received my registration and driving with expired tags (already got a warning from an officer for expired tags) because they never correctly filed the paperwork with DMV. Only after 3 months and numerous phone calls to them, they realized they should have smogged the car before selling... After 2 weeks since the smog that I had to go to the dealer for, still no registration and I suspect they still haven't even started the paperwork for the title transfer. The next thing I expect is my bank calling me to say that they are canceling the loan because they haven't received the title. I bought the car in a rush thinking that it is a CPO with only 30K miles, so it should be fine (I bought many CPO bmw before without any problems). The car was missing few plastic covers here and there and was making a loud rattling noise on driver door lock when I was driving home. I said OK, it is inconvenient, but I will fix them with the CPO warranty, although I ended up paying for the missing covers out of pocket as they were not covered by CPO warranty. However, the biggest surprise during the visit for the warranty fix was to find out that the car was due for a major maintenance (~$1.5K) service that BMW Roseville didn't perform before selling it as CPO. All this combined only tells me that they actually did not check or do anything on the car before certifying it and there are probably other problems waiting for me in the future. Stay away if you can, there are other more professional and trustworthy bmw dealers around.

fsuncity Jun 1, 2015

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