13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Roseville Difference

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Recent Reviews from BMW of Roseville

As a longtime supporter of BMW and their award-winning service, I have to honestly say I have been severely let down from top to bottom. From the Service to Her Manager to the VP of Finance. This is my 5th BMW from Roseville and I couldn't be happier with my previous lease vehicles, but this time around has been a nightmare. I purchased Wheel and Tire protection on my m340i lease, then to be told that my tires were not covered because they were too worn, and then thrown an option to pay for 1 tire while BMW would cover 1 tire and then the protection plan would cover the other 2 tires. They did not even fix my wheels that have had some curb marks although they said that would be covered in the protection plan. The reason I am upset with the VP of Finance is another story. My vehicle was in an accident 100% the other driver's fault. I took to a preferred Roseville BMW Collision approved Center to be reported to CarFax that my vehicle had under-carriage damage. The vehicle is unsafe to drive according to the CarFax report, but because BMW would not work with me, my Insurance company could not help me recover the damages stated in the CarFax report. Now I am stuck driving my unsafe m340i and cannot turn it back in to the dealer until the lease is complete. I WILL NEVER OWN ANOTHER BMW IN MY LIFE. I WILL NEVER ADVISE ANYONE TO GO TO ROSEVILLE BMW. BMW makes great cars that is why I have gone back time after time, but if you want one go to Niello BMW. Here is another great kudos to the Service Manager, after I raise a pretty good argument about my car...that is when they decided to take action. After I wrote a bad review on their Facebook Page, action was taken. I have not removed my complaint and I will not remove this one either. BMW does not deserve a 5 star rating, just because they ask for it after they service your vehicle. Oh...I give the Service Manager 1 Star as well for thinking a Dozen of Golf Balls was going to help soften the blow of having to pay for 1 tire, when they should have covered all 4 tires when they didn't have matching ones in stock of my original tires.

Erick Iwaishi May 27, 2021

!!!!!!BEWARE!!!!! If you value your time, credit, and sanity please take the time to read this review and understand why you should AVOID Roseville BMW at all costs!!!!!!!!!! After searching for a car from multiple dealerships, I decided to purchase a 2021 BMW 330i from Roseville BMW. As I'm sure you can expect, before handing over my money I was greeted professionally and treated like a king. After handing my money over and trusting this establishment with my business, the nightmare started!!!!! As you can see in the attached pictures, I purchased the vehicle on February 20th, 2021. I signed over my trade in which had some equity, slid my card for an additional $2000 and signed all the paperwork as requested to proceed with the transaction. (Full disclosure, Peter the salesman is a nice guy) Seemed like things went well for the most part... NOT!!!!! Now, almost 2 months later, I received a call from a debt collector. I think it's important to know that I'm a productive member of society, I have a good job, and I take pride in my EXCELLENT credit score which has taken years to build!!!! With that said, a debt collector? My first thought was, wrong number. Nope, they called me out by name! They warned me that the call was being recorded and it was an attempt to collect a debt. After some discussion, I found out that the vehicle I traded in wasn't paid off. I think it's also important to know that in the state of California, after trading in a vehicle the dealership has 21 days to pay off the amount agreed upon. It's well over 21 days at this point and the debt collector also informed me that the amount previously owed has increased with late fees and interest. After I found out the vehicle wasn't paid off I figured it must have been a simple mistake. I'll just call and get it taken care of. I called and spoke with the finance agent who was so happy to assist me on my first visit, take my trade in and also slide my card for an additional $2000 down payment. Nasser Subeh, the finance agent, answered my call and after discussing the issue he proceeded to tell me he's going to lunch and doesn't have time to deal with this!!! Seriously? That's not it!! When I tried to ask Nasser what to do going forward he repeated he doesn't have time then literally hung up on me!!!!!! Wow!!! I almost thought I was dreaming!!! After multiple attempts calling back to speak with a manager and having no luck I had to leave work early, drive two hours back to the dealership to address the situation. When I arrived to the dealership I calmly asked to speak to the general manager. The gentleman at the front nicely said no problem than asked my name and what it was regarding. After I told him he said the general manager was in a meeting and it would be 20-30 minutes. I said no problem, took a seat and waited. After 45 minutes I asked the gentleman how much longer it would be, he said his general manager doesn't have time to see me today. I didn't know what to do so I kindly said thank you and exited the building. After trying multiple times to solve this issue with the dealership and having no luck, I decided to call Autonation corporate for assistance. I was able to get ahold of a representative who told me all he could do was email the dealership and inform them I'm trying to get ahold of them with a description of the issue. Lol At this point, I've spoke to the finance agent who rudely hung up on me. The general manager who won't acknowledge my presence. An Autonation representative who could only send an email to the people ignoring me. I've also contacted the "CBS Call Kurtis team" to see if they can help. I have also had to contact an attorney to help with this case. This is absolutely ridiculous! This dealership should be ashamed of the way the do business!! They should be shut down!!! Yes, this issue still isn't resolved and the attorney I contacted said to protect my credit I need to pay my old car payment since they haven't paid off the loan. See Yelp for full review. Photos and full proof of this included on Yelp.

Matt K Apr 6, 2021

I purchasing a used vehicle, BMW did not give me a copy of the spec sheet that showed the vehicle was inspected prior to the sell of the car. I bought the 2018 Prius Prime and had it one week, I felt something scraping on the freeway and when I got to my destination, I looked under the vehicle there was half of the bottom of my new car missing the driver's side panel and the other half was dragging on the road. I contact the dealerships rep, Josh to tell him what I experienced. I was instructed by Josh Moore to take to a Autonation facility which was in Hayward which Josh should have known they would not cover but I spent my whole day driving and waiting at this dealership to tell me they cannot help me because this is considered wear and tear. I then immediately called Josh and he does not respond to me for almost a week and when he does, he informs me that I must of done the damage to the car because the tech, that inspected the vehicle prior to the sell of the car, said there was nothing found damaged under vehicle. The weird part is that I was interested in this car around New Years but it had sold and they contacted me informing me that this car was available because the person's loan did not go through which doesn't make sense because you have to be approved before leaving the facility. The person that returned the car may have done the damage to the car and possibly was not inspected a 2nd time. I don't know what happened but I did not run over anything in one weeks time and now I'm told I must have done the damage. I turned in a meticulous well taken care of car as a trade in so they know how I treat my vehicles so to tell me I did the damage shows me BMW Roseville will not take responsibility for this and make it right. I will not refer this dealership as they are not honest and they do not treat their customers with high regard or respect, they are only out for themselves for profit. So sad! Even sadder, the part is not that expensive where they could have had a happy customer and a great review but it has resorted to this. I don't leave bad reviews ever. It has to be really disappointing for me to leave a bad review.

Diane Amundsen Lopez Feb 3, 2020

Do NOT buy from this dealer! I had a pre-approved loan and the car in mind, an easy buying experience one would think. I purchased a 428i with XDrive and love it, its been my favorite vehicle. I only wish I could say the same about the service received in Roseville. The buying process took over 5 months to finalize. The first application was misfiled and not received within the 30 days after I left the lot with the car. The loan then became expired. Chuck, the accountant, was very apologetic and asked if I would apply for another loan, as it would be faster than him "contacting the capital one rep. about the dealer error." Wanting to keep the car with no issues, I applied for another loan with Capital One. After I was approved they sent a Salesman up to Tahoe for a new signature on the second application. 3 weeks later I call Capital One to arrange a car payment, only to find out they still have not received an application. I immediately reach out to Chuck, to find out he's on vacation and the only one in finance who could help. Once he returned, a 3rd application was asked to be signed. After 5 months and 3 applications, the car was mine. The loan was pre-approved and needed only one hard inquiry on my credit from the dealer. However, due to a misfiling of their paperwork, 4 hard inquiries were made. One for each of their applications they misfiled and one to check my credit for other loans when I specified not to. I only wish the buying experience was the end of my issues with this location. I was overcharged on my sales tax and issued a check Jun 2018 that expired 90 days after the issue date. The check was dated and sent in December 2018, 90 days after it expired. Needless to say, no one would respond to me via email and any time you call, you can only reach the sales department. So please, save yourself the headache from their poor filling system and keep your credit score from obtaining unauthorized hard inquiries. One would presume when paying for a premium car you could expect the same for service, that they would fix their mistakes if any and in a reasonable time. Unfortunately, that is the least of what you will receive at BMW of Roseville. I was very understanding and flexible the whole process, never asking for a discount or extra services in return. What I could not find forgiving and the final straw is their response time. I purchased my car in June 2018, just recently received my overpayment check, the appropriate email response time is between 2-3 weeks, and the same goes for phone calls. Just a horrible representation of BMW, I've never experienced worse.

Brandon Cambron Mar 25, 2019

On September 3rd, we went to the BMW dealership to buy an X5, the sales person who attended us was Caitlyn Kennedy. We did the test driving and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, and we shouldn't have to worry We trusted her word, I sign the documents and we happily took the X5 to our house. September 4th, I talk with BMW customer service in Roseville to solve the car problems, a person asked for my phone and email and told me that during the day someone would call me, nobody called me. September 5th, I spoke again with customer service and again they asked me for my contact information and nobody called me. around 6:30pm after my work, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6th, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to left the X5 and they would fix my vehicle and they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18th, almost 2 weeks after I left my car at the dealership, Chris from the parts department calls me and tells me that I can go get my car, the warranty does not cover the problem of the rear camera. I though that's was a joke I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy sold me a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, I sign a car loan that impact my credit and now I even received the bill for a car that I could only drove for 3 days. I am very upset and disappointed, the only person who showed interest in helping me was Jonathan Demchuk nobody else.

Pablo Parra Sep 21, 2018

On September 3, I went to the BMW dealership with my wife and 3-year-old son. We were going to see an X5 that I had seen on the internet. The saleswoman who attended us was Caitlyn Kennedy. We did the driving test and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, because when backing up, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, so we did not have to worry that BMW was going to repair that and any other damage that It is presented, as well as the fracture in the front right bumper and the overheating after turning off the A / C. We trusted her word and proceeded to sign the purchase documents and we happily took the X5 to our house in Grass Valley (1 hour from Roseville). September 4th, talk by chat with the customer service of BMW in Roseville to solve the problems of the car, a person asked for my phone and email and told me that during the day someone would call me, nobody called me all day . September 5th, speak again by chat, again they asked me for my information and nobody called me. At the end of my work day at around 6pm, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to leave the X5 and I was calm because they would fix my vehicle, at the moment they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18, 2 weeks after leaving my car at the dealer Chris, the parts department calls me and tells me that I can go get my car, which unfortunately the warranty does not cover the problem of the rear camera. I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy came to me with a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, sign a car loan, impact my credit to buy this car and now I even received the bill for a car that I could only drive for 3 days. I leave my car before the fifth day at the dealership and before 250 miles, at this time I do not want to know anything else about BMW in Roseville and I just want my money back, unfortunately the loan it affects my credit and it will be more hard to buy another vehicle. I am very upset and disappointed, the only person who showed interest in helping me really and willingly was Jonathan Demchuk nobody else.

Pablo Parra Sep 21, 2018

I've owned luxury cars for the past 6 years and I must say it's rather disappointing that BMW does not offer a car for the customer to drive when repairs take more than a day. In addition, no car wash! My car had been sitting on the lot outside and was covered with pollen and bird feces, upsetting as my car was clean when I dropped it off. I'm not expecting red carpet treatment however when you pay close to $80K for a vehicle I definitely expected more. In comparison Mercedes has offered this to their customers for years as I've been a prior customer with no questions asked and always returned my car to me freshly washed and vacuumed. On this visit I had to purchase a new tire and residual lubricant, (obviously to get the tire on the rim) was surrounding the wheel, really? We couldn't have dressed the tires and cleaned it after paying $500 to replace it? I must say I love my BMW but when you spend this much you also purchase an experience and a level of customer loyalty that should be expected at that price tag. Upon calling the dealership to check on the status of my vehicle I was immediately met with the reception desk stating how they were overbooked and all techs were too busy to speak with me. I explained that my vehicle was already in the shop and notably so the tech needed my verbal approval to conduct the work to replace the tire. Again she reiterated that they were overbooked and would likely not be able to complete the required work. I concluded this conversation letting her know my car had been in their possession for 4 days now, let's fix the tire so I can have a vehicle to drive!!! As many of us are, I'm a professional that travels quite a bit and have zero time for these kinds of things, much like the rest of the population. Hoping you find this helpful and make some necessary adjustments, after all BMW's are not cheap cars. Everyone has a choice, my lease is up in December make me choose you vs the competitor.

Tbev77icloud May 31, 2016

UPDATE: Thanks to the sales manager called David that initially helped, I received tags and registration finally and can drive the car. But, guess what! their DMV clerk handling the DMV stuff managed to misspell my name in her computer even though all the sales papers were correct, so I now pay for a car that is not even on my name. I cannot get them fix it either as it is impossible to get a hold on anybody at the dealer, they simply ignore and don't return calls... this is like a bad joke that will never end... ORIGINAL REVIEW: BMW should simply cancel their dealership agreement. I bought a CPO 535 GT from them in February. The buying experience was far from enjoyable but they had the car I wanted so I drove there from Bay area and tolerated their rude sales manager trying to give me lessons on living in America (I am a corp executive that lived in the U.S. for ages....). That was clearly a mistake, as I should have left without buying the car as soon as I realized the disrespect to customers and non-profesionalizm that I endured. Now I am dealing with the consequences: After 3 months, I still haven't received my registration and driving with expired tags (already got a warning from an officer for expired tags) because they never correctly filed the paperwork with DMV. Only after 3 months and numerous phone calls to them, they realized they should have smogged the car before selling... After 2 weeks since the smog that I had to go to the dealer for, still no registration and I suspect they still haven't even started the paperwork for the title transfer. The next thing I expect is my bank calling me to say that they are canceling the loan because they haven't received the title. I bought the car in a rush thinking that it is a CPO with only 30K miles, so it should be fine (I bought many CPO bmw before without any problems). The car was missing few plastic covers here and there and was making a loud rattling noise on driver door lock when I was driving home. I said OK, it is inconvenient, but I will fix them with the CPO warranty, although I ended up paying for the missing covers out of pocket as they were not covered by CPO warranty. However, the biggest surprise during the visit for the warranty fix was to find out that the car was due for a major maintenance (~$1.5K) service that BMW Roseville didn't perform before selling it as CPO. All this combined only tells me that they actually did not check or do anything on the car before certifying it and there are probably other problems waiting for me in the future. Stay away if you can, there are other more professional and trustworthy bmw dealers around.

fsuncity Jun 1, 2015

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