I brought my car in for service and waited less than 90 minutes for the service to be completed! Far better than my expectation.

James was very helpful, all employees have outstanding customer service , really awesome place.

Excellent experience. Service advisor was able to explain how to utilize several features of my X5 that I wanted to use. All of the routine service was completed in a reasonable period of time.

Laura Stevens is my service rep & she has always gone above and beyond as needed, making herself available for any communication . I am very happy with Roseville BMW overall and although I had no plans on purchasing my X5 or owning a BMW I’d say I will be a customer for many many years with the positive experience and superb automobile.

Staff and service advisor were courteous and friendly. Service advisor and technician stayed in contact and was work completed on time and as discussed.

Good service, very helpful

I had a really good experience with BMW Roseville.

Easy to book service appt online and adjust as needed. Service advisor (Jeff) was knowledgeable, helpful, and spent extra time making sure we had what we needed before leaving. The actual car service was done faster than we expected which was great.

There’s just something about BMW every time I go there I’m treated like I’m the only customer everyone is so nice and when you ask for something they get it or do it for you and go in there and getting a Mercedes-Benz I just hope everybody at Mercedes-Benz treats me like BMW🙏🏼

Friendly service, high energy and very efficient with customers

The experience was very pleasant Alli was very knowledge and give us a good advice. for Shure I will recommend them and planning to do my next purchase there.

I purchased a new vehicle with Joshua. He was a pleasure to work with on this purchase. Very informative, knowledgeable, and helpful. Nice facility as well.

The experience of buying a car can be riddled with anxiety. AutoNation’s single, transparent pricing, coupled with Ali’s professionalism made the car buying experience with Roseville incredibly enjoyable, and unique among dealerships. If you want a simplified, no hassle experience, I fully reccomend Roseville BMW.

I'm always on the fence and skeptical when taking my car into the dealerships. But I was very happy with the service and honesty from the Service Manager I worked with. And there was no wait time and it was a quick in and out process which was great.

Great customer service, No surprise charges or attempts to up sale for unnecessary repairs. Easy appointment process and vehicle was completed on time.

I really was impressed with the staff's professionalism and courtesy, when I recently took my X5 in for a four wheel alignment. It was promptly taken in at the appointment time, and I did a bit of accessory buying while I waited. The ol x5 steers like a champ now. It's an hour drive for me to get there. (Worth every minute). I had been there before a couple of years ago and I even got the same service advisor. Awesome man!! Anyways, I can't say enough. Excellent 👍👍👍👍👍

The service was scheduled from the BMW of Roseville and they remained me that my car needs a service. Everything was professional and acceptable.

DO NOT BUY FROM THIS DEALERSHIP! Let me start off by saying that I’m not the type that usually leaves reviews unless the experience is either really good, or really bad. Unfortunately, my experience at BMW of Roseville has been very poor. I bought a pre-owned 2018 Ford F-150 from them in April 2022 through their partner Autonation. After test driving the truck and being assured by the salesman that it had already been through a full inspection, I purchased it. Within a couple of days of ownership I realized that there were some issues with the truck that were not ever disclosed to me. These issues should’ve been discovered in their so called presale “inspection” - An old mismatch, nearly bald dry rotting tire, a side mirror broken in half internally, windshield wipers that were falling apart (even though the ad specifically said new wipers), etc, all of which are potential safety issues! I realize that some things may slip through the cracks and I’ve been very understanding, but the dealership’s lack of communication and willingness to work with me has been extremely frustrating. I purchased this truck with the assumption that everything was in good condition (as reflected in the price), not expecting to have to spend several hundred dollars right away to fix the things they missed… After sending thorough explanations of these issues and sending multiple photos, I’ve been told the “I’ve passed this along to my manager” line several times, without any attempt from the manager (or anyone else) to actually resolve the problems. The salesman and finance guys were nice during the buying process, but after 3+ weeks of trying to get the issues fixed I’ve had enough of the run around. On top of that, their detail department is a joke, they even laughingly agreed with me after two failed attempts at getting the interior decently clean. Like come on guys, you can’t even give the windows a wipe down? Overall, I can’t recommend them to anyone. If they stepped up and made any attempt to try and work with me I might’ve had a different opinion. Don’t make the same mistake I did!

Rob Taylor is fantastic! He’s honest, and followed up regularly during our purchase, despite a few bumps in the road. If you’re looking for an outstanding car-buying experience, Rob’s your guy!

Excellent service from the sales team and the service team. Couldn't be happier with the car and the courteous professional friendly service.

I have always brought my BMW here for service over the past 6 years. Appointments always on time, friendly staff, and comfortable lounge area.

My recent service visit was great! The entire experience was timely, professional, and courteous. My Service Advisor James is the best. He's knowledgeable and kept me informed throughout the process. The guys provided recommendations and suggested timelines for maintaining my vehicle until the next service. I only take my car to BMW of Roseville.

Purchased a car from Roseville BMW, sales person was great and paperwork went smoothly.

My service advisor is the best around! Not only did they made sure that I was up to date on all my services, they Also kept me updated on the process the whole time. They have a loyal customer on their hands and they know just how to keep me coming back.

Good deal, great customer service, very professional staff and friendly. Thank you so much to Eddi the store manager ,Andrew and Ronnie who helped me to get my new car.

Quick and painless. Didn?t try to up sell anything.

James treats us like family. We really appreciate his attention to detail. The whole Roseville team is exceptional.

Professional, amazing customer service. I highly recommend Ali, great car sales man. I was having a little anxiety because of the approval of a bank, however Ali has been helpful and was able to get me an excellent deal on my Certified BMW 330i! Also, thank you so much James (finance) for helping get this vehicle greatly. Ali, thank you again and making my car buying experience great. He taught me the features of the car with ease. Overall, if you’re in the Market for a vehicle. I highly recommend BMW of Roseville!

Rob Taylor managed to get me 4 suitable cars within a 10 minute phone call, which is impressive in this market. He ordered and delivered the car precisely when I needed it. It was clean, charged and ready when I arrived for the pick up. Efficient and pleasant. Thanks

Special Thanks to Elizabeth. She gave me the best options to choose based on Safety and Endurance. She was a real professional. I will, for sure, come back for my Vehicle. Thank you very much again.

Excellent 👌👌

I made the appointment and was in and out promptly. Customer service is always A+. Eddie was amazing and so helpful

James is outstanding. We only bring our car to him. The team in Roseville do a wonderful job! Thank you all.

BMW of Roseville, they are amazing I am based in LA and just flew all the way from here to there to buy a car. Simply coz they give you the best price and people who work for them they work as a team and have a great working environment which made me felt great and I feel lucky to be their client.

BMW at Roseville is my go to dealership for over the past 20 years. I have leased/purchased multiple cars throughout the years and Mark Holland has always given exceptional service. Never pressure but sincere and honest and he always finds me the vehicle that he knows we like. He remembers the features, color of interior and exterior and options that we look for in a car. He always makes sure our experience is pleasant, fast and that we are well taken care of from the beginning to the end. I recommend anyone looking for a BMW to go see Mark Holland at BMW Roseville.

I found the dealership very deceptive by forcing the sale of the KARR security system for $995 as well as the Glasscoat body and interior protection for $1,295. Both of these items added $2,290 to the cost of the vehicle that I did not want or need. Adding insult to injury, the types of incidents covered are very rare like vomit in the interior and paint damage from bird droppings, tree sap and acid rain. How can this type of behavior be legal? I have absolutely no use for either one of these add-ons. Note that common items like rock chips are conveniently excluded. Since I did not have the luxury of time to further shop for a vehicle, I reluctantly accepted these 2 items and purchased the vehicle. WHAT A SCAM!!! Buyer beware. I still question the legality of this type of business practice and intend to further pursue it with BBB and department of consumer affairs.

First time at BMW of Roseville. The service writer was very knowledgeable and professional. My experience exceeded expectations..

Easy and nice car vacuuming when car returned. I wasn?t pressured to add more services and was given a pickup time that was convenient

Chris and James both are excellent service advisors, they took care of the car and fixed the issues upto the standard. They both were very responsive and i am overall very happy

Customer Service at BMW of Roseville is very GOOD

This is my 4th BMW with BMW Roseville and they always are such a pleasure to do business with. The customer service is top of the line and love the quality of the car.

I was very pleased with my experience at BMW Roseville. The salesperson I worked with was pleasant and friendly. I never once felt pressured or obligated at any time to purchase the car I was interested in. All in all, my visit to this dealership was pleasant. I highly recommend this dealer.

Very knowledgeable people. From sales to service, the people here are amazing.

Quick service appointment, car very clean. Communication great

Other than handing the car and taking a check, there is no customer service. I ordered the BMW Ix myself online, customized it and they they did not even give me demo on the functionality of car. Just handed me the key.

My service advisor James was friendly and professional. Even offer a car loaner. I Would definitely return.

We were notified By email of an annual service appointment for our 2020 X7. I called the number to change the time to 11am (notice said 3pm). We arrived 5 minutes early. Jeff Brown had us wait in the lounge while he took care of his 10:40 appointment. We checked in at about 11:15 and Jeff said the service (oil change, inspection, wash) would take 4-5 hours as we were not indicated as “waiting”, but “drop off”. When I called about changing the service time, the representative didn’t provide this option. Jeff said he would tell the technician that we were waiting, but said with lunch breaks it’s doubtful that they would complete the service in less than 3 hours. And getting a loner was unlikely. We walked to Kaiser, got COVID boosters, and had a leisurely lunch getting back to BMW at 2:15. The service was completed in a record time of 5 hours. Our previous car, 2008 Acura MDX, was serviced down the street and we never spent 5 hours for an annual oil change-inspection. We think you need to improve your service immediately. Respectfully, Brooks and Bobi Patterson

Nghia was extremely helpful in resolving my alignment issues. He was extremely informative of the process and all possible outcomes. Nghia offered to get me an Uber ride home, but I decided to wait in the lobby. He was sure to tell me maximum time estimate and still got me out less than an hour of that. Overall, I had a great experience.

When I arrived at the dealership, I was greeted by Laura ( my assigned service rep). She quickly got my X3 checked in. She showed me to the guest lounge while I waited on my car. There I found fresh coffee snd snacks. It took them about an hour to finish with my car. Laura checked me out, and I was on my way. Overall, it was one of the smoothness experiences I have had at service departments.

I was very pleased with the help and information I got from my advisor.

Always professional and friendly service.

Elizabeth took great care of us.!..she is not our normal agent but she took care of us like family..!..thank you Elizabeth.!

The team at BMW Roseville are top notch.

Great experience from beginning to end. I loved the communication

Great service once again at Roseville BMW.

The service center staff and professional and very responsive.

Love our BMW family at Roseville BMW..!

BMW Roseville has the best customer service. Nghia in the service department is very efficient , quick and knowledgeable . I will not go anywhere else.

Maybe is because inventory lack issue, no all model vehicles can check in dealer.. like X3 or X5 while I first time visited. Second time I visited it, I want to pre old X3, but when I enter that dealer office, no sales person care us... I don't know why they just don't care about customer come in... And no free WIFI for customer/guess, can it be improve? I pre-old the X3 M40i model vehicle wait 10weeks around, I choose this model because I'd like to have "Driver Assistant Professional Package", no option for xDriver model. Now I picked up the car just 1.5 weeks, the vehicle have print quality and road noise issue, I argued with Sales guy and product specialist, but no give a positive feedback. I really feel so disappointed.

It is a pleasure to do business at Roseville BMW. Everyone I have met there has been so pleasant, efficient, and knowledgable. My service advisor is Elizabeth Mahdavi. She is excellent! Thank you.

Excellent sales and service department Whole process of taking the car to service was smoothness and excellent with free Lyft ride after dropping my car.

Dave Fults and the rest of the Roseville BMW team made trading in and buying our 2020 430i a great experience.

Purchased my first BMW and process was so easy. Had the best sales person (thanks so much Nick) and happy with experience.

Jeff was great to deal with and helped navigate a challenging situation!

Overall I had a great experience. Only small issue I had is that it took about 5 minutes too long for my car to be brought out. I believe my service advisor was on top of this, but some else dropped the ball.

Filip made it easy and listened to me when it came to my needs. I travel all the time and don?t have time for the normal car buying process.

Superior service for a repair on a broken recall part. Service agent Jeff Brown was great and very informative if the entire repair start to finish.

Chris was a great help and took my car in for service in a timely manner.

Great service, good communication. Timely and effective diagnosis and repair. Fixed an issue with the Air Bag on my daughter's i3. Chris Cubberly is my service advisor and he's the best.

the Worst experience ever! I put $20k down on a 2021 vehicle! the clutch went out 3 weeks after purchase. I have not drove the car 300 miles.. I called and they acted like they can do nothing. When I went to purchase the vehicle they off loaded me to 3 different sales folks. I WILL NEVER Buy from them again.... my car is in the shop now and I have to pay from my own pocket! they sold me some bs vehicle protection plan! Platinum protection plan and it covers ZERO clutch or transmission! don't get fooled into buying the plan!! I drove 2 hours to their BMW of Roseville automall!! stay away! I'm definitely regret purchasing from them.. they offered no help or apologies!! WORST!

I brought my car for repairs because the engine light was on and two months and $4,900 after, My engine light is on again. The engine light turned on less than a week after repairs and again 1 1/2 month after.

Excellent and professional service on routine maintenance.

excellent work so far.

Tyler Gonzalez took wonderful care of us. He’s a real treasure to your team.

Jeff was an awesome help! We were about ready to leave on a road trip and he helped us get new tires for our car within a day.

I got my car diagnosed because my engine light was on. They told me what the issue was and a few other things that they recommended. I got my car fixed and picked up my car February 9th the following Monday the engine light turned on again. They told me to bring back the car and they kept my car for almost a week. I got my car back February 24th. This is my wife’s car and she said so far everything looks good. I drove the car to the store and noticed that mileage went down 8 miles but I barely drove six blocks. So on March 11, 2022, I emailed the service advisor about my concern and I didn’t hear back from her. Today April 11, 2022, I was driving and the engine light turned on again. I don’t know what to do now. Should go back to this dealership or go find someone else to fix this issue? I’m sharing my experience and I want you to know just because this is a dealership, it doesn’t mean that they are good. I just emailed the advisor. How much do you think I will have to spend to fix my car. I spent a total of $4900 so far.

First time I took my X3 to BMW Roseville. I wasn't impressed with their online scheduling system (like the system for other dealers - pretty lame) but Elizabeth may be the best service advisor I've ever had, and that made it a good experience. She took care of everything really well.

This review is based on my overall experience but I will have some negatives within this review. The customer service was great and everyone I worked with during my new purchase was pleasant and helpful. The customer service is beyond outstanding. My sales agent Filip, the manager Eddy and the finance agent Cole. All great. I had some issues where I wasn’t really feeling the BMW X3 M40i I purchased (used) great mileage. That’s when I saw a brand new 2022 BMW 330i W/ M sport package in the color Portimao Blue was available. I test drove that and fell IN LOVE!! I however, drove my new car for one day because the air was not working. My purchase date was 3/30/2022. This review is dated 4/10/2022. The first couple of days they added Freon because the car didn’t have any. They kept it over the weekend. That’s when the leak was discovered. I was told to make sure everything is on the up and up I should have it towards the middle of this week coming up. The service agent Lisa? Laura? I’m sad I forgot her name but she’s been GREAT with keeping me updated. The issue isn’t their fault. I’m just glad I have a team of people who don’t seem to be slackers from the hours I have spent with them. Thank you all!

Great experience, no pressure on the purchase. Fair price on the vehicle it was full of gas and clean inside and out. Josh was outstanding with helping me getting the perfect and safe vehicle for my daughter to commute to collage in. Paperwork was simple and quick. I will be coming back to purchase a vesical for the wife.

Had a quick and easy purchase of a used car and couldn’t be happier! Sales and finance team did great and would highly recommend to anyone!

We had a wonderful experience with Rob. From helping us order all the way to delivery! When most dealers are demanding thousands above MSRP and price gouging, BMW Roseville is putting their customers first and not participating is this terrible trend! We are now customers for life.

I have used many service advisors at Roseville BMW with my various cars, but this was my first time with Nghia. I was supremely impressed with his communication and attention with my visit.

Excellent service department!

I was happy with my purchase it was a used Corvette Ali was very helpful and professional helped us with financing and has followed up with me on how I like the car and if I had any issues and helped schedule a repair that was needed but the part was on order. I don't know if this is a standard for the dealer or just Ali's way of doing business but so far I am very happy.

Chris Cubberley does an awesome job of getting me in and getting me out on time, and while BMW's are not inexpensive to service, I always feel that I am getting value for my money. One nice touch that they added: a video of their tech doing the vehicle inspection, which was texted to me - it was really cool to get a visual of the underside of the car while listening to the tech comment on the tires, brakes, bushings, etc. And the car wash and wipe down is always appreciated.

I saw my love on the lot (230 series convertible) and could not say no. Josh was a great salesman. Said I could take it home and if I didn’t like it (5 days /250 Miles) I could return it with NO questions asked! This is their policy for used cars. A deal clencher !

Andrew Slattery was our salesperson and he was OUTSTANDING!! He is very professional and knowledgeable. Our transaction went smoothly and we are quite happy with selling our Tesla 3 to BMW of Roseville. We will recommend BMW of Roseville to our friends and family whenever they are looking to buy or sell a car.

Incredible service and attention to detail. My vehicle repairs were fully covered and complete within a few hours of drop off. What an amazing team you have in place!

My car was having issues and I was out of town. I had it towed to BMW Roseville. The service was very quick and kept me updated every step of the way. I recommend this BMW service center to anyone looking to have their BMW serviced. Thank you BMW of Roseville.

I bring my car in for service. Easy to get appt. Attentive, friendly staff and great service!!

Always great service working with Laura

I took a $600 loss to get my 2013 328i BMW checked and got quoted over $15K for several minor fixes. I took my car back and ran! Parts and labor are way overpriced. I am never purchasing a BMW car again.

I had a horrific experience buying this car. Cole was unprofessional and made the entire experience one for the books. We were told from 2 other employees we could do one thing and Cole said ?no they are wrong and we will not be honoring what they said.? Just a really bad first experience with BMW and luckily Eddie and the manager made it right BUT Cole shouldn?t be treating customers that way especially when we are choosing to buy BMW when we could go to Lexus or Mercedes.

Good people. Tough time to buy because of world wide shortages. Suggest more proactivity during the buying process. I would have liked regular updates during the for months I was waiting. Car arrived without some of the upgrades I ordered and expected (no heads up display, no QI charging for the phone) but it is overall a great car and I am enjoying it.

Prompt, friendly, and knowledgeable service. Roseville BMW went above and beyond to help me with my vehicle repairs. Great experience, especially low stress which is important to me.

Good people. Tough time to buy because of world wide shortages. Suggest more proactivity during the buying process. I would have liked regular updates during the for months I was waiting. Car arrived without some of the upgrades I ordered and expected (no heads up display, no QI charging for the phone) but it is overall a great car and I am enjoying it.

Excellent customer service and great sales team. Will definitely be buying there again!

I had great experience buying X5 after I built up the car and in 8 weeks I got the car exactly us I asked for. Josh is an amazing salesman.

Easy and convenient process.

Wonderful customer service provided. Timely in servicing my vehicle. Professional, friendly, work completed correctly. Ensured received loan vehicle. Called verify if I wanted to have it washed before getting back. Ensured my concerns were addressed and taken care of

James in service is by far the best experience with customer service I have ever had with a car dealership. He was fast and professional. His communication skills are top notch he went above and beyond to keep me informed on my cars progress and got everything done sooner than expected.

Courteous service completed on time.

From looking, to buying, to the service visit to replace the battery, it was a great experience. David and his sales team treated us well. The car, it?s perfect! I am a repeat customer.

Took car for maintenance and all was done with great quality and swiftly. Representative remembered my name and I was in and out with a complimentary wash!

It was a nice experience and great customer service. The salesperson Mr. Filip was very nice and supportive. He was very caring and listening as well as I didn’t felt pressures as experienced in other dealerships by too many salespeople. I would like to say thanks to all the staff at BMW Roseville for their professional behavior.

It's time to buy another car to offset some taxes this year. BMW ix. Seems to be a decent one and within my IRS 179 preference. Called two BMW Sacramento dealerships and this Auto Nation BMW was one of them. Both return my calls with appointments made on different days. Got into the dealership 5 mins early than scheduled time to show how serious I’m. Tell the reception whoever we are scheduled to meet, by the way his name is Joshua Moore. Joshua seems to be busy and no greeting like a "hi, I'll be right with you real quick after something is done... " it's fine, we are early, and just find a comfortable chair to sit and wait. 17 mins passed and still sitting and waiting, and out of sudden I heard he was chatting with other clients and I don't think he cares our business, may be we really should not be here to bother him... call Neillo BMW right the way to ask if they can meet us and leave the dealership who don't want our business. When we arrived Neillo, their staffs are so friendly and respect everyone stepped in their doors and keep asking have you been helped and can I get you anything? The sales associate is Fatima and she immediately serve us some water at the bar and the demo car is already for the test drive! AC is on and when you sit in inside the car my wife and I said in mind that "I will order a car here today" We were on Fatima 's office and every option was clearly explained and I'm more than happy to put down a refundable deposit to order this $95K EV. The whole purchase experience is above and beyond satisfactory at Neillo BMW. I bought couple of cars from this Auto nation corporation since 2011 and they going absolutely downhill in customer service.. that's it. No more car buying at this dealership anymore...

James made the process quick and painless. No surprises, restored my faith in using the dealer for service.

Fast, friendly , professional. They were ready when arrived and came through on schedule. Excellent return condition of car. One issue: they did not reset the dash schedule alert I will have to return for that

It's time to buy another car to offset some taxes this year. BMW ix. Seems to be a decent one and within my IRS 179 preference. Called two BMW Sacramento dealerships and this Auto Nation BMW was one of them. Both returned my calls with appointments made on different days. Got into the dealership 5 mins early than scheduled time shown respect. Tell the reception whoever we are scheduled to meet, by the way his name is Joshua Moore. Joshua seems to be busy and no greeting like a hi, I'll be right with you real quick after something is done... it's fine, we are early, and just find a comfortable chair to sit and wait. 17 mins passed and still sitting and waiting, and out of sudden I heard he was chatting with other clients and I don't think he cares our business, may be we really should be here to bother him... call Neillo BMW right the way to ask if they can meet us and leave the dealership who don't want our business. When we arrived Neillo, their staffs are so friendly and respect everyone stepped into their doors and keep asking have you been helped and can I get you anything? Our sales associate is Fatima at Neillo BMW ( please be reminded Neillo BMW )and she immediately served us some water at the bar and the demo car is already ready for the test drive! AC is on and when you sit inside the car. My wife and I said in our mind that "I will order a car here today" We were on Fatima 's office and every option was clearly explained and I'm more than happy to put down a refundable deposit to order this $95K EV. The whole purchase experience is above and beyond satisfactory at Neillo BMW. I bought couple of cars from this Auto nation corporation since 2011 and they going absolutely downhill in customer service.. that's it. No more car buying at this dealership anymore...

I had one of the best car buying experiences ever. I worked closely with Gina but the Whole team was Great. It was literally an in and out experience with looking at cars, getting the information on them, test drive the one I was really interested in, applied, approved, paperwork went smoothly. Everything was finalized and I was driving off in my Brand New BMW 228i ☺️

Our Service Adviser, Elizabeth Mahdavi, provided us with the BEST service we have ever received from BMW, any BMW Dealership.... Her efficiency, professionalism, and listening to our concerns, was far beyond what we expected. When we picked up our X3, I could not contain my joy... Water spots that were on the car since delivery, due to lot sprinklers, had been in 2 or 3 times to have them removed...with no success. Elizabeth got it done ... by listening to us and talking to the detailers... Thank YOU, Elizabeth!!!

Laura was very professional and my expectations were definitely met. The Roseville Staff always make dropping off my car for service quick and easy.

James made the process quick and painless. No surprises, restored my faith in using the dealer for service.

Peter man the buyer experience very easy. He was Honest and always responsive to my questions.

Try to make you feel bad about asking questions. Don't answer phones. Don't call you back. Don't respond to emails.

Laura was wonderful! She kept me updated on the status of my car daily. I was always able to reach her when I had questions. Thank you for the great service!

I’m on my third BMW, my first two were from Sacramento’s other BMW dealership and my latest and greatest is from Roseville BMW. The entire buying experience was by far the best ever. From the moment I walked onto the dealership, it was first class, no pressure sales. I had a trade-in and they treated the trade-in and purchase as two separate transactions, most dealership will bundle them and give you more for one and less for the other. Without any haggling, Roseville offered me a very competitive offer for my trade, and an extremely great price for my new BMW M440i. Richard Worster and entire Roseville BMW Team were great to work with and I’m really enjoying my new BMW. Thanks for giving me such a great buying experience! I will definitely buy again and recommend Roseville BMW.

Honest and friendly team, great experience!

Nghia was excellent! His communication through out the process was great. My vehicle was returned back to me with the correct repairs.

Took my care in for annual service. Drove up and someone was waiting and quickly took me to my service advisor, Elizabeth, who was fantastic. Car service was faster than I expected and car drove great when I left. I’m not a fan of most service departments but have always been treated well at BMW of Roseville.

Streamlined and efficient service. Loved the video of the inspection. Thank you.

Was organized, friendly, and easy to get a timely appointment.

I had a great experience at the service department. Nghia did a great job communicating with me about the service. Efficient and prompt.

My service adviser James Moon is wonderful. Puts a giant S in service. Thank you for taking care of my BMW

Before now, I hadn't purchased a new car in 17 years. I was stressed and not looking forward to the process. I was very pleasantly surprised. Gina at Roseville BMW was terrific! The no haggle price made it easy & I was given all of the payment options based on my credit score. Plus they have a 5 day/250 mile "no questions asked " return policy on pre owned vehicles. I was in & out in less than 2 hours. The whole experience was just about perfect!

James went above and beyond to take care of us while our car was being serviced. If you need to have your BMW serviced take to James at BMW of Roseville.

Easy going people. Fun to work with people. Got a very good deal on pre owned car.

All went fine.

No pressure, just an enjoyable car buying experience!

BMW service makes everything so easy. Customer service is fantastic, timeliness is great, and willingness to go above and beyond is something they always do. Laura was great. Thank you so much.

First time I've been to service department since buying my 750... professional and courteous, my service rep Jeff really went thru everything in detail. Not sure if sign of the times, but Lexus always had a loaner ready for major service...not so for this BMW dealership.

Thanks John , for the great service Roseville BMW!!

Richard our salesman worked hard to provide us with options from their limited incoming inventory. As the largest BMW dealership it was with the trip for two reasons. The most cars available and no dealer mark-ups like the others. We seen increases of 25k for the same car. Not at Roseville BMW.

I can’t say enough about the service I receive from Roseville BMW. Super friendly staff. James was knowledgeable, helpful and pleasant to deal with. I would highly recommend Roseville BMW and their highly qualified employees.

Chris was very friendly and took the time to explain the charges so they were understandable to me. It was a very nice experience.

Personally I would never come back here to purchase a car. Communication with sales is mediocre at best. The sales manager Eddy couldn’t care less about your deal. Unless you enjoy frequent trips up to the dealership go somewhere else and save yourself the trouble.

Kept me informed and got me a loaner when it turned out to take longer than expected.

Dealership service is bad. I filled out a credit file and they told me they were going to call me and ran my credit without an update or call. Super bad

The service department is very responsive to my vehicle's needs. The predicted wait times are very accurate, and the customer seating area is comfortable.

I have been a BMW Roseville customer for years and always got great quality service and the staff is super friendly. This last time was no different. Thank you Nghia, my Service Consultant, was absolutely professional and a real pleasure to work with. Again, thank you BMWRoseville and thks Nghia

Everyone was cool. No problems

I just recently purchased a vehicle at the Roseville dealership and I can’t say enough great things about my sales person Filip K. The whole process was world class. He helped me order the car I wanted, kept me update on the progress and when my car arrived the sales transaction was seamless! I highly recommend this dealership and definitely Filip!! Filip is knowledgeable, friendly and organized. Everything you want in a world class salesman! I will definitely buy again with him.

I had a wonderful experience at the BMW Service Center. James was very professional and compassionate. I was running late and he was very understanding. He got my car in right away and took the time to show me some features I was unaware of. He also kept me up to date on every step that was going on. I was able to pick my car up right before I had to go to work. I appreciate the care that was taken.

Filip was very professional and responsive while the X3 was in route. He allowed the process move through smoothly during the transaction and spent time reviewing the features of the vehicle.

James Moon is a fantastic Service Advisor. He is very helpful, listens well, and offers different array of solutions to any problem. In addition, I've done my homework and it appears that there pricing on service is very competitive (compared to other BMW dealerships and independent mechanics). You will definitely get your money's worth and best bang for your buck.

So happy we decided to buy are 3 Series from Roseville BMW. I had been loyal to Niello for my last few purchases but after a two back to back bad experiences at Niello I knew i needed to go else where. Gina are Sales Associate was very nice and she worked wonders to help us get the car i wanted. Finance Dept was great and made the whole transaction go smooth. Just took my car in for the first oil change. Service was great and I really appreciate the video explaining what was done during the visit. I highly recommend Roseville BMW.

Quick and Easy. Reasonably priced.

Elizabeth at BMW was top notch. Checked in with me at 6:45am after an evening drop for service. Texted throughout the day with estimate info. Simple and friendly check out process!

Awesome service! Communication with regards to service was clear!

Just recently moved to Sacramento from Florida so it was my first time taking my car to get service everybody was friendly and welcoming my service provider James moon was excellent he walk me through everything I’ve never felt more comfortable taking to a service provider

Excellent dealership! Very friendly staff and helpful

Filip is the man! He was able to help me with the purchase of my new 4 series in Aventurine red and was completely honest and upfront about the process. His professionalism and ability to communicate the options and selections for clients like myself have proved to be very informative. Hands down the best experience I've had with a car purchase and would highly recommend Filip to anyone for future BMW purchases.

Tire replacement without appointment. Received quick and satisfactory service.

Great buying experience. No hassling, no pressure. Sales and finance staff were both helpful and professional. Highly recommend BMW of Roseville.

The availability of a loaner car and frequent and consistent communication throughout the process of my repairs made this a very simple process.

I bought my car here recently. It was hassle free and very smooth.Their pricing was very transparent and reasonable unlike other dealerships I visited. Peter,Omar and Lawson were very helpful

Buying a car at Roseville BMW was a great experience. Roseville BMW personnel were professional, knowledgeable and gave me competitive financing. Couldn’t ask for a better experience. Love my X6!

I have to say, I would never shop for a BMW or even service my x5 anywhere else. When shopping we found other dealers to be rude and pompous. That is not how we roll. We like nice vehicles, but we do not appreciate arrogance and pretention. Instead what we found in Roseville were knowledgable, approachable and helpful sales staff and service staff. I appreciate their level of transparency and communication in regards to my vehicle in service, and I really appreciated our sales woman's friendly demeanor upon our initial purchase. Roseville BMW has gone out of their way to be helpful and in making sure we are happy with our vehicle, and even offering time to come in and learn more about all the functions this amazing car has. We are extremely happy!

Update to my last review. I got my car diagnosed and fixed, pick up on Thursday or Friday but by Wednesday, the engine light is on again!!!!

First visit to BMW of Roseville. I arrived a little early to my appointment and there were quite a few cars checking in; nevertheless, I was ushered in without delay . After a few minutes with the Service Advisor, I was taken to a pleasant Customer Waiting area and was kept apprised of the work process via texts. Efficient and nicely done.

Very good experience this time!

James Moon is an excellent Service Advisor. His communication skills kept me posted through out the warranty service. Even when there were issues regarding parts availability I was kept up to date. The work was competed per excellent BMW standards. I would highly recommend James Moon and BMW of Roseville for any service on your BMW.

Andrew was an amazing salesman. He was thoughtful, smart and continued to research and find the car that I wanted. The finance team was also great!

I have to say, I would never shop for a BMW or even service my x5 anywhere else. When shopping we found other dealers to be rude and pompous. That is not how we roll. We like nice vehicles, but we do not appreciate arrogance and pretention. Instead what we found in Roseville were knowledgable, approachable and helpful sales staff and service staff. I appreciate their level of transparency and communication in regards to my vehicle in service, and I really appreciated our sales woman's friendly demeanor upon our initial purchase. Roseville BMW has gone out of their way to be helpful and in making sure we are happy with our vehicle, and even offering time to come in and learn more about all the functions this amazing car has. We are extremely happy!

Great people great service always willing to go the extra mile to satisfy their customers

Outstanding service!

I was so happy with the service I received at BMW of Roseville . It’s a long drive for me but we’ll worth it! There is nothing they could of done better.

Terrible / trick process of selling them a used car. Offered us $15k to trick us to bring it in, then offer literal thousands less ($13k) once it’s there. Ask why, and we are told: “The vehicle needs to be detailed and that costs man hours to do.” Problem with that is my wife asked about that before going in and we were specifically told not to worry about it because they have a detail team. Either way it’s not a realistic reason to offer thousands less when a full detail costs $3-400. Really upset and Don’t appreciate taking time off work to be tricked and a huge waste of time.

Laura, our service agent was very helpful, courteous, and attentive to our issues, and took extra time to help us understand the maintenance on our X5. The maintenance team was very thorough, even taking videos and sending them to me. Thank you Laura for all you did including getting the warranty work handled, and thanks to the maintenance team.

Both my buying experience and recent service experience were outstanding.

Good reception, Professional, and Courteous. Will return for additional service work.

Very expensive, poor communication. Dropped off my car for oil change last Friday. $3000 worth of repair! Had to call multiple times to get someone call me back. My car was ready Monday evening at closing. Not washed or vacuumed! Very disappointed! Won?t be going back!

Previously I had made a post regarding the negative customer service I received here over the phone and online. I had the chance to go to the dealership in person and it was like night and day! Everyone was very helpful. Eddie and Peter took the time to listen and worked with me. Thank you guys for everything

Sales associates were helpful and informative. Prices were fair considering the shortage of cars during current situation.

James is a very upfront and direct service provider . He professional and attentive .

Laura was very helpful, courteous and attentive to our issues, and took extra time to help us understand the maintenance on our X5. The maintenance team was very thorough, even taking videos and sending them to me. Thank you Laura for all you did including getting the warranty work handled, and thanks to the maintenance team.

We really appreciate the service we get here. We are always treated fairly and the work on our car is outstanding. Our service advisor (Chris Cubberly) goes above and beyond in keeping us informed with what our car needs and the best way to get it done. We are very pleased with BMW of Roseville.

Excellent customer service!!!

The servic experience was very good; I was late but still James accomodated me in his packed schedule. He offered me a loaner car and gave me updates regularly. The service performed and the detailing done was also very good.

The checking & service were very smooth. In and out in approximately 3 hours. Service rep (Jeff Btown) was friendly, knowledgeable and helpful.

Our agreed goal was to check-out as many different brand vehicles as we could and then buy later. BMW Roseville was our last stop of the day. We met with Josh who listened to our needs and then guided us to an X3 M40I. Following a test-drive, we knew we had to buy. It was refreshing to work with Josh as he was very knowledgeable about the car or any BMW for that matter. Both Josh and Cole were able to work with us to achieve a payment that was comfortable. They showed flexibility and were engaged. We were never pressured and both were really personable and fun.

James Moon is an excellent service advisor. He truly takes great care of his customers. He went over and above to help me.

I enjoyed workin With the sales team at BMW Roseville, they made buying my new used car a snap!

They were great and willing to help. Jeff Brown is the best

good service, nice loaner

Smooth and easy well informed perfect customer service from Jeff, and $$$$

BMW made my experience very pleasant, quick and easy. Recommended

Excellent service, keept me informed even sent me a video of the vehicle of what areas were expected. Very smooth in and out.

Like how BMW of Roseville runs their service department. It's not cheap to maintain a BMW, but these folks are always straightforward, transparent, and give you multiple options so you can decide how much you're comfortable spending (in my case to keep a 12-year old 3 series that's getting a little elderly but still runs great) on the road a reasonable cost. I'll keep bringing my car back to them because i have confidence they know what they're doing and have the knowhow, tools and access to parts and supplies to do the job right. I don't have that kind of confidence in jiffy lube or any of the other places. There are other places where you can get your BMW serviced that are cheaper, but i doubt any of them know better what they're doing than BMW of Roseville!

For repairs Jeffrey is the one who usually helps me. His service is excellent.

Autonation BMW of Roseville is seriously my go-to for all my BMW needs. I bought my 3 series elsewhere, but this dealer has done all my maintenance and it?s been fabulous experience! Nghia in the service dept is great to work with and always takes good care of my car. When it came time for my sister to purchase a new car, I took her straight to Roseville BMW and they got her into a brand new 3 series for a great price! I will continue to refer friends and family to this dealership since the overall experience has always been pleasant!

Great service and sales. No pressure. No dealer mark up. Easy experience

yes they listened and was Not pushy.

I enjoyed the under-car inspection video so I could really see how things look underneath the vehicle. Dealer takes precaution walking around vehicle ensuring it comes out looking the same way it did going in. Fast service and nice people! Will definitely be returning.

My customer service representative was not available, so this was the first time I've worked with Nighia, and I found him to be very efficient and professional. Good experience except that my appointment time was not honored. (was told that was due to the prior appointment customer being late)

Just leased my first BMW! 2022 330i from BMW of Roseville and the experience was great! Everyone involved in the process was super helpful and we were in and out with our brand new BMW within a few hours. Even got to take the 3 series out for a test drive by ourselves, no sales rep had to accompany us which gave an even more personalized experience. Thanks so much to Richard our salesman and everyone else at BMW of Roseville for their help!

We purchased a beautiful lightly used Toyota Sienna from BMW of Roseville. We worked with Filip throughout the whole process who was fantastic!

If you need service for your BMW go see Laura at Roseville auto mall. I have been here a few times and it is far and away the best service experience I have had in 40 years of car ownership.

My car needed routine service. James was my advisor. Kept me informed throughout the process

I recently purchased a car at Bmw of Roseville. I can't say enough great things about Ronny, my salesman. I'm from the bay area and decided to drive up to Roseville because he was very responsive, caring and knowledgeable for all the questions I had vs. other local dealerships. He valued my time and business and made the experience of buying a car smooth and easy. Very happy with my purchase. If you're in the market for a car, consider bringing your business here! ***UPDATE 1/31/22*** Update for the dealership - My car had a PDC and park assist issue (mentioned by my sales associate on same day of purchase, that it can be easily resolved under warranty) that took weeks of bouncing back and forth to be resolved. After having to escalate the issue to their GM, I was finally reimbursed but they deemed it as "after the fact" repairs on the reimbursement check. It was definitely not after the fact when their technician marked off their CPO inspections as everything passed although it clearly wasn't. Buyers, review each of the inspections thoroughly to avoid a similar inconvenience and headache.

My salesperson was awesome, set things up with me. Worked hard to get me the exact car that I wanted. Even went out of their way to check up on me. Not only that but my financial advisor was really cool. Kinda took the whole buying a car stress away and the anxiety from it. I look forward to further business with them

I am a repeat client of BMW, and my experience at the BMW of Roseville was the best and most professional yet. The entire team collectively ensured I received the perfect car to fit my needs, streamlined the entire process from beginning to end to accommodate my financing needs, and went above and beyond to work around my busy schedule. By the time I drove off the lot with my new car, I felt like a family friend of the team! In particular, Peter and his manager Jason ensured every question I had was addressed, and they truly are the best!

All the staff at BMW of Roseville have been extremely courteous and helpful. I would describe my experience as "top notch". It is encouraging to see this level of customer service in a business world where it is often lacking. Please keep up the good work. It is the central key to your success.

Laura Steven’s is the best!

First, scheduling my service appointment was super easy and smooth. And they were able to fit me in quickly. When I arrived I had someone designated to help me and he was great. The service took almost exactly the time they said it would. And they had a very comfortable waiting area. Overall, it was a very pleasant experience and I would definitely recommend BMW of Roseville.

Great and friendly team. All services were done as scheduled. Huge thank you for complementary 4 wheel alignment. Definitelly will come back again with confidence . THANK YOU

Laura’s communication is top notch. Her friendly demeanor and customer service skills made my oil change experience seamless.

Just as I was leaving Reno, I swerved to miss a large rock on the road and ended up hitting it with the rear tire passenger side. Didn’t seem to have done any damage. But when I got to the summit my tire pressure light came on. Sure enough, the tire was ruined. We called BMW Roseville to see if they had the tire and could get us in. We drove the rest of the way to Roseville, thankful for the run flat tires, slowly but surely, and even though BMW was super busy that day, they were able to accommodate us and get us a new tire. We were back in the road in about an hour! They were awesome and we are so grateful!!! Thanks again BMW Roseville!!!!

Elizabeth Mahdavi is the best Service Advisor! She always takes care of me. She’s super friendly, very responsive and always provides excellent communication!

Fillip was great. Very efficient and a pleasure to work with!!

The service is first rate. Laura Stevens is a terrific service advisor. I highly recommend BMW of Roseville!

We started with an online search and estimated price quote on an x5, which turned out be fairly accurate. We made an appt, went in and happily the vehicle was in stock and available at the price quoted. The ultimate difference being TT&L and a bit of dealer prep. Sales team were efficient and very happy to assist us in evaluating whether it was the right vehicle for us. A pleasant departure from the usual sales routines at other dealerships. We test drove the x5 and while it is more capability than we had considered originally at the price point offered the x5 was truly an upgrade from the other vehicles we had been considering in the same price class. Naturally we made the decision for the x5. Then we further discovered the amazing technology built into this vehicle, the list is long and BMW anticipated this with a follow on appointment to introduce us to the nooks and crannies of high tech and capabilities that go beyond starting and stopping. Truly a remarkable vehicle.

One of the best place to get your Beamer from. My friend had a great experience with them. Staff is courteous and they guide you well when selecting a car best suited for you. I vouch for them than any other Beamer showroom whichever is around.

Chris did a great job chasing down software issues and resolving them at no cost to me. Thanks Chris!

My 2014 i3 had airbag warning, it was replaced for free. I had basic maintenance done and some other issues resolved. All in all I was very happy to work with Laura, she did all she could to make my repair experience great. They even comped a loaner for almost a week. A little expensive and no wash but overall very pleased.

Josh was great in selling my new car. Process was painless. Price average compared to others in the region.

Very professional. James was very helpful and went the extra mile to explain everything to me.

Good customer service and friendly staff answering all your questions through the process.

While the actual service done on the vehicle was acceptable, prices were through the roof. So, here are a few thoughts I would like to share with you. When you buy a brand new BMW, it comes with a 3 years of maintenance warranty. Each year when you bring in your vehicle for the annual service the only service provided is an oil and filter change and nothing else. Unless there is a problem which is never the case given the vehicle was purchased new which is the case here. As soon as maintenance warranty has run out they start listing tons of checks on the vehicle with prices through the roof. One specific example: During the first or second year of the use of the vehicle the battery on the remote control of my car ran out and I had to replace it. After opening the remote I purchased an identical battery for a few dollars and replaced it myself. During the first, second and third year of service they never bothered to check or possibly replace the remote battery. This year that the maintenance warranty has run out they want to replace the remote battery (without checking if it needs to be replaced) for a whopping $30. Another example was visual check of the vehicle which they charged $190 and nothing actually done. They offered 3 different maintenance plans for that day, Minimum ($818.92), Value (1,411.90), Preferred (1,862.84) !!! Stating specific tasks for each plan. I opted for minimum and still removed a bunch of unnecessary items and still ended up paying over $700. The mark ups on each service item are so high it is unbelievable. Make the long story short, save yourself a lot of dough and find a good mechanics and once the maintenance warranty has run out, do not go to the dealer or be prepared to pay through the nose.

I went in for routine maintenance, and James made sure I was well taken care of. Service was completed earlier than the estimated time

Good service on my car, very friendly employees that made the process very easy.

Excellent service provided by Elizabeth at the Dealership?my service advisor was out due to an injury and she stepped in and helped me. She is a team player and an asset to BMW.

My service visit was disappointing to say the least. I scheduled my appointment online, due to technical difficulties it was scheduled as a drop off however I let the service agent know I was intending to wait because I live clear across town and did not have a ride home. The agent offered to take me to the mall which I declined and let him know I would wait. He told me he would put a rush on my service, which was scheduled at 10am. I did not leave the service center until 330pm, and on top of this once I returned back to my serviced vehicle, after 5 hours of waiting, my car was not even washed or vacuumed inside, and service mats or seat covers were not used in this state of pandemic we are currently in. I hope to have a better experience moving forward, as I have no choice but to use the AutoNation service center due to my AutoNation care package.

First of all, as of this writing (January 2022), very few dealerships are selling cars without a markup, but this dealership is. I paid the MSRP, and there were no hidden costs snuck into the purchase price. I also got a very good financing rate. Robert Taylor always returned my calls, communicated clearly and made me feel like they care about my business.

Laura was my service advisor and she was great. Very quick, to-the-point, and knowledgeable. Very easy to work with. The service was quickly done and we’ll executed.

Amir at BMW was great and did everything to help us through the process of purchasing my new vehicle.

I had a great experience buying my BMW here. It was an easy & smooth process. I had to take my car in for the first service recently. They were helpful, explained everything along with giving me options on what can be done now vs. service I have due in 6 months. Everyone at Roseville BMW has been very friendly. It’s been the best experience I’ve had with a dealership so far! Highly recommend

This dealership replaced the tires on my X3. I stopped by and had them checked over the last six months, and they were helpful in timing the work. They were good in helping me decide on replacing 2 vs. 4 tires on my x-drive. Price was comparable to my alternative. They completed the work on schedule as planned. I do hate calling the dealership phone system, as it results in long waits at every turn. Wish I could have gotten my service Rep's direct phone number sooner in the process.

I was told that my car needed front brakes and the possible charge was about $2100. I told them that I would shop around. A little later on the rep offered and $800 discount. I had the job done. On the way to the check out I asked the rep how were they able to offer such a discount. He said that they had made a mistake on initial assessment. I think that there are two problems, first I was misled when I was told that I was getting a discount; second, what would have happened if I had not initially complained?

Fast, friendly and professional. I liked the idea of sending the video of the technician inspecting the cars undercarriage. Great service.

My regular Service Advisor was out that day due to an injury. Nghia Nguyen stepped up to get the service and alignment processed and completed. He was professional, polite and knowledgeable. Thank you Nghia!

Quick to diagnose my car with unnecessary costly repairs. Service department definitely out to make money? no repairs were preformed .new battery and spark plugs car runs great

Very professional as always

Laura was excellent , she is knowledgeable , and helpful

The work was completed in a timely manner. Pricing was very fair. The work performed was excellent.

I brought in my car for a recall fix and was assigned James as service rep. After he cleared up mission information from appointment center, he was not only customer orientated but also professional and knowledgeable throughout the whole process the car was in for service. He went above and beyond in helping me and I would come back again to service my car but only because of his customer service. Thank you, James

Rob, Philip and Omar were great to work with! We will definitely go back to BMW of Roseville for our next car.

We learned that selling higher end used cars as a private party is tough. Dreamers, time wasters and the barely qualified are the typical buyers. Finding the right dealer that understands the current market is the key to success. You guys matched my competing offer and assisted me with my new special order. Thanks again.

I can’t say enough what a wonderful dealership BMW of Roseville is! I just bought the BMW X1 I have never had such outstanding service while purchasing a car. If you are in the market for a New or Used car BMW makes an impressive product and would highly recommend this dealership ask for Cole Chambers!

I always enjoy coming to Roseville location. And my check in person Ms. Laura Stevens always make sure that I get what I need.

I always enjoy coming to Roseville location. And my check in person Ms. Laura Stevens always make sure that I get what I need.

Great experience with such ease and friendly staff

Very good experience. I spoke with Ronny on the phone before going in and purchasing a car. He was straight up with me about the out the door pricing and made the whole process go very smoothly. 10/10 would recommend.

I was very pleased with the excellent service received from BMW of Roseville and their representative, Laura Stevens. I really appreciated the video she shared with me that was performed by the service tech while reviewing and working on my X5. I decided to wait for my vehicle and Laura had me out within the timeline stated.

My experience was good, service did a good job. My only issue was trying to contact BMW Roseville by Phone. Answered by recording, put on hold, kept waiting, then lost connection. It sort of ruins the good experience and hard work your service people put into the job.

This is the seventh BMW I have leased. The last four from Auto Nation Roseville. I have specific options that I want and they have always found them for me. Dealing with mark Holland has been a pleasure and in 3 years I will be back for my eighth.

overall good experience. went smooth car waiting for me on arrival. However, when I got home noticed maita had three different brands of tires on it. The manual said this could be dangerous. Received an email from my sales person asking me how things were with the car and I responded generally good except for the tires. Haven't gotten a response. Than you Doug Adamski

Filip was incredible he knew so much and showed us all about our cars attributes. He was no pressure low key however extremely helpful in finding the right car for us. I highly recommend him and the dealership.

Roseville bmw is great. Richard the sales rep is amazing

My car was not cleaned and extremely dirty from having it serviced. The tire pressure?s not regulated, Even though I had purchased four new tires front new brakes and rotors and had them aligned I still am getting multiple notifications that my tire pressures are incorrect directly after picking up The vehicle The gas was empty I expect better service from a dealership I?ve leased/ purchased four vehicles. Extremely bad service. This may be the last BMW I purchase there. I was not notified that my brakes were needing replaced and was forced to replace the rotors and after doing all that was requested I still am receiving multiple warnings from my car due to the service department not regulating what was supposed to be done In the computer system

He is very knowledgeable/technical and supports you from when you drop the car until the job is completely and perfectly done.

Exceeded my expectations. Curtious customer service, clean waiting room, great car maintenance!

Usually my car is washed after service but this time it wasn’t.

I was told one thing regarding the date my car was to be ready for me ( Job being oil change & front passenger tire being replaced) The process was delayed 2-3 times. I had asked for a loaner. Michelle said would try to get me one. I never heard back with the outcome.

Really good experience with BMW of Roseville, actually, excellent representation of the dealership and brand by Ronny M. He helped me throughout the entire purchase process, from production to coordinating delivery. Even after delivery, Ronny has ensured that all my questions are concerns are addressed. This was my first time purchasing from Roseville BMW, have not used them for service or maintenance. I certainly recommend this dealership based on the quality of service I received.

During these challenging times, Richard Worster at BMW Roseville was able to find the used car that I was looking for. He arranged for it to be transported from Southern California and made the sales process very easy. I'm very satisfied with my new (used) BMW. Thanks!

Always a great experience with the service department. They are always kind, friendly, and professional.

Been a customer of Roseville BMW FOR 20+ years. I always get great service.

Nghia Nguyen, Service Advisor, was very friendly and extremely helpful in handling my recall. He made the experience easy and comfortable.

Excellent service and very helpful staff. Whole process was very smooth

In an out in <1hr 30min. The technician provided a video of the vehicle inspection and condition of the car components underneath and in the engine compartment.

Extremely satisfied with entire process of purchase, very happy with Filip and Nassar.

Professional and honest. We had a great experience here!

James in service is awesome! When dealing with him he treats us as if we were BMW’s only customer.

Had a great experience with BMW Roseville recently. Had some annual maintenance done, needed wheel alignment, and some other things taken care of. Jeff was incredibly helpful, got me in and out in 24 hours, car washed, and my beautiful ride was shiny and driving as new. Can't say enough good things about them, very happy, 5 stars, would go again.

Peter helped us purchase the perfect car. Love my 1st BMW! Excellent team, the entire process was a pleasant one!

Laura Stevens and their mechanic took great care of me and my 2011 335D BMW. Shout out to Scott their porter who was also amazing & will hopefully climb that ladder there. Thanks for the great service.

Nghia the service advisor was a very ethical and friendly. He went above and beyond his duty as a service advisor.

Chris Cubberley my service advisor is top notch! He Always ensures all my service experiences are handled promptly and professionally. Roseville BMW takes GREAT care of their customers.

I am not sure that BMW of Roseville wants this opinion, but here it goes anyway. About a month ago i took my 2017 BMW x1 in for routine service, and asked them to check out a few other problems: check the alignment, dot in my screen, and some sort of starting hestitation when i pushed the start button. I had to rent a car on my own, which was fine, and my service writer got everything warrantied, except the alignment, (which i totally expected to pay for, of course). I asked that since this was an electrical problem (screen and starter), that i should get a new battery. I was told, nope, it's fine. I said, "well i don't want to have to bring it back, that's all, and i don't mind paying for a battery". So, 2 weeks ago, i was home, (thankfully) on a day off, and went to start my car and it wouldn't start. Lights working, but connected drive wouldn't. I called BMW roadside assist. The rep was very difficult to understand, I told her where i lived. They sent a tow driver from an area 2.5 hours away from me, it took 5 hours to get the driver there. I had to call in for work the next day since i had no car. I tried to get an Uber, but since this pandemic, no uber drivers. I called a cab. 115 bucks for a cab to the rental car place. Got a rental for a week, at 367 bucks. That was a thursday, BMW had no answers on thursday or Friday, had to wait till Monday. I got the call, that it was the battery, and they were waiting for one to come in. Tuesday evening the car was finished, and i had to return the rental, get the car after work.. blah blah blah. Here is the point. YES i get that sometimes dealers miss things. But i specifically asked for a battery at the 1st visit. I have been in this situation a few times in my life, and replacing the battery is always a good policy after anything electrical goes wrong. I come from a automotive care family, and have learned through the years. I work at a job, that i could have been stranded in the middle of nowhere. The reason i bought a BMW, was because i wanted the higher level of service and excellence, and instead, on this particular occasion, i got the same thing i would expect at any shade tree mechanic shop. I used to have great service here. I hope that it improves again soon. But i can't give them anything higher than 3 stars this time, because I should not have had to bring it back and lose a work day, money on a cab or second rental. I don't want a phone call back or an e mail with these words: "I am sorry that your service experience didn't go as you had planned". I was inconvenienced, it was totally preventable, and I expect this to be corrected at future visits to the Service department.

The service department is very thorough even sending a video showing and explaining the status of tires, brakes, etc. And James was fantastic at saving us some money on tires and was able to get our windows tinted on a rather short notice

I came in for a scheduled oil change. I was completely ignored and sat like a fool until someone would talk to me. I let the service advisor know I was there for an oil change. He asked me “what I normally pay for an oil change with BMW” likely to see if he could give me the highest price possible; he did. The price is gave me is 40 dollars more than I usually pay! Will never return or tell others to return.

Great job getting me back into BMW. Love my X4 M Competition. I strayed to other manufacturers that were either too expensive or unexciting vehicles. I’d love to go back to the performance driving school in Spartanburg SC again. 👍

Your salespersons take time and you are not rushed. They answer all questions. You don’t feel pushed or rushed to make a decision. Peter P. Is OUTSTANDING! He took time and was patient with me over the week to get the deal finalized and to answer all my questions; sometimes the same question was repeated.

We have had our X5 in for two service issues. Both times our service advisor Jeff has gone above and beyond to ensure our vehicle issues were fixed timely and were fully resolved. We have been very happy with BMW Roseville service.

Personal customer service in solving problem. Auto ready when promised.

Laura Stevens was my service Consultant and was very kind and helpful. She went above and beyond to make sure I was taken care of. Big thanks to her !!!

Good experience with Ronny buying an X1. I love my car and will be going back in the future. Highly recommended.

Everyone from sale ,service consultant (Laura Stevens) and service are very helpful and friendly on the phone and in person.

I just want to say that BMW of Roseville is exceptional in their service. Nick, Service Manager, went above and beyond in helping me and my family when my car broke down in the middle of nowhere on a road trip to Utah. He covered the towing and rental car cost which allowed us to get to our destination safely. He also provided a loaner car while my car was being serviced. Honestly, I have no idea what we would have done without his help and we will be forever thankful. My service adviser, Joua is awesome as well, very polite, very helpful and I am happy to have her as my adviser!

Best car buying experience I have ever had! Cameron and Shane were such a pleasure to work with. Very thorough and excellent customer service. They made everything so easy and followed up to make sure I am happy with the vehicle. Thank you both for an amazing experience!!

My experience with Filip was excellent from the minute I walked into the dealership. I had an appointment that was honored, my time and questions were all listened to and answered to my understanding. I was given all the information that I needed for my financing options and no assumptions or hard selling was involved. I enjoyed my time at the dealership and everyone that I engaged with. You have a customer for life and I’ve already recommended my car and the dealership to my friends. Thank you

The service department is top notch and Peter Storm made me feel very comfortable during the buying process.

These guys are always great!! Customer service to top notch!!

Sales staff was very helpful with our trade in and purchase of our new bmw.

Very easy to work with, got the price I wanted, no high pressure, very professional. I have owned my vehicle (an X5) for only six months, so I have not tried service yet. So far I am pleased with this dealership.

Peter Storm made me feel very comfortable wanted to get to know who I was and knew his product.

Nick, in the service department is FANTASTIC and gives great customer service.

Easy in & easy out. Service department was able to take care of minor issue quickly while i waited.

Great sales team and service

Joua was fantastic! A coolant hose became faulty just as the temperatures were approaching triple digits. She was able to get me into the service bay immediately to have my vehicle repaired. In addition, she was able to obtain a loaner vehicle for me as, of course, this occurred on one of my busiest days out of the office. She is the best!

We are Costco memebers and Roseville BMW had our COSTCO pricing available when we got there and there was less BS to contend with. Absolutely professional respectable employees! If there is another BMW in our future, I?m buying it here.

We've been doing business with Roseville BMW since 2003. Not once have they disappointed us or failed to come through with anything. Everybody is great at Roseville BMW!

Service is outstanding. My Service Representative, Jeff Brown was informative, attentive to my needs and kept me advised of the status of the service needs of my car.

Laura Stevens was our service representative and she was excellent.

Laura was a great service advisor. Great at commincating got everything done fast.

Joua is a very pleasing person in the service department. She made sure I have car while my car is in the shop. She also made sure I do not pay for the work that is not necessary.

Service as promised delivered on time and with a much needed wash,

Laura Stevens is incredible! She is very knowledgeable and you can tell that she really cares about her clients. She is quick to get back to you and amazing at communicating. The second she knew something she would let us know right away. This is the best experience I have ever had at BMW and I will be requesting her every time I need service!

Gina was a tremendous help!! Thank you !!

Gina was a tremendous help with our purchase!!! Thank you so much!!

My advisor made sure everything was ready and reserved for my service when I arrived.

Jeff Brown as your service writer. Always courteous and communicative. Very helpful

Air bag recall. Fast and they threw in a car wash. Nice place, courteous staff.

The advisors communicate well and keep you well informed on the status of your vehicle during service.

Always above and beyond in customer service ... I?m in and out... and washed my car!!

Josh did a great job helping me with the buying process

Laura is truly the best Service Advisor at BMW Roseville! I had an appointment with another service advisor who actually wasn't in the office that day. With 8 cars ahead of me and her now being double booked with appointments, Laura still took care of all my car's needs without any complications or problems. Usually the service requested is booked for 6hrs, my car was done and ready for pickup in 2hrs. Laura is efficient, empathetic and absolutely the best at BMW Roseville. Not only does she deserve a raise, she should be promoted to manager or supervisor! I will only work with her for all my BMW needs, and will return very soon to fix all the issues with my car that she suggested. Thank You Laura for all you do!

Regardless of what year my car is!! Concord of BMW have service my cars for over 12 years, concord BMW treated like a new customer each time my car was sevice, Roseville told me they could not pick me up because the 12 mile range. I live 31 miles away no service for me. I spend a little over $6000 dollar, also their price was a little bit over, of course I knew it was going high, the customer service representative was doing the best of her ability but lack of communication with different departments..$6,000 plus for services on my vehicle and no perks couldn't get a ride!

We went in to BMW of Roseville to test drive a used BMW but decided to lease a new X1 instead. Ali helped us with the process and was wonderful. He answered all of our questions and was never a pushy salesman which is why we decided to purchase with them. He has reached out and helped me with questions about the car multiple time since we purchased as well. If you want someone who will work with you and not be a typical pushy car salesman then we recommend working with Ali.

Quality and speed were great and Chris was wonderful

Excellent service and customer apparition!!! Sales manager David is very friendly and go out of his way to help !!! Will recommend to all my friends!!!!

Quick pleasant, all service performed to expectations

Great team and really knowledgeable.

The help that I received from our service representative Laura!

Jua is exceptional in her job I wish all service people were as personable and knowledgeable she goes above and beyond Kris linder

Very positive. Knowledgeable salesman and good finance guy.

Laura was by far exceeding expectations and a joy to work with.

The service department and their entire staff are super friendly and explains everything to you before any service is done. Lauren was so very helpful to me during my visit. She’s a rockstar!

Our experience with BMW of Roseville, from initial inquiry through order and delivery of a new BMW X3 was outstanding.

Had a great buying experience, professional, no pressure buying a car ! I love my BMW X5! Drive is smooth, makes retirement way fun!

We worked with Azz in the sales department. Professional and diligent. Committed to an agreement and emailed us weekly on status of our new X7. We showed up at the dealer and test drove the car. We were in and out of the dealership in 90 minutes. Best experience we have ever had purchasing a vehicle . Would recommend to anyone to shop BMW of Roseville. Ask for Azz, great young man.

Overall, it was NOT a great experience. Me and my family are long term BMW clients and it was the worst experience I had. I do admit that the GM and Service Manager handled the end nicely, but what I had to go through to get there was ridiculous. At the end of the day, BMW did accept responsibility for the problem and associated repairs, but I was also out of a car for over a month without a loaner or apology - on a 3 year leased 5 series car. I feel some of the employees at the Roseville location could use a refresher in customer service, and they badly need a new phone/voicemail system. Still love the cars - so thank you.

I have been to BMW of Roseville for Service/Repairs and twice now, and both times they did service and the excellent repair work. On my last visit Laura Stevens was very friendly, knowledgeable and provided outstanding service making the entire experience worthy of more than 5 Stars.

My Service Advisor Jeff Brown did an amazing job in helping facilitate the repairs made on my vehicle through my extended warranty claim. I could tell that Jeff actually cared about helping me and representing me when dealing with the warranty company. He is a pleasure to work with.

Purchased a 2009 Acura RDX with the help of Josh. After a week of owning, I am extremely pleased! Working with Josh was easy. Communication was top notch and the financing process was painless. Visit BMW of Roseville and ask for Josh for your next car if you want the best service without the hassle of a pushy salesman!

No reviews I didn?t really associate myself with anyone

Aaron was very knowledgeable and helpful. He went out of his way to find the vehicle we wanted and I would recommend him highly if you are in the market for a BMW.

Overall, this was a great purchasing experience. Both sales rep and finance was very respectful of my time and got me through the process quickly. I would recommend this dealership to anyone looking for a Stress free purchase.

After my service, a part behind the mirror fell down while I was driving. I had to go back to the dealer to fix it. The service was oil change and battery replacement. Don?t know how could it affect that part. Also, the service representative was very cold as well.

Excellent work They replaced the gear shifter and completed the work the next day The car was clean The agent Chris was nice and he was updating me whenever I call him Thank you for the good service

I have used this dealership for my service and repair needs for 3 years now. They are always very professional and go above and beyond to make sure the needs of the customer are met. My latest repair took a week to complete and they took care of my transportation needs while it was being worked on. Not only that they also resolved issues that were not part of the initial repair and continued to take care of my transportation needs while they attending to that. This dealership clearly puts a heavy emphasis on customer service and has proven to go above and beyond to make sure the customer is satisfied. I will definitely continue to be a costumer for a long time.

I had an appointment for a recall issue and was initially told it would be a two hour wait. I had traveled an hour to get there so I walked around the auto mall to pass the time and when I returned to the service desk an hour and a half later my car hadn’t moved. I was told it could be 4-5 hours before my car was serviced. They offered me a rental car to go home in but I had commitments the following day and couldn’t return it until Monday. They wouldn’t extend the rental. I ended up driving home without any service. This BMW dealer service is awful. They wasted my day. I still have a potentially dangerous recall issue that involves the door not locking while the car is in motion.

I had a very good experience with BMW of Roseville on time service and friendly service department.

My 2018 540i needed oil service as well as a couple of warranty repairs. Elizabeth did an excellent job of explaining the nature of the repairs and providing me with a loaner vehicle. Very professional and efficient process.

Don't get any Additional Protection on your Lease! It's a huge scam! Went in Today because My Car has a bubble in the front tire and They tell me it won't be covered because it's too worn. I have driven 14k miles on 30K mile tires...and my tires are worn out. They look good to me visually. So Service women gives me a bill saying that it will cost $1500 to replace all my tires because they all need to be replaced. Where is the customer service? Good Customer service is treating your clients and customers with respect and not being money gougers. Paying $125 for Wheel and Tire protection (mind you tires are not worn out) they tell me they won't cover it because they are too worn out. So I have paid $1625 into a tire and wheel protection that sounds more like a money scam. BRING BACK THE DAYS WHEN YOU REALLY CARED!!! Asking the customer to give you 10 stars on a review or 5 stars on a survey is not good customer service its pure propaganda...oh... yeah were in Covid...not buying it. Customer Service is a 1 Star for me here at Roseville BMW

Excellent customer service. Facility was clean and accommodating to customers.

Nice sales consultant and was pleasure to do business with.

Ali made the car buying process painless, he even delivered my car to my home. Much appreciated Ali !

Appreciate Laura Stevens taking great care of the car service process.

Car was taken in at the appointed time, waiting area was clean and appropriately spaced for Covid.

I?ve been going to this facility since I purchased my car and have been happy with the service. This last visit turned into a big headache. I?m still waiting to hear back from Nick the service manager regarding the fact that when I drove home one of the new tires was almost completely flat! So, I had to return the car and get a loner for the night. Also I was not informed that they were waiting for a part to repair the side panel ( which was loose and moving around and I would have to return again! I?m still waiting to hear back from Andrew Davenport regarding the new headlights!

Very comfortable facilities, and the work was done in the estimated time.

We just bought our first BMW and Mark made the process seamless. Extremely happy with everything and absolutely love my new X5!

Mark and David truly make your car buying experience amazing and stress free. 10/10 would recommend 🙂

Smooth and easy experience. Competent service advisor

The service team here is great. They get my car in on time and when it’s convenient for me.

The GM Jason and Sales Manager David were great to work with. David located the exact car I wanted in Germany at the factory.I recently had an oil change and the service rep Laura went out of her way to help me with a tech issue.

My X3 had a battery recall and Laura was terrific to work with. She explained all the information. Very professional and super easy to work with.

Laura was very nice and make the process quick and easy.

Peter was informative and patient. We had several technical questions after the sale and he took his time to answer all of them, we never felt rushed.

Gina was amazing! I couldn?t of asked for better experience.

Client advisor was courteous, very knowledgeable in the BMW 330i that I purchased.

Service writer is too pushy and had attitude when we denied "other" services we were not there for nor needed. Not a good way to establish client trust.

I took my 2013 BMW 328i in for a tune-up yesterday. I had not gone in for service since August 2019 which included an oil & oil filter change. Since then, I have driven about 7K miles, almost all of which was before COVID struck in March 2020. I discussed the multi-point inspection, replacing the cabin filter and replacing the brake fluid with the service writer, Andrew, which was performed with precision. I was somewhat surprised that an oil change was not mentioned or considered necessary. So, when I got home, I reviewed my owners manual but I could not find information about how long the oil would last. What it did say was that my dashboard computer would tell me when service was necessary. So, my question is how many miles and what length of time will need to elapse before I need an oil and oil filter change? Tom Jacobson

Was told on phone I could not wait in lobby and was told when I arrived I could. I had to get a ride unnecessarily. Andrew is always very nice and helpful

Very helpful and resolved my car’s problem in a timely manner.

Joua is a very caring and efficient service advisor. She provides regular updates on the progress and valuable advice. I am very pleased with her work.

Nick and the staff went above and beyond to make sure that all my repair needs were met .

Working with the entire staff at Roseville BMW was an absolute pleasure. Jonathan Demchuk is a master of how customer service is supposed to be. We were looking at a BMW X1 on the lot but it did not have all the features we needed. In no time the perfect car was located and shipped to this dealership for us to pick up. Johnathon kept us informed and updated through the process, made sure all of our concerns were addressed before the car was shipped and held it for us until we returned from our vacation. This dealership is the example of a low pressure, high customer service environment and we will be back for our next car here. Thanks again!!

Fast and reliable very clean , staff was great and communication about my repairs where great .

Jeff was very professional and answered all my questions in detail. I learned quite a bit as a first time BMW owner! The only negative of my service experience was the day of check-in. A rather long drama ensued from the previous customer who showed up early and caused me to wait 40 minutes to check my vehicle in. Each time Jeff thought he was going to rap up, it extended. A manager should have been notified after the first 15 minutes to ask if I had time to wait or do an abbreviated check-in with a follow up phone call as soon as the advisor was available. Not good service to make a customer wait that long.

I was so impressed and thankful for the efficient, friendly and professional service I received from Elizabeth. I have owned 2 BMW’s in the last 5 years and have used other BMW service centers, but this was my first time at Roseville BMW and it will be the ONLY place I will service my car. I took my car in on Saturday to be inspected and Elizabeth managed the process keeping me informed with pricing and offered options. She was so helpful that I walked away feeling excited about my new brakes and tires! Thank YOU, Elizabeth for making a painful process of car repairs, a pleasant experience!

Excellent reliable service from Service Consultant (Joua Cha). Repair costs a bit expensive but service appears to be very good so far. UPDATE: Customer service was fairly good overall but quality of repair was questionable. I took my X5 in to address a leak. BMW replaced the seals and supposedly fixed the issue and performed full inspection. Unfortunately, I ended up returning my vehicle a few days later due to another leak in same area and the repair cost being exorbitant. BMW ended picking up a large portion of that second repair cost but not all of it. Not clear who was at fault but did not settle well with me. UPDATE: I returned my X5 a third time for same leak. Apparently, part replaced during 2nd repair was defective. Seals were replaced at no charge. Service consultant still good. No other leaks detected so far. Hopefully, 3rd time is the charm.

Excellent service as always from Chris C. I would highly recommend.

I walked in and was greeted by Leroy. What a sweet and kind gentleman! He even offered me coffee like if I was in his house. Then I met Filip, that was super responsive since my first contact. He is very professional, knowledgeable and without being pushy, he did his best to offer me what I needed and gave me great advices. Filip works smoothly but hard. He is ready to go get whatever you ask him. Great talk and made me feel comfortable the whole time. They offered a competitive and fair price on my trade car as well. All I can say is they are great. I was impressed. Forget all about car salesperson past experiences...

had the pleasure to design and have our x3 built. I would only say that feedback along the way could be improved.

I bought an X1 for my daughter. Azz my salesperson was great. Super easy to purchase. Price was great also. I drove from Fresno to Roseville because price was so much better. I highly recommend.

everything went smoothly

My vehicle had a recall and it was handled quickly and flawlessly. The whole staff there is very friendly and accommodating as well. Also bonus points for the seat covers and paper floors mats that I saw were being put into vehicles waiting to be serviced before anyone even got into them.

Sales department is excellent and the entire team did a wonderful job!

The staff at Roseville BMW was very helpful from the salesperson to the account manager and service personnels.

Always very helpful and complete work on time. Received excellent service from Laura on recent visit.

i would love if they could help me.. my 2010 x35d needs a scr cat replacement and scr tank replacement but my warranty didn't cover it and its just out of the 10 year BMW coverage.. or at least make BMW of mountain view cover the repair. 4 thousand dollars for repairs on a SUV I've only had 4 months seems crazy to me....

Andrew from Roseville BMW told me the flat tire with leak cannot be fixed and wanted to sell me a new tire. When I asked to see the tire, the leak was on tread and I asked why don?t you fix it. He changed his story and told me they don?t fix flats. So instead of asking me to get flat fixed some where else, he wanted to sell me $300 tire. Did I pay $45k on this new 2019 BMW X3 to get this kind of service from the dealer? American Tire Co fixed the flat for free even though I did not buy the tire from them. Pathetic Service/Ethics of the Roseville BMW dealership.

Great service, I always leave knowing my car has been properly repaired

I was really happy with the service and promptness but The dealer added washer fluid after I declined multi point inspection on oil change, they added summer fluid which fluid which froze upon driving to my destination with colder temperatures this was a safety issue as I was not able to use my washer fluid. My attempt over phone and email has been ignored as I gave them 48 hours to respond but I haven't heard from anyone so I'm sure this is low priority for them. They could improve by showing that they care about customer safety as well being better at communicating, very un-ethical behaviors for such a big company.

Every time I go to BMW of Roseville I have a pleasant experience. Elizabeth helps me every single time and she gives first class service in an effortless manner. The work is always done properly and in a timely manner with fair pricing for what is being done. The people are always friendly and the dealership is kept up and always clean and presentable. I would suggest this dealership to anyone and if you need assistance be sure to ask for Elizabeth! She will make your experience worry and hassle free and leave you feeling confident while your vehicle is in BMW of Roseville’s hands.

Fast reliable service is what I experienced for airbag recall repair.

I was impressed with my service visit at Roseville BMW. In times of COVID the facility practiced all appropriate measures for my safety as well as the employees. I was very pleased with prompt service and the knowledgeable service department at the dealership. My car was cleaned and washed I felt like they go above and beyond for their customers. I most certainly would recommend Roseville BMW and will be back again. ?? ????????

As always very thorough, professional and friendly. And always tickled they wash my car!

Everything was great. Andrew was very polite and worked very hard to get me a loner vehicle. That was very important. I didn?t purchase this vehicle, I leased it.

Completely satisfied with the service provided me.

I had an absolutely amazing experience at BMW of Roseville. They provided me with a better car, rate and price than I was looking to invest. I will return again.

Good and friendly customer service! The maintenance on our X5 is done in a timely manner.

Joua was very helpful and knowledgeable. The facility was clean and I felt covid safe

I was really happy with the service and promptness but The dealer added washer fluid after I declined multi point inspection on oil change, they added summer fluid which fluid which froze upon driving to my destination with colder temperatures this was a safety issue as I was not able to use my washer fluid. My attempt over phone and email has been ignored as I gave them 48 hours to respond but I haven't heard from anyone so I'm sure this is low priority for them.

BMW of Roseville did the recall work on my 325. I had a great experience. They were professional, quick, courteous, and considerate of me. They did a great job!

Laura S. in the Service dept. is the best, I got my X5 back ASAP despite the extensive repairs. I will continue to service my vehicle there.

Excellent service in sales and finance. Purchased a previously leased 2018 i7.

Laura, my service advisor is always wonderful. I highly recommend Roseville BMW for service. Thank you Laura!

First time I visited BMW of Roseville and I was satisfied a 💯 percent .Andrew helped me for my M5 service and performed an amazing experience. I will definitely recommend this location. Looking forward to seeing you for my other cars .

First time I visited BMW of Roseville and I was satisfied a ? percent .Andrew helped me for my M5 service and performed an amazing experience. I will definitely recommend this location. Looking forward to seeing you for my other cars .

24 hour turn around for the repair. Great service. Also offered to perform some past due service.

great people great service I love this place they are very helpful

Great experience! Buying the car through the Costco program made it easy and quick. Great price too.

The service from Peter the sales rep was excellent . He took great care to explain the procedure . Roseville BMW sells itself and when you add salesmen like Peter to the equation , it’s like putting chocolate frosting on a chocolate cake , so you just can’t resist 😄 The facility was very clean and , manager, and sales personal, were courteous and well dressed and attended to our every need . We would strongly recommend that you visit Roseville BMW for your next visit and test drive the ultimate driving machine 😄😄

Got a great deal! Gina our sales person was great

Jeff was my service advisor and he was awesome! He kept me informed as to what what work was recommended, pricing information and when my car would be ready. He was great.

Elizabeth did a great job. I had some concerns and she put them to rest. She was professional, courteous, caring, friendly and a pleasure to do business with.

I always got perfect service at BMW Roseville, a customer since 2004. Last week I needed an oil change and a complimentary check so i scheduled service online. My service consultant again was Joua Cha - she is the most professional and friendly I know. Two hours later, I was done, my car had been washed and I was a very happy customer. Thank you again Joua!

Kudos to the sales and finance team at BMW Roseville. Thanks to Aaron Sunshine and Nasir. They made our purchase easy during the COVID-19 crisis. 👍

We highly recommend BMW of Roseville, California. Our service representative was Jeff Brown. We live 90 minutes away and he called the afternoon before to reconfirm. He Arranged transportation to the mall while they serviced our car. Everything went as planned. Prompt and courteous. They finished up by washing car. J and T

I had a great experience. The dealership was very clean, nice staff, and a great deal on my vehicle! Thank you!

Purchase was easy. Sales department went out of their way to find good fit. Love the vehicle.

Not only do I love my car but I love the outstanding service that I always receive. Thank you BMW!!

Dia was great. he made my car buying very enjoyable. Will most definitely work with him again.

They were prompt and courteous. They did the needed repairs quickly, with recommendations for next step repairs, and sent me home with a clean car.

Where to start? I strongly recommend BMW of Roseville and salesman Peter Storm. This dealership is extremely fair! For the first time, I found a dealership who actually offered me a fair deal on a trade-in. I used their online tool to obtain a certified offer and it was easy and hassle-free. Salesman Peter was easy to work with and professional. He treated me with respect. I will buy from them again!

Sales Person, Aaron and Finance Person, Nassir were exceptional. Aaron was extremely knowledgeable, professional and courteous. We generally do not like buying cars. Salesman can be pushy. Aaron was very considerate of our desires. He seemed to only want to help us find the "perfect" car! We will come back and recommend AutoNation BMW at Roseville to friends and family. Thank You

My service consultant, Laura Stevens, did an excellent job of scheduling my service and providing me with a loaner vehicle to use. All the work was done on schedule and I had zero problems with any of the work. This dealership has always taken good care of my vehicles, and working with a representative like Laura makes the experience stress free.

Joshua and the service staff in BMW of Roseville are very friendly and go out of their way to make you feel welcome.

Nasser is amazing! Ive been dealing with him for many of my purchases over the years. My salesmen Alli was great! It was Christmas Eve and he even went the extra mile to find and get me the car I wanted from another location. Thank you once again!!!

This is my second lease with BMW Roseville first class service all around!

Laura was great! Got everything done quickly and was great to talk to.

Gina helped me find the car of my dreams (which other dealers said didn't exist).

Buy the BMW. The car is easy to drive and comfortable.

My service advisor was excellent. She was friendly and polite. My unfortunate nail in my tire was replaced quickly with very little inconvenience.

The sales manager was great to work with, agreed to all of my conditions and made sure the CPO I purchased was repaired as agreed. The sales person was always available even on her days off and very communicative. The finance department rep was entertaining and made the whole process relatively painless.

Laura helped me with my 2004 645ci and I had the best customer service I have ever had with her, from the updates to the friendliness. Definitely recommend her for any service needs. Great personality and beyond professional and flexible working with my busy schedule. Much appreciated!

Great experience highly recommended. Look forward to do business with you again

Laura provides excellent customer service! Very knowledgeable, friendly, helpful and timely

My Service advisor, Joua, was kind, professional, and very helpful. She kept me informed about my car?s service while it was being repaired.

Leo was the absolute greatest person from who we have ever purchased a vehicle. Please give him a raise, a bonus, and any other perk you can think of.

I took my car in for service Friday 12/4. I never received a call providing me a status update on my vehicle and now the car smells like it's burning when I drive it.

I brought my 535d in to get routine oil change and have my chattering brakes addressed. I was told that my brakes, which are covered under warranty, would be looked at as a part of the routine maintenance, and to address them specifically would require an additional "diagnostic fee". I didn't want to pay someone to "diagnose" what I already knew, which was that my brakes were not working correctly. With a 9:20 appointment, I waited until 12:55 for all the routine maintenance to be completed, but since the brakes were still at 5mm they would not be covered under the warranty. The warranty requires them to be at 4mm, so now I need to wear my brakes down 1 additional millimeter before they will be fixed. There is no way for me to tell that the brakes have worn the additional 1mm(!), so once again it looks like I will be asked to pay a "diagnostic fee" for someone to look at my brakes and tell me if they are 4mm or less in order for the warranty to cover their replacement. All this on top of the fact that it takes a 3 hour appointment on a weekday in Roseville to do this. I understand that there is a lot of traffic coming through their service department, and it is difficult to manage each situation with individual consideration, but I was essentially told I have nothing better to do than wait 3 hours on my car to not be entirely fixed and told that in a month or two, I would need to do so again. And it is not lost on me that the mysterious 1mm extra on the brake pads will force me to pay their technician to diagnose a problem I already know that I have.

Dia was great working with until we found the car I wanted. Took some time, but great experience.

Very nice, no pressure salesman. Very nice Finance Man. We had a very good experience and bought a 2017 BMW AWD sedan.

We have purchased several vehicles over the years and this by far was one of the most smooth and stress-free experiences overall. Ali Mohammad was our sales professional and he was awesome. Knowledgeable about the product, no pressure, easy going and kind. If you are in the market and looking to purchase from BMW of Roseville - connect with Ali!

Our lease on our 2018 X-5 was ending in January, so when getting that car serviced we were deciding whether to purchase our car out of the lease or to buy a new one. Elizabeth handled the servicing very well and Mark Holland patiently showed us the possibilities during two visits. We decided to buy the new model, but needed a windshield replacement on the car we were turning in. When our insurance would not cover the dealer making the repair, Mark took over handling that nuisance and made the trade-in and purchase process an easy one. He was very knowledgeable about all aspects of the BMW?s and the purchase process and we would not hesitate to recommend him and the Roseville dealership to anyone.

My service consultant, Laura Stevens, was very professional and took care of business Like a pro. She was also able to arrange a loaner vehicle so I could get some things done while my vehicle was being serviced. I have been going to BMW of Roseville since 2015 and they have always given me great service.

Andrew was friendly and great to work with at BMW Roseville.

Just went to BMW Roseville for first time ... great customer service on my 2020 X5

Service writer was extremely helpful and knowledgeable. Delivered on everything he stated.

Consistent courteous service. Service staff seem to work as a team to cut down wait time. Thank you Jeff and Laura for your assistance!

Customer service is very important to me. I felt they were truly interested in what I wanted and listened. Very professional and kind. I felt at ease and would buy another vehicle there. I would recommend this dealership to all my friends and family.

Service department is excellent! Laura S. was very professional, and I enjoyed our conversation.

I was fortunate to get the best service advisor in the country!! Joua was such a joy to work with. She really knows how to listen to the customer to understand what their needs are and takes the time to talk and set expectations. She was always responsive; I never had to call more than once to get a reply. Her level of communication never left me guessing, I always knew what was being done, how much it was costing and when it was supposed to be done. As someone who owns 5 BMW?s I look forward to my next service experience at BMW of Roseville, thanks Juoa!

They were fantastic, helpful and did everything they could to get me into my new car- thank you guys!

My car needed some routine maintenance and to replace a fuse. They actually got everything done the same day.

Joua is an efficient, effective and friendly service rep. I don?t know much about my car and she always explains everything to me. I feel my car is safe and well taken care of.

Roseville BMW has been very helpful and professional while taking care of my car. I appreciate the time they take when they explain things to me when I don’t understand. They make sure to keep in touch daily about your vehicle so you’re not wondering what’s going on. Thankful they have a great team over there!!

Great customer service! Laura was very nice and I appreciate her follow up call.

Professional friendly service! Very knowledgeable staff. Made a great deal too. Highly recommend Roseville BMW

The work order were still all covered under warranty.

Great customer service and facilities. The only issue I have is that this dealership didn?t offer loaner car when I dropped off my car for service. It is an inconvenience to adjust my schedule.

Everyone one at Roseville BMW knows how to treat a customer. Everyone is very professional at all times and they are very knowledgeable.

Chris gave me excellent service. However, while in the waiting/dealer area, several employees were not wearing masks....especially the tall guy with greasy semi long black hair in the show room dealer area. He blatantly mocked safe COVID-19 safe practices. The next time I need service, I will have to think long and hard about visiting Roseville BMW

Friendly personnel service excellent

We brought our M5 in for service for the same issue twice. It was misdiagnosed both times.( not only that,the car was returned to us filthy). We took the car to Niello BMW where they identified the issue on the first visit and remedied the problem. I will never go to Roseville BMW again!!

My service advisor, Laura, was great and so was the lot porter that ensured I was being helped. Laura jumped right in even though she wasn’t my assigned advisor and kept me informed on my service progress. One surprise was the dealership no longer offer rentals or loaner cars. Might be because of covid, but given I live an hour away, it would have been nice to have a loaner vs arranging for a ride. And I really wanted to drive an X4 since my lease is up next August. 😉 Overall great experience though. Thank you!

Friendly service advisor with lots of follow up to keep me in the loop on my service.

Very well served by the service head. I recommend to my friends and families to visit bmw at roseville

Friendly Sales staff good support on features

Had an extended warranty repair,the staff did everything possible to work with the extended warranty company to make sure everything was repaired and covered.

We took our less than a year old BMW X3 to the service department due to a constant whistling that we could hear at times over the radio! The service department did a fabulous job investigating and researching how this was occurring. When parts came in, they called and carefully took care of the problem. Now we are “whistling a happy tune”.

My husband and I went to BMW Roseville Auto mall 3 weeks ago to purchase a X7 BMW 2021, We couldn?t be happier with our purchase. We were treated fairly, respectfully and feel so blessed to have found ?the one? there. Customer service and the finance manager are excellent. If you?re in Sacramento and looking for a good dealership go to this location.

Excellent service! Courteous, on time, job well done.

Everyone was courteous, service was great. They solved all the problems & returned my car looking brand new!

We went in to look at SUV's because my lease was almost up on my Jeep Grand Cherokee. Leo met us outside and helped us through the whole process. He was very knowledgeable and I would highly recommend seeing him if you are in the market for a new car! I am converted for life! BTW... I ended up with an X5.

BMW Roseville is always there to help! I have been supported by BMW for the last 20 years. Friendly, knowledgeable assistance!

Honest and very transparent dealership! Worked with Leo on getting me into a vehicle which I absolutely love. They gave me a great deal which I am very thankful for. I love BMWs and will definitely be back for the next one!