12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from BMW of Roseville

I purchasing a used vehicle, BMW did not give me a copy of the spec sheet that showed the vehicle was inspected prior to the sell of the car. I bought the 2018 Prius Prime and had it one week, I felt something scraping on the freeway and when I got to my destination, I looked under the vehicle there was half of the bottom of my new car missing the driver's side panel and the other half was dragging on the road. I contact the dealerships rep, Josh to tell him what I experienced. I was instructed by Josh Moore to take to a Autonation facility which was in Hayward which Josh should have known they would not cover but I spent my whole day driving and waiting at this dealership to tell me they cannot help me because this is considered wear and tear. I then immediately called Josh and he does not respond to me for almost a week and when he does, he informs me that I must of done the damage to the car because the tech, that inspected the vehicle prior to the sell of the car, said there was nothing found damaged under vehicle. The weird part is that I was interested in this car around New Years but it had sold and they contacted me informing me that this car was available because the person's loan did not go through which doesn't make sense because you have to be approved before leaving the facility. The person that returned the car may have done the damage to the car and possibly was not inspected a 2nd time. I don't know what happened but I did not run over anything in one weeks time and now I'm told I must have done the damage. I turned in a meticulous well taken care of car as a trade in so they know how I treat my vehicles so to tell me I did the damage shows me BMW Roseville will not take responsibility for this and make it right. I will not refer this dealership as they are not honest and they do not treat their customers with high regard or respect, they are only out for themselves for profit. So sad! Even sadder, the part is not that expensive where they could have had a happy customer and a great review but it has resorted to this. I don't leave bad reviews ever. It has to be really disappointing for me to leave a bad review.

Diane Amundsen Lopez Feb 3, 2020

Do NOT buy from this dealer! I had a pre-approved loan and the car in mind, an easy buying experience one would think. I purchased a 428i with XDrive and love it, its been my favorite vehicle. I only wish I could say the same about the service received in Roseville. The buying process took over 5 months to finalize. The first application was misfiled and not received within the 30 days after I left the lot with the car. The loan then became expired. Chuck, the accountant, was very apologetic and asked if I would apply for another loan, as it would be faster than him "contacting the capital one rep. about the dealer error." Wanting to keep the car with no issues, I applied for another loan with Capital One. After I was approved they sent a Salesman up to Tahoe for a new signature on the second application. 3 weeks later I call Capital One to arrange a car payment, only to find out they still have not received an application. I immediately reach out to Chuck, to find out he's on vacation and the only one in finance who could help. Once he returned, a 3rd application was asked to be signed. After 5 months and 3 applications, the car was mine. The loan was pre-approved and needed only one hard inquiry on my credit from the dealer. However, due to a misfiling of their paperwork, 4 hard inquiries were made. One for each of their applications they misfiled and one to check my credit for other loans when I specified not to. I only wish the buying experience was the end of my issues with this location. I was overcharged on my sales tax and issued a check Jun 2018 that expired 90 days after the issue date. The check was dated and sent in December 2018, 90 days after it expired. Needless to say, no one would respond to me via email and any time you call, you can only reach the sales department. So please, save yourself the headache from their poor filling system and keep your credit score from obtaining unauthorized hard inquiries. One would presume when paying for a premium car you could expect the same for service, that they would fix their mistakes if any and in a reasonable time. Unfortunately, that is the least of what you will receive at BMW of Roseville. I was very understanding and flexible the whole process, never asking for a discount or extra services in return. What I could not find forgiving and the final straw is their response time. I purchased my car in June 2018, just recently received my overpayment check, the appropriate email response time is between 2-3 weeks, and the same goes for phone calls. Just a horrible representation of BMW, I've never experienced worse.

Brandon Cambron Mar 25, 2019

On September 3rd, we went to the BMW dealership to buy an X5, the sales person who attended us was Caitlyn Kennedy. We did the test driving and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, and we shouldn't have to worry We trusted her word, I sign the documents and we happily took the X5 to our house. September 4th, I talk with BMW customer service in Roseville to solve the car problems, a person asked for my phone and email and told me that during the day someone would call me, nobody called me. September 5th, I spoke again with customer service and again they asked me for my contact information and nobody called me. around 6:30pm after my work, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6th, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to left the X5 and they would fix my vehicle and they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18th, almost 2 weeks after I left my car at the dealership, Chris from the parts department calls me and tells me that I can go get my car, the warranty does not cover the problem of the rear camera. I though that's was a joke I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy sold me a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, I sign a car loan that impact my credit and now I even received the bill for a car that I could only drove for 3 days. I am very upset and disappointed, the only person who showed interest in helping me was Jonathan Demchuk nobody else.

Pablo Parra Sep 21, 2018

On September 3, I went to the BMW dealership with my wife and 3-year-old son. We were going to see an X5 that I had seen on the internet. The saleswoman who attended us was Caitlyn Kennedy. We did the driving test and the vehicle responded very well, but immediately we realized that there was a problem with the rear camera, because when backing up, the image on the screen was distorted, cut off and with green pictures very annoying. We asked Caitlyn what was going on with it, and she told us that the vehicle could present some small faults, but that it was covered by a 90-day BMW warranty, so we did not have to worry that BMW was going to repair that and any other damage that It is presented, as well as the fracture in the front right bumper and the overheating after turning off the A / C. We trusted her word and proceeded to sign the purchase documents and we happily took the X5 to our house in Grass Valley (1 hour from Roseville). September 4th, talk by chat with the customer service of BMW in Roseville to solve the problems of the car, a person asked for my phone and email and told me that during the day someone would call me, nobody called me all day . September 5th, speak again by chat, again they asked me for my information and nobody called me. At the end of my work day at around 6pm, I went to Roseville to talk to someone, but it was too late and they told me I should return the next day. On September 6, I spoke with Jonathan Demchuk by email and he told me to go to the dealership and he would help me, until that moment he was the only one who really offered help and sense of urgency, he explained the problem to his manager and told me to leave the X5 and I was calm because they would fix my vehicle, at the moment they gave me a service car to be able to return to my house. September 11th I receives my first bill for the first payment of my car September 18, 2 weeks after leaving my car at the dealer Chris, the parts department calls me and tells me that I can go get my car, which unfortunately the warranty does not cover the problem of the rear camera. I've already spoken with different people, Tom in sales, Chris for parts, Dana for customer service, Matt for customer service and nobody gives me a solution. Caitlyn Kennedy came to me with a car promising that everything would be fine, she told us that there would be no problem with the camera or any other detail, sign a car loan, impact my credit to buy this car and now I even received the bill for a car that I could only drive for 3 days. I leave my car before the fifth day at the dealership and before 250 miles, at this time I do not want to know anything else about BMW in Roseville and I just want my money back, unfortunately the loan it affects my credit and it will be more hard to buy another vehicle. I am very upset and disappointed, the only person who showed interest in helping me really and willingly was Jonathan Demchuk nobody else.

Pablo Parra Sep 21, 2018

I've owned luxury cars for the past 6 years and I must say it's rather disappointing that BMW does not offer a car for the customer to drive when repairs take more than a day. In addition, no car wash! My car had been sitting on the lot outside and was covered with pollen and bird feces, upsetting as my car was clean when I dropped it off. I'm not expecting red carpet treatment however when you pay close to $80K for a vehicle I definitely expected more. In comparison Mercedes has offered this to their customers for years as I've been a prior customer with no questions asked and always returned my car to me freshly washed and vacuumed. On this visit I had to purchase a new tire and residual lubricant, (obviously to get the tire on the rim) was surrounding the wheel, really? We couldn't have dressed the tires and cleaned it after paying $500 to replace it? I must say I love my BMW but when you spend this much you also purchase an experience and a level of customer loyalty that should be expected at that price tag. Upon calling the dealership to check on the status of my vehicle I was immediately met with the reception desk stating how they were overbooked and all techs were too busy to speak with me. I explained that my vehicle was already in the shop and notably so the tech needed my verbal approval to conduct the work to replace the tire. Again she reiterated that they were overbooked and would likely not be able to complete the required work. I concluded this conversation letting her know my car had been in their possession for 4 days now, let's fix the tire so I can have a vehicle to drive!!! As many of us are, I'm a professional that travels quite a bit and have zero time for these kinds of things, much like the rest of the population. Hoping you find this helpful and make some necessary adjustments, after all BMW's are not cheap cars. Everyone has a choice, my lease is up in December make me choose you vs the competitor.

Tbev77icloud May 31, 2016

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