I want to express my gratitude to Alan Carr, and my advisers Sean and Sarah for good service and timely response to my problem with the electrician in my car Thank you guys,so much!

Roseville BMW service prices are consistently remarkably higher than Niello BMW in Sacramento. The last visit They quoted $1201.00 compared to Niello $475.00. I guess you know I went to Niello. This is the third time this has happened. The last service they did provide(recalls) my car was filthy when I found it after the service because everyone was too busy to go get it, eventhough the service adviser called me 2 hours earlier saying my car was finished and currently being washed. I have had appointments there where they keep my car all day and never do the service. They do no seem to care if they retain customers or not.

On September 3rd, we went to the BMW dealership to buy an X5, the sales person who attended us was Caitlyn Kennedy. We did the test driving and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, and we shouldn't have to worry We trusted her word, I sign the documents and we happily took the X5 to our house. September 4th, I talk with BMW customer service in Roseville to solve the car problems, a person asked for my phone and email and told me that during the day someone would call me, nobody called me. September 5th, I spoke again with customer service and again they asked me for my contact information and nobody called me. around 6:30pm after my work, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6th, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to left the X5 and they would fix my vehicle and they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18th, almost 2 weeks after I left my car at the dealership, Chris from the parts department calls me and tells me that I can go get my car, the warranty does not cover the problem of the rear camera. I though that's was a joke I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy sold me a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, I sign a car loan that impact my credit and now I even received the bill for a car that I could only drove for 3 days. I left my car before the fifth day at the dealership and before 250 miles, at this time I do not want to know anything else about BMW in Roseville and I just want my money back, I am very upset and disappointed, the only person who showed interest in helping me was Jonathan Demchuk nobody else.

Poor communication and customer service. End service was solid but 3 days to get there. Constant need to call to get an update

On September 3, I went to the BMW dealership with my wife and 3-year-old son. We were going to see an X5 that I had seen on the internet. The saleswoman who attended us was Caitlyn Kennedy. We did the driving test and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, because when backing up, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, so we did not have to worry that BMW was going to repair that and any other damage that It is presented, as well as the fracture in the front right bumper and the overheating after turning off the A / C.  We trusted her word and proceeded to sign the purchase documents and we happily took the X5 to our house in Grass Valley (1 hour from Roseville).  September 4th, talk by chat with the customer service of BMW in Roseville to solve the problems of the car, a person asked for my phone and email and told me that during the day someone would call me, nobody called me all day .  September 5th, speak again by chat, again they asked me for my information and nobody called me. At the end of my work day at around 6pm, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day.  On September 6, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to leave the X5 and I was calm because they would fix my vehicle, at the moment they gave me a service car to be able to return to my house.     September 11th I receives my first bill for the first payment of my car   September 18, 2 weeks after leaving my car at the dealer Chris, the parts department calls me and tells me that I can go get my car, which unfortunately the warranty does not cover the problem of the rear camera.  I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution.  Caitlyn Kennedy came to me with a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, sign a car loan, impact my credit to buy this car and now I even received the bill for a car that I could only drive for 3 days.  I leave my car before the fifth day at the dealership and before 250 miles, at this time I do not want to know anything else about BMW in Roseville and I just want my money back, unfortunately the loan it affects my credit and it will be more hard to buy another vehicle. I am very upset and disappointed, the only person who showed interest in helping me really and willingly was Jonathan Demchuk nobody else.

Great advice and service from Wendy Lange!

I took my 2016 X1 to Roseville BMW for oil change and service. I was greeted promptly and the whole experience went pleasantly and just like clock work. Great experience.

This service visit was not consistent with past experiences. The oil change was a wait of four hours and after waiting an additional half hour for washing the car it was returned unwashed and vacuumed.

Super nice people

Went in for a scheduled service with a reservation time of 1030. Said my service tech was sick, but would have somebody to help me in 15 minutes. Thirty five minutes later went back to the reception desk and was told 15 more minutes before they could check me in. A young lady was getting the same non-sympathetic explanation and was in tears. They apologized to me, not her, and said somebody would be out soon. An hour after I arrived somebody finally checked my car in. Said it would be done in an hour, but almost two hours have passed and her I sit. This place is a joke, staffed by unconcerned clowns who walk around joking with each other, but don’t help customers. Tried to locate a service manager to express my concerns, but apparently they don’t exist, because I was unable to locate one.

Great Dealership. Very customer oriented from their sales staff, Geeks and service.

I purchased a BMW X3 from Roseville BMW in 2016. My experience has been great every time I have brought my vehicle in for routine maintenance. I will purchase my next BMW from them

Be careful when you get the advertisement email "BRING IN YOUR BMW FOR A COMPLIMENTARY CHECKUP" with 19 listed items. They will tell you a different story when you show up for the service and won't provide the full complimentary list like advertised. You get more at a no-name car service and you will pay less.

excellent work so far.

Great service. Jimmy V. managed to squeeze us in one afternoon earlier than our scheduled appointment; our car was serviced and ready for pick up that evening. A job well done and clean too!

By far, and continuously, the worst customer service experience of any dealership I've worked with. Made an appointment, brought my car in for maintenance, was told it would only take a couple of hours, I get a loaner with 20 miles left in the tank and completely disgusting on the inside. Try to call the service center 6 hours later to get the status, no one answered the phone for 5 minutes!!! I had to call sales to walk over to service for them to answer the phone. Sarah from service gets on the phone, and says the maintenance is done but they haven't started looking at the issue I reported. I ask why my car is outside then, and she had no idea how to answer the question. I informed them I was going to come pick it up, and she says she'll need to have a technician put it back together. WHY IS MY CAR SITTING OUTSIDE 6 HOURS LATER TAKEN APART FOR AN OIL CHANGE! I get to the dealership, they hand me my key, no paperwork, and tell me to go find my car! I ask for the paperwork and service manager, and I'm watching service reps sitting at their desk texting while the phones are ringing. Service manager doesn't work weekends, I'm also sending this to corporate.

I made a 1045 am appt and they didn't look at the car until 5 pm. However, they did provide me with a rental car. Why bother with an appt time when the shop is so backed up?

Great customer service, my car repairs was done in a timely manner

Great service

I had a very bad experience with the service department. When I want to do the windshield replacement. First time they asked me to come but when I arrived there is no part in stock. I was told that I would get a phone call in a few days but for two weeks no call at all. I sent email no response. I called but they keep me on hold. I have to go second time and have my insurance guy call them. They just put insurance company on hold for half an hour. Their name are Kevin and Sarah

Fast service.

Recall items were fixed. Don't know the quality of repairs at this point.

This company is fair, though more expensive than the run of the mill repair facility. Their service is top notch, never a problem with the repair work done. Which is why I return to BMW Roseville for needed work. By the way, they do not do unnecessary repairs, and always discuss them when needed. My service adviser Shaun Overs has always responded in a Professional manner. He has accommodated my every need from repairs to a loaner vehicle when needed. Polite and outgoing Shaun represents BMW Roseville, and what all BMW employees should behave like. Again, I have many choices, but BMW Roseville is my choice. So, if you want to save time and get the repair done right see Shaun at Roseville BMW. One thing though, the Cashier's station needs improving. They need to be a bit more professional and grateful in a real way. We lay down good money for repairs, don't be pushy. Greet every customer with a smile, look into their eyes, don't eat food in front of a customer when checking them out. Keep your work station clean of all personal items. Know your job, and remember to thank the customer on behalf of BMW for bringing their vehicle in for repairs. Shaun is the reason I bring my car in, the fine repairs keep me coming back. I hope this helps everyone else. Thanks

Took BMW to get airbag replaced. Tech's broke the window switch... called several times and left a message for the manager. He took 5 days to return the call. Since I drove off, I can't prove that they broke the switch...had it replaced at The Black Forest in Auburn.

Brought my car in for an oil change and alignment. Everyone one was friendly, knowledgeable, and professional.

The person that helped me was mostly nice, until we went for a test drive, at which point he forced me to take the car through the car wash and reached across the car to honk the horn on my behalf when a car was too slow in front of us. At that point the test drive was done and I was out of there.

Great customer service

I've been going to this place for 3 to 4 years these people are awesome bring your car's here if you want a good place to get your car fixed this is the place if you want your BMW to get checked out of any kind come here they know what their doing know what to look for and they know all symptoms for your vehicle good luck

repairs done timely, the service representative Tim is very professional no issues with repair great job BMW Roseville

BMW of Roseville in the Roseville Automall is very convenient and easy to get to. It has easy on and off at access from freeway 80. I brought my 135 here for the airbag recall. The service department did a great job of removing and installing the new airbag in a timely manner. Approximately a 45 minute wait to get that done. They also offer a free car wash like all other dealerships at the Automall do upon completion of your service. The service department staff is very knowledgeable professional and courteous. It was a good experience at BMW of Roseville in the Roseville Automall.

They never told me how long my service repair would take and never communicated any updates, even after I called to tell them I needed my car back. I ended up having to rent a car for a day.

As usual, the service writer with Roseville BMW was late for their own appointment. I left my M4 for regular scheduled service. I had to wait for 2 days for a 1.5 hour job. Why make the appointment if you don't have the parts in stock? Then, when I finally picked the car up it lasted 2 blocks before the emergency engine failure light came on. Had to return to dealer, take another Uber (4 total) for a simple job. So, they didn't have the parts and did the job wrong!! Great car, terrible service at this dealer this time and another. Completely opposite from our old BMW dealer.

I brought my BMW 528i for the 30000 miles service. They took the time to check everything and did not give the car back until all problems were solved. Great service, this is where BMW shines !

Roseville BMW continues to provide excellent customer service with extraordinarily friendly people! BMW is a great car, but the people are why we go back to Roseville BMW. Thank you all!

Mark Holland went above and beyond with his service to make sure she got the car she wanted.

This is a nice facility. I was there for air bag replacement. Arrived on time, and was processed in. Told the repair would be 1 hour, minutes under two hours I was told that the air bag did not need replacement. I was disappointed that the non repair took twice as long as the estimate. The costumers time is important also.

Took my Beemer there for service. Sean Ivers is excellent and took really good care of me. My car is a 2005 and needed quite a bit of service done. Sean kept me updated as to the progress as my car had to spend two nights. Happy to recommend Sean and the service department!

The employees are "snooty", but money motivated. Of course the service is great.

Ok. Let me get this out there, I'm not the type to ever leave a bad review, but after horrific service for the 2nd time in going out of my way to leave this review. Go to Niello Of Sacramento and save the headache. Had a Bmw M4 at this dealership horrible service, impossible to get a hold of them, car was there for a month and they ended up voiding warranty on the 80k car I purchased, after the car was there for a month nothing resolved. Now to my more recent experience, around the same time I baught the M4 I baught my wife a 335i from roseville bmw. Took it in for engine light. Horrible service, no courtesy car, called them at least 30 times in 2 days with no response, they tried to lie to my wife, then when I finally get a hold of them while different story, fast forward to a week later when we finally get the car back, they started there was a coolant leak and for some reason they say it's not covered under the cars warranty. They addressed a camera issue as well. Get the car back and camera issue reoccurs. Decided to try Niello Bmw even though I purchased the car from roseville. Niello was a night and day difference in service, gave my wife a brand new courtesy car, always called us without us even having to call them to get nothing but answering machines for a week like roseville bmw. They fixed the camera issue and noticed the coolant leak and minor oil leak, they stated it's all covered under warranty, when roseville told me they wanted $900 for something that should have been covered. Two horrible experiences, I will never return to roseville bmw, all of my future needs and purchases will be thru niello. I literally can't believe the difference in customer service, I feel bad for all the people that go to roseville bmw because the location, TRUST ME GO TO NIELLO BMW..

I wouldn't even honestly be giving the service department 1 star, 0 stars should be an option. My husband bought me a Certified Preowned BMW 335i about 2 years ago from Roseville BMW. The sales department was great, but as far as service goes, AWFUL! I recently took my vehicle in to the service department due to a check engine light. I arranged to drop my vehicle off monday evening to be serviced 8:45 in the morning tuesday, the following day. Originally when i first spoke to someone about having a vehicle to drive while my cat was in the shop i was told they were out of vehicles but could offer me a rental. I turned the option down and figured i would drive a different vehicle we have, a lifted truck, mind you hoping the vehicle would be done tuesday or wednesday depending on the issue. So i drop my vehicle off monday and hear nothing from the service department all day Tuesday, which i thought to be odd. My appointment was early. So i called, NO ANSWER, CALLED AGAIN, NO ANSWER LEFT A VOICEMAIL, NO RETURN. finally called again later on and finally spoke to my service advisor who told me the issue and that it would be covered for the engine light but that they would need to keep my vehicle another day and would call me the following day ( Wednesday) by lunch with an update. Next day comes, no call. So i call NO ANSWER, call again NO ANSWER. left a message with my advisor and he finally calls me back late in the day saying that they are doing brakes front and rear that are due and had to order them so it will be another day, he also says that while replacing the thermostat they found a coolant leak. Mind you I've never seen a drop of anything from my car, nor has it ever run hot. So he goes on with saying my WARRANTY DOESNT COVER THE HOSES THAT ARE LEAKING AND WANTS 500 $ out of my pocket, he insists with me that i shouldn't drive the vehicle until thats fixed. I told him I'd have to discuss with my husband and that I'd call him back. After speaking to my husband he decided to call and speak to the advisor himself. Funny how the advisor who of course didnt answer the first 10 times tells my husband that its just a minor few drops and no big deal, but pushed so hard on me. Anyways after that i was told my vehicle should be ready thursday and all would be fixed up. Well Thursday comes and no call , it wasn't surprising at this point. Called a million times and was told that they were doing the thermostat which of course they were suppose to have been doing tuesday and Wednesday. Such b.s. finally get my car back friday, monday morning pull out of my driveway and rearview camera malfunction light comes on, mind you this was an issue I've had my car in the service department there for before, so i call them again of course no answer. Called the direct line for the service advisor and left a message, still haven't heard back. Called Niello BMW of Sacramento Instantly answered Ran the vin to my vehicle Scheduled me an appointment to drop off my vehicle And gave me a brand new 430i BMW with 30 miles on it to drive until mine was ready. Not only did the advisor call me every step of the way and tell me that my rearview camera was fixed they also brought up the minor leak that roseville had also seen and told me that my warranty covers the repairs. Wow. So happy I made the decision to call them. I'll definitely be purchasing my next BMW there!

Horrible experience. I purchased a brand new vehicle there two years ago. Traded it in in Elk Grove and needed to cancel the service contract extras I purchased for almost $5,000. I was first told (very rudely) by Ovi Rosca that only the extended warranty would be reimbursed and my maintenance contract I paid for would not be reimbursed and stays with the car. Obviously that makes NO SENSE, why would someone else get the benefit of a service contract on my dime? I decide...d to ask elsewhere. I spoke to the dealership I traded my car into and they assured me that was false, but I had to go through Roseville as this is the place my refund would be sent. I had to do this in person. I drove an hour to get there, sat in the lobby for an HOUR waiting for someone to assist, and then was approached by Nasser Subeh and told all is well, fill out this form, we’ll take care of it. Two weeks later I get an email from Ovi Rosca needing one more form signed. I signed it and sent it back SAME DAY and got a confirmation it was received. Six weeks later, nothing. I emailed, no response. I called, only to find out the form I signed six weeks ago was never submitted to cancel the policy. So the guy who doesn’t even know what the policy is is being trusted to complete the process and then can’t? The customer service there is terrible. There are plenty of other dealerships that sell BMW in the Sacramento Metro area, use another one. Elk Grove has been amazing. See more

Service appointment was sooner than expected and car was completed before stated time. Thank you for valuing my time. Will visit next time instead of previous service shop.

Easy experience ! staff is very helpful and knows what they are doing best dealer experience of my life highly recommend this dealership

Very accommodating staff. I have only two experiences with Roseville BMW so far, but service was faster and better than expected.

Well I am even more upset with the service team and this so called general manager as I wrote a letter over a week ago and still no response. Guess I am going to take this to higher people now. Just goes to show you, I see manager response, left a message on 7//3/18 and still no response. So my opinion is getting worse as the time goes by. I have brought my car to this dealer before but this is the worst service I have had. Brought in for a code that popped up, never heard from the service dept, had to call to see if ready, was, went to pick up, billed us twice, then read the paperwork to see there were other warranty items to be fixed that we didn't even know about. Called the manager, said bring in and all will be covered under warranty, the car has been there for a week now, no word, no communication, waiting to see what comes of all this.

I just love my Mini Cooper! I'm so upset that I didn't get a front license plate when they sold me the vehicle. I keep calling the dealership and texting the salesman but I never hear back from anyone. So upset with the customer service 1 *

I have purchased several BMWs from Roseville BMW and they always take care of me. My most recent experience was incredible. Wayne and Mark found me a 530e which is an awesome new hybrid and i love it. The best sales team ever!

Bought my second bmw from Roseville. Even though they have good prices but their service has been awful! First, was told my car had rear view camera and it didn’t come with it. By the time I bought my car I tired many of the same models so also my fault for not double checking but I told sales person this was important. Even though they apologized they didn’t do anything to correct this. Second, I have been trying to get an owners manual and they act like it’s so hard to get. It’s been 6 weeks and still don’t have it after was promised to have it in a week. Third, I’m suppose to make my first payment this month and I called and they haven’t gotten my paperwork yet. I have tired called Roseville and leaving messsage and no response yet. Poor customer service. Will never purchase a car from this dealership!!

Bought my second bmw from Roseville. Even though they have good prices but their service has been awful! First, was told my car had rear view camera and it didn’t come with it. By the time I bought my car I tired many of the same models so also my fault for not double checking but I told sales person this was important. Even though they apologized they didn’t do anything to correct this. Second, I have been trying to get an owners manual and they act like it’s so hard to get. It’s been 6 weeks and still don’t have it after was promised to have it in a week. Third, I’m suppose to make my first payment this month and I called and they haven’t gotten my paperwork yet. I have tired called Roseville and leaving messsage and no response yet. Poor customer service. Will never purchase a car from this dealership!!

Walking in, was met with a smile, and within an acceptable amount of time received my clean will taken care of car. Super from start to finish.

Called for service because of an SES light. Having a code reader, I knew what the issue was. Was told by the receptionist I would be given a loaner vehicle. When I arrived I was informed that two recalls were open on my vehicle and an inspection would determine what to do about the stored codes. One recall was performed; the other recall required parts that were on back order. The decided that the stored codes, related to the SCR system, were not important enough to do anything, so they were left as is. I was told that no loaner would be offered, which irritated me because I had planned the visit around the earlier information that a loaner would be available. At the end it didn't matter as the work only took a couple of hours, so I sat in the waiting lounge. My only beef was the lack of consistency in the information given to the customer.

Mark was excellent. Same with Tech Manny, Leonard Finance Man, Manager Nasser. Best Deal of a lifetime! Awesome Treatment of Faithful Lessee! Thank you for arranging the return of our 330 & giving us the new 320. Great coffee as we waited.

The coolant hose popped off while driving to Yosemite, 5 weeks after service and safety check. An auto place in the area reattached the hose and added coolant. I called the service dept. after returning home. The only interest seemed to be that I come in for BMW coolant, not why the hose popped off. So, I have paid twice in a few months for cooling system and cleaning.

Josh Moore was my salesman. After a few email exchanges I decided to come in to take a look at a car they had. The car was priced right, I received an acceptable amount for my trade in, and financing was a breeze. I arrived at 9am and was out in my new car by noon. Great people to deal with.

AZZ and Nasar are very good at thier job! Customer service is definitely at the top of thier prioraty list. It’s so nice to walk into a dealership where everything they say is the truth! And they truly Cat if you get the car of your dreams! I will recommend this dealership to ALL my friends! Thank you for treating me so well ❤️

Service Department - Waited over an hour just to have paperwork started, and I had an appt. The woman working in last office, said she'd help, once off phone. Instead she sat chatting and laughing with a cashier guy for 30 minutes. Then had him come back to tell me I'd have to wait another 30 mins, until after her lunch. Very unprofessional and immature. Total BS. With that being said, Damon and Chris are very professional.

Sarah is a great Service Writer. My X5 was ready as promised and the work was complete.

Poor service department. I always get appointment before my visit and still its impossible to see the advisor on time.

nice

Friendly and knowledgeable staff. They answered all the questions I asked.

Very casual, no pressure sales. Leo (Petr) was fantastic. Great to know that BMW hires sales representatives that has a passion for their own cars. We had 1 hiccup but i won't fault the dealer; much prefer to have the vehicle we purchased than not.

Was looking at cars to purchase. Everyone was very helpful and courteous. Found a great deal, bought car!

I recently brought my vehicle in for unexpected maintenance and had scheduled an appointment ahead of time online. Overall the experience was easy and went very well. However, this is not the first time I have brought one of my cars here for service. I was not greeted by anyone after I pulled up into the drop-off line. There was no one coming out to greet me either from what, I could tell. I had to walk inside and hunt someone down to let them know I was dropping my car off for service and I had an appointment. This is the reason for 4 stars instead of 5.

I have had multiple instances where I have had service done or purchased cars here and I have to say everyone is always “Top Notch”. They always go the extra mile and as long as I have a BMW I will always go here for all my needs.

good service very friendly and fixed my oil leak for free under sulev warranty couldn't be happier

Josh Moore was the Sales Person that worked with me. A total professional. Very knowledgeable and respectful of my time. Sales Manager "did his job" but I was leaving to accept another offer before he agreed to my price. Otherwise I would give them 5-Stars. My car was a special order. They gave me an expected delivery date and they met the earlier portion of the delivery window. THAT was great. My 440ix M-Sport is the most beautiful (Snapper Rocks Blue Metallic) and beastly performance car I have ever owned. Totally happy with my experience to date with the folks at BMW of Roseville.

The process of everything was excellent. There was no pressure. Everyone at the dealership was nothing short of professional and very kind. They gave me all the information I needed and they went above and beyond to make sure the transaction went smooth. I would definitely recommend this establishment to anyone! Huge thanks to Tai Cai, Tom Diefendorf, Wayne Donahue, And finance master Cameron!

Overall it was a very nice experience. Staff is always friendly and helpful. The one irritation was with trying to call into the dealer to check on vehicle status. I tried the service advisor directly twice with no answer, then through the phone menu tried service with no answer, then selected operator and that simply put me back into the menu system, then I tried Finance with no answer, tried operator one more time with no answer, and finally selected sales and did get an answer. That's ridiculous. The salesman walked over and got service to answer the phone. Other than that, the experience was good. Just go in person.

Serviced my car and said it was in the wash. Picked up my car and was never washed.

Would have given five stars but all the settings on my control system were messed up.

My Service Writer was "Wendy Lange", Roseville BMW. She was very professional and pleasant to deal with, will actually request her each time if possible. I'm not sure to whom my service technician was, the A/C service was completed on my M6 and all is well; however, he did remove the oil strip air fresheners from my air vent and left them laying directly on my passenger seat, a bit disappointed with that piece, had to buy leather cleaner to get the small oil blotch out of my seat.... very small oversight on their part, nothing worth leaving poor feedback on, as BMW Roseville by and large always meet/exceed expectations.

My Service Writer was "Wendy Lange", Roseville BMW. She was very professional and pleasant to deal with, will actually request her each time if possible. I'm not sure to whom my service technician was, the A/C service was completed on my M6 and all is well; however, he did remove the oil strip air fresheners from my air vent and left them laying directly on my passenger seat, a bit disappointed with that piece, had to buy leather cleaner to get the small oil blotch out of my seat.... very small oversight on their part, nothing worth leaving poor feedback on, as BMW Roseville by and large always meet/exceed expectations.

The service manager and the staff were very discourteous during the overall process. I wasn't provided the loaner car for the time period my car was being worked upon. I had to call them everyday to find out the status of the repair work and it was really hard to connect with them through phone. They didn't use to pick the call nor did they answer back after I used to leave the voice message. Even while picking the car from their service center after repair, there was nobody to explain me the details of the work done and even accompany me to my parked car outside. I just paid the bill and strolled out myself. I'd not recommend going there for any kind of service/repair work and the overall experience with BMW wasn't good either. I had taken the extended warranty package that I haven't yet used in past 5 years and I was told that the issue was excluded from the warranty package so I feel cheated after spending few thousand $s for extended warranty that was of no use. I am very frustrated with BMW warranty plan and the service center at Roseville, CA.

отличнейший сервис, доволен на 110%

Where do I begin? This is by far the best experience I’ve had at a dealership. We dealt with Mr. Thomas Diefendorf who gave us plenty of numbers over email, which made the buying process a lot more convenient and less time consuming. We went in with a budget and he made it work. Thomas went above and beyond to try and help us in every way possible, which normally doesn’t happen at car dealerships. Next we dealt with Tai who brought the car to us after they detailed it, gassed it up and gave it one last walk through to make sure everything was perfect before he handed us the keys. Finally the last stop was Ovi which was in charge of the financing side and he got us in and out of finance in 15 minutes. We went to Niello BMW in Elk Grove the previous day and their service was absolutely horrible. PLEASE DO NOT GIVE NIELLO YOUR BUSINESS UNLESS YOU WANT TO BE TREATED LIKE GARBAGE! Thomas, Tai and Ovi, hats off to all 3 gentlement for helping us! We appreciate it very much and thank you for the wonderful experience! We will definitely be back and we will spread the word!

In Nov 2017 I called re airbag recall and was told they would call me back. Never called. Got appointment for May 3 1040 am, and when I got there they said I had no appointment. I provided my cell number so they could call me when car was ready as they took me to the mall to wait for the repair to be completed. Instead Jimmy called my husband on home phone is Grass Valley, he said he did not have my cell number. I finally called him and he said he had to check on the status of the vehicle and would call me back. (1000am-300pm for airbag recall). When I got on the freeway to return home I saw a 'water spot=large' on the interior roof of the vehicle, guess the car washer did not close the sunroof. I have had the car through car washes and there were no leaks ever...As I waiting to sign the papers at the service counter a guy comes and tries to give me someone else's keys. Seems like the left hand does not know what the right hand is doing!!! Disorganized and perhaps not enough people or something although there were several young men chatting at length with the two Parts guys for a very long time...I hope there is some remedy for the stains on my roof!!! Not a Satisfied Customer unfortunately!!! I asked about some parts from the parts guys and they were extremely helpful!

Excellent service, excellent deal. Highly recommend Roseville BMW.

Everything went well, the customer service could be better, I bought my X3 in Reno (10star customer service) but here the staff begrudgingly greet you and then get the job done. I'll see how it goes next time.

The people at BMW of Roseville are very friendly and helpful. I was met immediately by an attendant who took my car and told me where to go. My rep was busy at the moment so I waited in the very comfortable lounge. My rep Sarah was very friendly and helpful. This was my first oil change so there wasn't much to do. I needed to wait for my vehicle and it took longer than the 1 and 1/2 that I was told. However, I was very comfortable in the lounge as they provide a large widescreen TV, and Keurig, and pastries. It was nice to see that they washed my car after servicing it. Thank you BMW of Roseville. I'll be back!

Great service experience. Loaner was reserved and waiting, recommendations from the service advisor going forward, car nice and washed after the service.

So disappointed loaner cars are not available (particularly when part of my service included the air-bag recall). Going through enterprise car shuttle/rental took over 1/2 hour of my time which I resent. Also, upon pick-up, my car was not cleaned. I was told the power washer broke 2 days before. Sounds like an excuse, not a reason. I like the sales department here, but not fond of the service department. I will consider going elsewhere in the future.

Cara was very helpful and informative about what services is needed for my car. Still pricey for an oil change but expected for a premium brand. Just don’t get what the vehicle check is for when all other check ups are a necessity. Otherwise, service was good.

Excellent team here . Would highly recommend this place to anyone. Sales department did not waste my time ! Many thanks guys !

Butt heads. Had approval and down payment, sold cast from underneath me

This was by far the easiest, quickest, painless car buying experience I have ever had. In and out in under three hours. No haggling and very fair price on my trade in. I love my ‘new to me’ used car and would buy from BMW of Roseville again.

Very thorough service representative detailing what was and was not necessary for maintenance on my vehicle. My BMW is 7 years old and I started taking it to another repair facility for regular maintenance. When I mentioned some of the items this repair facility mentioned I needed, the BMW service rep (Sarah) help me understand that those items were not needed. Thanks for saving me thousands of unnecessary work.

Very pleasant experience. Recall issue was fixed very quickly.

I had an incredible experience purchasing my 2018 X6. Tai went above and beyond to make sure that I can drive out with the car I wanted for the price that isn't going to be making holes in my pockets and gave me an offer for the trade in that no one else could beat. Everybody from start to finish was kind and polite and very honest. I would definitely recommend this dealer to anyone looking to purchase a new BMW.

Damon and Leo are always such a pleasure to work with. I never have to worry that I’m being taken. They tell it like it is, give options and make recommendations but you don’t feel pressured. I wouldn’t take my car anywhere else!

Been in 3 times in a year for parking lamp malfunction. Last service visit I went in primarily for the parking lamp malfunction and they found the wiring was damaged. They fixed the wiring but never fixed the parking lamp. I've never had a good experience with the service department at this BMW location.

Excellent Fast Service

My overall experience was good. I did however feel rushed at the end when filling out the paper work. Still love the car.

Update: Terrible experience from service center. Got back a dirty car and they made me wait with no apology Spent $435 dollars on a service yesterday. I was told my car would be ready within 2- 2 1/2 hours so I decided to wait in the dealership instead of shuttle home. 2 hours in - not ready, that's fine 3 hours in - still not ready... 3 1/2 hours - car is in the wash... 4 1/2 hours later my car was "ready" and NOT CLEAN, half the car wasn't even properly rinsed No apology from the service rep until I brought him outside to look at my dirty car, and even then I had to ask for an apology! Thank you for wasting my entire day and for making me feel like a second class citizen. All smiles when I bought the car and paid cash, but no answers and terrible service afterwards.

Having never owned a top tier car I was understandably nervous about the service, attitude, and cost of having my BMW 328i at the dealership. Kevin, my service representative, came out and took me back to his workstation and asked me pertinent questions about what I needed done. We chatted about it. I showed him the invoice the snotty BMW dealer gave me. He said that he could do it for the price quoted. He then asked me if I wanted to do the oil change that was needed in abo...ut 100 miles. I told him I couldn’t afford the $250 price tag. That I was a teacher and money didn’t grow on trees. He dropped it to $129. I can’t even get the oils that price. I went for a long walk. I came back and the car was finished. I paid the bill. Went outside and looked at my car. They washed and detailed it. I checked out the rain gutter work and it seemed perfect to me. Got in and started the car and saw that the “brake light” error had gone away. They replaced the brake light. Didn’t ask and they didn’t charge me. WOW See More

I've only had this car for about 6 months & I bought it from a private party, so this was my first dealership experience with a BMW. All the recall services went smoothly & it was an added bonus to have my car returned to me with a fresh wash & vacuum. I will definitely consider returning when it needs maintenance work or repairs.

Damon, my service consultant is Knowledgeable, and professional and provided timely service! You

I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it back, all the tire pressure was at 40 psi instead of recommended 32 psi. I trusted the service engineers and it was my life I had put at risk , when I checked the psi at 40 while driving back home from BMW Roseville. Luckily I checked the TPM to see this discrepancy and drive back immediately to get the tire pressure reduced to the recommended 32 psi. Lost complete trust on BMW as a brand with this error, which could have caused my life.

My husband and I went into Roseville BMW to shop for an X5 because earlier in the week we visited Niello BMW and we were treated so poorly that we had to leave. We were hesitant when we arrived at Roseville BMW. When we first walked into the building, we were happily greeted by Tom Diefendorf who introduced us to Wayne Donnahue. Throughout our time with Wayne, he was knowledgeable and very pleasant. He took time with us both to find us the best X5 on the lot. As it turned out, we could save a lot of money by purchasing a new X5 with a few thousand miles on it. After we test drove the X5, Wayne and Tom worked well together in making us feel comfortable. The both made this purchase an easy and quick one, Most importantly they gave us the best deal ever. We were surprised how nice everyone was and how they all made it a pleasure to purchase our X5. Wayne and Tom made us believers that great service is still out there. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Tom Diefendorf, Wayne Donnahue and their BMW genius Mitchell are a wonderful team to work with. We will recommend Roseville BMW to everyone we know. And if they are available, they will ask for Wayne and Tom!

My husband and I went into Roseville BMW to shop for an X5 because earlier in the week we visited Niello BMW and we were treated so poorly that we had to leave. We were hesitant when we arrived at Roseville BMW. When we first walked into the building, we were happily greeted by Tom Diefendorf who introduced us to Wayne Donnahue. Throughout our time with Wayne, he was knowledgeable and very pleasant. He took time with us both to find us the best X5 on the lot. As it turned out..., we could save a lot of money by purchasing a new X5 with a few thousand miles on it. After we test drove the X5, Wayne and Tom worked well together in making us feel comfortable. The both made this purchase an easy and quick one, Most importantly they gave us the best deal ever. We were surprised how nice everyone was and how they all made it a pleasure to purchase our X5. Wayne and Tom made us believers that great service is still out there. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Tom Diefendorf, Wayne Donnahue and their BMW genius Mitchell are a wonderful team to work with. We will recommend Roseville BMW to everyone we know. And if they are available, they will ask for Wayne and Tom! See More

My husband and I went into Roseville BMW to shop for an X5 because earlier in the week we visited Niello BMW and we were treated so poorly that we had to leave. We were hesitant when we arrived at Roseville BMW. When we first walked into the building, we were happily greeted by Tom Diefendorf who introduced us to Wayne Donnahue. Throughout our time with Wayne, he was knowledgeable and very pleasant. He took time with us both to find us the best X5 on the lot. As it turned out, we could save a lot of money by purchasing a new X5 with a few thousand miles on it. After we test drove the X5, Wayne and Tom worked well together in making us feel comfortable. The both made this purchase an easy and quick one, Most importantly they gave us the best deal ever. We were surprised how nice everyone was and how they all made it a pleasure to purchase our X5. Wayne and Tom made us believers that great service is still out there. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Tom Diefendorf, Wayne Donnahue and their BMW genius Mitchell are a wonderful team to work with. We will recommend Roseville BMW to everyone we know. And if they are available, they will ask for Wayne and Tom!

Immediate response and action to fixing the recall on my car. Was on a wait list for 1.5 years with another "reputable" dealership in the Sacramento area. Very impressed and will use them from now on!

I am extremely impressed with the level of service at BMW of Roseville. Tom D went above and beyond to answer every question. We purchased the car and Tom followed up with phone calls to make sure we were happy. He was so kind and there was no pressure. Art was also helpful and knowledgeable. Thank you for making purchasing a car so much fun. You guys are great.

Tom Diefendorf was our go to guy. I can't say enoygh abot this guy.. friendly, good natured, knowledgeable and went above and beyond to make sure we had everything we wanted. Even after we bought the car he checked in to make sure we were happy. We also worked with Art and Shannon. All great over there.

My 335i needed a basic oil service and also needed the electrical system checked for problems and battery drain. Received a loaner vehicle. Poor communication from the service rep. No call back from service rep, no explanation of findings on electrical problems. Finally had to call at the end of day three to find out if my vehicle was ready. Pretty disappointing service.

It's a very nice dealership; BUT I bought my BMW in Boise - People were super friendly and always recognized me when I came in to have my car washed every week (something they do in Idaho, free car washes, once a week for a year). Roseville was "polite." But not the friendly atmosphere I'm used to at a BMW Dealership. The waiting area also had free coffee, water, tea, soda's, snacks. At Roseville, I believe they have vending machines. I'm not saying it's bad, just different to what I'm used to.

Damon got me in and out and found a solution on short notice. Much different experience than I’ve had at Concord BMW

Tony is a really great sales assist and helped me with even the stupidest questions I had as a first time buyer. BMW Roseville does make the experience pleasant and efficient!

Damon Kent & everyone in the service dept is great!! Thank you BMW!!

Overall purchasing my new i3 was a very pleasant experience. The right product, professional sales personnel, and willingness to search and find an i3 in the configuration of that I wanted to buy. The only negative aspect of the purchase process was the four hour processing time it took to complete the financial paperwork

This was the best car buying experience I have ever had! Walked in and bought the car no hassle. SHANNON was great to work with! The Staff genuinely cares about you the customer. I had a bit of trouble registering my car out of state (no fault of BMW) and these guys were around and helped the whole way through! Shout out to TOM and DAVID from sales, thanks!! 100% Recommend them to people looking for a vehicle!

I just purchased a BMW X5 35D from BMW of Roseville. This was truly a very pleasant experience. I received VIP treatment from start to finish. I was especially impressed by Mark Holland (Leasing Manager) who went above and beyond my expectations. Although they did not have the car I wanted in stock Mark went to extra lengths to find me the perfect car, the right model, color, and equipped the way I wanted. I will highly recommend BMW of Roseville to any of my friends and family and look forward to a lasting relationship.

Great Dealership! Friendly Sales and Service in one place.

Excellent

I had a due bill for a second key and replacemnt of my foglights. Had scheduled an appointment that was 2 WEEKS out. I got there and waited 2 hours for the service just to be told that the parts arent ordered and I'd have to reschedule. That is some BULLSH*T! Its my 3rd time visiting this place for the same reason and nothing has been done yet. Dont go to BMW of Roseville. I heard BWM of Sacramento will take care of you.

I went in at 9:20 and I came out at 11:20 for a simple battery programming. It seemed I paid but the service Department needs to pay me for keeping me waiting for 2 hours for a simple 20-minute procedure

I think they could be a lot better if they worked on their time being instead of keeping me there for 2 hours waiting for simple 20-minute procedure that the rep said it would be! The people are nice but the service timing needs a lot of work.

Excellent service. Very friendly personal. Waiting room is very convenient so you feel like you home.

My service adviser Damon was easy to work with, he was very professional and had my car in and out in no time and always takes the time to let me know if there is something else that is needed with my car such as tires, brakes, etc. This time everything was good!!

In for routine service. Car in and out when service writer said it would be.

Great work was done and they were quick when performing ut

Great service and follow up. Would buy from them again. Provided I can afford it 😊

The attached message spells it all out fairly clearly. The response from BMW was pound sand. Since you cannot provide receipts for oil changes that took place, we are not going to stand behind our product and reimburse you for repairs for a known defective part. BUYER BEWARE!

Best service. Work done very well and fast return. Friendly staff.

Would not fix broken timing chain on my vehicle due to the fact that I was unable to provide proof of oil changes performed by previous vehicle owner, even thou this is such a common defect in my 2012 BMW 528i that the warranty has been extended to 7 years / 70,000 miles. BUYER BEWARE!

I test drove a Porsche Macan S and wanted to compare it to a BMW X3 M40i before making a firm buying decision on what my next vehicle would be. I headed to BMW of Roseville since they were fairly close to the Porsche dealer and had the M40i in their inventory. I walked into the showroom and approached an employee, Shannon Babby to ask about the X3 and to take a test drive. The first thing I want to emphasize is that he couldn't have been more pleasant and straightforward. The entire experience from the greeting to leaving with the X3 (yes I did buy it) was truly excellent. On a side note, I really wanted to love the Macan S but the X3 was tremendously better in many for both me and my wife. Shannon took time to explain the tech equipment on the car and the differences in the all new X3. He sat down and listened to what price I wanted to pay and assured me he would work with me to meet that goal if possible. Before we completed our agreement he made sure I got all incentives that BMW was currently offering. I would encourage anyone looking for a BMW to make an appointment with Shannon and of course try the Ultimate Driving Machine.

We had a wonderful car buying experience our sales person was excellent. I highly recommend working with Art, especially if you are a Russian speaker. I would gladly come back and purchase a bmw with him again!

Very helpful, friendly and informative.

Love my car , but the follow up with customer service department has gotten worse over the years.

Great customer service! Love the no pressure sales approach. Completely happy with my new vehicle

It's easy to do something to satisfy a customer. If they're hungry, they buy a sandwich, a sandwich is made, they eat it, and they're satisfied. That person may never come back for that sandwich when everyone can make and sell one. It's when I get an experience that makes me say WOW! that a lifetime customer is made. I look for that WOW experience any time I shop, but especially when something goes wrong with a purchase. How a business responds to an error tells me if they a...re worth my repeat business because I know that errors, human or mechanical, can happen anytime. I had an issue with the door lock mechanism on my 2015 328i. Kevin, new to the service team, but not new to the trade, greeted me with a smile, took ownership of my issue to make me feel that it would be handled right away, and offered a shuttle or an Uber ride to work. He also pulled the oil change forward a couple thousand miles. But the kicker was that they had my repair and oil service done in half of the expected time! I am very happy with my purchase. Cars will always need service, even really nice ones. I feel like I will be well taken care of any time I have an issue. See More

After a few mishaps in servicing my 435I Convertible, the team at the Roseville BMW came thru with flying colors, great communication and professionalism. Special thanks to Damon and Julio for their cooperation, these guys understand how to value their clients.

Service Manager Allen and Service Representative Shaun went beyond the usual and customary to welcome me as a new customer to Roseville BMW. My expectations were exceeded ! I have posted a YELP review that highlights the delightful experience with all persons that I came in contact with during my first visit for service.

This was my first experience with BMW of Roseville. What a great staff. From the initial appointment-thru the service, I was very pleased..with their professionalism, kindness, patience, and their willingness to listen. And the shuttle service was fast, safe, and the drivers were friendly. What a blessing to have this experience. Thank you BMW of Roseville for setting a high standard and living up to it.

The most amazing experience I’ve ever had buying a vehicle! I am so thankful to Shannon for helping find the perfect car for me and treating me with nothing but respect! I’ve bought here before and that’s why I came back! I will never go anywhere else! These people took time to listen to me and my special circumstances to help me get the car I wanted! Best place ever!!

Horrible service and they were very rude.

This dealership has the worst customer service. It is impossible to reach a service representative. I have emailed, left voicemail, called and called. NOTHING. I was telling the receptionist I was unhappy with the service and asked for a manager and was told that he was too "busy" to take my call after he picked up the line and put me back on hold. They NEVER have any loaners available. I purchased a new very expensive vehicle that needed to have tint done and was to be taken to enterprise for a loaner. I was given a dirty piece of garbage. Never got a call back about another appointment that I needed. I decided to call BMW of Sacramento, Actually spoke to someone right away and had my vehicle scheduled in right away. I wish I would have just went to them first before having this terrible experience.

I received a recall notice for my 335i airbag. Called September 2017 and given appointment November 28. Dropped off the car at 8:00 am, told would be ready in couple hours. No call from them by noon, so I called and they told me THEY DO NOT HAVE THE AIRBAG. Wasted my day and wife's time driving me around since I had no car to get to work. After 2 months lead time they didn't have the part ready, didn't bother to call me, and I had to call them to pick up the car 5 hours later. Would give zero stars if I could. Avoid Roseville BMW service at all costs.

Waiting on hold for the service department for 22 minutes.

Excellent sales staff. Very friendly and made car buying process pleasant. Good pricing too. Highly recommended!

BAD! I went in to get a oil change, left with my car misfiring and check engine light on. Before leaving I noticed my car running extremely hard while in park/idle and the check engine light magically appeared. I went back into the dealership immediately to speak with Patrick McGarritty, when I announce that the check engine light was NOT on when previously to coming here he completely told me likewise, essentially telling me I was lying and the "techs" had noted the light was on before service. I can look past the light being on but the tipping point was the car misfiring and running extremely bad while in park/idle. They completely ignored what I was saying and brushed it off as if i was the faulty party. Unbelievable. Took the car to M Power Motorsports and guess what they found? A broke DISA Valve! How about that! The DiSA Valve is directly next to the oil system. Is this all a big coincidence? I don't mind the fact that a mistake was made and a park broke, what I DO have a problem with is how they responded and talked to me. Shame on BMW Roseville to automatically blame the customer and assume everything the customer is saying is a LIE.

My experience was wonderful. Mark Hollamd was very helpful and got me into a car for the price I was looking for. My daughter will be very happy to receive her first car as a Christmas gift in a couple of weeks. The entire staff that I dealt with were knowledgeable and friendly....Thank you again!

Very helpful and knowledgeable. Very pleasant experience thanks for the help

Fantastic customer service from the moment I walked in the dealership to the moment I drove off in my used 328i. The sales staff (Daood, Subeh, Donahue, Holland) were knowledgeable and helpful, but NOT pushy. Finance pressional was efficient and friendly. I like the concept of the "genius" - I've owned BMW/Mini for ten years, but learned some new features from Manny and Mitchell. BMW Roseville may very well set the standard for pressure-free, quality sales, service and financing. Bravo!!

I had been getting the major run-around at my local BMW dealership. So, out of frustration, I emailed Roseville BMW. Within minutes I had a response, and within an hour, we negotiated a deal. I cannot believe how fast and easy they made the process. I highly recommend them. Our salesperson, Tai (pronounced TY) was honest, knowledge and friendly. If any friends or clients are looking into BMW, I will send them to Roseville BMW without hesitation. Thanks for the awesome experience!

The lease process went very smoothly and our sales people were very patient as we pondered our options. Also, the two young gentlemen who familiarized us with our vehicle were very gentle and helpful. We are not very techy people. The only let down was that we later learned it is common for customers to receive a set of rubber floor mats for inclement weather. Granted, we did not ask about this because we did not know. It would have been a nice gesture (value added experience) rather than learn about it later.

Always takes care of my wife & i!

I experienced engine problem on a Tuesday and drove the car home because it was a short distance. I called BMW service in Roseville as soon as I was home and was told the earliest appt. would be Friday. I told the scheduler that the car would be towed there. She promised she'd make a note. After having the car towed in on Friday, I was told I had no appt. and that the car would not be checked that day. My service advisor Wendy Lange was very efficient, she updated me on the progress of my car. I finally got it back on Wednesday. Wendy gets five stars. My advice is not to go thru the scheduler to make appt. but call your advisor instead.

Took my 2016 X5 diesel in for service and I was once again blown away by the service and customer service that was provided by this service department. Truly the best dealership I have been to.

We had been trying to get an air bag recall service for many months. Then six weeks ago we got the appointment and we received sever email confirming the replacement. When I went they said they didn?t have the part and would do a service instead and reschedule. That didn?t work for me I live 50 miles away. He said they could keep the car overnight and have it done first thing. I called and left 2 voice mails and called the general number for service with no response. I couldn?t believe it. I called the sales department for help. I won?t be back to this service department!

Very helpful, friendly salesperson Tai Cai and financial service staff Ovid

Very disappointed No follow up from service advisor Very unprofessional they say something on the phone and dont follow up on it. I’ve serviced my car at Niello on Arden way what a difference

Customer service sucks. Called svc five times to chk status - no answer, showed up later and they went to chk on my car but never returned. Waited 20mins and left. Then my wife called to say she still had car as apparently they were not able to make repairs due to not having the part. That is no excuse as I had scheduled the svc weeks in advance! - Definitely not the ultimate customer experience!!

The person who checked my car in was great, also the cashier when I picked my car up. I'm from southern California, so our dealerships provide a more personal warm and fuzzy experience. You're meet with advisor first hand who turns on your car looks at the diagnostics, then walks around the car, looks at the tires etc. You go into his cubicle and sign the estimate receive a copy of it, pick up a loaner and then you're on your way. During the day you'llong hear from your advisor at least once if not twice before you pick your car up. None of this happened at Roseville BMW, starting with getting a copy of the estimate, I had to call twice to get a status on the airbag replacement and the brakes. In addition, I had to call again to find out when my car would be ready to pickup. Then I got a hard sell tactic to replace my rotars. In short I'll use this dealership for emergencies only and when I make my two annual trips to Los Angeles my car will be scheduled for maintenance there.

I very disappointed in the service I received. The problem still exist's and I'm taking it back today to see if they can get it right.

Our salesman was great. No pressure, no stress and was willing to help in every way. He made is possible to drive my dream car home! Thank you Josh!

They always have many people working in this place and I always have to wait long long time. Must improve....

Great experience,no pressure they were there for us. Looking forward to first service. Mark was absolutely fantastic at keeping us posted on the status of our special order X1.

great service, courteous staff, right on time.

I want to thank Patrick, who has always been thoughtful and respectful. The service has been great, and each time I was without my car, I was loaned great BMW's. I would refer anyone to the Roseville BMW. Thank you for taking good care of my 325i.

We bought a car from the Roseville BMW couple days ago. Wonderful experience, great people, & amazing cars. John was a great help to us, an amazing salesman. We had great time and enjoyed getting our first BMW. Thank you guys -Gabe Now 2 years later and couldn't be happier with service

We appreciated having a loaner vehicle especially since it took a week before BMW was able to repair our minor problem under warranty.

Really bad customer service with service rep. Sales/profits are thier main focus instead of customer experience. Returned a purchased part now have to wait for up to 10 days to receive my refund.

Worst BMW dealership ever!!! I love my car, but the dealership is the worst. I had to come back 4 separate times as they told me a part was in only to tell me when I got there it wasn’t. I received a loaner car that was filthy. The people there have no respect for my time always making me wait even after telling me the car is ready. I don’t trust them whatsoever. Every thing they do is half ass. You can’t find the general manager nor the owner to complain and I doubt it would do any good. I spoke with Corporate but that was a waste of time as well. I went to buy a BMW for my wife, but because everyone there is so slimy we went next door and bought a Cadillac.

I am giving 1 Star because ZERO stars in not an option! Beth Anne below was generous in my opinion with 2 stars! I have NEVER been so frustrated & disappointed in a dealership! I have sent MANY email, left multiple voicemail messages & numerous messages with several different people and can't get anyone to resolve the matter at hand which is not difficult and was told it would take 1-2 days and it's been 2 MONTHS! I LOVE BMW's! I have been a BMW owner for years; it's my vehicle of choice! I'll be shopping for one in January but I will be going to a DIFFERENT BMW Dealer!

I assumed a small problem such as a rattling fan would get taken care of. Arrived after receiving word from BMW of Roseville to pick up the vehicle- to discover that problem hasn't been fixed at all. This after settling any dues and receiving my keys. The offered to take it back and try and fix it again and were kind enough to provide a vehicle for the day but what a let down and unnecessary inconvenience? This after paying premium prices to get the car looked at. Disappointed .

Excellent Service. I never thought I would use a dealer to service my car but BMW of Roseville and my service advisor are excellent and worth the extra cost.

Had my BMW towed 85 miles great m Truckee to Roseville for a broken wheel bearing. They found a couple more things that needed repair. All, thankfully, under warranty. I came to pick it up 3 days later and drinks be off to see the warning light still on the dash. A headlamp was out. The service person couldn’t give me a price. Said that I could wait and they would fit me in sometime that morning. The car had already been there 3 days. I phoned and left a message with the manager of sales. No return call. Overall very disappointing service this time. Who lets a car out of service with a warning light on and no note to customer??

I own a BMW X3 2007. Well maintained vehicle that recently had an issue with power seat motor. I was well prepared to explain my issue (since I was there when the motor broke) to the mechanic that was about to service my car - PATRICK - but not only did he undermined me ,not listen to me, he did not even suggest to fix the actual issue! He suggested for me to pay !!!! $2500 !!! for a new rail that was blocked! ( well of course it was blocked when the motor that moves my seat back and forth was fried) That made me believe that he did not properly diagnose my issue and I can confirm how this money-hungry service center mechanics are UNEDUCATED and INCOMPETENT to do their job - since I myself fixed my issue in 20 minutes and I spent $30 on it ( new seat motor and You Tube). BMW Roseville Service center is extremely UNPROFESSIONAL and DISRESPECTFUL to active duty military members. As me and my husband ( serving in USAF - was dressed in his uniform) adjusted our work schedules to come and get our car fixed - we walked into an office where workers were joking around inappropriately with each other, where we stood in the middle of the reception area for some time before anyone came to greet us, where there was 5 different workers around and everyone stared at us. Of an BMW Service center you would expect a fair treatment and professionalism but in return we got an FRUSTRATED, RUDE and ANGRY receptionist (you can recognize her as she wears braces in her mouth) that talked to us like we were not even humans. I paid $129 for a mechanic to take a look at my car and he said that regular checks of the car are included - FALSE! They checked my tires - tire lamp came on an hour after I picked up my car, they were supposed to replace my windshield wipers - they are as smudgy as they can get, they were supposed to top off fluids in my car - they did not!!, they were supposed to change my filters (oil, air) - they did not!! What I got was (it rained the night before so my car was clean) a car COVERED in FILTH , all of the papers and plastic just tossed in my car! As I announced myself to come and pick up my car at a certain time ( I gave an appropriate timely notice) since I was working - I came to the dealership to end up waiting for my car to be washed! News flash - they DID NOT wash my car and when I politely confronted the RUDE and AGGRESSIVE RECEPTIONIST she said well the car was is complimentary (basically yelling at me) - and that is fine , but BMW service center actually made my car EXTREMELY dirty that no surface wash was able to wash it off. As a paying customer I believe I deserved a regular customer service, a truthful car issue diagnose. I refused to pay the outstanding price since I did previously inform myself about this issue - but what happens to people that don't - do they get ripped off on daily basis? Also am I only foreigner that they treated like we are lesser people? Is my husband only service member or African American that they treated with disrespect? I know I will probably never get my money back when I am not even able to contact a supervisor about this issue. When the time comes to upgrade my vehicle I WILL NOT come to the BMW dealership Roseville or recommend it to anyone.

John, Wayne and David were outstanding.

Service is amazing!

Great sales staff. Very competitive pricing. Sales manager David was a great asset in facilitating purchase, even though I did not have title to trade in car nor any checkbook to pay. Would definitely go back for another new or CPO BMW.

Great service

I wish I could give them more stars. Absolutely refreshing to show interest in buying a car and have the low pressure salaried salesmen put our interests above making a sale. It made us feel like we were treated like humans, not prey...like John L Sullivan Chevrolet across the way... John Moise at BMW was the best salesman, ever.

Great dealership; excellent service technicians; outstanding customer service. No complaints and nothing but excellent service for the past 4 years.

Our family members had a car stolen and could not afford to get a replacement anytime in the near future. I was in Texas for work with my wife in California still. Roseville BMW worked with me and her to get a deal done and signed with in a 4 days. They had to over night papers to me line up notary in Texas to ensure it was not someone stealing my identity. They made delivery on the vehicle to my wife on the 5 day and helped us line up a complementary detail with Austin Texas BMW. Great people from the sales floor to the manager. Highly recommend and will buy from again.

One of their porters stole all the coins I had in the center console when returning my vehicle after an expensive service. Then went on to ruin my transmission which they failed to fix.

Sarah as always is very pleasant to do business with and very conscientious about keeping me updated while my car is being serviced. The place is always kept in pristine condition with a very comfortable waiting area

Absolutely fantastic service and courtesy extended by staff. Very comfortable lounge with a variety of refreshments. Thank you BMW Roseville!�

I am hoping that I will change this rating, but am waiting to hear back from BMW of Roseville. I purchased a CPO 2014 535I on September 1, 2017. I had to take it in for a minor service issue on September 20, 2017. That issue was resolved but apparently the car that I just bought 19 days prior to this service date already needs new tires!!!!!!!! In talking to a service rep, I was informed that I should have checked the tires myself prior to buying it. I have left a message for the gentleman that sold me the car, hopefully his answer will be different! BMW of Roseville made it right, they put new tires on my car. Thank you Sarah, thank you Shannon and thank you Manny. You all stepped up!!

Great service. BMW either hires the best or has impeccable training. Always a joy going there. I get fast service with professional and kindness. Special thanks to Patrick McGarrity

Great sales person! I was helped by Karla and David who did the financing. Good job for the speedy turn around and thanks for the help!!

The dealership has always been kind but one of the selling points of my BMW is getting a loaner car during a service. I have yet in the last two years been able to get a rental car. They are always all taken. This is very discouraging.

I purchased my last BMW at this location. The Sales & Financial teams were friendly, fast and efficient. The Service dept is always good to work with. I can usually get an appointment with my same service advisor within 24 hrs. 👍😊

Brought the car in for routine servicing. They kept it for 12 hours. When I picked it up, it hadn't been washed and the service alert wasn't reset. So now I'm pretty sure they charged me $725 to drive it on and off the lot! Niello in Sac would have washed, vacuumed and serviced the car in under 2 hours. WHY did I go to Roseville BMW????? Now my car blinks RED: SERVICE ME! when I turn it on. I think I'll call the cc company and stop payment

I drove there three times for nothing thinking I was gonna have my car serviced my service guy was very rude I hate when my car needs tone serviced because I have to deal with the rudeness

This is the 3rd time I've been to BMW for service. The 1st and 2nd times were not great. Each time the service advisor deflected my concern and kicked the can down the road. I was provided false information each time. The 3rd time my warranty had just expired and the honored the warranty anyway. This was definitely the. Eat experience and the service advisor was very attentive and knowledgeable. Hopefully the service center is headed in the right direction. My only negative takeaway from the 3rd visit is that the "car wash" attempt was very poorly done.

Second time here and both times they took care of my service efficiently. Shaun went above and beyond again to look into any concerns I had with my car. Only one thing though, I don't know if they topped off my washer fluid and forgot to turn off the low fluid level light...not really a big deal

Scheduling system is terrible. It took 5 hours to get a simple 1 hour service project completed! Why have an appointment system if you still have to wait for hours for them to service your vehicle? When I called to find out how much longer I needed to wait, the service rep said it was done, they were just waiting for it to be washed. I opted to wash my vehicle myself instead of staying longer and having to drive back to Placerville in commute traffic! Lucky for me most of my BMW service needs are taken care of by my local German Vehicle Mechanic since my car is no longer under BMW's warranty and I don't have to drive over an hour to get to Roseville BMW.

I could not be more satisfied with my experience buying a new X3 at BMW of Roseville! From the minute Cameron greeted me at the door until Mark Holland sent me off in my car it was the best car buying experience I've ever had...really! No pressure, no hassle, great trade in value on my old car, streamlined financing, overall positive outcome. I went back a few days later and Mitchell patiently showed me all the features of my new SUV. They now have a customer for life. That would be me. I would highly recommend that you ask for Mark to help you buy your Beamer. He is the best.

I have challenged credit and my trade in was in the negative. I was treated rudely at Concord Lexus and a few other places. I didn't want to attempt to go into another dealership, because it was embarrassing. I decided to try BMW Of Roseville. I sent everything over the internet and Maureen was so nice and helpful. I was told what was needed to get approved. Maureen found me the car that worked for me and the staff I worked with when I arrived at the dealership was awesome. I am now driving a 2017 BMW and couldn't be happier!!!!!

I've been owning 328i for almost 5 years. BMW service department has always been there for my concerns, questions, and provided timely support as requested. Patrick, thank you for your professionalism and for being there for me. 👍🙏🏻

The people here are very nice and helpful. Plus they cleaned the car. You can't get better than that. Thank you Roseville BMW

First and most important, they always have cold bottled water and snacks! Beyond that, I just leased an i3 there. The service up to this point has been both efficient and friendly. Maureen has been easy to work with and responsive. They also offered a very good price. Because we ordered our car from Germany, Maureen kept us informed about it's arrival date, which was helpful. One problem is that I live in downtown Sacramento, so Roseville is a half hour drive. Not a big deal for the original transaction, but I'll see about how that will feel when I need to come out for service. The lease agreement doesn't allow for a loaner unless I leave the car overnight, and the Roseville Auto Mall is no place to be stuck without...wait for it...an auto.

My service advisor is profession and knowledge, I am always treated with respect and feel valued as a customer.

Great experience and customer service. The salesperson, Azz waited for me at the airport and answered all my questions related to the car even on his days off.

The absolute best customer service ever received by a car sales business. Shannon, Wayne, and everyone including the finance person treated my family royally. Thanks

Great Buying Experience! I have been a customer with BMW of Roseville going on 9 years now, and have always been very happy with both the Sales and Service Departments. I prefer to deal with the Internet Sales side and recommend "Peter" highly. As for Finance, I truly enjoyed working with "Tony", his honesty says volumes about the type of dealership you're involved with. On the Service end, I can't think of two guys whom have ever been more helpful than "Alan and Shaun". I feel that all of these fine individuals have treated me with the Utmost in Customer Service. I Appreciate and Highly Recommend "BMW of Roseville" for your Ultimate Driving Experience!

Great experience working with service rep Chris Cubberly!

Sara was really helpful, Thank you so much for all her help.

Brought my BMW in on a Saturday, I knew I needed rear brakes and was quoted $600.00, plus I need regular service which I authorized. They were nice and gave me a loaner for the day. I received a call and was told I needed a new alternator which I approved, price quoted was $600+. On Monday I called and told them I found a receipt for the power steering fluids and that it did not need to be done, my service advisor was off that day and so was her team and there was no one else who could help, I sent an email to her so she would get the message on Tuesday. When she called me Tuesday she advised that the work for the steering fluids was already done on Saturday, strange that was the only work done that day. Was advised the price for the alternator was quoted wrong, it was $1300.00 not $600.00. I did receive a small discount but I think I shouldn't have had to pay anything for the steering fluid. I was disappointed with the communication from the service department. I just moved from Texas and had a great service from the dealership there, maybe I was spoiled?

I was a first time customer. I brought my vehicle in to get an oil change, have a recall done on the airbags and have the car inspected because I just recently purchased it. Sarah was my service adviser and she let me know that they will check everything out and take care of the airbags. I do like that you used uber to take me to where I needed to be and pick me up as well, that is very useful. However, when I went to pick the vehicle up I asked Sarah what did they see on the vehicle and she really did not have a good answer for me other than I needed new tires and that they could not do the airbags because of a prior issue with the car which is fine. They did not tell me what was leaking, how the brakes looked and if there was any other issues that needed to be addressed. I wanted to know the problems that it had so that I could plan my next services. After that Sarah sent me to the cashier which was a male, I did not see his name. He was not very polite or welcoming and he was extremely slow. I paid did not get a thanks for coming in or anything. I walked out to the service drive to get into my vehicle there was still the seat cover and window tag in the car so I had to go throw those away. Then after driving home I noticed that my steering wheel airbag was not all the way on and I had no time to take it back and get it fixed properly that day, this is a MAJOR safety issue (How do I know the airbag is hooked up properly). I also noticed that Sarah entered my mileage wrong on the paperwork, so I thought to myself; I am going to check Carfax. Sure enough it said on my Carfax that I had mileage inconstancy. This has made me extremely irritated because this car has a clean Carfax, but not anymore. Next I called the dealership which is today 8/30/2017 to express my issues with a service advisor. I spoke with some guy and he said Sarah was on lunch and would call me back. I never received a call the rest of the day! I cannot believe the service I received my very first visit to Roseville BMW. If my problems are fixed I will give you guys another chance, however, it is not likely that I will recommend anyone to Roseville BMW unless I have a different experience.

My last experience with BMW of Roseville is awful. Absolutely not professional. Three days instead of one, additional charges not included initially and not willing to work with an insurance company - that's what you should expect there. Please, avoid them if you can.

My last experience with BMW of Roseville is awful. Absolutely not professional. Three days instead of one, additional charges not included initially and not willing to work with an insurance company - that's what you should expect there. Please, avoid them if you can.

I had a wonderful experience purchasing my vehicle. Farid the sales person was professional, knowledgeable and attentive. The finance manager, Greg Sagely exceeded my expectations and made the process effortless and pleasant. Gregg was outstanding! I left the dealership feeling completely taken care of as a customer. I had a horrible experience purchasing a vehicle in the past at a different dealership, so I was nervous going in. Farid and Gregg completely change how I felt about purchasing a vehicle and how you are treated. I will definitely tell my friends and family about the excellent customer service I experienced at Roseville BMW! Thank you for a wonderful experience! P.S. Nick & Manny were extremely helpful. (Genius)

Great service.

Always service my car here. Prompt service. Love the shuttle service.

Excellent customer service! I will return to purchase my next BMW from this dealership!

Friendly staff and the grounds are kept clean. The representative that help me wasn't very knowledgeable.

Appreciated the service and willingness to work through the issues and stand behind the quoted price for the repair.

Good facilities .. professional staff. Good loaner cars. service experience only so far. I'm sure the dealership staff is also well trained and professional.

Very well done

Great customer service and sales! I will only buy from them from now on and I live 1 1/2 hours away, so that's saying something....

good service, sad it took two days, I had to add a third for logistics, massive change with software updates, you should do these over the 4G network like Tesla, could have use some of the fix's earlier. Tires are overpriced......

Hello to who this may concern we experience the best car experience since 2002 tau cai is the best we love in Reno NV and couldn't anybody to taker a chance with us we have the AWD ford fusion we wanted and were happy very happy we want thank BMW of Roseville automall we felt like family so thank you were still on cloud 9

We shipped our 2015 BMW X1 from Hawaii to the mainland to use traveling throughout the summer. The vehicle now has 14,600 miles on it and I wanted an oil change which I thought was covered under the maintenance warranty plus a list of small repair items such as fixing a leaky tire, possible front end alignment, rear window washer blade replaced from cracking and install an unusual item called a "com module" so the car safety mechanism (like GM On Star) can communicate in ca...se of an accident. The young lady turned me down on virtually every item on the list saying it is not covered under warranty or they require me to go online to customer service to request special service etc. I was actually shocked at her response. Then she got the service manager to come and talk to me and he had a totally different attitude and took the bull by the horns and went to bat for me. A couple of hours later, the technician came out and spent 20 minutes talking with me and explained what he had done followed by the service manager once again coming out to see me and explaining that he called the BMW rep and got approval to install the new version "com module" at no cost. I was thrilled. The front end alignment made the car drive significantly better and we will return in a month to have the module installed. Bottom line my initial totally dissatisfied reaction to being told "no can do", turned around to be one of being a happy camper. See More

Very disappointing. I purchased my second BMW for a few reasons. One of the reasons is because I love the customer service and attention to detail. I took my car in for a break issue, that was installed by someone else, not BMW, that needed to be repaired. My issue is not the price. My issue is that the Technician stated "did NOT replace sensor" "NOT" being the key word. I was charged for "parts" I asked what parts were replaced. No one at the check out counter could figure ...that out. He said it was the "oil change charge" I replied with, my oil change was $119 (ish) so they charged me $103 for parts and my oil change was $16 for labor? He couldn't answer that. As I looked over my invoice I noticed they charged me for a sensor. That would be fine. Except the technicians notes state "did NOT replace sensor". So I was charged for a part that was not installed or was it installed and the technician noted it wrong? Was I charged for a part that is not on my car? (I did have an oil change too). My car was supposed to get a car wash. I know it's a small detail but it is one of the reasons I love BMW. No car wash. After that I had to pick up my daughter's car from VW for an oil change. Her car was washed and returned perfect. VW went above what I expected. I was very disappointed with my customer service at the counter and the attention to detail. I will add that my advisor was in a meeting. He's always spot on. No complaints with him. I'm sure if he was available he would have either explained it to me and resolved any question. And made sure my car was clean. See More

Took my car in for service (have a maintenance contract), at first they weren't sure if oil change would be included (brake fluids and some other stuff was to be done per contract). The rep (Wendy) spoke with manager and oil change was included at no charge. I also mentioned the car next service alert came-up as 1/2000 (car is a 2013). Was told this might entail doing a software update which would not be covered. I agreed for I want all alerts to be working and correct. ...Later they found the issue and didn't need software update but and they re-set the system. Was going to be charged but when I asked why since there wasn't a software change they waived the cost. Car couldn't be washed, they were having issues with the car wash machine. They said I could come back for it, nice offer. Overall, the service performed was good but I had to ask about these other things (oil change, software charge). Felt if I hadn't I would have been charged extra. I appreciate the costs were waived and I will return to get my next maintenance done there since they seemed to value customer's returning and longer term relationship vs. making a quick buck. This is a correct approach to creating customer loyalty. See More

Chris Cubbely was awesome as always. He is always so helpful!

Eric was great but the price for the repairs was crazy. Service was great

I brought my car in for servicing and was immediately greeted by friendly people, willing to help and answer any questions I had.

My appointment was 3 weeks ago. They needed more parts. Still no call. Called manager and two days later I have still not been contacted.

Damon did a great job. Took X5 in for noise by catalytic converter and he also took care of a recall for vehicle...

Great experience with BMW Roseville. I decided to bring my car here (even though it's further from my house) after a few bad experiences from the other dealership were I used to have my car maintained. My advisor Eric was honest and upfront on what we need done and even found out that our car was part of the low emission vehicles that covers some of our repairs. Scheduling an appointment was a breeze and took advantage of their shuttle service with friendly drivers.

I experienced excellent customer service from Patrick at Autonation Roseville BMW during routine maintenance visit.

5.0 star rating 5/19/2017 I just leased my third BMW from Maureen Rielli at BMW of Roseville. All three times she has been wonderful to work with. She does extensive research to find the car I want, she goes the extra mile to get me all of the possible incentives. She provides updates. The car I want is the one I get and the numbers are exactly what she quotes me -- No surprises. This time, the car I wanted could not be found in local inventory so she had one built for me at no additional charge. The manufacturing time exceeded my lease-end date and Maureen handled my lease extension -- I only had to sign and send the doc in. I highly recommend her. She made the lease experience pleasant and seamless.

Just like home), great team. Special thanks to Dave!

Bought 3 cars from Roseville BMW and have had great service. Love my 2016 M sport 4 hard top convertible. I was teamed with a BMW genius who answered all my questions. I wasn't ready to commit yet he spent more time with me. When I finally said yes. I called. He met with me the next day. Spent 4 hours going over all the options. And!! I'll drive the 100 miles any time I need something for or about my BMW.

Loved working with Damon in Roseville. He was courteous, kind, and answered all of my questions. He is friendly and service oriented.

Vehicle had squeaky noises coming from the drivers seat. Repair was made

Just bought a 2017 330i Sedan......great experience - totally awesome salesman John Moise and easy financing......couldn't ask for more. Thanks BMW of Roseville!

New sales guy, we can cut him some slack. Although it was a bit shameful seeing how little support he got from his colleagues. We were there nearly 7 hours just to lease a BMW i3. Only one "genius" on the premises on a Saturday? We couldn't get his time to even do the intro in the car. Ended up driving a way with our new electric vehicle to learn everything ourselves. Not the BMW experience we expect to have.

was very courteous and helpful when need service Damon Kent is a GREAT service advisor

Excellent and fast service in purchasing our 2017 BMW via the internet and AutoNation from BMW of Roseville, CA. Sales manager Maureen Rielli made the process easy and painless. It was especially nice to have the car delivered to our home in Marina, CA by a very professional and courteous "BMW genius" who answered all our questions.

Great service and buying experience. I'm loving the new 4 series

Had a great experience with my sales rep Wayne! No pressure, very straightforward about the purchase of the car and lived up to my expectations!!

Shannon Babby is the guy to see if your interested in a new car!! This is my third purchase from him at Roseville BMW!! Loving my new car!! Thank you Shannon!!

I always enjoy coming here. They always take care of me. Xo

We had a wonderful experience. Everyone was helpful and knowledgeable in all departments. There was no pressure and plenty of time was taken to explain operation of auto, financing, etc. Great place to purchase a car.

Excellent experience. Smooth process I worked with Azz. I would highly recommend him to anyone looking to buy a BMW.

What a great experience! Everyone was SO nice and helpful, it made for an enjoyable car buying experience. Oh, and the cars great too!

Great customer service !!! Love it here ! You all do such a wonderful job ! Keep up all of the hard work & sell those beautiful cars !! �

Wayne was very helpful in helping us to purchase the car we wanted. He never applied pressure and was considerate of our buying guidelines. I would recommend him to anyone!

Buying process was quick and painless. Freddie took care of us throughout the sales process. We never felt pressured or like he was trying to trick us. This is our first bmw and after the experience, we'll be back. Thank you Freddie. Kaley and Tyler

Damon is always very professional and takes great care of me.

I recently bought a 2016 X1 at Roseville BMW. This is my third purchase with them. Mark Holland was excellent in finding the best car for my needs and budget. He took his time to make sure I was nothing but ecstatic in my purchase and I am!!! All of my experiences there have been pleasant. Staff is excellent across the board. If you are looking for a BMW, I highly recommend Roseville BMW! Thank you to Jon and Peter in sales and finance for also taking such great care of us!

Service for my BMW was excellent - they provided me a loaner. I requested an SUV to see how they drive and Patrick was able to locate one for us to drive while they were servicing my car. Everything went exactly as promised - timing, cost - very professional and courteous.

Roseville BMW is the Best at Customer Service and they know how to take care of you. The process from start to finish is always seamless and they go the extra mile to make sure you are getting the car you want.

Great buying experience. Maureen Rielli exceeded my expectations in the sales process and Chris Cubberley in Service has also been fantastic.

Our 2017 BMW X5 xDrive40e is the second BMW we bought at this dealership. Couldn't be happier with the service we received, from initial contact through test drives, financing, and periodic maintenance. We've been to other dealers before and by far this one is the best we've come across!

I was looking for a Certified Pre-Owned BMW and found one that I liked through Cars.com. I spoke with Mark at the dealership; we had a straightforward discussion about pricing and he invited me to see the car. I drove almost 2 hours to see the car, liked it, and bought it. The process was simple, clear, and honest. I would work with them again and only wish their dealership was closer.

The entire Team are just outstanding. They were very knowledge and they were able to answer all my questions accordingly. The facilities is nice and neat, organized and functional. I really enjoyed the experience!....congrats to the Team

We've always wanted a BMW and am so happy to finally have one. Ours is 2012 but you'd think it was brand new! Handles amazing and I love driving it!

Great car, great price, great dealership. Our 2017 X 3 is terrific and so was the purchasing experience. Got a very good no hassle price right from the start, did not have to haggle their offer was so generous. After being shown the features of the car in a pouring down rain a staff member transferred all of our personal belongings from our previous automobile into the new one. Good customer service no pressure, I recommend.

This was my first experience at an BMW dealership, and I was a little surprised to see they didn't have salesmen out hunting for customers... unlike Toyota, who keeps a "pack of wolves" in a tent outside, ready to "attack" the first chance they get?sorry for the terrible analogy, but that's how I often feel going to ANY dealership. BMW was nothing like that. I took my time to get familiar with the cars in the lot, and when I was ready, I walked inside and then I was approached by Artur, whom I was very fortunate to meet. He had exceptional experience and care throughout the whole process. I mean it. I had no intention of actually purchasing anything that day, let alone from BMW (with the expectation that it'll be expensive), but Artur changed that smoothly. He genuinely did everything he could to ensure we were happy... even after the sale. In the end, I was offered a much better deal than Ford, Honda, Toyota, or other local Roseville dealerships that I inquired for a small or mid-sized SUV.

Shannon Babby is an outstanding sales professional - he provided regular updates during the sale process on a CPO 535i xDrive and went 'above and beyond' to answer my questions and get the information I requested. In addition, I requested the front bumper license plate holder be removed and refinished. He worked with the body shop to get this done - It looks like new! Outstanding professionals & dealership!

Straight forward purchase with no hassle or pressure. Everybody that worked with me was very friendly and helpful. By far my best experience while purchasing from a dealer.

Gerardo Lugo made the buying process enjoyable. I definitely recommend going to him for your next BMW purchase.

I bought used MB from Roseville BMW. So far it is a great car and the buying experience was great.

I love my 2015 Lexus RX350 AWD! It's beautiful, in perfect condition and is so fun to drive- even in blizzard conditions! Thanks Farnoush Vahedi for making the purchase so pleasant and streamlined. Thanks financing dept for working so hard to get me a great rate!

Great experience. Dealership was pretty busy on NYE day so waiting for paperwork was only negative.

I totally love my 2016 black 328i with oyster interior. It's absolutely gorgeous and drives like a dream. I've been wanting a car like this for some time now. The process was really easy with Shannon Babby who was low-key and very knowledgeable. He let the car sell itself. I was also assisted by some other employees, Kevin and Nick who is my favorite BMW Guru. Nick made the navigation and media learning experience really fun, he has a happy, positive energy. The service ...so far has been great and the shopping experience felt like I was at Nordstrom. The only part that was confusing to me was speaking to the finance guy who tried to explain additional maintenance packages, we had a little language barrier but because I had previously decided not to spend anymore money it didn't affect me that much but there might have been a benefit to purchase one if I had understood what he was offering. Overall, I'm very happy. See More

Great price, knowledgeable and helpful salesman, quick and easy process. Mr. Velikov our Sales person even called days later to make sure we were happy. The 3 day return policy made it easier knowing that we had options.

Farid Aridah was very nice and professional towards us when we came in to check out a used BMW. This was our first time buying a car from a dealership and he walked us through each step and was very patient and helpful. I would highly recommend going to see Farid Aridah if you are looking to buy a car from Roseville BMW.

My purchase has been a 4 month process. Arthur was genuine and sincere about helping me find my perfect car. David, the manager, made the deal and Tony, in finance, made the numbers happen. Can't say enough good things about this team of professionals. I am a client for life!

Best car buying experience I have ever had hands down. No pressure, very accommodating and genuinely nice sales people. Maureen Reilli was our salesperson, ask for her!!

Super easy to talk to and made the experience very easy and understandable.

Wayne is a straight shooter and knows his product.

Maureen was very knowledgeable and professional in helping me to get the car I want. I am glad I chose Roseville BMW.

No pressure at all. Wayne was amazing to work with and the price was unbeatable!

Great team here. Really worked hard to get me exactly what I wanted and make sure I left there happy. Positive experience.

Pretty much the same experience that I've had at any other dealership. Guess I was expecting more because it was BMW. Car selling and car buying is a process...one that all dealerships seem to follow. By the end, one feels worn down, and just want to get it over with. I did like my salesman Boris. He was a no-nonsense guy that knows BMW's. He wasn't into the hard sell. Also, had to back to the Dealership because my spare key wasn't working. Got terrible support from the service guy, but went back again on Saturday, and Boris (my salesman) was able to circumvent the process and get a service guy to come out and fix the problem in about two minutes. Bottom line, everything worked out ok, and I do love the car I purchase.

I purchased a vpc plan for my 07 328i. I brought my vehicle in for my 2nd oil change since my purchase. When it was done, i was seen out by the service writer and i began to drive home, it wasnt until halfway home on the freeway, my oil level light turned on and it registered as 1 qt low. I had to bring it back to have it topped off. Ultimately, making me late for other appointments that day. I expect that service from a jiffy lube or a pepboys. Not a bmw dealer. I hope this kind of service is not a daily occurence. Really wish I couldve wrote a better review.

I hated car shopping, and recently got dragged into the BMW dealership in the automall in Roseville by my dad. We walked in around 3, and and I ended up driving out at 7, with an amazing lease deal! Arthur made the whole car shopping experience painless, and was great. He was extremely knowledgeable about the history and car specs, and gave his honest opinion based on facts. I highly recommend going into the Roseville Automall location, and seeing Arthur!

Everyone at the dealership was helpful. I dealt primarily with Boris and Shannon and they got me into the car I wanted. Eric in service was great and resolved my issue with tiny flaws in the windshield I was worried about. They replaced the whole thing and I am super happy! I loved the car they gave me as a rental while mine was fixed and will definitely return for a BMW in the future.

A big thank you to Gregg, Shannon, Nasser, Toni, and Gerry for making this the most pleasant experience I've ever had. Roseville has a wonderful staff and great prices. We will definitely be back here for our next car!

The Service Manager was friendly, professional and thorough as was the genius who helped me.

Recently had routine maintenance done on wife's 2016 BMW X5 via Service Manager Patrick McGarrity. Patrick handled everything quickly and efficiently. He was friendly and helpful and streamlined the process. I was able to bypass the cashier (4 year "No Fee" maintenance pak). Patrick brought the car to me -- Done! See you in a year! It was a very nice way to handle these transactions.

Had excellent service this week. Had my first oil change. Only waited 1 hour. When I picked up my car, it was sparkling clean!

Shaun the service rep at Roseville BMW values customer service. The work done was transparent and seamless! I recommend anyone who wants to get their BMW service to give them a try!

The recall and warranty work was completed as planned and the car was cleaned when returned to us - we have had great service from Roseville BMW since we bought the X3. We had a puzzling email about missing our appointment after we left the car for service from Friday until the following Wednesday so there must have been a glitch in the software program. Thank you!

Purchased a 2011 328i and we love it. Shannon Babby made the experience excellent. I was surprised to find a great used BMW at a BWM dealership. Shannon explained everything in great detail and best of all - he was not pushy! Thus we got the same attention and respect as a person buying a new BMW. After sales support has been excellent to honor sales agreement. I would definitely look to Roseville BMW for future BMW purchases.

Purchased my X1 at another dealer and have returned there for service. The Roseville BMW dealer is closer to home so I wanted to try their service department. Great experience. Patrick was great to work with.

I had punctured my flat tire and I took it to BMW roseville. They not only changed the tire but also did service of my car/change oil and everything. It was awesome job:)

I received excellent customer service for the Safety Recall of Driver's Air Bag.

prompt, courteous and on time readiness of car. Love that they wash it too!

I have been a customer of BMW Roseville for the past 7 yrs having taken 3 of my vehicles there for maintenance and service. Each and every experience I have had thus far has been nothing short of excellent. Highly recommend this dealership to anyone looking for top notch service and care for their vehicle.

Salesman worked diligently to arrive at an acceptable price for the car and reasonable trade in offer.

Great experience the sales staff and finance people could not have done a better job. The show room and lot were immaculate. We felt very comfortable through out the entire buying process.

Damon leads the way in customer service. He has helped us keep our BMWs in top shape, has worked with outside companies for minor body repairs and detailing.

Thank you Patrick for your exceptional professionalism and customer service.

Had an excellent experience with the salesmen, the managers, the finance twins, the Genius, and the internet sales manager. Everyone at this dealership has been super-friendly and has delivered an excellent car. I am more than happy with my rocket! I purchased a limited sporty edition sight unseen and it is better than I imagined.

very nice dealership. this is the second time I had my bmw 3 series serviced, service rep was very nice and explained why the service was needed and what the repercussions would be if not repaired. I only wish it did not cost so much!

They allow you to drop your car off at 7am, although the service department doesn't open until 8am. It's a great service, if you still need to get to work early in the morning. But I felt that 4 hours was a bit much for an oil change.

I always have a great experience here. Patrick is great!

Always do a great job and take good care of my X5 while in their hands.

John and the entire staff at BMW Roseville made my buying experience completely seemless. A joy to work with...

I recommend John Moise BMW Roseville Sales. He cares in general for people and cares that you are getting the best care as soon as you walk in the door.

Just a great experience from top to bottom. Got a great lease on a 535 from nice people who treated us great.

Eric Triebull is the best service advisor they have. He is professional. nice manner and the most important at all he gets the job done on a timely manner.

I had a great experience at BMW of Roseville. Was looking for cpo sedan mercedes or bmw. Went to few dealerships. Couldn't find a car of my choice and the cars I liked were way overpriced for their model and mileage. I searched on google and read some good reviews about bmw of Roseville. Inquired about a car online, received a call and an email within next few minutes from Mark Holland. Scheduled appointment, went there looking for 3 series but came home on 5 series. Mark Holland did an exceptional job. He found me a car that met all the specifications I was looking for. He is a true professional who takes clients seriously with utmost respect and I must say that he is the kind of guy at dealership who will do whatever it takes to make sure you go home on a car of your choice. I will highly recommend BMW Roseville. I look forward with a long term relation with dealership. ***** 5 Stars dealership, 5 star employees*****

Experience with purchasing my BMW 328i was extremely pleasureful indeed with atmosphere of fellowship. Mr John Moise approached me with integrity pleasing eyes. Purchasing was in very relaxed atmosphere with a few Úp and Downs, to be resolved in positive future visit. I'm totally satisfied with my BMW Machine driving home was my tremedous world and that new car aroma, W0w. Thanks to a great TEAM of satisfaction....

With Farid, I have a wonderful car buying experience

I'm very happy with the 328i that I purchased. John Moise was very helpful and made the car buying experience as relaxing as it could be. We did hit a few unexpected hurdles, but John went out of his way to work with the management team and get everything taken care of to our satisfaction. It couldn't have worked out better! I'd definitely buy another car from John and BMW of Roseville.

Shaun Ivers is truly the best service advisor. Always extremely professional, available, courteous, and ensures the work is done correctly!

One of the best car purchasing experiences I have ever had, from first contact with Peter Alexan to him handing over the keys he made it as easy as possible with a courteous and knowledgeable manner, highly recommended

Great dealership. No pressure. Nice finance guy. Pretty easy process. Car was well below blue book to start so less haggling. Would buy from again.

Negotiated the lease price via email, they were able to match a competitor offer. Car was clean and parked in the show room when I arrived to do the paper work!

I scheduled my appointment online and when arrived at dealership Shaun greeted me and had read my vehicle concern. When my car was ready Shaun provided me a complete detailed description of what was done. I always bring my 2010 128i to BMW of Roseville because I've always received great service.

Fast and easy process. I was happy with the services.

Wonderful experience purchasing our car from BMW of Roseville. Serg, Tony and Sean were great to work with!

My Sales Representative Arthur did a great job putting me in the car I wanted, and kept me posted as vehicles came in. He was very personable to my wife and I, and the purchase process was fun and hassle-free, as Roseville BMW worked with me to get to a price that worked for both of us. A true professional. BMW Genius Nick went through the many features and systems in the 528i with great skill-kid knows his stuff. Sales Manager David did a great job.

I contacted Tony Alexan via email. I asked him not to waste my time. He delivered. It was one of the best deals I have experienced.

We love our brand new X6 from Roseville BMW! Thanks!!

Excellent on time service. Service rep was helpful and courteous.

service was excellent as usual. Car was returned at specific time needed, as well.

Damon did a great job communicating service progress with me but did not expect a rutine service to keep the car overnight.

Shaun Ivers has been my service professional for a few years now. He is always welcoming, helpful and friendly. He never fails to get my car in for service and completed in a timely manner. I greatly appreciate his excellent customer service and support. Thank you!

Hi guys I've been taking my car to this dealer ship for repair since 4 years and they are always taking care of me specially daymen as a service advisor Stop by there if u guys have any problem with service for your car

The best service and sales crew first class! I will buy or lease from here again

Professional and knowledgable staff, quick in and out

Nannie, us great , always takes makes every attempt together me in and out for scheduled service while u wait.

Great v

We had a great experience at Roseville BMW! Amazing customer service!

excellent service and communication. appreciate auto being washed and cleaned

Chris, in the service department, orovided excellent and very professional.

I just bought my lease from BMW of Roseville. I had the best service from everyone. Especially John Moise in sales. He went above and beyond to get things done.

Peter Alexan made it happen! I was talking to Mercedes in Fresno, and BMW Modesto, and getting crickets. Not only did they have the X5 I wanted, but they gave me a deal that didn't do any damage to my bank account! It was well worth the two hour drive because I got to drive "The Ultimate Driving Machine" home!

Three days ago I purchased a BMW 535 from AutoNation BMW of Roseville, The Best People Ever!!! Been to so many dealerships and they gave me the best customer service, unbeatable deal in town & a magnificant car too!!! Next Car will definitely be from AutoNation BMW of Roseville! God Bless you guys & Keep up the great work! Thanks goes to; sales representative Serhei Rybakov, sales managers Stewart & Cameron, finance manager Darryn. Amazing team just like BMWs cars.

Peter was our first contact. He sent me several links to cars that were similar to look at. Most communication was done by email, which I preferred. Spur of the moment we decided to take a second look at a car. Peter came in on his day off and helped us through the entire transaction.

Purchased my BMW X3 one year ago. Everyone one from the sales manager down was great. This is by far the best car I have ever had. Thank you BMW

Two part repair: 1) Alarm sensor apparently set a code, and hood switch/sensor was replaced on 1st day. 2)Loose driver side window; door panel was removed, but window clip in stock was apparently for a newer model Z4, so another clip was ordered. Several days later car was back for another 1 1/2 hour repair, this time successfully.

Put my BMW to the test on the freeway, drove like a dream.

Excellent service department. Always kind and professional. They take the time to listen and to explain so that you can understand. I have had exceptional service from Patrick and Emmanuel at Roseville BMW!

I purchased a new car from Roseville BMW. There was a glitch in the sale which they acknowledged, apologized for, corrected immediately and compensated me well for my minor inconvenience. I would recommend the dealership and salesman Shannon Babby.

Very good service from sales people, and Finance Department, they were actually listening to what we wanted. very happy with our purchase! But the Manager can be a bit more friendly.

I have purchased three vehicles from this dealership. I had previously purchased BMWs from a different dealership in Sacramento. What a difference a short drive made! Every area in this organization is outstanding!

I went in the attitude of being fair and not playing games to try to grind down to a lowball price. I was fine with the price and trade in value so not getting frustrated with typical dealership practices is what I don't look for and both buying experiences a few years ago and this time have been a pleasure.

I was very please with the service that Tony and Anthony provided to me. They went out of their way to make sure that I was taking care of by answering all my question and working with me though the process. I know I would go back and do business with them again. Thanks FYI Mo and Nasarr ( I know I am probally spelling his name wrong sorry) are great to work with as well...

I was waiting 6 hours just for reprogramming a GPS unit. I had an appointment and they told me it takes 2 hours and after 2 hours I stayed 4 more hours. I almost lost my job for that because I asked my boss to let me go for couple hours. Very bad experience with bmw Roseville.

Several years back, I purchased my bmw from Neillo. I happend to follow my sales person who used to work for Roseville BMW down to Neillo. After taking my car into service, I was repeatedly told there was nothing wrong with my car. Fast forward, I decided to get a second opinion, and took my car to Roseville BMW. I was shocked however, delighted to hear they found multiple issues that Neillo didn't recognize. I needed new break pads and roters and they also found a recall on my car and replaced the item. Lastly, I had no trouble getting a rental vehicle. it was an easy and simple process. With my profession, I travel to the bay area on business each week, Patrick was very lenient about when I could bring the loaner vehicle back, so as not to disrupt my work schedule. I will definitely never take my car to Neillo again. They preach "mom and pop" service however, Roseville BMW Service was organized, articulate and provided some of the best customer service I've ever had. Thank you Patrick! Heather Peters

Took my car in for 30,000 mile service. Manny, my service advisor, was great, got me right in, offered me a loaner car instead of the shuttle to the mall when service time might exceed 3 hours. Everything came back good and car was washed and shiny.

Excellent experience in purchasing our first BMW. Salesman was knowledgeable and expedited the sale within 1 hr.

I had a great experience and staff was great. Customer service was excellent. Process was easy and I would recommend folks to visit.

Emmanuel Cisneros was my service agent at Roseville BMW and he was very pleasant to work with. I was in and out quickly and He was able to get me a rental quickly. Very good experience overall.

I was up in the high Sierra on vacation miles from home and hit a rock rounding a corner on a mountain road damaging two of my tires. this dealer had the only source of tires for my vehicle with a couple of different brands to chose from, no other tire dealer in the surrounding area had any in stock, or available for me on the same day... all the others needed to order them and then have them shipped. thankfully after driving almost 100 miles on the damaged tires the service department took me immediately and installed my tires right away and did a service oil change at the same time, saving my vacation. thank you, Clark

One of the reasons we purchased our BMW from Roseville BMW is their service department.

Boris was friendly and helpful. He showed me the cars I asked to see, and he answered questions thoroughly . There were no pressure sales tactics. The transaction went quickly and smoothly.

The people here were FAR nicer and helpful than those at Niello BMW. I will purchase a BMW here...Will not step onto ANY of Niello's lots!

Emanuel in Roseville was awesome! He was very prompt, professional and demonstrated great customer service. As a first time Bmw owner, I will definitely refer my friends and family to Bmw Roseville. I took my new 2016 x5 to be serviced and have the back seat belt buckle repaired and him and his manager did not hesitate to accommodate my needs. Thank you for making my first experience hassle free and pleasant!

Ordered my vehicle specific, arrived in an acceptable amount of time. Maureen was especially helpful throughout the entire process. A++ would buy again.

Facility is nice and good Feedback and recommendations while waiting

Manny did a great job for us. We highly recommend him and Roseville BMW.

Maureen at the dealership was as helpful and friendly salesperson we have met. If you want a BMW go to her and you will be very pleased with the service she provides

By far the best experience I have had at a dealership. We weren't pushed by sales people when we first arrived, unlike other dealers....cough cough Toyota Chevy Honda....... We were allowed to roam the lot looking for the model we wanted. When it was time for a test drive the staff couldn't have been more helpful. Cammie was quick to inform us on the differences between the models. When it came time to purchase the car it was much quicker then other dealers. It didn't feel drawn out like they were trying to make me wait on them. They were very respectful of our time. I would recommend BMW of Roseville to anyone wanting a great experience. Maybe the rest of the Automall should take some notes.

So easy to make appointment for service and have your car back at the promised time.

AC broke down in 100+ degrees. Eric fixed it perfectly and was patient as I drove it around "just to make sure it works." He also kept me informed throughout the troubleshooting process and even did a complimentary check on another dashboard alert (broken sensor). Would visit again! Thanks Eric.

Purchased a 328i with helpful and quick service. A welcoming environment inside dealership, with friendly staff and offered many refreshments due to hot weather outside.

Thanks Damon who is a great service advisor. That BMW Roseville.

I appreciated the warm and friendly atmosphere, the clarity of information, and the way I was made to feel important. This is my third car at BMW of Roseville.

Went in guarded expexting typical aggressive sales tactics and rhetoric but was quickly and pleasantly surprised by Tony's genuine professionalism and helpfulness. The car sells itself really, but Tony gave us a really great deal without haggle. He made it easy for us to make the purchase and feel good about it.

We've been there twice and couldn't be happier with the customer service. Alan Carr recently helped us with a warranty issue. They have a can do attitude in the service department. Kudos.

I like BMW dealership! Emmanuel Cisneros is very proffecional guy. I would always buy BMW car because of the quality service and customer service as well!

My experience was pleasant, efficient, and professional. I was waited on immediately and continually updated as my car was being serviced. It was a recall.

I waited a while to write this review, because I wanted to see if my sales people, and the dealer would be consistent with good service after the sale. I purchased a used 2016 428i coupe a month ago. My original intent was not to buy just look. Peter, my sales person was knowledgeable, and did not put any pressure on me what so ever. He presented all options including 0 percent financing, and showed me a vehicle that was my dream car. I live in Vegas, and I already had my company car, so I couldn't take my newly purchased car home for a month, because I had to go to Canada. Peter checked and had a parking spot reserved for me in the secured lot until I came to pick it up last week. The car was clean, and full of gas. I've never had a better car buying experience! Thank you guys!

Very happy with the buying process, they found my car in Fremont and brought it to 'Roseville. The whole process was very pleasant.

I had a very good service advisor, Garret Blank' Just over all great dealership.

Great service. Service advisor helpful and knows his job.

I had a pleasant visit and the customer service and repair work was exceptional.

im really glad that I purchased this car, and don't regret it. thank you for helping me out with all my needs, and finding the car that fit my needs. thanks!

Was met by Boris when we arrived at lot, showed us a couple 4s test drove a couple decided to order a car to our specs, I was called when it arrived car is exactly what I wanted. The dealer got as even better loan deal than our credit union. Easy, low key just the way I prefer it.

Great customer Service and friendly Staff.Fast buying process.

Great service... Would recommend you guys ... And will come back again

Fast and easy , great job to your staff and most importantly to Chris my service advisor. Thank Juan Estrada

I have had my car serviced in this dealership. Cannot thank enough the service advisor for the excellentt care he had given in regard to my car's issue and concerns. Excellent service. Kudos!

They are willing to work with you to give you a good deal, which suits your requirement and expectations. Overall experience was excellent. John and Paul are awesome and very helpful, ask for them.

The best buying experience ever!!! Boris was patient with us and made sure he helped us through the entire process!!!

Eric was terrific and they were able to diagnose and solve an intermittent problem in addition to standing behind their previous work!

Patrick our service representive was great. He covered everything.

I've owned luxury cars for the past 6 years and I must say it's rather disappointing that BMW does not offer a car for the customer to drive when repairs take more than a day. In addition, no car wash! My car had been sitting on the lot outside and was covered with pollen and bird feces, upsetting as my car was clean when I dropped it off. I'm not expecting red carpet treatment however when you pay close to $80K for a vehicle I definitely expected more. In comparison Mercedes has offered this to their customers for years as I've been a prior customer with no questions asked and always returned my car to me freshly washed and vacuumed. On this visit I had to purchase a new tire and residual lubricant, (obviously to get the tire on the rim) was surrounding the wheel, really? We couldn't have dressed the tires and cleaned it after paying $500 to replace it? I must say I love my BMW but when you spend this much you also purchase an experience and a level of customer loyalty that should be expected at that price tag. Upon calling the dealership to check on the status of my vehicle I was immediately met with the reception desk stating how they were overbooked and all techs were too busy to speak with me. I explained that my vehicle was already in the shop and notably so the tech needed my verbal approval to conduct the work to replace the tire. Again she reiterated that they were overbooked and would likely not be able to complete the required work. I concluded this conversation letting her know my car had been in their possession for 4 days now, let's fix the tire so I can have a vehicle to drive!!! As many of us are, I'm a professional that travels quite a bit and have zero time for these kinds of things, much like the rest of the population. Hoping you find this helpful and make some necessary adjustments, after all BMW's are not cheap cars. Everyone has a choice, my lease is up in December make me choose you vs the competitor.

This was the most pleasant, smooth buying experience ever. No haggling or game playing...just in and out. Very pleasant.

It was very good. I have been going to Roseville BMW for the last four years. Chris has been my service advisor and has done an outstanding job.

Shaun Ivers and his staff of experts is a pleasure to deal with.

The people over at BMW Roseville always find a way to take care of there customers!! Great expereince, found what I was looking for, and very friendly staff, Thank You BMW of Rosevill!!

First service for my X3 and no surprises :) Shuttle driver was very nice.

Great service department that actually does follow up!

Great customer service, amenities all while performing the service maintenance in less than 2 hours.

We had top notch personal service when leasing our 535i 2016 BMW. As always, the process was easy and we always feel the sales team has our best interest in mind. Could not have been a better experience--this is our 4th BMW from Roseville BMW.

My service representative, Emmanuel Cisneros, was very helpful.

Just had second service done. Great experience. Eric T was patient and helpful.

I recently purchased a 2013 BMW 328i at BMW of Roseville. Mark Holland is an amazing sales representative and very knowledgeable about the BMW products. Mark truly went above and beyond to ensure my complete satisfaction. The entire team made the process seamless, painless and delightful. Thanks to the entire BMW of Roseville team!

My car was taken in for service immediately on arrival. All service was completed as stated on time. All of my questions were answered. I am very pleased with the way my service was handled.

Regular service appointment. All requests met. Recommended dealer and service department.

Great experience working with Tony Alexan. Superior Customer Service over the phone as we negotiated the deal; followed up by an efficient and customer-focused at the dealership for finalizing the paperwork. I felt valued as a customer!

as always great service for my 335i, leo the manager and shaun the advisor gave me the best personalize service and all the information i needed to get my car serviced and fixed,very knowledgeable guys with great customer service,thank u

I took my BMW in for routine first service. After I came home I noticed a puddle of oil on my garage floor. The service rep was very responsive and sent a technician to my home. He cleaned up the mess and said some residual oil had drained on the skid plate. I later found more oil. I had to take the car back to the dealer, who found the oil filter o-ring was leaking. I was pleased with the customer service response to the problem, but should not have had to experience the servicing error in the first place.

I'm a first time used BMW buyer. Boris was very patient and accommodating in finding the right car for me. He found it, and I love it ! :) Overall it was a great experience. The only part that dragged, was the financing. I wish there was a faster system. I still would recommend them to my family and friends. I give you~ ?????

Peter Alexan at Roseville BMW was extremely professional, knowledgeable and patient during the 10 day process of helping us buy our new BMW X3. We could not be more pleased.

We went in and leased a BMW X5 from Paul Soto, absolutely loved him. Awesome customer service, he went above and beyond for us. Not only him but the whole staff, finance and floor manager. Will continue service for sure with them

I was sold on a Mercedes, but once I drove the car and talked to the rep, I had to buy a BMW. The Mercedes dealership treated me horribly and my whole experience at BMW was superb. 10/10 would buy again! I LOVE my car.

My most recent experience at Roseville BMW was great! Mark Holland was stellar. All of the Roseville BMW employees that helped me from the sales manager to the credit manager made my experience quick and easy. Thanks!

Mark and Cammie did an exceptional job with the whole sales process. Don from finance was also exceptional. The whole experience was exceptional throughout the whole buying process.

I purchased a certified pre-owned 2012 535. Within the first couple of days I noticed a significant vibration in the steering that was especially bad when braking from high speeds. I brought the car in and they replaced the front rotors stating that they were warped and aligned the car stating it was out of alignment. This experience alone tells me that the CPO inspection was done poorly in that something as simple as warped rotors and alignment were missed. After this service, the vibration was significantly reduced, but not completely gone. I returned the vehicle to service and was told that the front 2 wheels were bent. I was told that they check for bent wheels during their CPO inspection so I must have bent them. Since they do not repair wheels, they will only replace them (@ $600+ each), I took the car back and planned to take care of it myself. A few days later, I began getting a recurring annunciation from the vehicle stating "drive train malfunction." I made an appointment to have this looked at, but in the meantime, before the appointment, the front right tire essentially blew out while driving. I had the car towed to them and was told I must have had another impact and that's what caused the tire blowout. All of this has happened in the 4 months since I bought the car. I definitely will not be purchasing again from Roseville BMW.

Apparently it's standard to tell you that the CPO total care warranty covers everything until you realize it doesn't they tell you that you should pay the extra money for the warranty because you'll need it. Total lie. I'll never buy another BMW nor deal with these people again. MERCEDES is way way better. ... Do not buy a BMW unless you want to be screwed See More

The car buying process is always painful... Trade in values are never what you think they are, there's no room to budge on a vehicles sale price.... Mark and Don at Roseville BMW helped make buying our 4th BMW in nine years less painful than normal. Everyone was very nice and helpful.

I recently purchased a BMW X5 from AutoNation's BMW of Roseville and had an awesome experience, while buying the care of my dreams at a great price! General Manager Tom Hood and Sales Representative John Moise were professional and a delight to work with. And, financing was seamless with Darren Macias. Overall, this was the best experience I have ever had in purchasing a vehicle! I highly recommend AutoNation and BMW of Roseville!

I recently purchased a BMW X5 from AutoNation's BMW of Roseville and had an awesome experience, while buying the care of my dreams at a great price! General Manager Tom Hood and Sales Representative John Moise were professional and a delight to work with. And, financing was seamless with Darren Macias. Overall, this was the best experience I have ever had in purchasing a vehicle! I highly recommend AutoNation and BMW of Roseville!

I recently purchased a BMW X5 from AutoNation's BMW of Roseville and had an awesome experience, while buying the care of my dreams at a great price! General Manager Tom Hood and Sales Representative John Moise were professional and a delight to work with. And, financing was seamless with Darren Macias. Overall, this was the best experience I have ever had in purchasing a vehicle! I highly recommend AutoNation and BMW of Roseville!

Cammie met me at the door. Vehicle was out front ready to go. Service visited to describe what I should expect. Product specialist walked me through every aspect of the technology. Got the deal I was looking for. Great experience.

My husband contacted over the phone Maureen and she was able to help us get a great deal on a new BMW X5. We told Maureen what we were looking for and she emailed us several options. She was never pushy and let us decide on our own time. When it came time to purchase she was even able to reduce the purchase price by a little more. Maureen and Roseville BMW made the daunting task of purchasing a new car seamless.

Arthur and David at BMW were not only incredibly helpful and knowledgeable but they were both empathetic to my current situation and helped make everything work out to get me into the car of my dreams. I would highly recommend them and the entire team at BMW of Roseville! Great experience.

Patrick my service advisor was extremely helpful in facilitating a speedy repair There is not much more to add but I am very happy with the service I received

Salesman was really great. No pressure and a outstanding knowledge of the vehicle

Just leased a new M3 and the experience with Aaron, John, and Tom were extremely user friendly. Started out with a walk on the lot, no pressure sales, just me and the M of my dreams. Started the conversation with Aaron which was very informative. Aaron began guiding me along the process as I bombarded him with questions, he patiently explained what BMW of Roseville could do to get me in the car of my dreams. Went home that afternoon with some encouraging information, next thing I knew, I received an email from Tom asking if I was satisfied with my experience, so I decided to lay my plans out to him. Price per month, cash down and trade in, everything I was hoping to provide to take that car home. Before long the email got serious as I intended, and long story short, there was a deal in writing that was going to work for me to own an M3. John was the closer, he took care of myself and my girlfriend through the process to handing me the key and every single one of the guys was not only professional, but they truly went the extra distance knowing that this was a dream come true! In all accounts throughout the entire process management, sales, finance, and the genius made my purchasing experience smooth and pain free. I highly recommend shopping at BMW of Roseville for your next "ultimate driving machine"!

This is a great dealership, very professional, courteous, helpful and knowledgeable. This is the second BMW we have purchased from this dealership. We have always been treated very well at this dealership.

This appears to be a low-integrity dealership that is also not concerned about customer satisfaction. I'm unfortunately a customer of theirs and that is certainly my experience. I bought a CPO 535i from them last month and my sales representative was Wayne Donahue. I would suggest avoiding both this dealership and Wayne. During the pre-purchase test drive, I noticed that several of the control buttons, such as the ones for the parking brake, iDrive and window controllers, were scratched/de-laminating. Wayne assured me that these items would be replaced under the new car warranty that this car still has. He also took me back to the service department, where the service manager said the same thing. Since this dealership is 2+ hours from my home, we all agreed that I would get this work done at a local dealership's service center. Satisfied with this knowledge, I went ahead with the purchase. About two weeks later, I went to a local BMW service center and they said that these damaged buttons would NOT be covered under warranty. I explained the story, so they put a quote together and communicated it to Wayne, with the expectation that he'd make it right. That's when the low-integrity and poor customer service orientation of Wayne (and apparently this dealership) came to the forefront. Wayne became difficult to reach and unhelpful. He said he would work something out and call me back and didn't. He has now entirely stopped replying to my voicemails and texts. I even offered to discuss a compromise, where they would only pay for one button's replacement (just 10% of the total quote) to make me happy, but he hasn't responded. That's why I find it necessary to post this. Anybody can be nice when they're selling. It takes integrity and genuine concern for customers to be nice when there's an issue. This dealership has demonstrated what they're about.

This appears to be a low-integrity dealership that is also not concerned about customer satisfaction. I'm unfortunately a customer of theirs and that is certainly my experience. I bought a CPO 535i from them last month and my sales representative was Wayne Donahue. I would suggest avoiding both this dealership and Wayne. During the pre-purchase test drive, I noticed that several of the control buttons, such as the ones for the parking brake, iDrive and window controllers, were scratched/de-laminating. Wayne assured me that these items would be replaced under the new car warranty that this car still has. He also took me back to the service department, where the service manager said the same thing. Since this dealership is 2+ hours from my home, we all agreed that I would get this work done at a local dealership's service center. Satisfied with this knowledge, I went ahead with the purchase. About two weeks later, I went to a local BMW service center and they said that these damaged buttons would NOT be covered under warranty. I explained the story, so they put a quote together and communicated it to Wayne, with the expectation that he'd make it right. That's when the low-integrity and poor customer service orientation of Wayne (and apparently this dealership) came to the forefront. Wayne became difficult to reach and unhelpful. He said he would work something out and call me back and didn't. He has now entirely stopped replying to my voicemails and texts. I even offered to discuss a compromise, where they would only pay for one button's replacement (just 10% of the total quote) to make me happy, but he hasn't responded. That's why I find it necessary to post this. Anybody can be nice when they're selling. It takes integrity and genuine concern for customers to be nice when there's an issue. This dealership has demonstrated what they're about.

I purchased a CPO 2012 BWM 328i from the dealership and worked with Tony Alexan. He was very kind and accommodating, forgoing personal plans to see our purchase through. He was very forthright in explaining the details of the deal and did his best to meet our price points (which he did). Great experience all around!

My wife and I purchased our first BMW from Scott Vanderbeek in June 1981 before the Roseville Auto mall existed. Our most recent experience was on January 5th 2016. We were looking for a specific model and color. with no luck we expanded our search and found a car that my wife fell in love with at Niello BMW Sacramento. After what we thought was a done deal and arranging a mutual agreed upon date to evaluate our trade in finalize the details of financing, the application was approved at 1% higher financing and the trade offer was $1,500 under market value, and we were told that the end of the year holiday offers were no longer available. I went to Roseville BMW and met a very professional and courteous staff Maureen Rielli, John Moise, Tom Hood worked to search the western states to find the perfect car for us, they knew the inventory and used the resources of autonation to search their 70,000 car national inventory of over 300 dealership. We were happy with their no hassle approach and are the proud owners of a new 2016 535i Xdrive If you want an honest, professional experience go see Maureen Rielli Internet Sales Manager at Roseville BMW riellim@autonation.com 916-420-7114 Roseville BMW 500 Automall Drive Roseville, CA 95661 roseville.bmwofroseville?

I walked in with a car model and purchase price in mind and, working with Peter, I left a very happy customer. Professional all the way. Great follow-up also. Thanks to Peter and his manager for making this a very fair transaction.

My wife and I were in the market for a used BMW 328i convertible. We located one on the BMW of Roseville lot which we liked. We were met by the salesman "John Moise". We were very impressed by his knowledge and obvious experience with the BMW line. I have purchased many cars in the past decade and truly believe John was by far the best salesman I have had the pleasure to deal with. I would certainly seek him out for our next purchase if it happens to be another BMW. Its been two weeks since the purchase and absolutely love the car. I can see why buys are hooked on the BMW machine. If you are in the market for such a car I would strongly recommend dealing with John. BMW of Roseville should feel lucky to have him representing their business.

Nicest experience buying a car in 50 years We bought two from Tony

Bought a CPO 535i. Good experience at this dealership.

I need a used car at a good price do to the fact the I was working with a budget. Mark Holland made that happen!! Thank you!!

Reading the posts below, I am finding out there is a waiting list for the Takata air bags recall. Can someone at BMW of Roseville tell me what number I am on the waiting list. Thanks!

The sales team made this vehicle purchase actually enjoyable. We never felt pressured or uncomfortable. Our sales rep.thoroughly went over details of the vehicle. We would highly recommend this dealership.

This is the first purchase from Roseville BMW and I couldn't be happier! Applying online, test driving the vehicle I was interested in, and driving home in it was the most efficient I have ever experienced in the car buying process.

First time I bring my car here. I had an appointment for service. Got 3 calls asking if I will be on time and reminding me of my appointment. I'm on time and the receptionist says I need to wait because there are2 more people ahead of me on the line!!! And it will take some time.

I?ve dreamt of driving a BMW since my early child hood. My Sales Women made my dreams materialize. It was an awesome experience from start to finish. A Big ?Thank you!? to Maureen Rielli at Roseville BMW, located in California.

Went to this dealer after our research online and the price listed on their website. The representative was good , explained a lot about the cars options we were looking for and made us feel comfortable. We were initially looking for certified cars and he explained to us about leasing 2015 options .He said they were offering very good deals on their 2015 models , we got more inclined towards them . He also told the price is what is on their(dealer website) website. We narrowe...d down one of the cars which was on sale ( on their website ) , Went for a test drive, we liked the car and sat down to talk numbers. The rep goes to his manager and comes with a hiked up price by $4000 to what is on their website and tells us it's a mistake on their website. Reason they gave: $8000 discount is for 328i and not for 320i it's a mistake by the system that it took $8000 off of all 3 series. If it's a mistake then it should be $8000 off for both the models. But not $8000 off for 328i and $7570 off for 320i. It's clearly not a mistake. And they don't agree to this and literally sent us out of the dealership saying we will let you know if we have anything in your price range. First thing I do after coming out is, I went online and requested the quote for the same vehicle online with the same dealership and they send me a quote for the price listed on the website.Are they playing with the customers ? I was so annoyed to have wasted my entire day at this dealership. This not how they treat a customer,I could not believe it more than experience it . Was very disappointed with BMW. #BMW #BMWStories See More

Just picked up my BMW from them. They have great deals and incredible service

They had the SUV I've been looking for, in great condition and at an unbeatable price! The buying process was pretty smooth and I felt I received a "sweet deal".

Our experience at the Rosevillle automall was great. Tony Alexan in particular made our shopping experince wonderful, he was very personable as well as proffesional and helped us find what we were looking for, Thank you

Emmanuel cisneros has a very good personality and very professional

I would highly recommend Maureen to anyone shopping for a car. Before I went to the dealership, Maureen and I exchanged several emails and telephone calls. She never used high pressure tactics, she is totally knowledgeable about the vehicles, and actually helped get the best deal possible. After the purchase of my 2016 X1, Maureen has followed up with me to see if I have any questions regarding my new car and how I like it.

I enjoyed the entire process; from my first visit, about two months prior to the purchase, to the drive home from the dealer. It is strange to give five stars in all areas, but anything less would not be accurate.

We've bought alot of vehicles and this was by far the best experience we've had. Thank you so much for the great experience.

What a great experience, buying my first BMW, at BMW of Roseville – AutoNation. I was welcomed promptly by Jim Wheeler, who stayed with me during the entire process. Jim took the time to understand how I would use my new car, and what level of luxury and performance I desired. Years or experience enabled Jim to focus in on a selection of cars that fit my needs. It was not long before I was test driving the car of my dreams, finalizing the paperwork, and ready to drive off. Before leaving the showroom, Jim made sure I spent time with his Product Specialist, Mitchell Weitzman. Mitchell’s understanding of the features that make BMW the ‘Ultimate Driving Machine’ was outstanding. By the time we finished, I had the confidence to take complete command of my new BMW and head back to Sacramento.

What a great experience, buying my first BMW, at BMW of Roseville ? AutoNation. I was welcomed promptly by Jim Wheeler, who stayed with me during the entire process. Jim took the time to understand how I would use my new car, and what level of luxury and performance I desired. Years or experience enabled Jim to focus in on a selection of cars that fit my needs. It was not long before I was test driving the car of my dreams, finalizing the paperwork, and ready to drive off. Before leaving the showroom, Jim made sure I spent time with his Product Specialist, Mitchell Weitzman. Mitchell?s understanding of the features that make BMW the ?Ultimate Driving Machine? was outstanding. By the time we finished, I had the confidence to take complete command of my new BMW and head back to Sacramento.

Salesman was very helpful. Customer service was excellent

I thought the whole process was great up until it was time to finalize the finances. Too many choices on the warranties and after further investigation, I could of purchased some of the warranties from an outside source for less money. I don't think the finance person was listening to my initial wishes of how I wanted to purchase the warranties. The sales staff of Mark and Paul were great. I appreciate the fact that they were not pushy and were helpful in getting us the exact vehicle that we wanted.

The treatment I received was so refreshing and polar opposite from the neighboring dealership. What was more surprising was the treatment from finance. Absolutely great. No stress pressure for additional services that would increase the payment we had already come to terms with. Lastly, the follow up customer care after you drive off makes you feel like they really did care about your business.

Good service, very helpful with the choices of car. Would have liked more info on all the cars available in the series even if not available at the dealer; explanations on pros and cons of the cars; questions to tailor the best car to the individual's need.