Joua Cha was extremely respectful, polite, friendly and courteous at the BMW of Roseville service center. She was very professional and she ensured that all my expectations were exceeded at the service center. I am highly impressed by how efficient and knowledgeable the BMW certified technicians are at BMW of Roseville. I am looking forward to having my BMW serviced at the BMW of Roseville for all my future BMW service needs. I have already highly recommended BMW of Roseville to all my friends and family members due to the amazing and efficient level of service I received from Joua Cha at the service department. Thank you for making my experience at the BMW of Roseville truly amazing and enjoyable. The level of customer service here is excellent and it truly exceeded my expectations. Regards, Samir Malik

Always very helpful and complete work on time. Received excellent service from Laura on recent visit.

Ms. Mahdavi was very professional and courteous. Kept me informed about the status of my vehicle. Great dealer ship with great staff. Highly recommended.

I saw my love on the lot (230 series convertible) and could not say no. Josh was a great salesman. Said I could take it home and if I didn’t like it (5 days /250 Miles) I could return it with NO questions asked! This is their policy for used cars. A deal clencher !

Every time I go to BMW of Roseville I have a pleasant experience. Elizabeth helps me every single time and she gives first class service in an effortless manner. The work is always done properly and in a timely manner with fair pricing for what is being done. The people are always friendly and the dealership is kept up and always clean and presentable. I would suggest this dealership to anyone and if you need assistance be sure to ask for Elizabeth! She will make your experience worry and hassle free and leave you feeling confident while your vehicle is in BMW of Roseville’s hands.

They took the time to diagnose and pinpoint what was wrong with my car when another repair shop was unable to figure out what was wrong.

I went in there after a long day of work. I knew exactly what I wanted and Azz was extremely helpful. He didn't try to change my mind or persuade me another way. Nassar in finance was also extremely helpful. He helped me achieve my goal of walking away with my vehicle and didn't even pressure me to add all the add ons.. I told him no once and that was it! I LOVED the no pressure. I would definitely go back again!

I always leave BMW of Roseville feeling good about the level of service that I received and that my car is in good hands. Andrew was my advisor this time and he did a great job of making sure my car was serviced timely and answered all my questions with ease.

Fast reliable service is what I experienced for airbag recall repair.

I was impressed with my service visit at Roseville BMW. In times of COVID the facility practiced all appropriate measures for my safety as well as the employees. I was very pleased with prompt service and the knowledgeable service department at the dealership. My car was cleaned and washed I felt like they go above and beyond for their customers. I most certainly would recommend Roseville BMW and will be back again. ?? ????????

Sales people are very professional

I have to give a shout out to service associate Laura Stevens! Went into the service department with a very unexpected flat tire (never fun) and Laura totally took care of me. She was friendly, very personable and I drove off feeling completely satisfied! Thanks Laura!

Service rep was polite and helpful. He went over what work needed to be done and future maintenance on my vehicle. And since they were looking at four to six hours, he got me a ride home and return. Saved me a lot of time from waiting at the dealership.

Laura S my service advisor is the absolute best. Went above and beyond for me and my vehicle she’s an angel. BMW took care of everything I needed and returned my car back exceptionally fast. Won’t take my car anywhere else.

I am on my fourth BMW (That's good) since 2002 (I still have two) and have always used BMW of Roseville for my service. I have always received prompt and courteous service. I always try to get Chris as my service manager.

Kris and Nick in parts and service were extremely helpful and professional. We were grateful for the extra time and care they took to assisting us. Thank you so much!!!

Great service, easy and effortless!

As always very thorough, professional and friendly. And always tickled they wash my car!

Everything was great. Andrew was very polite and worked very hard to get me a loner vehicle. That was very important. I didn?t purchase this vehicle, I leased it.

Excellent reliable service from Service Consultant (Joua Cha). Repair costs a bit expensive but service appears to be very good so far. UPDATE: Customer service was fairly good overall but quality of repair was questionable. I took my X5 in to address a leak. BMW replaced the seals and supposedly fixed the issue and performed full inspection. Unfortunately, I ended up returning my vehicle a few days later due to another leak in same area and the repair cost being exorbitant. BMW ended picking up a large portion of that second repair cost but not all of it. Not clear who was at fault but did not settle well with me.

Laura, my service manager, is the absolute best service manager I've ever had the pleasure of working with. When my car broke down in December, she stayed late as the tow truck came late, and then told me the car needed some serious repairs. She worked with me to tackle my insurance agent and we were able to get all the repairs approved and get the car back in top shape. Although it took a long two months (Not her fault or BMW's fault at all!), Laura was fantastic in keeping me updated on a weekly basis at minimum. Laura deserves a 5-star by far and I wish I lived closer to Roseville to go to her more often for service. Thank you Laura for all that you do!!

Completely satisfied with the service provided me.

I had an absolutely amazing experience at BMW of Roseville. They provided me with a better car, rate and price than I was looking to invest. I will return again.

Great and friendly customer service! Service on our X5 is done in a timely manner.

Good and friendly customer service! The maintenance on our X5 is done in a timely manner.

If I could put six stars I would! My bmw drives so amazing now thanks to the techs at BMW of Roseville. Also an extra special thanks to Elizabeth who kept me updated frequently about the status of my car. She was very nice and delivered 5/5 customer service and even fought extra hard to get my CarMax insurance to cover all the work when they didn’t want to. Definitely going to be coming back to this dealership next time my car needs work!

Joua was very helpful and knowledgeable. The facility was clean and I felt covid safe

BMW of Roseville did the airbag recall on my 325. They did a great job. quick, convenient, courteous, professional. They're great!

Laura and BMW of Roseville gave excellent service I'll definitely continue to service my X5 there.

I was really happy with the service and promptness but The dealer added washer fluid after I declined multi point inspection on oil change, they added summer fluid which fluid which froze upon driving to my destination with colder temperatures this was a safety issue as I was not able to use my washer fluid. My attempt over phone and email has been ignored as I gave them 48 hours to respond but I haven't heard from anyone so I'm sure this is low priority for them.

BMW of Roseville did the recall work on my 325. I had a great experience. They were professional, quick, courteous, and considerate of me. They did a great job!

Laura S. in the Service dept. is the best, I got my X5 back ASAP despite the extensive repairs. I will continue to service my vehicle there.

Fast and friendly

Excellent service in sales and finance. Purchased a previously leased 2018 i7.

Dealing with BMW on our recent airbag recall was very pleasant and efficient. Not only did they replace the airbag but they also took care of two other recalls on our vehicles that we did know about and to top it off they even washed our car. Thanks for everything BMW

Laura, my service advisor is always wonderful. I highly recommend Roseville BMW for service. Thank you Laura!

BMW Representative Laura definitely cares about her customers experience as she goes above and beyond to meet my needs. I have received calls to inform on my car status and I appreciate the professionalism and genuine concern when resolving issues regarding my car. Providing me with a loaner car was essential to me maintaining my daily routine. I am confident in obtaining service at the Roseville BMW Auto Mall as I know Laura will provide me with optimum customer service and information with integrity. MJ

Excellent service!

We bought a certified used vehicle recently from Roseville BMW. From the time I submitted the online inquiry to the end of our transaction the service received has been top notch.

First time I visited BMW of Roseville and I was satisfied a 💯 percent .Andrew helped me for my M5 service and performed an amazing experience. I will definitely recommend this location. Looking forward to seeing you for my other cars .

First time I visited BMW of Roseville and I was satisfied a ? percent .Andrew helped me for my M5 service and performed an amazing experience. I will definitely recommend this location. Looking forward to seeing you for my other cars .

I recently purchased a previously owned 540i with 33,000 miles. I was annoyed to find out the car needed Brake Pads and Rotors after only 4,000 mile of driving. Upon arriving for my appointment Elizabeth Mahdavi and the Service Manager assured me they would take a look to assess the problem. I was extremely satisfied with the outcome! BMW Roseville stepped up and exceeded my expectations! I knew I made the right decision in purchasing my car from Roseville BMW. Great Customer Service!

24 hour turn around for the repair. Great service. Also offered to perform some past due service.

What can I say about Nick & Joua. I highly recommend them!!!

great people great service I love this place they are very helpful

Great experience! Buying the car through the Costco program made it easy and quick. Great price too.

I bought my car at Roseville BMW 9 years ago. They have always serviced it. I have always had excellent service and care. As a single woman I think it is important to have people and companies that you trust and can rely on. Roseville BMW is that company for me.

Good place for maintaining you vehicle for leaks less than 5 hrs

The service from Peter the sales rep was excellent . He took great care to explain the procedure . Roseville BMW sells itself and when you add salesmen like Peter to the equation , it’s like putting chocolate frosting on a chocolate cake , so you just can’t resist 😄 The facility was very clean and , manager, and sales personal, were courteous and well dressed and attended to our every need . We would strongly recommend that you visit Roseville BMW for your next visit and test drive the ultimate driving machine 😄😄

Service team was helpful and accommodating.

JOUA alwaysss takes care of us! Friendly staff and great customer service

When I arrived, I was met immediately by a greeter. The wait to talk with the service consultant was minimal. Clean and professional service area; very welcoming wait area. Chris Cubberley, service consultant, was awesome. He was quick and efficient, and indicated the services that would be covered by my service maintenance plan. It is so helpful and appreciated that they provided me with a ride back to my home. Thank you.

The service was excellent. People are respectful and friendly.

Quick synopsis: The oil change took only about an hour. All went well. For the details, I was professionally greeted as I drove up to and parked in the service reception bay. The attendant directed me to Chris's office. Chris got the paperwork ready and then I waited in the nice waiting area. Free coffee too! About an hour later, Chris notified me that the car work was done. The payment was easy and the paperwork was well organized. Lastly, my car was parked close and set for an easy exit. To summarize, I don't think that my service experience can be beat. It was the best. Keep up the great work, team BMW!

I have been a customer of Roseville BMW since September 2001 and have always received the best of care for my BMW cars. My service adviser Chris Cubberly is always helpful in securing a timely appointment for any service needs that I have. Also loaner cars are provided at no charge which is helpful if you must leave your car overnight. Good people, excellent service, my favorite auto dealer.

Laura and the Service team at BMW Roseville are very impressive. The immense traffic coming into the dealership was a little concerning upon arrival. Laura got me in, coordinated vehicle services necessary, arranged transportation to and from the dealership and had my vehicle clean and waiting when I returned. She also managed to keep smiling through it all. Super busy day and superior service!

Great service! I really enjoyed my experience here and got my car back much faster than expected.

MOST PLEASED WITH THE SERVICE. LAURA STEVENS TOOK THE UTMOST CARE WITH SO MANY OF THE DETAILS AND EVEN REQUIRED THE TIRES REMOVED AND REPLACED BY SNOW TIRES AND RIMS BE WRAPPED IN PLASTIC SO AS TO PREVENT DIRT ON THE REAR DECK UPHOLISTRY. EVERYONE ENCOUNTERED WAS THEIR USUAL THOUGHTFUL AND KIND SELVES.

I’ve been going to BMW of Roseville‘s for years I always like the service people are very friendly and now I’m dealing with Jeff very professional guy , very helpful, and I will continue taking my car to BMW of Roseville and dealing with Jeff

Went in for service and did a little window shopping. Met Josh who was very knowledgeable regarding all makes and models, as well as Leasing vs. Financing.

Got a great deal! Gina our sales person was great

Jeff was my service advisor and he was awesome! He kept me informed as to what what work was recommended, pricing information and when my car would be ready. He was great.

Excellent 5 star service. Thank you

The transaction was smooth and easy. Didn't felt pressured buying the vehicle. Ali was our sales person and is very knowledgeable and very accommodating. Tom was also great during the final moment of obtaining our vehicle. He took the time to explain what we are getting and why we need it. Overall, customer service was exceptional and would highly recommend to family, friends, and anyone who is interested and ready in buying a luxury car.

Jeff Brown very helpful, best service representative!

I was very impressed with the service I received. Leo was very helpful and accommodating. He provided his cell phone so I can communicate directly so he can have cars ready to test drive and to answer all my questions. I felt no pressure to buy. It was a very pleasant and easy experience. Thank you Leo and BMW.

Great customer service! Laura in the service department was very helpful!

Elizabeth did a great job. I had some concerns and she put them to rest. She was professional, courteous, caring, friendly and a pleasure to do business with.

I have been a BMW Roseville customer for years and always got great quality service and the staff is super friendly. This last time was no different. Thank you Joua! Went back to BMW Roseville a few days ago for oil change and complimentary check. Joua, ma Service Consultant, was absolutely professional and a real pleasure to work with. Again, thank you Joua!

I always got perfect service at BMW Roseville, a customer since 2004. Last week I needed an oil change and a complimentary check so i scheduled service online. My service consultant again was Joua Cha - she is the most professional and friendly I know. Two hours later, I was done, my car had been washed and I was a very happy customer. Thank you again Joua!

Excellent, friendly, fair and enjoyable car buying experience. Be sure to see Aaron Sunshine to assist. One of the best sales associates I have ever worked with.

Service was great. Timely, complete, and clean

This was the best experience that I have ever had purchasing a car. There was no pressure and no tricks. Ali treated us like a friend. I would definitely refer him to anyone.

The service performed at BMW of Roseville was very professional, on time, and the service agent, Andrew, that assisted me was helpful and courteous . I drive from Chico to have my X5 serviced because of the above.

Kudos to the sales and finance team at BMW Roseville. Thanks to Aaron Sunshine and Nasir. They made our purchase easy during the COVID-19 crisis. 👍

I had recently purchased some new for me, but used wheels for my BMW. All 4 had some curbing that needed to be fixed. Brought my E90 in for my wheels to be repaired and wow am I impressed! Everything was completed in one day with a quality outcome. Elizabeth over at BMW was very professional and prompt with exceptional customer service. Wonderful lady and I highly recommend asking for her if you’ll be heading to BMW.

Excellent communications. Excellent work. New tires balanced to perfection car rides perfect no vibrations. Rest of work was excellent as well.

We highly recommend BMW of Roseville, California. Our service representative was Jeff Brown. We live 90 minutes away and he called the afternoon before to reconfirm. He Arranged transportation to the mall while they serviced our car. Everything went as planned. Prompt and courteous. They finished up by washing car. J and T

I had a great experience. The dealership was very clean, nice staff, and a great deal on my vehicle! Thank you!

Purchase was easy. Sales department went out of their way to find good fit. Love the vehicle.

Not only do I love my car but I love the outstanding service that I always receive. Thank you BMW!!

I recently bought a used 2013 BMW X5 at BMW of Roseville. Everyone I dealt with from my first email and phone calls through test drive, sales agreement and finance was a breeze to work with, and I would highly recommend BMW of Roseville!

Dia was great. he made my car buying very enjoyable. Will most definitely work with him again.

They were prompt and courteous. They did the needed repairs quickly, with recommendations for next step repairs, and sent me home with a clean car.

Always have provided friendly, fast, and detailed service. I have not a single complaint only compliments. Great job BMW of Roseville!

Excellent service. Andrew was very personal and kept me updated on progress of the work on my vehicle.

Where to start? I strongly recommend BMW of Roseville and salesman Peter Storm. This dealership is extremely fair! For the first time, I found a dealership who actually offered me a fair deal on a trade-in. I used their online tool to obtain a certified offer and it was easy and hassle-free. Salesman Peter was easy to work with and professional. He treated me with respect. I will buy from them again!

Where to start? I strongly recommend BMW of Roseville and salesman Peter Storm. This dealership is extremely fair! For the first time, I found a dealership who actually offered me a fair deal on a trade-in. I used their online tool to obtain a certified offer and it was easy and hassle-free. Salesman Peter was easy to work with and professional. He treated me with respect. I will buy from them again!

Sales Person, Aaron and Finance Person, Nassir were exceptional. Aaron was extremely knowledgeable, professional and courteous. We generally do not like buying cars. Salesman can be pushy. Aaron was very considerate of our desires. He seemed to only want to help us find the "perfect" car! We will come back and recommend AutoNation BMW at Roseville to friends and family. Thank You

My service consultant, Laura Stevens, did an excellent job of scheduling my service and providing me with a loaner vehicle to use. All the work was done on schedule and I had zero problems with any of the work. This dealership has always taken good care of my vehicles, and working with a representative like Laura makes the experience stress free.

In the excitement of things I would say if you are in the market for a BMW go to the dealership in Roseville at the Autonation. They did a great job in getting me into the car I wanted. Mr. Moore J aka Mr Race Track and the Finance guy are wonderful and so helpful they will try their best to get what you want.

Joshua and the service staff in BMW of Roseville are very friendly and go out of their way to make you feel welcome.

Nasser is amazing! Ive been dealing with him for many of my purchases over the years. My salesmen Alli was great! It was Christmas Eve and he even went the extra mile to find and get me the car I wanted from another location. Thank you once again!!!

This is my second lease with BMW Roseville first class service all around!

Great easy process to turn in my lease and lease a new car at a great payment.

Laura was great! Got everything done quickly and was great to talk to.

BMW Roseville takes care of their customers. Needed oil change, rear brakes, alignment on new tires. BMW service may be "pricey" but you HAVE to take care of your vehicle, so it takes care of you. Thanks Chris C!!

Amazing team and great service. Got the car I wanted and the team followed up with me a few times even after I purchased the car.

Gina helped me find the car of my dreams (which other dealers said didn't exist).

We got a car!! Our sales consultant Gina was just great!

Jeff was an incredible help. He was fast, he was considerate, and I felt very taken care of.

Buy the BMW. The car is easy to drive and comfortable.

My service advisor was excellent. She was friendly and polite. My unfortunate nail in my tire was replaced quickly with very little inconvenience.

It’s awesome business as usual during the Pandemic. I always receive great service.

Laura was great and she goes up and beyond to make you happy, I’ll recommend her to everyone.

I had a great experience with BMW of Roseville. I saw a preowned X5 with all of the options I had been looking for pop up on a Thursday. They had just received the car and did not yet have pictures posted. I emailed about the car and received a call back within 5 minutes. Peter, the sales associate, texted me photos and videos of the car within an hour. By Sunday I was driving home with the car. The entire process was very smooth and professional with fantastic service throughout. Thank you to Peter and the folks at BMW of Roseville!

I brought my M3 in for an inspection as well as replacement of a few warranty items. The team there is great, very fast service and my SA Joua was very helpful. I'd definitely return for any future services.

The sales manager was great to work with, agreed to all of my conditions and made sure the CPO I purchased was repaired as agreed. The sales person was always available even on her days off and very communicative. The finance department rep was entertaining and made the whole process relatively painless.

Laura helped me with my 2004 645ci and I had the best customer service I have ever had with her, from the updates to the friendliness. Definitely recommend her for any service needs. Great personality and beyond professional and flexible working with my busy schedule. Much appreciated!

Great experience highly recommended. Look forward to do business with you again

I had good service:)

Laura provides excellent customer service! Very knowledgeable, friendly, helpful and timely

Very knowledgeable, thorough, precise and well organized! Friendly in communicating to me what was needed and explanations.

My Service advisor, Joua, was kind, professional, and very helpful. She kept me informed about my car?s service while it was being repaired.

I was in and out in one hour when picking up my pre-owned M3 - which was freshly washed with a full tank of gas. Great service.

Leo was the absolute greatest person from who we have ever purchased a vehicle. Please give him a raise, a bonus, and any other perk you can think of.

I came in for a recall on my airbags and the staff treated me very well, they washed and sanitized my car & evaluated the whole vehicle for no cost. Andrew was my service advisor.

Greetings This was my first time buying a vehicle from BMW of Roseville. I was impressed how effective and efficient they are. Buying car always feels like you are always on the wrong end of the stick and pay too much. I was given the best deal that I could possibly get anywhere. Also I am impressed with Internet Sales Manager Mohammed Ali. One of the best managers I have ever worked with. He even went to pick up the vehicle I wanted from SF. Also he exactly told me what my price for the vehicle was and they was not excuse that something other reason. I am a customer for life

Good customer service

I brought my 535d in to get routine oil change and have my chattering brakes addressed. I was told that my brakes, which are covered under warranty, would be looked at as a part of the routine maintenance, and to address them specifically would require an additional "diagnostic fee". I didn't want to pay someone to "diagnose" what I already knew, which was that my brakes were not working correctly. With a 9:20 appointment, I waited until 12:55 for all the routine maintenance to be completed, but since the brakes were still at 5mm they would not be covered under the warranty. The warranty requires them to be at 4mm, so now I need to wear my brakes down 1 additional millimeter before they will be fixed. There is no way for me to tell that the brakes have worn the additional 1mm(!), so once again it looks like I will be asked to pay a "diagnostic fee" for someone to look at my brakes and tell me if they are 4mm or less in order for the warranty to cover their replacement. All this on top of the fact that it takes a 3 hour appointment on a weekday in Roseville to do this. I understand that there is a lot of traffic coming through their service department, and it is difficult to manage each situation with individual consideration, but I was essentially told I have nothing better to do than wait 3 hours on my car to not be entirely fixed and told that in a month or two, I would need to do so again. And it is not lost on me that the mysterious 1mm extra on the brake pads will force me to pay their technician to diagnose a problem I already know that I have.

Dia was great working with until we found the car I wanted. Took some time, but great experience.

Very nice, no pressure salesman. Very nice Finance Man. We had a very good experience and bought a 2017 BMW AWD sedan.

We have purchased several vehicles over the years and this by far was one of the most smooth and stress-free experiences overall. Ali Mohammad was our sales professional and he was awesome. Knowledgeable about the product, no pressure, easy going and kind. If you are in the market and looking to purchase from BMW of Roseville - connect with Ali!

Our lease on our 2018 X-5 was ending in January, so when getting that car serviced we were deciding whether to purchase our car out of the lease or to buy a new one. Elizabeth handled the servicing very well and Mark Holland patiently showed us the possibilities during two visits. We decided to buy the new model, but needed a windshield replacement on the car we were turning in. When our insurance would not cover the dealer making the repair, Mark took over handling that nuisance and made the trade-in and purchase process an easy one. He was very knowledgeable about all aspects of the BMW?s and the purchase process and we would not hesitate to recommend him and the Roseville dealership to anyone.

Laura provided the best service and very quick resolution. She always kept us in touch with the updates on our car. We were very impressed!

My service consultant, Laura Stevens, was very professional and took care of business Like a pro. She was also able to arrange a loaner vehicle so I could get some things done while my vehicle was being serviced. I have been going to BMW of Roseville since 2015 and they have always given me great service.

Jeff, the Service Advisor, was extremely helpful and knowledgeable. Most importantly, provided at least one daily status update while my Machine was being repaired.

All the staff at BMW of Roseville have been extremely courteous and helpful. I would describe my experience as "top notch". It is encouraging to see this level of customer service in a business world where it is often lacking. Please keep up the good work. It is the central key to your success.

Just went to BMW Roseville for first time ... great customer service on my 2020 X5

Service writer was extremely helpful and knowledgeable. Delivered on everything he stated.

Consistent courteous service. Service staff seem to work as a team to cut down wait time. Thank you Jeff and Laura for your assistance!

We have bought 5 different models of BMWs over the past 15 years from this dealership so clearly we're very happy with the customer service and professionalism we've experienced.

I rarely give 5 star ratings but the experience at BMW of Roseville and the BMW was worthy of the rating. Mr. Ali was professional but personable making the buying experience nearly enjoyable.

Good service and cost was better than expected. Chris was polite and informative and straight with me. I'll be bringing my BMW back in the future.

Customer service is very important to me. I felt they were truly interested in what I wanted and listened. Very professional and kind. I felt at ease and would buy another vehicle there. I would recommend this dealership to all my friends and family.

Comprehensive service with thorough diagnostics" Chris worked with me on a sticky issue with fault reporting on my 328i. His mechanic was patient in his/her pursuit of the problem, which turned out to be benign (low battery due to short trips). Chris educated me on the issue (had I known how to decode the indications, I'd have slapped on a trickle charger), and sent me happily on my way.

Service department is excellent! Laura S. was very professional, and I enjoyed our conversation.

I was fortunate to get the best service advisor in the country!! Joua was such a joy to work with. She really knows how to listen to the customer to understand what their needs are and takes the time to talk and set expectations. She was always responsive; I never had to call more than once to get a reply. Her level of communication never left me guessing, I always knew what was being done, how much it was costing and when it was supposed to be done. As someone who owns 5 BMW?s I look forward to my next service experience at BMW of Roseville, thanks Juoa!

Excellent 👌👌

Service my 2019 X5 here and always receive the best service.

They were fantastic, helpful and did everything they could to get me into my new car- thank you guys!

My car needed some routine maintenance and to replace a fuse. They actually got everything done the same day.

Joua is an efficient, effective and friendly service rep. I don?t know much about my car and she always explains everything to me. I feel my car is safe and well taken care of.

Roseville BMW has been very helpful and professional while taking care of my car. I appreciate the time they take when they explain things to me when I don’t understand. They make sure to keep in touch daily about your vehicle so you’re not wondering what’s going on. Thankful they have a great team over there!!

From check in to check out, everyone was very pleasant to work with!!

I have purchased 6 or 7 cars from BMW of Roseville. Each experience has been outstanding. Mark Holland has been remarkable and provided smooth hassle free sales service. Including the 2 transactions I did last week. And in the past, has gone to the trouble to do an out-of-state dealer trade to get me the car I wanted. Your awesome Mark! And Nasser in Finance have been so easy to work with and even makes the finance process enjoyable. That’s no easy task! Plus Nasser is simply a great guy that always treats you like a friend.

Great customer service! Laura was very nice and I appreciate her follow up call.

Professional friendly service! Very knowledgeable staff. Made a great deal too. Highly recommend Roseville BMW

Great service

Joshua Moore, salesman, made our buying process easy & streamline. I highly recommend him @ Roseville BMW. He knows the car inside & out and can answer questions as if he built the BMW auto himself!

Chris (Service Advisor) made having my BMW serviced an actual pleasure. Another reason to keep BeeMing

We went to Roseville BMW last Saturday with a few cars we had seen online that we wanted to look into. Josh Moore was helping us out, and I made it clear to him that we were not there to buy a car that day, just wanted to get a feel for things. Regardless of this, he still gave us all of his time and attention and helped us out with test driving a car and running numbers to get an idea of pricing. Needless to say we ended up buying that car that we test drove... Josh was honest, down to earth, knowledgeable and was never pushy in the process. He answered all of our questions and made me feel confident in my choice. Very happy with our experience with him. Tommy helped us out in Finance... he was also extremely great!! Again, so honest, and made me feel comfortable while going over the cost of different things. We were so happy to have him helping us through this step in the process. Very knowledgeable and overall a really nice person. I would recommend anyone to either of these employees of Roseville BMW!

Purchased a new 2021 X3M Competition from Ali and Cameron. Great price and painless process. Will definitely recommend to my friends and colleagues.

Very happy ! My 328i had a bad fuel pump and they fixed it in no time ! Runs smoother and faster than ever. They even vacuumed my car out and washed it, which was a pleasant surprise. Basically contactless as well. I’ll definitely be back for my next BMW. 👍🏻

Had trouble starting my car after a few days away. Replaced the battery, as it was 5 years old; now good voltage but still no starter cranking. Took vehicle in for diagnosis to confirm, and then replaced the starter. Working well now.

Chris was friendly, and helpful.

The work order were still all covered under warranty.

Jeffrey Brown in the Service Department went the extra mile to make my BMW service experience easy and fast.

I'm very happy with the services I recently received from BMW of Roseville. I had an annoying air bag failure indicator on my X6M. With so many electronic sensors on this vehicle, I thought it would be difficult to pinpoint the correct sensor but BMW of Roseville performed a diagnostic test which revealed the culprit, a broken clock spring assembly in the steering system. My advisor, Elizabeth was very thorough and helpful in getting me in and getting the issue fixed in a very timely manner with a very accurate quote. During the visit, she also got my rear brake pads replaced and found a recall item. BMW of Roseville will be my first choice in the future for both of my BMWs' service needs.

Great customer service and facilities. The only issue I have is that this dealership didn?t offer loaner car when I dropped off my car for service. It is an inconvenience to adjust my schedule.

Everyone one at Roseville BMW knows how to treat a customer. Everyone is very professional at all times and they are very knowledgeable.

Chris gave me excellent service. However, while in the waiting/dealer area, several employees were not wearing masks....especially the tall guy with greasy semi long black hair in the show room dealer area. He blatantly mocked safe COVID-19 safe practices. The next time I need service, I will have to think long and hard about visiting Roseville BMW

Always excellent customer service, knowledgeable and respectful.

Always a great experience.

Friendly personnel service excellent

Great dealership.

BMW is a very thoughtful group from Sales, Finance, Service and anyone I have forgotten. They respond quickly and are very solution oriented.

Service was straightforward and well executed. Car is humming again!

My service advisor, Laura, was great and so was the lot porter that ensured I was being helped. Laura jumped right in even though she wasn’t my assigned advisor and kept me informed on my service progress. One surprise was the dealership no longer offer rentals or loaner cars. Might be because of covid, but given I live an hour away, it would have been nice to have a loaner vs arranging for a ride. And I really wanted to drive an X4 since my lease is up next August. 😉 Overall great experience though. Thank you!

Easiest transaction I have ever done buying a car. We drove 3 hours to purchase our next BMW. Gina Fiorucci was the best. I would highly recommend going to BMW in Roseville and ask for Gina.

Great service and follow up. Would buy from them again. Provided I can afford it 😊

Thank you to Jeff Brown for the excellent service! Excellent communication throughout the service process, my car was ready as promised and it came back so clean that I think they actually waxed it (my coworkers asked if I got a new BMW). Jeff is the best! Request Jeff Brown when you book your next service. Thank you again!!

Pricy but great service

Friendly service advisor with lots of follow up to keep me in the loop on my service.

My recall service was smooth and efficient. Lauren was great with intake and pick up and even had my car washed for me.

My service representative handled everything smoothly and quickly. She was efficient and friendly. All issues with the car were taken care of in a timely manner.

My experience is one that will never be forgotten! This is my first time purchasing a BMW. I wish I would have done so years ago. My car is beautIful. The vehicle selection process was so easy and fun! Financing was a breeze. And BMW customer service is absolutely top tier! I recommend everyone to shop BMW. It is an experience that will change your life. I love my new car and I love my new BMW family!

Very well served by the service head. I recommend to my friends and families to visit bmw at roseville

Great Customer Service from Chris. Service advisor.. Fantastic service support from Neil, service manager and his team... Keep up the good work

Friendly Sales staff good support on features

Had an extended warranty repair,the staff did everything possible to work with the extended warranty company to make sure everything was repaired and covered.

We took our less than a year old BMW X3 to the service department due to a constant whistling that we could hear at times over the radio! The service department did a fabulous job investigating and researching how this was occurring. When parts came in, they called and carefully took care of the problem. Now we are “whistling a happy tune”.

My husband and I went to BMW Roseville Auto mall 3 weeks ago to purchase a X7 BMW 2021, We couldn?t be happier with our purchase. We were treated fairly, respectfully and feel so blessed to have found ?the one? there. Customer service and the finance manager are excellent. If you?re in Sacramento and looking for a good dealership go to this location.

Excellent customer service I owned 2 cars and Joua is my go to advisor for any type of service.five ⭐️

Completed on time. The staff is friendly and efficient.

Excellent service! Courteous, on time, job well done.

Everyone was courteous, service was great. They solved all the problems & returned my car looking brand new!

We went in to look at SUV's because my lease was almost up on my Jeep Grand Cherokee. Leo met us outside and helped us through the whole process. He was very knowledgeable and I would highly recommend seeing him if you are in the market for a new car! I am converted for life! BTW... I ended up with an X5.

BMW Roseville is always there to help! I have been supported by BMW for the last 20 years. Friendly, knowledgeable assistance!

Honest and very transparent dealership! Worked with Leo on getting me into a vehicle which I absolutely love. They gave me a great deal which I am very thankful for. I love BMWs and will definitely be back for the next one!

Extremely happy with our experience with BMW. Mark Holland and Laura Stevens are the the greatest . Fantastic customer service .

Damon and Leo are always such a pleasure to work with. I never have to worry that I’m being taken. They tell it like it is, give options and make recommendations but you don’t feel pressured. I wouldn’t take my car anywhere else!

Efficient, friendly and helpful staff.

The sales team was incredible and made the whole process of buying a car so enjoyable. Even the financing experience was awesome, and that is rare. True customer service is hard to find, but not here. They have it mastered!

Always a pleasant and painless process! I have leaded several vehicles at different points and am always amazed at how quick and painless the first process always is. If your looking for a great product and amazing customer service, know they both still exists at Roseville BMW.

Everything was done perfectly. Your service advisor was very nice, professional and informed. Thank you

Service was great and on time and outcome was good

No hassle experience. Lease was straightforward and didn?t feel pressured. Salesperson was personable and easy to work with.

Dropped off at 11:30am for check engine status light and learned from Service Rep that repair service would not be performed and requested we leave car over the weekend. Unacceptable and a complete waste of time to drive car over for service and pick up 6 hours later as nothing was accomplished.

Thank you for providing a comfortable waiting area?

Excellent service, nice people. Neil Patel is a wonderful service manager

I started having a problem with my X5M tailgate not closing all the way on one side. I’m from out state also and currently relocating, I stopped by BMW of Roseville and Service Advisor CHA , Joua was able to work me in and get the parts for repair. Joua was very technical knowledgeable, totally courteous and professional. Starting now Advisor Joua, from BMW of Roseville is where i’ll be going. Thank You so much for really caring and taking the time to help.

Good service and nice people.

excellent work so far.

My wife and I had a great experience buying her a new 3 Series car. I would highly recommend this dealership, very helpful and great customer service.

Professional, friendly service. Service advisor kept me informed along the way of my repair.

My service writer Laura was excellent. Very pleasant and highly informative. Professional.

Great Service Department. They do the repairs you need done, and let you know about things that COULD be done but could also wait. Very communicative service advisor too.

We had our car at the Roseville BMW dealership for the driver's airbag replacement recall. We also had an unresolved issue from the previous recall for the blower motor, which had to be replaced in 2018. Neil Patel the service manager was extremely patient and courteous and so was his foreman, Leo Gutierrez. They both took the time and talked to us about the previous recall issue and tried to fix it. We are very happy to have found this dealership in the area as we just moved here a few months ago. Very happy with their customer service, they are very decent people. Natalie & Gregory

Recently purchased my dream car from BMW Roseville and I must say EVERYONE I came in contact with had first class customer service. I have never experienced a car buying experience so pleasant. Did not plan to buy at that time and had family plans the same evening, when the staff realized how important it was to me, the made it their priority to continue with excellent service but also make sure I was able to keep my prior plans. Beautiful new car from a place I will return to for a lifetime. Thank you. Special Thank you to my sales person Ali and my Service Manager Tommy.

Excellent service, excellent deal. Highly recommend Roseville BMW.

Laura of BMW could not have been more helpful and cooperative. She was courteous and attentive to our issues, and took extra time to help us understand my wife's BMW X3, answering many questions. Thanks Laura.

Excellent service, communication and care of my car.

Great dealership that offers first class service beginning with sales and continuing on to the parts and service departments. Thank you.

We've purchased four BMWs from Roseville BMW including a 2019 5 Series Plug-in Hybrid. We've worked with several sales, support, and financial managers there and all have been friendly, professional, and transparent. I've never felt this way with any other car dealerships in my 40 years of auto relationships.

Best car buying experience I’ve ever had. Went in to check on a car for my wife and they made the process so easy, we couldn’t say no. Jonathan was our salesman and he was knowledgeable and super friendly and fun. If you’re in the market for a BMW, you need to check these guys out and see my friend Jonathan. Great people and great experience.

The process was simple and quick and the staff were courteous and friendly. There was never any pressure to buy and the product expert was very helpful.

I had quick and reliable service and Elizabeth was great with information and updates and I also got my car washed!

GREAT EXPERIENCE WITH ROSEVILLE AUTONATION BMW! I have purchased 2 vehicles from them in the last two months and am so happy that I did! Az & Johnathan were phenomenal salesmen. They understood the vehicles, they listened, and they even tracked my car down from another dealership!!! Tommy is the finance manager - he is professional, efficient, and knowledgeable. We could not have done it without his help! Overall 10 out of 10 experience. GO TO THE ROSEVILLE BMW for any of your BMW needs and thank me later!

The best car buying experience ever. Mark Hollard was exceptional! First time buying a BMW and probably not my last! Love the car and the customer service.

Best car buying experience ever. Mark Holland was exceptional. Thanks to Johnny Shroyer for the referral.

My real issue with BMW Of Roseville is that during the delivery process of my new BMW and when installing the temporary license plate by the dealer, the rear deck lid to the trunk was damaged when the drill being used hit the paint. Accidents happen... I engaged the assistance of the service department to get it fixed and while they accommodated, their attempt at the damage they caused was indeed sub-par in that they used touch-up paint only. The indent in the metal/paint/gel-coat remains. I've again contacted them for correction. Both in emails and formal written letters to both their General Manager and their sales manager. I added additional communication with the service department. All have been ignored to date. This is my first purchase of a vehicle at BMW Of Roseville. I've owned eight (8) other BMW's with two of them purchased at Niello. I'd encourage any potential buyer to look at Niello BMW as well if purchasing from a dealership. My sales consultant (at BMW Of Roseville) was very accommodating. Same for the exiting experience during the time of the sale from the finance department. It was and is sub-standard upper management where I am seeing issues of responsibility (or lack of). The overall experience at BMW Of Roseville isn't much different than that of a Honda or Toyota dealership. Remember, I've had eight (8) BMW's to date so I have used their service department many times over the years. BMW Of Roseville operates under the umbrella of what is called AUTO NATION and there is no brand distinction over a Ford or a BMW. Sometimes you are simply another customer they must encounter or handle. I know I am not a welcomed or valued customer. If I had to do it all over again, I would have instead returned to Niello BMW (in Sacramento) for a better overall purchase experience.

Mark Holland, our sales guy was super helpful and easy to work with,. The purchase process was very smooth and easy.

Ultimate Buying experience of the Ultimate Driving Experience. Joshua Moore the Sales Professional is very professional, friendly and a patient person with great knowledge of the vehicles. Recommend this place for anyone planning to buy a BMW.

Wish there was a so so option. Long phone wait and no call back when I opted for it. No loaner and they did not wash my car after service (Lexus always did). Nice, fast and professional service advisor...so not all bad. Overall, so so.

Joshua Moore is one amazing sales professional and we are glad we met him at BMW Roseville. Helped us in the whole process of car shopping. Very knowledgeable, Helpful and friendly.

Special thanks to Laura,my service advisor and guys who make a service my car

Great service team did an amazing job and was well taken care of.

The salesman Mark Holland did an amazing job of presenting me vehicles. He made it so easy to make a decision and buy my new BMW 3 series. The support team was also very friendly.

Quality service and friendly staff . Professional approach.

Had my car Serviced at BMW. Great service department. Very helpful

Joua made it nice and easy to get my car serviced from Roseville BMW. I brought it in for a minor fix and she was also able to get my upcoming maintenance done at the same time to save me another trip! Joua communicated quickly and clearly so I knew the status of my car the entire time. She was friendly and made my experience easy. Joau even checked in a few days after the job was completed to make sure I was satisfied. Thank you Joua for the great experience!

They went above and beyond and certainly exceeded my expectations

Knowledgeable, respectful, professional sales staff. My brother came in to research and test drive a BMW 3-series. I left wanting to purchase one myself, mainly due to the very positive experience we all had with Leo. He was not pushy or manipulative like the Toyota salesmen across the street. He did not use any deception or questionable sales practices, he was just honest about BMWs and what they offered for the money. Cannot highly recommend this dealership enough. The service and thoughtfulness are 100% worth the money, you will not regret it. Like

Starting the search for a new car. Initially, I was hesitant about BMW, but Leo made the experience extremely pleasant. He answered all my questions and helped me understand all the features, pricing, specs, etc. There was no pressuring like other dealerships in the area, and honestly, this was one of the best car dealership experiences. I’m still in the market for a car, and I’m pretty confident that I’ll be going with BMW of Roseville for my purchase.

Upon arriving at the BMW dealership for service, I was not sure where to find my associate or find the information desk since the personnel changes that occurred last year. Otherwise, when I met my associate (Chris Cubberley), I was extremely satisfied with the service he provided, informed me of the service due on the car, approximate time to perform the service, completed all my requests, answered all my questions and kept me informed on the status of my car.

Very friendly staff. Prompt service. They even asked if they could wash my car after. Class act.

Recall service. In and out quickly. Awesome customer service by the representative.

Very friendly staff. Prompt service. They even asked if they could wash my car after. Class act.

Joua was very helpful and prompt in providing update on the progress of service work

Great Service!

Great service in a beautiful and welcoming facility. I worked with Josh who managed to hold the car I was looking at for several days until I could get to the dealership. Nasser in the finance department made the purchase easy and understandable. I am very happy with my car and the excellent service. Pat Sear

Excellent service, parts and sales for your bmw .

Great customer service. Jonathan did a great job accommodating us and the sales manager was very responsive. Highly recommended

Very professional and made process easy.

Very easy to buy a car here . Sales person knew his stuff . Quick process. Handled whole process very professionally

Joua was a fantastic service rep. She went beyond my expectations - even after I had last minute requests. Definitely will be scheduling future appointments with her. Can I give her an extra ⭐️⭐️⭐️⭐️⭐️?

Outstanding service. From Leo who helped me pick out the perfect car to Tom in finance - both were very knowledgeable, friendly, patient with all my questions, and not pushy. Excellent experience. Highly recommended.

Had my car in for service and as usual Chris was great to work with. My car was done quickly. Was glad to see that the dealership was taking precautions for everyone's health and safety.

Great check in process, Elizabeth was super.

Joua Cha is amazing with her customer service skills. I took my BMW in for a oil change and Joua helped me right away. I will continue to do business with the Roseville BMW.

Best car purchasing ever! Professional, fun, zero haggling....super impressed!

Chris is service is great. He is kind and courteous and is very helpful.

Very good experience selling my car , they matched the offer I got from Carvana , unlike carvana they quickly processed the sale in less than 1 hour , no pressure to buy or trade in, and even took care of my DMV expired registration. Very professional and excellent service , best of on line offer and in person tailored experience

Andrew Kammerer was awesome! Customer Service - 5 star, vehicle service - 5 star, wait time - 5 star, status reports - 5 star!

Joua was fantastic!

Awesome customer service and maintenance service. Pleasant atmosphere and very professional.

It's always a pleasure to have our service done at BMW of Roseville. We can get in on the day of our choice and the service in completed in a timely manner. The staff is super friendly and always ready to make sure our car is in tip top shape.

My service advisor, Joua Cha was excellent. Prior to analysis of my BMW 750 xDrive, she informed me of the diagnostic fee up front, then proceeded to keep me informed several times as to the status of my vehicle while I waited in the lounge. Upon determining the issue, I was then informed that the cost of repair was covered by a technical service bulletin. Upon completion of the work, Joua followed up with me several days later, to confirm the issue did not reoccur. Joua is the epitome of Customer Service. Well done.

Had another great experience in getting my car serviced at Roseville BMW. When i arrived i was greeted by the service staff and directed to my service advisor, Andrew. Andrew did an awesome job of listening to what was going on with my car and providing me detailed information on what my car needed. all in all, a very positive experience. thanks Andrew!

We had a fabulous experience with our delightful salesperson Leo. He showed us everything we were interested and got us a fair deal. Highly recommend this smart, hardworking and honest sales person. We have had several BMW’s through the years but this was our best sales experience.

Brought car for mini 30K maintenance. It required three hours of my time. The service agent kept me informed and up to date on progress.

Best sales rep I have encountered in past 5 auto purchases. Had excellent follow-up on issues/questions asked

I recently accepted a new job in Reno and needed to relocate from Saint Paul, MN to NV. Prior to moving I decided to order, over the phone, a new BMW 440Xi Convertible from BMW Roseville in CA. I could not be happier about the service, attention to detail and the price I received from Josh and the team in Roseville. From the first call on, they made ordering my new car from across the country, and during a pandemic, an easy process. Well accommodating and very fair in every way. They kept me well informed during the entire process. I just picked up my new car this week and EVERYTHING was perfect. The service, the car, the process, and financing was all exceptional and as expected. I love no surprises! I would highly recommend BMW of Roseville to anyone interest in purchasing their first or next BMW.

It was a great experience Josh Moore was great worked very hard to find the perfect vehicle for us. We are very happy with the whole experience

Love having my cars serviced at Roseville BMW. Andrew K. always goes out of his way to make my experience exceptional. While I am sure he is busy, he always takes the time to explain exactly what is going on with my car and ensures that it is serviced or repaired in a timely and appropriate manner. Will always take my cars to Roseville, as I have grown to depend on the high level of service they provide. Thank you!

I hope that I’m lucky enough to purchase all my future cars from Azz (Azzeddin Sanif) at Roseville BMW. Talk about responsive, kind, funny, knowledgeable and just the type of person you want at your side through a process like this. He’s more like a best friend rather than a salesman and he only wants the best for his customers & clients. Everyone at the dealer was super friendly from Azz to Tom in Finance. I’ll return there to do business again any day!

I had my car's brake fluid changed. It took about an hour and all went well. Chris was professional, as always. Thank you, Chris!

I recently had my SAV serviced here. I needed to leave vehicle overnight so they rented me a car to use during this time. Elizabeth was my service advisor and she was awesome! This is a great place and they show that they care about their customers! I appreciate their great customer service!

Joua Cha delivered exceptional customer service. Well done!

Very respectful and knowledgeable staff. Didn't over sell maintenance

We recently purchase an X3 m40i from Leo at BMW Roseville. Leo had been working with us since March on trying to find the exact car we wanted and was patient every step of the way. He was also responsive and knowledgeable about the brand and guiding us in the right direction. After months of searching Leo led us to our purchase and did so in a perfect manner and made us beyond happy and comfortable. It was a great experience and one we never had before at a dealership. Till this day even after the purchase he has remained in contact by answering any and all questions. Thank you to the management staff and Leo for helping us and staying until almost midnight to make this purchase happen!

Very clean, very professional, very fast in getting you in and out

Leo was fantastic in working with me to purchase my first BMW 530i! In addition, financing was fantastic to work with and the overall purchase process was seamless.

Ali was great. He made some recommendations for my car buying that was very useful. My experience was hassle free, no stress and a pleasant experience. I appreciate the hassle free experience.

My recent experience at Roseville BMW went very well. My Service Representative, Chris Cubberley was excellent to work with. Chris knows his stuff and represented the Service Department as knowledgeable and helpful. Past experiences haven't always been as positive as this visit, but Chris made the difference this time around. Thank you Chris

The staff at BMW are awesome. Chris Cubberley and Neal Patel went out of their way to get my 318ti to pass smog. I realize my little “ti” is old but it’s a California Edition and my wife loves the car. I can’t really express how grateful we are that the staff at Roseville cared about helping me. Thank

We just purchased two cars here (a 3 series and a 4 series), and it was such an easy and quick process. Every person we encountered at BMW of Roseville was so kind and personable, especially Joshua (our salesperson) and Tommy (in finance). They also took my trade in appraisal from carmax without any issue. I recommend working with this dealership, we had a great experience.

Service tech Andrew Kammerer is outstanding! Helpful and very knowledgeable.

The 2 individuals we worked with at the dealership made the experience efficient and seamless and very stress free! Mark Holland and Nasser the Finance director were awesome! Worked with us on the buyout as well as the warranty and APR and we walked away very satisfied!

Was a very good time checking out the car and talking about prices and possibilities, very good crew of people that works there, very talented and friendly!

Michael was so great and friendly. no hazel or gimmicks. great place to do business.

They have the most incredible customer service. We have a lease BMW X3 2020 And we have been in the dealers like 12 times With technical problems, I’m very disappointed ☹️ But Joua Cha are Service Consultant has done An incredible job on helping us trying to get things fixed, it has been one of the reasons why I have not returned the vehicle yet. Amazing Customer service. 👏👏👏

Met with service rep, Joua and was very helpful. Appreciate the details and all the steps to get my car services on a timely manner as what she informed would happen. Great customer service!

Probably the quickest, most pleasant car buying experience I've ever had. Although I did my research and went in know what I wanted, they offered a very fair price, expedited the process and had me happily on my way in my new truck in about an hour. Beyond that, Nassar called me back in the next with a better loan interest rate. I know, Whaaaat?! Excellent customer service, which means everything to me. I will be buying there again.

I was very happy with the service. The dealership picked my car from work and returned it before the end of the day. That was pretty convenient.

Great customer service experience....

Thank you BMW of Roseville! The entire process was seamless from the moment I saw the car online to the time I signed in Finance. Thank you Jason G. (General Executive Manager), for reaching out to me personally after my initial inquiry. And to Michael G. (Sales Manager) for making the test driving and purchasing experience pressure free. There were some mechanical issues but you guys owned right up to them and resolved them right away. Thanks Scott in Service for your assistance with that. I've purchased many (maybe too many) vehicles in my life and this was by far one of the most satisfying and stress free. You guys definitely have a repeat customer for future vehicle needs.

Friendly and nice atmosphere in service and sales ! Very professional Approach in sales and financing departments!

I had such a great experience at BMW Roseville, Joua Cha was the best service adviser and she really took care of everything for me. I would definitely recommend BMW Roseville's service department, they're the best!

One of the best buying experiences I've had buying a new car. Ali, Daood, Cameron and Mike were all sensitive to my concerns regarding the safety of completing the transaction, from the paperwork to the delivery of the vehicle. They were very professional and never did I feel any pressure like some of the experiences I've had when buying a car. I would definitely recommend BMW of Roseville to anyone looking to buy a new vehicle.

Purchased an X1 was assisted by Leo who was knowledgeable, friendly and provided great customer service. Nassar in finance was also great, he really worked to ensure I got the best rate. He presented different options to me along with the benefits of additional products. Overall this was a great experience, it’s my first BMW so it was a special moment for me. Leo and Nassar took great care of me and made me feel like they weren’t just trying to sell me a car. They followed up with even after the purchase to ensure I didn’t have any questions. I would recommend this dealership and am looking forward to taking in my new car for service here.

Ryan in service took care of our needs very well. He got us the loaner car we asked for. The car was ready sooner than they said too. Leo in sales was great as well showing us previously owned cars we were interested in. We will be back.

Over the top attention to safety and cleanliness regarding the Coronavirus. I have serious health concerns and they were fantastic!

Andrew in service was very pleasant and communicated well. He had insightful knowledge and advise.

Enjoying my new 530i purchased from Leo. Great experience,as always! Leo was the best .... would never consider going anywhere else!

I brought my X6 in for squealing brakes. I had a recent front brake job, as a result of squealing. After a day after that job, the squealing returned. I washed out the rotors and calipers, but the squeal came back. So, I took the car back in for another look. They kept the car overnight, as the noise mainly occurs while the car is cold. Their conclusion was that the rear brakes had some glazing and that hard driving might fix it. They could attempt to remove the glazing or change the rear brakes. In either case, they couldn't guarantee that the noise wouldn't return. I opted to spend no more money at this time. They also gave me a BMW flyer that stated that noisy brakes are common with their cars. That seems hokey, since I've never heard another bmw make noises. Anyway, to have an $85k car be expected to have noisy brakes is sad. BMW has dropped the ball on this one. I really like my car, but will consider other brands next time. Note that the Roseville dealership has been very helpful and informative. So, no fault to them. I accept that BMW's cost 2X or 3X as much to repair, but asking for quiet brakes shouldn't be out of the question. Just a head's up to the readers.

I, unexpectedly, had to buy a new car, after my 2018 BMW X1 was totaled (by a texter!!!!!) Not only did my car save my life, but when I went into BMW Roseville the next day, Everyone went out of their way to help me get into a new car as soon as possible. I had the same salesperson, Julian, and a new one Leo, and dealt with tommi and nassar, and of course Dave... and sooooooo many others. They made this lousy turn of events as easy as possible. Class act, all of them.

I have to commend Arian Haskarian, my service advisor. I had been taking my car to another BMW dealership in Sacramento. I had been complaining of the same issue since I bought the car and I was given a multitude of excuses as to why that would occur. My warranty ran out 10k miles ago and when the defect was finally diagnosed, my extended warranty wanted to pay $4k of the $33k. Yes, I said $33,000 in repairs. Arian went to bat for me! He provided documentation to show it was an ongoing issue and much to my surprise, BMW took care if it. All of it. Without the assistance, and most importantly, the listening ear of Arian, I would have been on my own continuing to fight this battle. He has my business for life. Wherever he goes. My only regret regarding this review is that I can not name the mechanic. Without him going the extra mile, we still might not have figured it out. For that reason, Roseville BMW has my service work for however long I own BMWs. Thank you Arian!

Super great expirience. Helpfull staff, no pressure, great place overall. Service advisers are great. Service manager is very professional reasonable

I took my E46 M3 in for the airbag recall. BMW of Roseville accommodated me with a convenient appointment, cheerful service, a comfortable waiting room and a few friendly tips. A very positive experience.

Well done as usual. We ended up having a different service advisor, Joua was not available. The gentleman who helped us was great but his name is not on our documents. He mentioned he was a golfer.

Last week I purchased a 745 e it was an absolutely first class service. David is an amazing manager. Leo was the associate who helped me, he is very knowledgeable, respectful of your time and space, not pushy at all. He found the right car with the right features for me. All in all, It was an excellent experience. Highly recommended without any reservations.

Absolutely first class service. David is an amazing manager Leo is very knowledgeable, respectful of your time and space not pushy at all. He found the right car with the right features for me. It was an excellent experience. Highly recommended without any reservations.

Received a letter indicating that my replacement Airbag was in and ready for install. Ryan made the whole process extremely easy and even had time to do an oil change and multi-point inspection . Thank You Autonation The Estrada?s

After an arduous process of car-shopping in-person and online and through intensive "group-sessions", it was a relief to have met Mike Gonzales -- via his colleague and friend, Sal. I am truly grateful to Sal for the ntroduction. I was under time-pressure and had set fairly stringent criteria that were necessary. I wasn't messing-around. A message that didn't always seem to get-through to other dealers/salespersons. Having deemed that I had done my due diligence, I knew the first weekend of March was my final attempt of searching for a vehicle in the Sacramento region. Upon arrival to the BMW of Roseville dealership, I sensed "a shift". I was quietly greeted by Mohammad Ali. Then, to Mike, who kindly greeted me. It didn't take much time to figure-out which vehicle was soon to be mine. Then, off I went to meet w/ Naseer Subeh for the process continue. Naseer helped to certainly make the doldrums of financials and documents, etc. etc. etc. a little less painful. And, before finally leaving, I was to meet w/ Jake -- one of the-Geniuses on-staff. Glad I did!! These vehicles are, now, computers w/ a steering wheel, engine and four wheels!?!? BTW, Jake, I'll be making that follow-up w/ you appt soon!? Thank you Mike, Mohammed, Naseer and Jake ... as well as to you, Sal !!!

I was in the market for a CPO X3 for a few months. I test-drove a few X3s at various dealers in the Bay Area. I saw an X3 on the Roseville BMW website and initially disregarded it as being too far away. After further reconsideration, I thought I would contact the dealership to see if it was worth the drive. I spoke with a sales representative --Azz Sanif -- who answered all of my questions and helped navigate me through all of the pre-purchase hoops including setting up financing, getting an estimate for my trade-in, and reserving the car so it wouldn't be purchased before my arrival. Azz met me at the dealership, showed me the features and after a great test-drive, I am the new owner of a great car. Azz also did the financing paperwork and I was in and out of the dealership in about 3 hours. It was the most enjoyable experience I have had of the six cars that I have purchased. I would recommend the dealership to anyone.

Finance Team is Top Notch!!!

Excellent job as usual. Quick and complete. Miss Cha was very helpful.

Great service every time I come in here. Polite technicians and device advisers.

Overall experience buying via AutoNation at Roseville BMW was excellent. Excellent staff, quick service and no hassle process....

Outstanding Service! Highly recommend. Quickly assisted me with urgent repairs needed on the same day. I have had my car serviced at Roseville BMW for years and have always received excellent service.

I have taken my I3 in three times in the last year and a half for general maintenance and have been more than satisfied. I feel they have been honest and have provided excellent service. Have always provided my in service transportation needs and have been respectful. Shout out to Andrew!

This was the first time I went to BMW of Roseville for my 2019 430i routine oil change service. The service guy, Andrew (10/10) provided me round trip pick up which is extremely helpful. Besides, he kept text me to provide the update of my services progress. I will come back for my next routine oil change for sure. Thanks! Andrew.

They did a great job on my Beamer!

Darius did a great job. Shop was hopping; but everything went well..

The staff at BMW AutoNation made our buying experience a breeze.

Excellent customer service from my advisor Ryan Maxey. I truly felt valued as a customer!

I have taken my BMW here since I brought it from Oregon. Andrew has been my service advisor each time and I couldn?t ask for anyone better. The Techs are great to. I brought my car in for a rattle that was driving me nuts. They went above and beyond what I expected. They found a lose washer in my engine bay and the noise is gone. Honesty I was not expecting it to be solved but they did. I have never had a better experience at any dealer BMW or other.

Very helpful service reps

I visited Roseville BMW on 1/31/20 in hopes of purchasing a BMW X3. I met with Tai Cai and he was very friendly and helpful. I ended up purchasing an X5 and I love it!!! I was never pushed to make any purchase, all my questions were answered and things went so smooth. The finance manager as well was very helpful as well and made the experience enjoyable. I will definitely be back in the future.

The entire process was great all the way around ! Sincere Thanks !

Nice facility. Very helpful. Friendly employees. Large amount of new and used cars available.

Always very satisfied with the quality of their work

I loved working with Jonu, she was so polite and I was under the impression she actually cared about my 2009 328i?s well being. As opposed to Niello BMW, where I was treated like I did not matter!

The purchase @ this dealership was smooth, easy and took less time.

Arian was extremely helpful and friendly at the service desk. Got my repairs done when they said it would be completed. Will be coming back there for more services.

I recently purchased a pre-owned BMW X5 from BMW of Roseville. The overall sales experience was great, no pressure, no hassle, direct and up-front. They have a No Haggle pricing, which depending on the vehicle it tends to be a bit over the market price, but I got lucky to find one that was actually at a great price and decided to pull the trigger. My sales rep, Cai Tai, was very helpful and accommodating to all my requests and inquiries and I give him 5 stars all around. The financing was easy and trouble free. The facilities are on par with other BMW dealers. They provide a 4 month, 4K miles powertrain warranty on their used vehicles, a very nice touch especially when buying a used BMW. Advise to the BMW of Roseville management team: Don't underestimate the power of small details to differentiate yourselves from other luxury dealers in the area. I have owned several BMWs in different states. The best dealership experience I had was in Central FL, the dealer had free FULL car washes on Saturday, and while you waited they had brunch available for all its customers with hot and cold stations, as well as deserts and a variety of drinks. When you purchased a car, they gave you a nice key chain for each key, with the BMW logo on one side, and the dealer info on the other, with an inscription that if found, return postage is guaranteed if dropped at the post office. The loyalty they had from their customers was above and beyond all the area luxury dealerships, even though they were the only local BMW dealership at that time. Other luxury dealerships in Texas also provided key chains and free car washes.

I always have great service.

My BMW 135is broke down and had to be towed in to Roseville BMW. Andrew Kammerer, Service Advisor, was able to get my car fixed the next day. Andrew has great customer service skills and is very up on all BMW models.

BMW Roseville is a quality act. The service and customer service component of this dealership is outstanding. This is the only place that service my 2 cars. I get the best that they have to offer and a smile when I leave.

Very satisfied with updating the car for the recalls. Service rep Andrew Kammerer was very helpful and knowledgeable.

First off love my car so gorgeous and the technology is stellar ... sales guys made it easy and We Have the best service advisor ever ! Friendly , informative , funny , Joua is amazing ! She always calls and provides desired information and takes care of both our 4 & 5 series with A+ service and support ! Thanks Joua 👍

Andrew delivered as promised and knows his stuff. Polite and pleasure to deal with.

Great team, friendly people, straight forward transaction, no pressure.

Exceptional, thorough and very professional mentality at the facility across the board.

We been in this bmw dealer for more than 10 years for service of our vehicles we owned x5 , 5 series 3 series, z4 and more bmws so par the best service specially with Mr. Ryan Maxey our service advisor top notch 10 stars ?? great person, honest, and respectful thanks Ryan

The sales team was polite and professional. We will consider Roseville BMW for our next purchase!

Great service experience with Andrew

Peter and David were fantastic made buying my wife's new X7 a pleasurable process.

Repairs required about 6 hours. That was fine. They gave me an uber ride both ways. Nice. As it turns out, BMW's are expensive to repair. My cost was about $2000. I guess you have to pay to play. Crude math puts my cost of ownership around 35 cents per mile. Yes, I'll probably own another bmw, but get ready for the service costs. One last thing... my left front rim has some sort of chemical splashed on it which can't be cleaned off. It wasn't there before the service. Cost to repaint the rim will be around $150. I don't want to argue with the dealer about it, but make sure you fully inspect your car with the service attendant when you drive it in for service and before it leaves the lot!

Tai Cai was the sales rep for my lease of a 2020 BMW X1 sDrive. The deal was made via emails subject only to appraisal of the trade-in of my 2011 BMW 3281 convertible. Tai was courteous, prompt, and provided every piece of information I requested. Once at the dealership, he expedited the process after the appraisal resulted in the trade amount which I had requested. Bottom line was 19% off MSRP. I highly recommend Tai to prospective buyers and lessees.

Went into to text drive a BMW and walked out a new owner of a 328i. Loved the experience and will buy from here again. Every level of entry was courteous and respectful. Josh was incredible.

Best time I’ve had buying a vehicle ! Worked so hard to get me what I wanted and made it such a stress free experience . Thanks for everything !!!!!!!!!!

Excellent and stress free experience. Thanks to Azz who handled the buying process professionally.

Friendly and professional service manager with appropriate recommendation of services needed.

Tai Cai and the sales staff at BMW of Roseville were outstanding during our recent lease of a 2020 BMW 330i. They took the time to understand our needs and made sure that they worked with us to our comfort level. This was our 2nd purchase of a new BMW from this location and both experiences were excellent. Great job BMW of Roseville!

Excellent service. Service attendant very professional, friendly, knowledgable and kept me updated on the work being done and approximate time of completion.

Great SUV! Provides me with all the features needed and more! Low mileage, New tires!

Well . . . . Had an appointment for my 25000 mile checkup and there was confusion and delays as a result of sick calls and lack of communication/information . . . . ANDREW to the rescue!!!!!! He single handedly "saw" my dismay and took charge!!!! Job done in record time with kindness, courtesy and communication . . . thanks to Andrew! I was ubered home and back and received my car in tip top shape including cleaning!!!! It is true . . . one person CAN make a difference . . . Thank YOU Andrew Kammerer!!!!!!!

Great service! I could not ask for anything more. I will always come here for future service.

Great Service Department. Friendly and quick.

Outstanding customer service in Service. Andrew was GREAT ! Everything went very smoothly - very nice loaner car!

Customer Service and Support was professional for our BMW checkup. Arian, Service Consultant arranged an Uber to and from local mall while we waited. Upon return , Service was professional. We were in and out in just two hours.

My husband and I went in to buy used and walked out with a 2020 from the showroom floor. I never thought it would happen but the gentlemen there are total professionals. I have bought 10+ cars and never had such a wonderful experience. They have me for life. Thank you Leo for making this my dream come true...Will refer everyone I know to Roseville BMW....

I went from a BMW hater to a BMW fan for life! Filip K made the sales experience a genuine pleasure. He knew I was also looking at another car at a different dealership and never once tried to hard sell me. He let the car do the selling...and it worked! In a five-month span, I had the extraordinary privilege to own a Porsche Cayman, Mercedes GLA 250 and now my BMW 430i. I feel a bit like Goldylocks because after experiencing all three, the BMW was just right!

Excellent and friendly sales staff helped us pick out the right car and a great deal. Service department is courteous and professional and take the time to address our concerns and maintain our vehicle to our satisfaction. We highly recommend BMW of Roseville

I recently purchased a used car at BMW of Roseville after being involved in an accident where my car was totaled. I found the type of car I wanted at the BMW dealership even though it was not a BMW. The customer service I received was hands down the best I’ve ever experienced with any other dealer. It didn’t matter that I was buying a used Acura instead of one of their expensive cars, the sales rep and finance rep were so friendly and helpful. I’m very pleased with my experience.

Arian was professional, knowledgeable and courteous! It was refreshing to deal with a service professional who had customer experience as their top priority!!

They were awesome other car dealers treated my husband like we could not afford the cars we walked into BMW and the staff was polite and listened to our wants and needs the finance department was great and I will definitely be a BMW owner for life!

Always friendly and informative. Always kept me updated about the progress on my vehicle.

Very happy with my car service. Manager was super friendly and knowledgeable .

Both sales and service have been helpful, available, and responsive. Everyone has been professional and courteous. Best of all, I love driving my car. I highly recommend my salesperson Josh and Ryan from service. They both took time to explain, answer questions, didn't rush, and were friendly.

Joua Cha was very cordial, friendly, and responsive to our needs. However, the company policy with regards to loaner cars during servicing of our vehicle needs to be changed to allow even those customers whose warranty has expired the option of getting a loaner car. If a loaner car was made available, we would have had more preventative maintenance work completed during this visit.

Great job on customer service with Sernior Service Rep Sarah Lubniewski

There service department is excellent.

I had a great experience with Auto Nation in the past and am happy the recent experience was just as before.

Great service and hospitality. Andrew was very polite and helpful.

I brought my 535i to BMW of Roseville following an oil leak & contamination of several components. The service was excellent including a complementary ride with Uber to work courtesy of the dealership. Andrew provided excellent customer service & kept me informed throughout the process

This was probably one of my most pleasant car buying experiences. The BMW staff was so attentive and not pushy. They catered to every one of my needs when finding the perfect car and made my experience smooth. Compared to other dealerships I visited where everyone seemed too busy to help, everyone at Autonation BMW was fantastic!

Mostly I’ve had a positive experience! Shaun Ivers has been great, very attentive and helpful!

Quick in and out, professional, great attitude, assisted me with a loaner vehicle even though I did not purchase the X-5 from this dealership and it was recall repairs.

Service was done in the time frame quoted

The people at BMW of Roseville are committed to giving excellent customer service. I would highly recommend buying your next BMW from them. I love my X3.

I had to bring my car in for a possible recall. The service service manager, Joua Cha, was efficient, thorough and certainly knew her stuff. They kept my car for a couple of days but she kept me informed of the progress. Fortunately, the conclusion that my car was not part of the recall but they still made sure my car was washed, tires inflated properly, and fluids all filled. That is the true BMW service!

Joua was a consummate professional, best service I have received here thus far. She made sure I was completely satisfied. I will schedule with her for all my service needs going forward. Promote her!

As usual Shaun gave us excellent service in the service department. He goes above and beyond with his dedication to good customer service!

Leo was awesome helping me with my car purchase. I will definitely send my friends!

Really great customer service. Josh in sales and Tommy in finance were both really accommodating and helpful. I would definitely recommend them for a new car! I'm loving my X3!

Chris in service is always helpful and responsive to needs, very professional

BMW Roseville provided an excellent customer service experience in the purchase of my 2019 X3. Herbert and Johnny provided the best customer service and were extremely professional. Herbert is definitely one of the best customer service reps in the business. I look forward to continuing to do business with him in the future. Thanks!

Great customer service, Peter was absolutely awesome! We have already recommended BMW of Roseville to family and friends! We’ll definitely be back for our next car!

friendly staff.service was fast.

BMW of Roseville is the best !!! We went in to drive a few cars to see what we would like. Mark Holland listened to our needs and wants and showed us the range of Xdrive vehicles. With the X5 seeming to be best suited for our needs, he immediately put us in a new X5 we loved. Mark made the transaction easy even with our 2 trade-ins. The financial side was as painless as financial transactions can be and Azz was a pleasure to work with. His explanations were concise and understandable. Shaun Ivers is the best Service Manager bar none. He takes care of our cars like they are his own. While the service is sometimes more expensive than we would like, we know the work has been done correctly and the price is fair.

From the start Ryan took care of my car, my timeline and my need for a rental. I brought my car by after work for an urgent light . He assessed the situation on the spot, determined that I should not take chances with my commute and drive the car further- he arranged a rental on the spot. He kept me posted throughout the service process and when I returned to pick up my car it had been washed and detailed. I could not ask for more! Thank you for the 5 star service and fully taking care of my issues.

Had a great experience! Found the car online went in for a test drive and purchased what I wanted! No haggle or hassle. Herbert was very helpful and followed up with me after my purchase to make sure all my concerns about the vehicle were being met by the service department which he promised me they would at the time of purchase. Shaun in Service department took excellent care of finishing touches on my purchase. Would buy again from them! Loving my X3!

Peter, who was our first contact for the sale of our new X5, did an excellent job of listening to our needs and provided us with very knowledgeable explanation of the features. He also worked hard to locate the exact vehicle we wanted.

Over all or experience at BMW of Roseville was very positive! Our on-line contact, Anna, was such a great help and was so pleasant to work with! We didn't have a great experience with the finance guy, but Anna and Cameron, the manager, took care of that and we left with exactly what we were looking for! The X3 is terrific and we love driving it!

We had the best experience buying at BMW of Roseville. Anna was a wonderful sales rep, start to finish. Great customer service and awesome finance manager.We will definitely going back to buy another BMW soon.

Andrew and Ryan are awesome in the service department. Took care of my 530i and my M3, washed and cleaned my cars after service and I even got a rental too! Thanks guys, you rock!

Good service, called me and kept me informed throughout the day. They provided UBER to & from the dealer in a timely manner. Kudos.

Shaun Ivers, the service advisor was beyond awesome! However, the complimentary car wash was awful as usual. Forgot to wash my car when I picked up. Then when they did wash it, then they just quickly sprayed down and sprayed the tires dressing all over your tires and WHEELS and Didn’t bother wipe the dressing off after that. When I drove off, the black dressing sprayed all over the sides of my white M3 and upwards to the windows made them all blotchy. I had to washed my car when I got home. :(

Carlos Mejia is very knowledgeable and not pushy/high pressure, something I won’t tolerate. I actually like the fixed price aspect on your cars. I cannot stand haggling. I found a small, almost imperceptible dent in the car last night which I did not see earlier in the bright daylight. However, the light was just right yesterday but it’s something I’m choosing to live with in that the car is used. Most expensive used car I have ever bought but used nevertheless. The 440i is an utter hoot! Great fun for this 73-year-old woman! Every older woman should own a convertible!

Quick service. Awesome staff

Had a wonderful experience with BMW Roseville. Mr. Tyler who assisted me is nice, professional and accomodating. Highly recommended!

It's always a pleasure to bring my BMW in for regular service. The team is efficient and the waiting area is comfortable. I always leave with a sparkling clean car.

Customer service is always fantastic at this location. Shaun was Professional and kept me updated I did want my car washed and vacuumed but I guess they ran out time:( Other than that it was a great experience

Excellent customer service. Very courteous, friendly and efficient. Overall a pleasant experience with the service department.

Andrew was so nice when I took my car in for service. Was much faster this time. Cleaned it and I drive off. Always nice to have pleasant people to talk to. Thanks Andrew.

I really want to “Thank” our salesman Jonathan for working hard to get my X3 ready and off the lot!! It was truly a wonderful car buying experience. The showroom is clean, cool, stocked with tons of yummy goodies while you wait. Everyone was really friendly and extremely experienced and worked hard for all who walked through the doors. Highly recommended!!

excellent service, personal, quick and efficient

Took my car in for a service check and the washed and vacuumed it for me. Great customer service from the Service Department.

Great experience here. This is our second vehicle we have purchased from them. Good customer service and friendly staff.

I’ve had excellent service since purchasing my BMW from BMW of Roseville.

Tom Diefendorf, the sales manager here, treated me greatly!! Thanks for putting a big smile on our faces! Highly recommend him. He worked really hard for me to make it happen. Thanks again, Tom!!

went through the Costco program to order a new X3 from the factory. took about 6 weeks to get. everything went very smoothly. Cameron did a great job with us. We could not be happier with the whole process. will use BMW of Roseville again when the time comes to order another vehicle.

I purchased my new 3 series (328d) from your dealership last week and have been very pleased. First of all, I communicated and worked with such helpful people along the way; Anna Duguid, Michael Gonzales, Caity Kennedy, and especially Andrew Kammerer and Tom Diefendorf. Each was extremely courteous and professional and made the purchasing experience as painfree as possible. I've been visiting other dealerships in the area, including other BMW dealerships and yours was exceptional. Andrew and Tom went out of their way to go the extra mile. Andrew drove my new car to my home, because I didn't have any other way to get it there. And Tom personally delivered floor mats to my home! Three years ago I visited the Roseville location and did not have such a great experience. I vowed to never go back. But positive interactions and communication with those listed above and yourself convinced me to give you another try, and I'm glad I did. I'm also very pleased with my purchase and feel I was treated very fairly. As a local education leader, I come into contact with many people in the area, and will highly recommend your dealersip to those I interact with. Thanks again to you and your team for exceptional service and for treating me as a valued customer!

I purchased my new 3 series (328d) from your dealership last week and have been very pleased. First of all, I communicated and worked with such helpful people along the way; Anna Duguid, Michael Gonzales, Caity Kennedy, and especially Andrew Kammerer and Tom Diefendorf. Each was extremely courteous and professional and made the purchasing experience as painfree as possible. I've been visiting other dealerships in the area, including other BMW dealerships and yours was exceptional. Andrew and Tom went out of their way to go the extra mile. Andrew drove my new car to my home, because I didn't have any other way to get it there. And Tom personally delivered floor mats to my home! Three years ago I visited the Roseville location and did not have such a great experience. I vowed to never go back. But positive interactions and communication with those listed above and yourself convinced me to give you another try, and I'm glad I did. I'm also very pleased with my purchase and feel I was treated very fairly. As a local education leader, I come into contact with many people in the area, and will highly recommend your dealersip to those I interact with. Thanks again to you and your team for exceptional service and for treating me as a valued customer!

Good and skiled stuff who is there to help you all the time.

They are very professional take care of you needs also very attentive they want to make sure you are comfortable great service

I have purchased many cars from them since I was 20, and I am way older now! I met Julian, one of the sales executives, and he was very smart and very knowledgeable. I went in to see the new BMW M5 Competition, and literally drove it away 1 1/2 hours later! Great service, people you can trust. Nassar in Finance got me through the paperwork quick and efficiently! I thank them all. I love the car!

Efficient, prompt, helpful, and friendly service continuously through my 25 year relationship with them.

My Z3 has had a smog problem for over 4 years. BMW of Roseville was finally able to solve it. I would highly recommend them. My service rep, Shaun Ivers, was fantastic. I will only take my car there for service.

Very courteous people in the service Department. Chris is outstanding!!! Your sales department isn't as helpful.

Service Advisor, Shaun Ivers is the best!! Shaun is very attentive and goes the extra mile to ensure things are taken care of.

Great experience and will recommend to family and friends.

Very professional team. Clean working people. Dariel was my advisor. Excellent work

I always have a positive experience, Tyler took care of my problem as soon as I arrived, got me in a loaner can, the problem was fixed in one day. Roseville BMW is always clean and has a nice lounge if you are waiting for your car. Thank you!

Darius from service always takes care of me. Easy to work with.

Ryan was very professional service adviser, and handled my buisiness in a timely manner.

Very friendly and customer oriented. Customer waiting area was excellent and updates on progress was frequent and helpful

Very courteous. Made sure everything was put together when we got there

Excellent service , waiting area are clean and have coffee and water if you need it,

Last time I been there The staff are great specially the girl 👧 who helped me DeAnna Duarte

This was by far the best car buying experience ever! Thank you to Cameron and Filip for the excellent customer service!

Had an appointment with BMW of Roseville and they were ready for me when I dropped off my car. They did repairs and car back to me fixed the next day. Thank you for the service!

Negotiating a car deal alone can be daunting but Salesperson Jonathan was very responsive and not pushy. Finance people Az and Nasser were helpful and made the process as quick as possible. The car is fast and fun and I’m happy with the purchase.

I purchased my BMW here 12 years ago and have never gone anywhere else for repair or service. The buying process was easy and low pressure. The work is always quality and customer service is outstanding. Ask for Shaun.

I purchased my 328 in 2012 from Roseville’s BMW they have always serviced my car. I choose them because they are always timely, courteous and thorough. Sarah explained all necessary service and the options available to me. .

Courteous, professional and relatively fast. My mechanic recommended them. I was treated well and they had my car ready for me the following day.

Went in for my service. Great experience. Service Rep was fantastic and kept me informed about the progress of repairs and servicing of the vehicle.

Had a great experience with Filip, Dave and Nasser...all were very professional and great to work with. I would recommend them to my friends who are looking to purchase from your dealership. The entire experience was something I would hope all potential car enjoy when shopping for a car. Thank you for making this a simple, straight-forward and overall great time getting into a new car. Dave Solomon

The facility is really comfortable with snacks, water and coffee. Nice cozy seats! My service advisor was really helpful and I was very satisfied with her performance.

I had a terrible, and unusual experience at BMW of Roseville. I have purchased 3 vehicles from them and I expected more. I also came home with the from of my air vent broken. Time for a change.

This testimony is in reference to Tom Diefendorf... I worked with Tom while shopping for my BMW. Tom listens very carefully... and cares about what the customer wants.. He is not like the stereotypical " car guy" who is looking for his best interest only... Tom has great communication and follow up. I would never hesitate to call Tom again for any of my family car needs... Thanks Tom!!!!

I needed to get home to the Bay Area when all of a sudden red warning lights indicated I couldn’t continue driving. This dealer got me in right away, and all was repaired that day. Thank you too, Wendy.

Major oil leak repaired in one day. No appointment needed. Work done was described completely.

Tom and CIA are a great team. They got me the car I wanted for the price i wanted. It was a pleasure buying my new BMW with their help.

Appointment scheduled by phone and dealership sent e-mail confirmation. Tech rode with me to understand noises I was hearing in left front wheel well area and base of windshield inside. First problem identifed and fixed (control arm connections); second problem would not make the intermittent noise when vehicle was at dealership...never fails! :-) Enterprise rental car arranged and paid for by dealer. Phone updates received on progress of repair and additional normal maintenance work, Check out was a bit chaotic this time because my service manager was out sick and the department was shorthanded further after a holiday party earlier that afternoon. Heck, everyone is entitled to a little Christmas cheer with their co-workers. No big deal.

I had a really good buying experience with BMW of Roseville. Every one at Roseville BMW was amazing. Tom Diefendorf was a great help, very friendly and courteous. I cannot thank Tom enough for all his efforts in giving me an amazing deal on my brand new 2018 3 series. I would like to thank Oganesian Arthur for his great customer service as well.

Great customer care experience by Sarah of BMW Roseville.

My visit was for service which included needing to replace a part. We set a date in the future to bring the car in. When we arrived, we were told that the part was not in stock and it needed to be ordered. This required a new appointment and making additional arrangements for rides back and forth. Our service adviser, Darius, was excellent. The service performed was excellent. But, not having the part needed when sufficient time was given in advance of the first appointment, was very inefficient.

As always BMW of Roseville did a great job on my car and the customer service is excellent. I happily recommend them to all.

Everyone at Roseville BMW was AMAZING! Awesome service. Thank you Julian for helping me get my dream car!

Great! Visited roseville bmw with my sister because she was looking at a veloster there and a 2014 535i caught my eye. I got inside and it was instant that I knew I wanted this car. Chris, Lesley and Jessica made the process and experience easy and professional. Chris even went to bay area to pick up the car and bring to me. I really like this car. Thanks a lot.

Service Rep. Shawn Ivers is Exceptional. His knowledge of the BMW provides me with satisfaction that my vehicle is being well cared for. Driving to Roseville BMW for service is made a relaxing experience because of Shawn.

I bought a used truck here and dealt with Tom and Tai, both were very helpful and friendly. Tai was the best salesperson I ever had when I’ve bought a vehicle. Tom, a super nice guy, is obviously a great manager. Earned my loyalty.

Traded my old car for a new 330i X Drive. The process was painless with very little pressure that you sometimes find when buying a car. Everyone was very professional.

Daria was very pleasant and professional. My experience with him was awesome. Will definitely come back.

BMW of Roseville has always taken care of me and my 2014 328I. They have a great staff and knowledgeable technicians.

Overall the service on my BMW 3 Series was a pleasant experience. My Service Consultant was very professional and very easy to work with. However, her support staff could use some HELP. She called to tell me that my vehicle had been involved in a 'minor accident' while in their care; just before I was to pick it up. I am still waiting for this body work to be repaired. Hope to have it completed this coming week after Thanksgiving.

I dealt with Kevin in service for the first time ever and he was super easy to work with, very commutative and in fact based upon this interaction I will be using this dealership over the one I am currently using.

Always great service and very professional!

Jimmy was very friendly and knowledgeable and the service on the auto was prompt. The dealership was clean neat and the employees were very nice.

Tom Diefendorf was great. I’m from Reno NV and by the time i arrived to the dealership he had the car that i like all ready for me to see and test drive. He also had the car transferred from san jose to Sacramento. Thumbs up and double fist pump.

Great customer service every time I come in, everyone is friendly and courteous. They truly care about me and my care needs, they don’t try to up-sell me just for the sake of boosting their numbers. Only recommend what needs to get done that will benefit my vehicle to last with out problems. I’ve been going to Shaun Ivers for all my service needs for over 7 years and I couldn’t be more satisfied with the way I’ve been treated each an every time I bring my vehicle in to service. Do yourself a favor and bring your BMW to Shaun at BMW of Roseville you will not be disappointed.

I’ve had my 7 series BMW’s serviced here for over 10+ years. Sean Ivers has been a great service rep during that time. He always patient and understanding to my service needs and budget. Highly recommend Sean and Roseville BMW!

Alan Carr runs a first class establishment at BMW of Roseville service, our rep, Shaun Ivers goes above and beyond to always make our experience with service department stress free and seamless. I highly recommend taking all your service needs them.

I have been going to this shop for nearly 10 years. I have gone to other shops locally including other BMW branches for service. My rep, Shawn Ivers, is the literal only reason I still drive me 2002 M5 nearly 20 years after it was made. Shawn is the coolest and most down to earth guy and genuinely loves serving people. If I didn’t have Shawn to interact with I would have sold my car years ago. He is not only highly professional but he is a friend. I have mad love for this guy and his full team of technicians which always handle my car with care and precision. 10 star review on Shawn Ivers and the entire Roseville staff for running such a pleasurable experience for auto repair.

Best experience special thanks to service department Shaun ivres and sales Catie

Everyone we interacted with at this dealership was very pleasant and willing to provide assistance. There was no sales pressure and we felt we had plenty of time to roam and test drive. We did end up purchasing a vehicle from them and the experience from arrival to the post-purchase experience has continued to be very positive. We've had follow up questions that were quickly responded to. Our salesman, Tai Cai, was such a pleasure to deal with that we truly enjoyed our car buying experience. Ovi in financing was very patient and gave us all the info we needed for us to make decisions regarding all the various options available to us, with no pressure. 5 stars all the way!

Great experience with Joshua. He was professional and had great follow up and follow through. He gave me the time I needed to make a decision in my purchase of a used BMW X1. I appreciate not being pressured to make a quick decision. I am not a quick decision maker. Thank you, Joshua, and Thank you, Roseville BMW!!